--- title: UKG Pro Reviews meta\_title: 'UKG Pro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2251 reviews by the users' company size, role or industry to find out how UKG Pro works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2251 scale: '5' date\_modified: '2026-08-10' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### UKG Pro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. [(170 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616182&qs=pros-and-cons#reviews) Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. [(90 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619959&qs=pros-and-cons#reviews) Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. [(65 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618468&qs=pros-and-cons#reviews) Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. [(65 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618408&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. [(64 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1622695&qs=pros-and-cons#reviews) Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. [(50 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616837&qs=pros-and-cons#reviews) Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. [(45 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619446&qs=pros-and-cons#reviews) Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. [(39 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1621817&qs=pros-and-cons#reviews) Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. [(36 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618552&qs=pros-and-cons#reviews) Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. [(36 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618308&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UKG Pro ##### 1. Ease of Use Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. [ See 170 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616182&qs=pros-and-cons#reviews) See Related User Reviews JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you like about UKG Pro? I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature ![Lisett F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisett F.") LF Lisett F. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Timesheet and Employee Time Management" What do you like about UKG Pro? What I find most helpful about UKG Pro is that once you become familiar with the system, it becomes much easier to navigate and use over time. One of ##### 2. Helpful Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. [ See 90 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619959&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you like about UKG Pro? Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to r JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you like about UKG Pro? I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature ##### 3. Customer Support Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. [ See 65 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618468&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you like about UKG Pro? Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to r JP Jacqi P. 5.0/5 "A Lifesaver for Managing Finances and Benefits" What do you like about UKG Pro? I appreciate that as an employee at the credit union, I can log in to work daily and see my paycheck information all in one place on our back-office s ##### 4. Features Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. [ See 65 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618408&qs=pros-and-cons#reviews) See Related User Reviews ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you like about UKG Pro? UKG Pro is a one-stop shop for everything HR related. ![Sabrina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina G.") SG Sabrina G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Tool with Effortless Navigation" What do you like about UKG Pro? It's easy to navigate and has a ton of tools in one program. ##### 5. User Interface Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. [ See 64 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1622695&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptionally User-Friendly Experience" What do you like about UKG Pro? user friendly, from an HR perspective, and has a clean look MH Matthew H. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Mobile App That Streamlines Work Management" What do you like about UKG Pro? Navigating the mobile application is intuitive, with its features thoughtfully arranged to help me quickly locate what I’m looking for. It makes acces ### 5 Cons or Disadvantages of UKG Pro ##### 1. Not User-Friendly Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. [ See 50 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616837&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you dislike about UKG Pro? UKG can be difficult to navigate to fine certain pages. ##### 2. Learning Curve Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. [ See 45 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619446&qs=pros-and-cons#reviews) See Related User Reviews ![LeAnne W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LeAnne W.") LW LeAnne W. Mid-Market (51-1000 emp.) 5.0/5 "Great HR Product for Corporate Staff and Field Employees" What do you dislike about UKG Pro? Sometime new hires struggle to get onboarding completed- get errors JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you dislike about UKG Pro? Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric ##### 3. Poor Customer Support Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. [ See 39 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1621817&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you dislike about UKG Pro? UKG represents a combination of Ultipro and Kronos and it shows. The systems are not well meshed and often system is slow and unresponsive and data is ##### 4. Limited Features Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. [ See 36 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618552&qs=pros-and-cons#reviews) See Related User Reviews JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you dislike about UKG Pro? Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric ![Lisett F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisett F.") LF Lisett F. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Timesheet and Employee Time Management" What do you dislike about UKG Pro? The least helpful aspect of UKG Pro is its usability during system changes or updates. When changes occur, the platform can be difficult to navigate, ##### 5. Not Intuitive Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. [ See 36 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618308&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you dislike about UKG Pro? UKG can be difficult to navigate to fine certain pages. ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 6/16/2026 "Highly Customizable, Strong Features, and Supportive UKG Pro Team" 5/5 What do you like best about UKG Pro? As a UKG Pro customer, I’ve experienced its customization capabilities first-hand. From defining and applying our holiday pay rules to building meal-break attestation workflows. Customization is easily the best feature we could ask for. The product’s features are already strong, but being able to apply them and tailor them to our specific needs, with support from UKG’s team along the way, has been a very pleasant experience. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? While UKG has many strong features, I often find that our company can be very specific about how certain things should work and how they need to be tailored to match what we’re trying to accomplish. Although we can suggest ideas for new features, I’d like there to be a clearer way for those ideas to gain more exposure, so we can more easily attract other users who may benefit from them. In turn, that broader interest could help make the feature more feasible for UKG’s development team to prioritize and build. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? Prior to using UKG Pro and the current People Import Integrations we have set up, we had to manually create People profiles following completion of a new hire process. UKG Pro is helping us cut down on manual work by connecting our workforce payroll and talent platform through the integrations we’ve put in place, saving us time which translates to workforce costs and allows us to invest our time in areas that need it most. Its easy-to-use UI gives our associates a strong experience when using the system and reduces the need for intensive training, since employees can pick it up quickly and become comfortable with it in a short time. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12966950/official_response/edit) Thank you for sharing your experience with UKG Pro. We're glad to hear that you find UKG Pro's customization capabilities to be the best feature, and we appreciate your feedback on the support from our team! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") GM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 6/15/2026 Guest users or non-business users of the software, not included in G2 scores. "Powerful Platform with Room for Improved Usability" 5/5 What do you like best about UKG Pro? What I like best about UKG Pro is how it provides dedicated gateways for different HR functions, such as Recruiting and Onboarding. Having these specialized areas helps keep processes organized, creates a smoother experience for both administrators and employees, and makes it easier to manage each stage of the employee lifecycle. The integration between modules helps ensure a seamless transition from candidate to new hire, improving efficiency and reducing manual work. Overall, the platform makes it easier to attract, hire, and onboard talent in a consistent and professional way. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? UKG Pro offers a wide range of functionality, but at times the platform can feel complex and somewhat difficult to navigate. Some features and workflows are not always intuitive, which can make certain tasks confusing, especially for newer users. Improving the user experience and streamlining navigation would make an already strong platform even better. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro solves the challenge of managing multiple HR processes by bringing everything into a single platform. The recruiting and onboarding tools, along with easy access to employee information, help me complete my daily work more efficiently. It saves time, keeps information organized, and makes it easier to stay on top of my responsibilities. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12960161/official_response/edit) Thank you for sharing your positive experience with UKG Pro's specialized areas for HR functions. Current UserValidated ReviewerIncentivizedSource: Seller invite CK Cornell K. HR Information System Analyst Enterprise (\> 1000 emp.) 7/24/2026 "Great Platform That Save Us Time Every Day" 4.5/5 What do you like best about UKG Pro? The integrations are really great, and we use them every day. They save us a lot of time in the long run. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? We don't like having to pay extra for Service Requests especially since we pay so much for the product. We should get 10 free SR's per year. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? So many problems that I couldn't explain but majority of the time they are fixed. I do have a few rare instances that we had to wait for a release to fix. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-13163303/official_response/edit) Thank you for leaving a review! We're glad to hear that you find our integrations helpful and time-saving. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/18/2026 "Powerful Payroll & HR Suite, But Buggy and Non-Intuitive to Navigate" 3/5 What do you like best about UKG Pro? Our organization is able to manage payroll, timesheets, knowledgebase articles, tax documents, employment documents and much more through UKG. It also integrates with our financial system to streamline the payroll system including special codes for the many different employment types our non-profit ministry has. The timesheet module has helpful features such as the notes button allowing staff to enter notes explaining any ussies or timesheet details in their timesheet rather than requiring the employee to share this with their approver outside of their timesheet. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? Unfortunately, UKG Pro tends to crash a lot causing staff issues when attempting to clock in or out, payroll codes can get messed up causing payroll errors or manual entries and edits, and the many helpful modules require you to navigate to different webpages in a non-intuitive way. UKG can do many things, but it can be very buggy and can cause critical payroll issues, impacting staff negatively. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro consolidated many different platforms and also allows our ministry to oversee the paystructure for our complex employment makeup (full-time, part-time, vendor/contract hires, missionary staff, international staff). Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12657662/official_response/edit) We are always looking to improve the experience for our users and appreciate feedback. If there is anything specific we can look into, please contact us at feedback@ukg.com. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shiraz I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiraz I.") SI Shiraz I. SDR Team Lead Mid-Market (51-1000 emp.) 8/8/2024 "Seamless Payroll Processing with Excellent HCM Features" 4/5 What do you like best about UKG Pro? I use UKG Pro for payroll processing, and it makes work easier. It's a very good HCM system that combines many things together and is user-friendly. I also appreciate its good reporting capabilities. The initial setup of UKG Pro when switching from ADP was seamless, which was a big plus. I'm very likely to recommend UKG Pro, especially since it offers UKG Wallet, which can be easily set up to provide additional benefits. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? I guess the configuration part of UKG Pro isn't working as well as I'd like. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro makes work easier with its user-friendly interface and combines many HCM functions. It offers good reporting capabilities, enhancing payroll processing efficiency. Review collected by and hosted on G2.com. Show More 8/5/2026 Validated ReviewerSource: Organic SD Sarah D. `HR Manager Small-Business (50 or fewer emp.) 3/3/2026 "Solid all‑in‑one HR and payroll platform for growing teams" 5/5 What do you like best about UKG Pro? I like that UKG Pro brings all of our core HR, payroll, and time‑tracking data into one place. The interface is clean enough for managers and employees to quickly find what they need, and self‑service features like paystub access, benefits information, and PTO requests reduce a lot of manual HR work. The reporting tools also make it easy to pull headcount, turnover, and payroll data for leadership in just a few clicks. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? The biggest downside of UKG Pro is that some workflows feel slow and unintuitive, especially for new users. Certain configuration changes still require support tickets instead of being self‑service, which delays projects. Reporting is powerful but can be complex to set up, and pages occasionally load slowly during peak times, which is frustrating when handling urgent HR or payroll tasks. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro helps us centralize employee data, automate payroll, and standardize HR processes across the company. Before, we relied on spreadsheets and manual updates, which led to errors and inconsistent records. Now new hires are onboarded faster, payroll runs are more accurate, and managers have real‑time visibility into their teams’ time, attendance, and performance. This saves our HR team several hours each week and gives leadership more reliable data for decision‑making. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12431080/official_response/edit) Hi Sarah, Thank you for taking the time to leave a review! It's great to hear that UKG Pro has been able to reduce manual HR work for your team and provide real-time visibility into employee data. We appreciate your feedback about the slow and unintuitive workflows, as well as the occasional page loading issues. We'll take this into account as we continue to enhance the platform for all users. Current UserValidated ReviewerSource: Organic Review from User Profile ![Jeffrey F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey F.") JF Jeffrey F. Director HR Mid-Market (51-1000 emp.) 5/15/2026 "Essential HR Tool with Seamless Functionality" 5/5 What do you like best about UKG Pro? I like how UKG Pro provides a safe and secure environment for conducting important employment transactions, which supports my family through benefits and pay/tax communication and support. It's easy to look up data and make changes that impact my employment and my life outside of work, including taxes and beneficiaries, like payroll and other factors. I like how UKG Pro plays the role of an HR resource. It coordinates with a number of other HR resources, like employee data feeds to other systems. UKG Pro provides a great platform for all employee-related functions, both within and outside of HR, and it's so much more than a time/payroll application. I find UKG Pro easy to use, update, and adjust to our needs. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? Nothing, sorry. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro provides a safe environment for employment transactions, supports my family through benefits and pay, and lets me handle HR functions efficiently, impacting my life in and out of work. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12819699/official_response/edit) Hi Jeffrey, we greatly appreciate your feedback on UKG. We're pleased to hear that our platform is a safe and secure environment to conduct employee transactions. Validated ReviewerIncentivizedSource: Seller invite ![Sarah L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah L.") SL Sarah L. Recruitment Specialist Mid-Market (51-1000 emp.) 6/3/2026 "All-in-One System That Keeps Everything in One Place" 4/5 What do you like best about UKG Pro? I enjoy how the system is all encompassing, and allows for us to have everything we need in one place! Review collected by and hosted on G2.com. What do you dislike about UKG Pro? Some of the limitations of the system. An example of this would be an issue we had earlier this year with the need for salaries to be included in job postings without updating every job schedule - however the range section in UKG is not set up to speak with Indeed. This needs to be corrected ; as this requirement is part of new law in ontario - and having to update the job description is time consuming Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? no open cases currently, Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12914444/official_response/edit) Hi Sarah, Thank you for sharing your feedback! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matias D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matias D.") MD Matias D. Project Management Analyst Enterprise (\> 1000 emp.) 8/6/2026 "Highly Customizable Configurable Fields That Fit Our Business Needs" 4.5/5 What do you like best about UKG Pro? The ability to customize the building platform’s configurable fields has been incredibly useful for us in meeting our business needs. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? The different modules that are not all synced together as one. there are times where one module will sync and another will not. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? We are a global company and UKG has been a big help in our payroll area as we are able to utilize their global payroll platform Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-13222247/official_response/edit) Hi Matias, we're glad to hear that you find our configurable fields useful for meeting your business needs. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 7/23/2026 "UKG Pro Review" 4.5/5 What do you like best about UKG Pro? UKG offers several standard integrations with multiple vendors, which makes interfaces and SFTP connections easy to set up, manage, and modify. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? The worst part of UKG is having to call Rapid Response for support and then being routed through the AI assistant. It’s time-consuming and, in my experience, it typically doesn’t resolve the issue. Then a case will be opened and you wait for follow up. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG recently added employment verification through the Work Number. This has been extremely beneficial to our organization, since we were receiving a high volume of VOEs that had to be completed by various members of our HR team. This administrative task has been removed from our plates. Review collected by and hosted on G2.com. 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