As a UKG Pro customer, I’ve experienced its customization capabilities first-hand. From defining and applying our holiday pay rules to building meal-break attestation workflows. Customization is easily the best feature we could ask for. The product’s features are already strong, but being able to apply them and tailor them to our specific needs, with support from UKG’s team along the way, has been a very pleasant experience. Review collected by and hosted on G2.com.

While UKG has many strong features, I often find that our company can be very specific about how certain things should work and how they need to be tailored to match what we’re trying to accomplish. Although we can suggest ideas for new features, I’d like there to be a clearer way for those ideas to gain more exposure, so we can more easily attract other users who may benefit from them. In turn, that broader interest could help make the feature more feasible for UKG’s development team to prioritize and build. Review collected by and hosted on G2.com.

What I like best about UKG Pro is how it provides dedicated gateways for different HR functions, such as Recruiting and Onboarding. Having these specialized areas helps keep processes organized, creates a smoother experience for both administrators and employees, and makes it easier to manage each stage of the employee lifecycle. The integration between modules helps ensure a seamless transition from candidate to new hire, improving efficiency and reducing manual work. Overall, the platform makes it easier to attract, hire, and onboard talent in a consistent and professional way. Review collected by and hosted on G2.com.

UKG Pro offers a wide range of functionality, but at times the platform can feel complex and somewhat difficult to navigate. Some features and workflows are not always intuitive, which can make certain tasks confusing, especially for newer users. Improving the user experience and streamlining navigation would make an already strong platform even better. Review collected by and hosted on G2.com.

The integrations are really great, and we use them every day. They save us a lot of time in the long run. Review collected by and hosted on G2.com.

We don't like having to pay extra for Service Requests especially since we pay so much for the product. We should get 10 free SR's per year. Review collected by and hosted on G2.com.

Our organization is able to manage payroll, timesheets, knowledgebase articles, tax documents, employment documents and much more through UKG. It also integrates with our financial system to streamline the payroll system including special codes for the many different employment types our non-profit ministry has. The timesheet module has helpful features such as the notes button allowing staff to enter notes explaining any ussies or timesheet details in their timesheet rather than requiring the employee to share this with their approver outside of their timesheet. Review collected by and hosted on G2.com.

Unfortunately, UKG Pro tends to crash a lot causing staff issues when attempting to clock in or out, payroll codes can get messed up causing payroll errors or manual entries and edits, and the many helpful modules require you to navigate to different webpages in a non-intuitive way. UKG can do many things, but it can be very buggy and can cause critical payroll issues, impacting staff negatively. Review collected by and hosted on G2.com.

I use UKG Pro for payroll processing, and it makes work easier. It's a very good HCM system that combines many things together and is user-friendly. I also appreciate its good reporting capabilities. The initial setup of UKG Pro when switching from ADP was seamless, which was a big plus. I'm very likely to recommend UKG Pro, especially since it offers UKG Wallet, which can be easily set up to provide additional benefits. Review collected by and hosted on G2.com.

I guess the configuration part of UKG Pro isn't working as well as I'd like. Review collected by and hosted on G2.com.

I like that UKG Pro brings all of our core HR, payroll, and time‑tracking data into one place. The interface is clean enough for managers and employees to quickly find what they need, and self‑service features like paystub access, benefits information, and PTO requests reduce a lot of manual HR work. The reporting tools also make it easy to pull headcount, turnover, and payroll data for leadership in just a few clicks. Review collected by and hosted on G2.com.

The biggest downside of UKG Pro is that some workflows feel slow and unintuitive, especially for new users. Certain configuration changes still require support tickets instead of being self‑service, which delays projects. Reporting is powerful but can be complex to set up, and pages occasionally load slowly during peak times, which is frustrating when handling urgent HR or payroll tasks. Review collected by and hosted on G2.com.

I like how UKG Pro provides a safe and secure environment for conducting important employment transactions, which supports my family through benefits and pay/tax communication and support. It's easy to look up data and make changes that impact my employment and my life outside of work, including taxes and beneficiaries, like payroll and other factors. I like how UKG Pro plays the role of an HR resource. It coordinates with a number of other HR resources, like employee data feeds to other systems. UKG Pro provides a great platform for all employee-related functions, both within and outside of HR, and it's so much more than a time/payroll application. I find UKG Pro easy to use, update, and adjust to our needs. Review collected by and hosted on G2.com.

Nothing, sorry. Review collected by and hosted on G2.com.

I enjoy how the system is all encompassing, and allows for us to have everything we need in one place! Review collected by and hosted on G2.com.

Some of the limitations of the system. An example of this would be an issue we had earlier this year with the need for salaries to be included in job postings without updating every job schedule - however the range section in UKG is not set up to speak with Indeed. This needs to be corrected ; as this requirement is part of new law in ontario - and having to update the job description is time consuming Review collected by and hosted on G2.com.

The ability to customize the building platform’s configurable fields has been incredibly useful for us in meeting our business needs. Review collected by and hosted on G2.com.

The different modules that are not all synced together as one. there are times where one module will sync and another will not. Review collected by and hosted on G2.com.

UKG offers several standard integrations with multiple vendors, which makes interfaces and SFTP connections easy to set up, manage, and modify. Review collected by and hosted on G2.com.

The worst part of UKG is having to call Rapid Response for support and then being routed through the AI assistant. It’s time-consuming and, in my experience, it typically doesn’t resolve the issue. Then a case will be opened and you wait for follow up. Review collected by and hosted on G2.com.