# Best HR Case Management Software ## How Many HR Case Management Software Products Does G2 Track? **Total Products under this Category:** 41 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** StarCompliance (+5.64%) - Among all products in this category, StarCompliance recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank HR Case Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,200+ Authentic Reviews - 41+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for HR Case Management Software ![G2 Grid® for HR Case Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hr-case-management/grids.png?focus%5B%5D=55593&focus%5B%5D=59069&focus%5B%5D=152114&focus%5B%5D=122881&focus%5B%5D=135426&focus%5B%5D=131550&focus%5B%5D=39817&focus%5B%5D=65945) Highlighted products: ServiceNow HR Service Delivery, HR Acuity, FaceUp, EasyLlama, AllVoices, Applaud, Case IQ, and Dovetail HR. Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-case-management/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=hr-acuity&focus%5B%5D=faceup&focus%5B%5D=easyllama&focus%5B%5D=allvoices-allvoices&focus%5B%5D=applaud&focus%5B%5D=case-iq&focus%5B%5D=dovetail-hr) **Sponsored** ### AgencyAnalytics AgencyAnalytics is the only reporting and insights platform built for marketing agencies. Prove your value to clients, win back the hours you lose to manual reporting, and keep more of the clients you've worked hard to earn. Connect every client's marketing channels into live, customizable dashboards and report on SEO, PPC, social media, email, call tracking, ecommerce, local, and more, with 85+ integrations in one place. Automate report creation and scheduling so polished, accurate updates go out on time without the manual work. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1356&secure%5Bchosen_at%5D=2026-08-06T08%3A58%3A25Z&secure%5Bdisplayable_resource_id%5D=620&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=16446&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=16446&secure%5Bresource_id%5D=1356&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-case-management&secure%5Btoken%5D=7af608eefb87f0b5ff625b01ee05a914d0f13e1a2884c0c2b36516f359690329&secure%5Burl%5D=https%3A%2F%2Fagencyanalytics.com%2Fp%2Fg2%3Futm_source%3DG2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_id%3DG2Clicks%26utm_content%3Dfree-trial&secure%5Burl_type%5D=free_trial) ### [ServiceNow HR Service Delivery](https://www.g2.com/pt/products/servicenow-hr-service-delivery/reviews) Por que o ServiceNow HR Service Delivery? As equipes de RH não estão lutando por falta de esforço. Elas estão lutando porque o próprio trabalho está quebrado — solicitações desaparecem em caixas de entrada, funcionários pulam entre portais, e muito do dia do RH é gasto com coisas que nunca deveriam ter precisado de um humano em primeiro lugar. O ServiceNow HR Service Delivery corrige isso na raiz. Ele oferece aos funcionários um único lugar para obter respostas e resolver questões — seja verificando o saldo de licença, resolvendo uma discrepância salarial ou trabalhando em uma lista de verificação de novos contratados. Sem caça. Sem espera. O que o torna diferente de um service desk com melhor branding: Agentes de IA que realmente concluem o trabalho. Não apenas sugerem uma resposta — completam a solicitação, resolvem o caso, executam a aprovação, em RH, TI, local de trabalho e finanças. A diferença entre encaminhar uma solicitação e encerrá-la é onde a maioria das ferramentas falha. Esta não falha. Quais problemas ele resolve? Funcionários que não conseguem encontrar respostas rapidamente param de tentar — e o custo desse desengajamento é real. Equipes de RH soterradas em volume repetitivo de casos não têm capacidade para o trabalho que realmente move o negócio. E líderes de RH tomando decisões sem visibilidade sobre o desempenho do serviço estão voando às cegas. O HRSD aborda todos os três: os funcionários obtêm resolução instantânea através de uma porta de entrada com IA, as equipes de RH operam de forma mais enxuta porque os agentes lidam com o que costumava se acumular em filas, e a liderança obtém dados em tempo real para identificar onde o serviço está falhando antes que se torne um problema de retenção ou conformidade. Para quem é? Líderes de RH, equipes de entrega de serviços e CHROs com mentalidade operacional que entendem que a experiência do funcionário não é algo superficial — é uma variável de desempenho. Se sua função de RH ainda está gerenciando o trabalho através de planilhas, threads de e-mail e portais desconectados, isso foi feito para você. Por que isso importa: Os funcionários formam sua opinião sobre uma empresa através de pequenos momentos — quão rápido eles receberam ajuda quando algo estava confuso, quão fácil foi navegar por uma mudança de vida no trabalho. Quando esses momentos vão mal, isso é registrado. Quando o RH tem a infraestrutura para fazê-los ir bem — de forma consistente, em escala — o impacto aparece nos números. **Average Rating:** 4.3/5.0 **Total Reviews:** 363 #### How Do G2 Users Rate ServiceNow HR Service Delivery? - **Facilidade de administração:** 8.5/10 (Category avg: 8.8/10) - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.9/10) - **Facilidade de configuração:** 7.7/10 (Category avg: 8.8/10) - **Facilidade de Uso:** 8.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind ServiceNow HR Service Delivery? - **Vendedor:** [ServiceNow](https://www.g2.com/pt/sellers/servicenow) - **Website da Empresa:** www.servicenow.com - **Ano de Fundação:** 2004 - **Localização da Sede:** Santa Clara, CA - **Twitter:** @servicenow 55,548 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Desenvolvedor ServiceNow, Engenheiro de Software - **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde - **Company Size:** 55% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow HR Service Delivery? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam o **design intuitivo** do ServiceNow HR Service Delivery, aumentando a eficiência e a satisfação tanto para o RH quanto para a equipe. - Os usuários valorizam os **recursos abrangentes** do ServiceNow HRSD, promovendo uma experiência de RH perfeita e eficiente. - Os usuários apreciam a **eficiência** do ServiceNow HR Service Delivery, simplificando tarefas e melhorando a experiência geral dos funcionários. - Os usuários apreciam a **configurabilidade e o suporte extensivo** do ServiceNow HR Service Delivery, melhorando a eficiência e a organização de RH. - Os usuários elogiam os **recursos personalizados e fáceis de usar** do ServiceNow HR Service Delivery, melhorando significativamente sua experiência de RH. ##### Cons - Os usuários acham as **opções limitadas de personalização** desafiadoras, muitas vezes exigindo conhecimento técnico e ajustes demorados para atender às necessidades. - Os usuários destacam os **altos custos** do ServiceNow HR Service Delivery, o que pode desencorajar equipes menores de aproveitar todo o seu potencial. - Os usuários enfrentam uma **curva de aprendizado acentuada** com o ServiceNow HR Service Delivery, dificultada pela complexidade e desafios de configuração técnica. - Os usuários enfrentam uma **curva de aprendizado acentuada** com o ServiceNow HR Service Delivery, complicando a configuração inicial e a personalização. - Os usuários acham a **curva de aprendizado íngreme** desafiadora para o uso pela primeira vez, especialmente com fluxos de trabalho complexos e personalizações. #### What Are Recent G2 Reviews of ServiceNow HR Service Delivery? **["Simplifica os fluxos de trabalho de RH e os pedidos dos funcionários"](https://www.g2.com/pt/survey_responses/servicenow-hr-service-delivery-review-13128155)** **Rating:** 4.0/5.0 stars _— Mandar N._ [Read full review](https://www.g2.com/pt/survey_responses/servicenow-hr-service-delivery-review-13128155) **["ServiceNow HRSD simplifica o RH com autoatendimento poderoso e automação"](https://www.g2.com/pt/survey_responses/servicenow-hr-service-delivery-review-12962703)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/pt/survey_responses/servicenow-hr-service-delivery-review-12962703) #### What Are G2 Users Discussing About ServiceNow HR Service Delivery? - [Para que é usado o ServiceNow HR Service Delivery?](https://www.g2.com/pt/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment - [What does service now do?](https://www.g2.com/pt/discussions/what-does-service-now-do) - [What is HR service management?](https://www.g2.com/pt/discussions/what-is-hr-service-management) - [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/pt/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model) - [What is HR service delivery model?](https://www.g2.com/pt/discussions/what-is-hr-service-delivery-model) ### [HR Acuity](https://www.g2.com/pt/products/hr-acuity/reviews) Como o único software desenvolvido especificamente e com inteligência artificial para gestão de casos de RH e investigações no local de trabalho, o HR Acuity é confiado por centenas das principais organizações do mundo, incluindo Workday, Weill Cornell Medical, Bloomberg e Lyft. Combinando décadas de experiência em relações com funcionários com IA defensável e análises avançadas, ele fornece uma plataforma centralizada e segura onde as equipes podem conduzir investigações consistentes e em conformidade, identificar tendências e riscos com painéis visuais, permitir relatórios de funcionários sempre ativos — nomeados ou anônimos — em vários canais e dar aos gerentes as ferramentas e orientações para responder a questões com mais confiança do que nunca. **Average Rating:** 4.6/5.0 **Total Reviews:** 186 #### How Do G2 Users Rate HR Acuity? - **Facilidade de administração:** 8.9/10 (Category avg: 8.8/10) - **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 8.9/10) - **Facilidade de configuração:** 8.6/10 (Category avg: 8.8/10) - **Facilidade de Uso:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind HR Acuity? - **Vendedor:** [HR Acuity](https://www.g2.com/pt/sellers/hr-acuity-0532ec8a-44de-475c-89c1-816140601cef) - **Website da Empresa:** hracuity.com - **Ano de Fundação:** 2006 - **Localização da Sede:** Florham Park, NJ - **Twitter:** @hracuity 2,222 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea6423306dd7d35153edb38a814b81087905a742df4e2ab4c69a261e31fc508d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F977112%2F&secure%5Burl_type%5D=linkedin_company_website) 188 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Tecnologia da Informação e Serviços, Serviços ao Consumidor - **Company Size:** 71% Large, 14% Small #### What Do G2 Reviewers Say About HR Acuity? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do HR Acuity, permitindo uma organização eficiente e acesso rápido a informações importantes dos funcionários. - Os usuários apreciam as **capacidades de relatórios detalhados** do HR Acuity, aumentando a eficiência na gestão de casos de relações com funcionários. - Os usuários valorizam o **engajamento útil com o cliente** e a fácil personalização do HR Acuity para uma gestão de RH eficaz. - Os usuários valorizam a **gestão eficaz de casos de RH e relatórios intuitivos** da HR Acuity, aprimorando a tomada de decisões eficiente. - Os usuários adoram a **fácil personalização** e os recursos robustos do HR Acuity, otimizando as relações com funcionários e investigações de forma eficiente. ##### Cons - Os usuários acham o **processo de relatórios da HR Acuity excessivamente complexo** , tornando difícil acessar as informações necessárias de forma eficiente. - Os usuários enfrentam dificuldades com **relatórios inadequados** , pois os recursos de análise personalizada e detalhamento podem ser desafiadores de navegar. - Os usuários acham que o HR Acuity carece de **suporte para estrutura de privacidade global** e requer melhorias na funcionalidade de gerenciamento de casos e painéis. - Os usuários acham a **navegação complexa** do HR Acuity desafiadora e frequentemente requerem treinamento extensivo para usar de forma eficaz. - Os usuários acham as **questões de gerenciamento de dados** no HR Acuity complicadas, impactando a eficiência e os processos de manejo de casos. #### What Are Recent G2 Reviews of HR Acuity? **["Processos de RH simplificados, precisam de pequenos ajustes"](https://www.g2.com/pt/survey_responses/hr-acuity-review-9367961)** **Rating:** 4.5/5.0 stars _— D W._ [Read full review](https://www.g2.com/pt/survey_responses/hr-acuity-review-9367961) **["Rastreamento de Casos Fácil e Métricas Que Mantêm as Investigações no Caminho Certo"](https://www.g2.com/pt/survey_responses/hr-acuity-review-13087011)** **Rating:** 4.0/5.0 stars _— Jessica U._ [Read full review](https://www.g2.com/pt/survey_responses/hr-acuity-review-13087011) #### What Are G2 Users Discussing About HR Acuity? - [How do you use Hr Acuity?](https://www.g2.com/pt/discussions/how-do-you-use-hr-acuity) - [What is employee relations experience?](https://www.g2.com/pt/discussions/what-is-employee-relations-experience) - [What is a case management system HR?](https://www.g2.com/pt/discussions/hr-acuity-what-is-a-case-management-system-hr) - [What does HR Acuity do?](https://www.g2.com/pt/discussions/what-does-hr-acuity-do) ### [FaceUp](https://www.g2.com/pt/products/faceup/reviews) FaceUp é uma plataforma de gestão de casos e relatórios desenvolvida para líderes de conformidade e risco que precisam de clareza, controle e processos defensáveis. Confiada por mais de 3.500 organizações em mais de 70 países, a FaceUp centraliza relatórios anônimos, investigações e análises de risco em um sistema seguro, proporcionando às equipes de conformidade total visibilidade desde a entrada até a resolução. Cada relatório é apoiado por uma trilha de auditoria completa e permissões de controle de acesso para atender aos requisitos regulatórios e proteger a organização. Seja gerenciando operações em vários países ou investigações internas complexas, a FaceUp permite padrões globais consistentes com execução local. Certificada pela ISO 27001 e totalmente em conformidade com o GDPR, a FaceUp oferece segurança de nível empresarial com criptografia de ponta a ponta e autenticação de dois fatores. Além da entrada, a FaceUp transforma relatórios em insights. Painéis em tempo real revelam tendências, riscos recorrentes e questões sistêmicas, permitindo que a liderança aja cedo, reduza a exposição e proteja a reputação. Se você é responsável pela supervisão de conformidade, prontidão regulatória e mitigação de riscos internos, a FaceUp fornece a estrutura e a visibilidade para fazê-lo com confiança. **Average Rating:** 4.8/5.0 **Total Reviews:** 172 #### How Do G2 Users Rate FaceUp? - **Facilidade de administração:** 9.6/10 (Category avg: 8.8/10) - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.9/10) - **Facilidade de configuração:** 9.7/10 (Category avg: 8.8/10) - **Facilidade de Uso:** 9.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind FaceUp? - **Vendedor:** [FaceUp Technology](https://www.g2.com/pt/sellers/faceup-technology) - **Website da Empresa:** www.faceup.com - **Ano de Fundação:** 2017 - **Localização da Sede:** San Francisco, US - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21d8da3b5336d65a5c52fe21793175a81498b2cb9f9e60a6e9ab13af973d6863&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffaceup-com&secure%5Burl_type%5D=linkedin_company_website) 50 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 63% Medium, 29% Small #### What Do G2 Reviewers Say About FaceUp? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a **facilidade de uso** do FaceUp, apreciando sua navegação simples e funcionalidade em tempo real. - Os usuários valorizam os **recursos de anonimato** do FaceUp, que aumentam a confidencialidade e promovem a comunicação aberta no local de trabalho. - Os usuários valorizam o **atendimento ao cliente prestativo** da FaceUp, apreciando sua atenção e compromisso com o feedback dos usuários. - Os usuários elogiam a **implementação rápida e fácil** do FaceUp, permitindo uma integração rápida e navegação amigável. - Os usuários acham o FaceUp **intuitivo e fácil de usar** , melhorando sua capacidade de se comunicar efetivamente no local de trabalho. ##### Cons - Os usuários enfrentam **problemas de bugs** como gravações distorcidas, falhas de página e funcionalidade de busca ineficiente que prejudicam sua experiência. - Os usuários observam **problemas de integração** , destacando a necessidade de melhores conexões com plataformas de RH para relatórios eficazes. - Os usuários notam uma **curva de aprendizado** com o FaceUp, especialmente para aqueles menos familiarizados com tecnologia, afetando o uso inicial. - Os usuários expressam a necessidade de **recursos limitados** , desejando mais integrações e melhores estéticas do painel. - Os usuários relatam **bugs persistentes no sistema** que interrompem a funcionalidade, incluindo problemas com o portal de faturamento e falhas frequentes. #### What Are Recent G2 Reviews of FaceUp? **["Amigável e Responsivo, Perfeito para Relatórios Internos"](https://www.g2.com/pt/survey_responses/faceup-review-13186888)** **Rating:** 5.0/5.0 stars _— Usuário Verificado_ [Read full review](https://www.g2.com/pt/survey_responses/faceup-review-13186888) **["Intuitivo, Rápido de Implementar e Atende às Expectativas"](https://www.g2.com/pt/survey_responses/faceup-review-13110566)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Químicos_ [Read full review](https://www.g2.com/pt/survey_responses/faceup-review-13110566) #### What Are G2 Users Discussing About FaceUp? - [Para que serve o FaceUp?](https://www.g2.com/pt/discussions/what-is-faceup-used-for) ### [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews) AllVoices is the only AI-native employee relations platform built to help People teams manage employee relations with greater consistency, efficiency, and transparency. From case management and investigations to performance issues, accommodation requests, and exit interviews, AllVoices centralizes every aspect of employee relations into one secure system. Designed for HR professionals and ER teams, the platform replaces outdated methods like spreadsheets, scattered files, and inconsistent documentation with a structured, reliable process. By adopting AllVoices, organizations ensure their employee relations practices are compliant, transparent, and aligned with both legal requirements and organizational standards. What sets AllVoices apart is its the only AI-native solution for employee relations. The platform automates case intake, drafts accurate case summaries, surfaces relevant policy and precedents, and provides real-time insights into ongoing matters. This dramatically reduces manual effort, minimizes the risk of error, and helps teams resolve cases faster while maintaining fairness and consistency. AllVoices is trusted by leading companies including Zillow, Sweetgreen, Chipotle, DoorDash, and Zapier. These organizations rely on the platform to streamline employee relations, eliminate inefficiencies, and strengthen trust across their workplaces. Its impact has been recognized by G2, where AllVoices has been named a leader in HR Case Management. By leveraging AI, AllVoices gives People teams the ability to proactively identify patterns, address risks before they escalate, and foster stronger communication between employees and management. The result is a workplace culture where issues are handled quickly, consistently, and fairly—leading to higher employee satisfaction and retention. AllVoices provides HR teams with a powerful, AI-driven solution for managing employee relations at scale. It combines advanced automation with an intuitive interface, giving organizations the confidence to navigate complex workplace challenges while building trust and accountability across their workforce. **Average Rating:** 4.5/5.0 **Total Reviews:** 95 #### How Do G2 Users Rate AllVoices? - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind AllVoices? - **Seller:** [AllVoices](https://www.g2.com/sellers/allvoices) - **Company Website:** www.allvoices.co - **Year Founded:** 2017 - **HQ Location:** Santa Monica, CA - **Twitter:** @allvoicesco 398 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f6b55815af2ce27e59ae48eb7ed0d1409b314658f3e54222093931c4594f800&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fallvoicesco%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 62% Medium, 18% Large #### What Do G2 Reviewers Say About AllVoices? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of AllVoices, highlighting its intuitive interface and helpful reporting features. - Users appreciate the **helpfulness** of AllVoices, praising its efficiency and insightful reporting features. - Users value the **comprehensive and efficient features** of AllVoices, streamlining employee relations management seamlessly. - Users appreciate the **easy implementation** of AllVoices, which streamlines onboarding and enhances operational efficiency. - Users find the **implementation ease** of AllVoices impressive, with quick setup facilitating efficient integration into workflows. ##### Cons - Users face challenges with **false reporting** and navigation, highlighting a need for better categorization and resolution support. - Users find the **inefficient search functionality** of AllVoices to be unorganized and lacking clarity in results. - Users face **inadequate filtering** , making it challenging to navigate and organize incident searches effectively. - Users express concerns about **limited reporting options** , making it difficult to effectively categorize and address issues. - Users find the **missing features** hinder investigations and desire better integration and automation within AllVoices. #### What Are Recent G2 Reviews of AllVoices? **["Intuitive UX and AI That Boost Efficiency"](https://www.g2.com/survey_responses/allvoices-review-12829111)** **Rating:** 5.0/5.0 stars _— Jer C._ [Read full review](https://www.g2.com/survey_responses/allvoices-review-12829111) **["Effortless Case Management with AllVoices"](https://www.g2.com/survey_responses/allvoices-review-11923767)** **Rating:** 5.0/5.0 stars _— Doreen Q._ [Read full review](https://www.g2.com/survey_responses/allvoices-review-11923767) #### What Are G2 Users Discussing About AllVoices? - [What is AllVoices used for?](https://www.g2.com/discussions/what-is-allvoices-used-for) - 1 comment ### [EasyLlama](https://www.g2.com/pt/products/easyllama/reviews) EasyLlama ajuda as organizações a reduzir riscos, proteger suas pessoas e manter a conformidade através de treinamentos que os funcionários realmente completam. Desenvolvido para equipes de RH, L&D e Pessoas, o EasyLlama reúne treinamento de conformidade e segurança, gestão de aprendizagem e criação de cursos com inteligência artificial em uma plataforma fácil de usar. Em vez de lidar com várias ferramentas, as equipes podem criar, atribuir, entregar e acompanhar todos os seus treinamentos de um único lugar. A biblioteca do EasyLlama, com mais de 450 cursos legalmente verificados, cobre tópicos essenciais como prevenção de assédio, cibersegurança, violência no local de trabalho, ética e diversidade. Com treinamento disponível em mais de 100 idiomas, as organizações podem treinar funcionários ao redor do mundo enquanto atendem aos requisitos regulatórios com confiança. Além dos cursos prontos, o EasyLlama ajuda as equipes a criar treinamentos que parecem relevantes para sua organização. Seja incorporando políticas da empresa, reforçando expectativas no local de trabalho ou construindo aprendizado específico para funções, as equipes podem usar a ferramenta de autoria de cursos com inteligência artificial do EasyLlama e o moderno LMS para criar treinamentos envolventes e personalizados em minutos. Atribuições automáticas, lembretes, relatórios e análises eliminam o trabalho repetitivo da gestão de treinamentos, ajudando as equipes a se manterem organizadas, acompanhar o progresso e manter os funcionários atualizados. Seja apoiando a conformidade, integração ou desenvolvimento profissional, o EasyLlama facilita a entrega de treinamentos em escala sem sacrificar a experiência do aprendiz. De empresas em crescimento a organizações empresariais, as empresas escolhem o EasyLlama para simplificar o treinamento, economizar tempo, fortalecer a cultura no local de trabalho e construir equipes mais seguras e produtivas. **Average Rating:** 4.8/5.0 **Total Reviews:** 429 #### How Do G2 Users Rate EasyLlama? - **Facilidade de administração:** 9.5/10 (Category avg: 8.8/10) - **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 8.9/10) - **Facilidade de configuração:** 9.7/10 (Category avg: 8.8/10) - **Facilidade de Uso:** 9.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind EasyLlama? - **Vendedor:** [EasyLlama](https://www.g2.com/pt/sellers/easyllama) - **Website da Empresa:** www.easyllama.com - **Ano de Fundação:** 2019 - **Localização da Sede:** Covina, CA - **Twitter:** @Easy\_Llama 82 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=415638ae451ea9572e52735b3671819b99938a94c1836f104713ec7b50ba14b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F34755337%2F&secure%5Burl_type%5D=linkedin_company_website) 67 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de RH - **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador - **Company Size:** 66% Medium, 21% Small #### What Do G2 Reviewers Say About EasyLlama? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** do EasyLlama, apreciando seu design intuitivo e amigável para treinamento. - Os usuários adoram a **variedade e modernidade dos cursos de treinamento** oferecidos pela EasyLlama, melhorando a conformidade e o engajamento. - Os usuários elogiam o EasyLlama por seu **conteúdo de treinamento envolvente** que envolve ativamente os alunos e melhora a retenção de informações. - Os usuários valorizam o **conteúdo envolvente** do EasyLlama, transformando o treinamento de conformidade em uma experiência interativa e informativa. - Os usuários valorizam a **eficiência do treinamento** do EasyLlama, elogiando seus cursos extensivos e a integração perfeita com RH. ##### Cons - Os usuários acham a **duração das sessões de treinamento inconsistente** , com alguns cursos demorando significativamente mais do que o estimado. - Os usuários sentem que a **longa duração dos cursos** limita a multitarefa e pode consumir muito tempo. - Os usuários acham a **duração do curso excessiva** , sugerindo que os treinamentos poderiam ser mais curtos e concisos. - Os usuários experimentam **problemas de áudio** ocasionalmente, como cortes e instruções pouco claras, o que afeta a experiência geral. - Os usuários enfrentam **acesso limitado** durante o treinamento, incapazes de corrigir respostas ou atribuir datas de início específicas para o curso de forma eficaz. #### What Are Recent G2 Reviews of EasyLlama? **["Treinamento Interativo e Bem Segmentado com Replays Úteis e Happy Hours HIPAA Engajantes"](https://www.g2.com/pt/survey_responses/easyllama-review-13069490)** **Rating:** 5.0/5.0 stars _— Dennis K._ [Read full review](https://www.g2.com/pt/survey_responses/easyllama-review-13069490) **["Aprendizagem Interativa que Funciona Suavemente"](https://www.g2.com/pt/survey_responses/easyllama-review-13099489)** **Rating:** 4.0/5.0 stars _— Usuário Verificado em Tecnologia da Informação e Serviços_ [Read full review](https://www.g2.com/pt/survey_responses/easyllama-review-13099489) #### What Are G2 Users Discussing About EasyLlama? - [Para que serve o EasyLlama?](https://www.g2.com/pt/discussions/what-is-easyllama-used-for) - 1 comment, 1 upvote ### [Applaud](https://www.g2.com/products/applaud/reviews) Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them. **Average Rating:** 4.8/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate Applaud? - **Ease of Admin:** 6.1/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.5/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) #### Who Is the Company Behind Applaud? - **Seller:** [Applaud](https://www.g2.com/sellers/applaud) - **Year Founded:** 2008 - **HQ Location:** Worthing, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a1069ef70988a70f81cd3ce6fa3d5ebb2fb335d65378eba69ace5e84e2cbda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplaud-hr&secure%5Burl_type%5D=linkedin_company_website) 71 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Human Resources, Information Technology and Services - **Company Size:** 83% Large, 12% Small #### What Do G2 Reviewers Say About Applaud? _AI-generated summary from verified user reviews_ ##### Pros - Users find Applaud to be **intuitive and easy to use** , providing a seamless and efficient experience for employees. - Users value the **responsive customer support** of Applaud, which enhances clarity and navigation for HR inquiries. - Users appreciate the **transparent and efficient HR processes** facilitated by Applaud, enhancing employee engagement and experience. - Users find Applaud **intuitive** , providing clear guidance and consistent answers that enhance their HR experience effectively. - Users find Applaud's **helpfulness** remarkable, as the AI assistant enhances transparency and simplifies HR interactions. ##### Cons - Users experience a **steep learning curve** when setting up Applaud, requiring time and effort to master the system. - While Applaud is user-friendly, the **initial learning difficulty** may hinder new users from adapting quickly. - Users find the **complex setup** of Applaud challenging, requiring time and effort to fully understand its functionality. - Users face a **difficult setup** process that demands thorough understanding and time for effective use of Applaud. - Users experience **integration issues** , requiring extra effort and understanding for effective use of Applaud. #### What Are Recent G2 Reviews of Applaud? **["AI That Understands Employee Intent and Streamlines HR Support"](https://www.g2.com/survey_responses/applaud-review-12997481)** **Rating:** 5.0/5.0 stars _— Moeed K._ [Read full review](https://www.g2.com/survey_responses/applaud-review-12997481) **["Applaud’s Mobile-First Experience Transformed Our Deskless Workforce"](https://www.g2.com/survey_responses/applaud-review-12778550)** **Rating:** 5.0/5.0 stars _— Sharon C._ [Read full review](https://www.g2.com/survey_responses/applaud-review-12778550) ### [Case IQ](https://www.g2.com/products/case-iq/reviews) As compliance, risk, and regulatory requirements grow more complex, organizations need purpose-built solutions to address and manage them effectively. Case IQ offers a comprehensive suite of AI-powered compliance and risk management solutions designed to support HR, fraud, ethics, and compliance teams. Case IQ's solutions enable organizations to capture and detect incidents, manage investigations, and proactively prevent and remediate risk—all from a single, trusted vendor. Its suite of solutions includes: • AI-powered case management • 24/7 whistleblower hotline • AI-powered compliance monitoring • Approvals and disclosures software • Third-party risk management platform Trusted by global organizations, including Fortune 500 companies, Case IQ is built to be configurable, scalable, and adaptable across a wide range of regulatory environments, unique use cases, and internal policies. As a leader in AI for investigations, Case IQ offers an AI-powered case management solution, designed to support thorough, timely, and fair investigations across the full case lifecycle. Central to this is Clairia, the AI assistant purpose-built for investigations, which delivers contextual insights, recommendations, and guidance to help teams work more efficiently while maintaining oversight and accountability. With built-in Playbooks, organizations can tailor how AI is applied to align with internal processes, policies, and governance standards, supporting responsible and consistent AI adoption. Configurable workflows, automation, reporting dashboards, and collaboration tools further enhance efficiency, visibility, and coordination across stakeholders, while enterprise-grade security ensures sensitive data is protected. Supporting case management is a 24/7/365 live-answer whistleblower hotline that empowers employees to report concerns securely and anonymously in over 100 languages. Every report is captured in real time and routed directly into the case management system, helping organizations respond faster and strengthen oversight. Beyond investigations and whistleblowing, Case IQ helps organizations proactively prevent risk through AI-powered compliance monitoring. Using AI and machine learning, the solution detects and identifies suspicious transactions related to bribery, corruption, and fraud, allowing compliance teams to take action before they escalate. To further strengthen compliance programs, Case IQ offers an approvals and disclosures solution that centralizes and automates conflict-of-interest workflows including gifts, hospitality, donations, etc. With configurable and automated workflows, built-in risk logic, real-time analytics, and full audit trails, organizations gain greater visibility and control, enabling faster, more consistent decision-making. Additionally, Case IQ's third-party management solution allows organizations to manage external risk across the full lifecycle of vendor relationships. By automating onboarding, due diligence, ongoing monitoring, and screening within a single system, teams can reduce manual effort, improve oversight, and maintain consistent risk governance across all third parties. **Average Rating:** 4.5/5.0 **Total Reviews:** 117 #### How Do G2 Users Rate Case IQ? - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.8/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind Case IQ? - **Seller:** [Case IQ](https://www.g2.com/sellers/case-iq) - **Company Website:** www.caseiq.com - **Year Founded:** 1999 - **HQ Location:** Ottawa, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=508189e3df2b48b7d1e899c1ce19fe425a14b06120a269ac765f88770c8d94c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F470416%2F&secure%5Burl_type%5D=linkedin_company_website) 189 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education, Education Management - **Company Size:** 51% Large, 22% Medium #### What Do G2 Reviewers Say About Case IQ? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Case IQ, enhancing case tracking and simplifying the investigation process. - Users value the **security and customization features** of Case IQ, enhancing confidence in managing employee relations cases. - Users appreciate the **easy implementation** of Case IQ, leading to a seamless setup and user-friendly experience. - Users value Case IQ for its **engaging features** , offering intuitive automation and a comprehensive knowledge base. - Users value the **reportability feature** of Case IQ, enhancing their confidence in managing employee relations cases. ##### Cons - Users find the **interface not user-friendly** , struggling with navigation and experiencing difficulties in setup and functionality. - Users find Case IQ's **complexity** overwhelming, noting its unintuitive interface and challenging setup processes hinder usability. - Users find the **learning curve steep** with Case IQ, as the analytics tools can be overwhelming for newcomers. - Users find the **complex navigation** of Case IQ overwhelming and difficult to use, hindering their overall experience. - Users face **data management issues** with Case IQ, finding it challenging to organize and retrieve important documents effectively. #### What Are Recent G2 Reviews of Case IQ? **["Case IQ in human rights office a game changer for the University"](https://www.g2.com/survey_responses/case-iq-review-12731406)** **Rating:** 5.0/5.0 stars _— Marie M._ [Read full review](https://www.g2.com/survey_responses/case-iq-review-12731406) **["Exceptional Support and Flexible Functionality"](https://www.g2.com/survey_responses/case-iq-review-10040243)** **Rating:** 5.0/5.0 stars _— Laura G._ [Read full review](https://www.g2.com/survey_responses/case-iq-review-10040243) #### What Are G2 Users Discussing About Case IQ? - [What do you look for in a case management system?](https://www.g2.com/discussions/what-do-you-look-for-in-a-case-management-system) - [Why is a case management system important?](https://www.g2.com/discussions/why-is-a-case-management-system-important) - [What is investigative case management?](https://www.g2.com/discussions/what-is-investigative-case-management) - [What is I Sight application?](https://www.g2.com/discussions/what-is-i-sight-application) - 1 comment ### [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Dovetail HR? - **Ease of Admin:** 8.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) #### Who Is the Company Behind Dovetail HR? - **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Dovetail 1,524 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8110197fbfe1342b64ed098004be0065623301ca59c6915af56d6e06b7344133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdovetail-software&secure%5Burl_type%5D=linkedin_company_website) 29 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 83% Large, 8% Medium #### What Do G2 Reviewers Say About Dovetail HR? _AI-generated summary from verified user reviews_ ##### Pros - Users find **Dovetail HR very easy to use** , with a user-friendly interface and smooth implementation process. - Users value the **exceptional customer support** from Dovetail HR, especially during setup and ongoing assistance. - Users highlight the **easy implementation** of Dovetail HR, noting its intuitive setup and customization without IT dependence. - Users praise Dovetail HR for its **extremely easy implementation** , making configuration and setup straightforward and effective. - Users value the **user-friendly interface and customizable features** of Dovetail HR, facilitating seamless group management and support. ##### Cons - Users feel significant **improvement is needed** in reporting and event management functionalities for Dovetail HR. - Users express frustration with **inadequate reporting** in Dovetail HR, requiring excessive time and effort to extract useful data. - Users express frustration over **limited reporting capabilities** in Dovetail HR, requiring extensive effort for data management. - Users find the **reporting functionality too complicated** , which detracts from the overall user experience with Dovetail HR. - Users feel that Dovetail HR has an **outdated design** that detracts from the overall user experience and functionality. #### What Are Recent G2 Reviews of Dovetail HR? **["Effortless HR Management, Stellar Support"](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)** **Rating:** 5.0/5.0 stars _— Ingvild M._ [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344938) **["Easy to Use and User-Friendly, with Helpful Guides"](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)** **Rating:** 4.5/5.0 stars _— Kisy U._ [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344560) ### [Ethena](https://www.g2.com/products/ethena/reviews) Ethena combines top-rated training content with AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams do more with less. Companies like Genesco, Zendesk, Pinterest, and Synaptics use Ethena to launch training in days instead of months and cut learner seat time by up to 60% with adaptive learning paths. Beyond training, Ethena unifies core compliance tools, including Hotline & Case Management, Policy Bot, and Phishing Simulator in one platform. This simplifies your compliance tech stack, connects data sources, and continuously strengthens your training by identifying knowledge gaps. With built-in audit trails, compliance controls, and a 93% approval rating across more than 1 million learners, Ethena delivers programs that are responsive and effective. **Average Rating:** 4.6/5.0 **Total Reviews:** 124 #### How Do G2 Users Rate Ethena? - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.5/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) #### Who Is the Company Behind Ethena? - **Seller:** [Ethena](https://www.g2.com/sellers/ethena) - **Company Website:** www.goethena.com - **Year Founded:** 2019 - **HQ Location:** New York, US - **Twitter:** @goethena 546 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdc27a532a645016d024156255970438560a5495fcddaec2a07541449ff8c892&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fethena%2F&secure%5Burl_type%5D=linkedin_company_website) 86 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 17% Small #### What Do G2 Reviewers Say About Ethena? _AI-generated summary from verified user reviews_ ##### Pros - Users highly praise Ethena for its **intuitive ease of use** , streamlining training and enhancing administrative workflows effortlessly. - Users appreciate Ethena for its **setup ease** , enabling effortless onboarding and efficiency in managing training programs. - Users commend Ethena for its **easy-to-use training platform** , which streamlines compliance and enhances workflow efficiency. - Users appreciate Ethena's **seamless integration** with HR systems, significantly simplifying the compliance administration process. - Users appreciate Ethena's **seamless integration and user-friendly design** , significantly boosting efficiency and reducing administrative burdens. ##### Cons - Users note the **complexity of the setup process** and find it less intuitive, affecting their overall experience. - Users find the **learning curve steep** with Ethena, leading to confusion during document replacement and setup processes. - Users find the **complex setup** process of Ethena cumbersome, requiring manual adjustments that hinder efficiency. - Users highlight the **limited features** of Ethena, especially in interactivity and customizability, impacting overall usability. - Users are frustrated by Ethena's **poor reporting** capabilities, feeling it lacks essential detailed insights as standard. #### What Are Recent G2 Reviews of Ethena? **["People Operations Partner"](https://www.g2.com/survey_responses/ethena-review-9096418)** **Rating:** 4.5/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/ethena-review-9096418) **["Efficient LMS for Compliance with Great Integration"](https://www.g2.com/survey_responses/ethena-review-10437206)** **Rating:** 4.5/5.0 stars _— Andy R._ [Read full review](https://www.g2.com/survey_responses/ethena-review-10437206) #### What Are G2 Users Discussing About Ethena? - [What is Ethena used for?](https://www.g2.com/discussions/what-is-ethena-used-for) ### [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—while reducing HR reliance on repetitive case handling. By combining a secure employee portal, smart case management, and a searchable knowledge base, it streamlines HR support, boosts resolution efficiency, and frees HR teams to focus on strategic, high-value work. **Average Rating:** 4.2/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate Infor HR Service Delivery? - **Ease of Admin:** 7.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.7/10 (Category avg: 8.8/10) - **Ease of Use:** 7.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind Infor HR Service Delivery? - **Seller:** [Infor](https://www.g2.com/sellers/infor) - **Year Founded:** 2002 - **HQ Location:** New York - **Twitter:** @Infor 18,472 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0b3dd6227f8bf2585371eff689c32131e1d6fb4a8114161512fe1f2ec60d9bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1711%2F&secure%5Burl_type%5D=linkedin_company_website) 22,257 employees on LinkedIn® - **Phone:** 800-260-2640 #### Who Uses This Product? - **Top Industries:** Hospital & Health Care - **Company Size:** 61% Large, 22% Small #### What Do G2 Reviewers Say About Infor HR Service Delivery? _AI-generated summary from verified user reviews_ ##### Pros - Users find Infor HR Service Delivery to be **very helpful** , with easy-to-use Knowledgebase and Case Management features. - Users value the **mobile accessibility** of Infor HR Service Delivery, ensuring they can access services anywhere. - Users value the **insightful compliance management** features of Infor HR Service Delivery for enhanced accountability and policy adherence. - Users value the **insightful case management** feature of Infor HR Service Delivery, enhancing transparency and accountability. - Users value the **effective documentation** of HR cases, enhancing oversight and ensuring policy consistency and accountability. ##### Cons - Users wish for **more editing control** over headers and sections to improve customization and functionality. - Users find the **limited customization** in Infor HR Service Delivery frustrating, especially when importing external data. - Users find the **slow performance** during data uploads cumbersome, particularly when customizing and importing external data. - Users face **upload issues** with Infor HR Service Delivery, finding the data import process cumbersome and slow. #### What Are Recent G2 Reviews of Infor HR Service Delivery? **["Infor HR Service Delivery has helped us to help our employees."](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622)** **Rating:** 5.0/5.0 stars _— Michelle A._ [Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622) **["Infor's Case Management system is the heart of any HR Shared Services Team"](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713)** **Rating:** 4.0/5.0 stars _— Monica G._ [Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713) #### What Are G2 Users Discussing About Infor HR Service Delivery? - [What is Infor HR Service Delivery used for?](https://www.g2.com/discussions/what-is-infor-hr-service-delivery-used-for) ### [SpeakUp®](https://www.g2.com/products/speakup-speakup/reviews) SpeakUp is an AI-powered ethics and compliance platform that helps enterprise organizations manage whistleblowing, disclosure workflows, and compliance investigations across multiple jurisdictions. More than 600 organizations rely on SpeakUp, covering over 10 million individuals worldwide. Customers include BMW, Nestle, Randstad, Electrolux, and Swarovski. What SpeakUp Does SpeakUp centralizes two core compliance workflows into one platform: 1) SpeakUp Report (misconduct reporting): Employees, customers, and third parties submit reports through a secure, confidential channel. Compliance teams receive, triage, and manage cases within a centralized Case Management System, from intake to resolution. Secure two-way communication allows case managers to engage directly with reporters throughout the process. 2) SpeakUp Paths (disclosure management): Employees declare conflicts of interest, gifts and entertainment, outside activities, and other disclosures. Approvals and escalations follow configurable, automated workflows. Sienna AI: Purpose-Built AI for Compliance Sienna is SpeakUp's proprietary AI layer, built specifically for compliance use cases. It underpins the entire platform, helping teams capture, process, and act on information faster across reporting and disclosure workflows. Key Capabilities -Multi-channel intake: web, mobile app, voice, and AI phone agent -Support for over 100 languages with real-time translation, making it viable for global, distributed organizations -Fully configurable case workflows, submission types, and access controls -Detailed audit trails for every case, from intake to resolution -Real-time dashboards with case volume trends, resolution times, and geographic distribution -No-code setup; no technical expertise required to launch or configure Security and Regulatory Compliance SpeakUp combines information security (ISO 27001/ISO 27002) and privacy (ISO 27701) certifications. The platform is audited quarterly on the basis of ISAE3000 Type II, providing continuous, verifiable assurance of operational procedures. It also holds SOC2 and TISAX certifications. SpeakUp supports compliance with the EU Whistleblowing Directive, the German Supply Chain Act, GDPR, NIS2, and DORA. It also meets DOJ and SEC requirements for organizations operating in the US. Deployment SpeakUp is a SaaS platform designed to scale across complex, multinational organizations. Pricing is customized based on company size and feature requirements. By leveraging SpeakUp, organizations can centralize their ethics and compliance programs, give every individual a safe way to speak up, and equip compliance teams with the tools they need to act with speed and confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate SpeakUp®? - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) #### Who Is the Company Behind SpeakUp®? - **Seller:** [SpeakUp®](https://www.g2.com/sellers/speakup-f3172402-599f-4528-8e19-f2ec3d466d8b) - **Company Website:** speakup.com - **Year Founded:** 2004 - **HQ Location:** Amsterdam, North Holland - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a46e03d8ddb924d15fabbd3247255b940a1ea979448069d9caf9ffb2a653a74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspeakup-listen-for-a-change%2F&secure%5Burl_type%5D=linkedin_company_website) 92 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 52% Large, 38% Medium #### What Do G2 Reviewers Say About SpeakUp®? _AI-generated summary from verified user reviews_ ##### Pros - Users find SpeakUp® to be **very easy to use** , appreciating its intuitive design and user-friendly features for reporting. - Users value the **outstanding and personalized customer service** of SpeakUp®, enhancing their overall experience and satisfaction. - Users commend the **implementation ease** of SpeakUp®, noting quick setup and excellent support throughout the process. - Users appreciate the **customization opportunities** of SpeakUp®, allowing tailored solutions for their specific needs. - Users commend the **exceptional response time** of SpeakUp®, appreciating the helpful and personalized customer service provided. ##### Cons - Users face **data management issues** with SpeakUp®, including difficulties erasing test reviews and data extraction limitations. - Users note a **steep learning curve** when configuring SpeakUp®, making initial use challenging for some employees. - Users face **access issues** with SpeakUp®, hindering usability for both administrators and whistleblowers. - Users find the **difficult learning curve** of SpeakUp® challenging, but appreciate the helpful knowledge base for support. - Users find the **workflow inefficient** , struggling with unintuitive task creation and basic interface design. #### What Are Recent G2 Reviews of SpeakUp®? **["SpeakUp Made Our Global Whistleblowing Seamless, Intuitive, Anonymous, Well-Supported"](https://www.g2.com/survey_responses/speakup-review-12699277)** **Rating:** 5.0/5.0 stars _— Deborah Marcella L._ [Read full review](https://www.g2.com/survey_responses/speakup-review-12699277) **["A well-designed, thoughtful anonymous reporting channel that builds trust"](https://www.g2.com/survey_responses/speakup-review-12082111)** **Rating:** 4.5/5.0 stars _— Verified User in Investment Management_ [Read full review](https://www.g2.com/survey_responses/speakup-review-12082111) ### [NotMe Solutions](https://www.g2.com/pt/products/notme-solutions/reviews) NotMe Solutions (também conhecido como #NotMe) é uma plataforma inovadora projetada para transformar como as organizações lidam com denúncias de má conduta. É um sistema abrangente que vai além de apenas relatar; ele se aprofunda na investigação, resolução e análise de vários tipos de má conduta. Com o NotMe, cada denúncia é tratada com a atenção e cuidado que merece, garantindo resoluções eficazes e promovendo uma cultura mais ética dentro das organizações. NotMe também facilita, de maneira única, o compartilhamento de feedback dos funcionários para a gestão. Além disso, a plataforma gerencia habilmente uma ampla gama de denúncias de má conduta. Desde assédio e intimidação no local de trabalho até discriminação, violações éticas e preocupações de segurança, o NotMe cobre tudo. É especialmente projetado para se adaptar a diferentes indústrias e necessidades organizacionais, capturando e gerenciando todos os tipos de denúncias de funcionários. #NotMe revoluciona a denúncia de má conduta com um aplicativo amigável projetado para diversas indústrias, desde locais de trabalho até instituições educacionais. A plataforma oferece denúncias fáceis, seguras e opcionalmente anônimas, com suporte multilíngue e conformidade com a ADA para inclusão. Está equipada com um sistema robusto de gerenciamento de denúncias, empregando IA para análise de tendências e pontuação de gravidade. Garantindo a privacidade e segurança dos dados, #NotMe se adapta às necessidades organizacionais, tornando-se uma ferramenta essencial para gerenciar denúncias e promover uma cultura de transparência e integridade em diversos ambientes. Em essência, #NotMe não se trata apenas de relatar problemas; trata-se de preveni-los – quando possível, resolvê-los e construir um ambiente de trabalho mais forte e ético. NotMe Solutions foi inventado pelo renomado advogado trabalhista, Ariel Weindling, e conta entre seus conselheiros com Andy Hinton, ex-Diretor de Compliance da Google, e Christine Fedrow, Diretora de Integridade e Compliance na Workday. É acessível e inclusivo para todos os clientes, incluindo usuários com deficiência e é oferecido em vários idiomas globalmente. **Average Rating:** 4.9/5.0 **Total Reviews:** 57 #### How Do G2 Users Rate NotMe Solutions? - **Facilidade de administração:** 9.5/10 (Category avg: 8.8/10) - **the product tem sido um bom parceiro comercial?:** 9.8/10 (Category avg: 8.9/10) - **Facilidade de configuração:** 9.4/10 (Category avg: 8.8/10) - **Facilidade de Uso:** 9.9/10 (Category avg: 9.0/10) #### Who Is the Company Behind NotMe Solutions? - **Vendedor:** [NotMe Solutions Inc.](https://www.g2.com/pt/sellers/notme-solutions-inc) - **Ano de Fundação:** 2017 - **Localização da Sede:** Los Angeles, US - **Twitter:** @notmeapp 1,242 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0b9389e12049ff68f766f5f5fce73173fc3de455999c538d488d702cca05f49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnotmesolutions%2F&secure%5Burl_type%5D=linkedin_company_website) 14 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Alimentos e Bebidas, Gestão de Organizações Sem Fins Lucrativos - **Company Size:** 46% Medium, 33% Small #### What Do G2 Reviewers Say About NotMe Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **anonimidade** fornecida pela NotMe Solutions, melhorando efetivamente a cultura de relatórios de sua organização. - Os usuários valorizam o **recurso de denúncia anônima** da NotMe Solutions, melhorando a cultura e o suporte de sua organização. - Os usuários valorizam o **excelente suporte ao cliente** fornecido pela NotMe Solutions, melhorando sua experiência geral de implementação. - Os usuários apreciam as **opções de personalização** da NotMe Solutions, desfrutando de sua flexibilidade e excelente suporte ao cliente. - Os usuários valorizam a **facilidade de relatar** com a NotMe Solutions, permitindo submissões anônimas rápidas e eficientes. #### What Are Recent G2 Reviews of NotMe Solutions? **["Ótimo software para documentar incidentes e incentivar relatórios anônimos."](https://www.g2.com/pt/survey_responses/notme-solutions-review-9351431)** **Rating:** 5.0/5.0 stars _— Casey L._ [Read full review](https://www.g2.com/pt/survey_responses/notme-solutions-review-9351431) **["Muito abrangente e rápido para arquivar um relatório."](https://www.g2.com/pt/survey_responses/notme-solutions-review-10665157)** **Rating:** 4.0/5.0 stars _— Tony B._ [Read full review](https://www.g2.com/pt/survey_responses/notme-solutions-review-10665157) #### What Are G2 Users Discussing About NotMe Solutions? - [Para que serve a NotMe Solutions?](https://www.g2.com/pt/discussions/what-is-notme-solutions-used-for) ### [PMG Platform](https://www.g2.com/products/pmg-platform/reviews) The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate PMG Platform? - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind PMG Platform? - **Seller:** [PMG](https://www.g2.com/sellers/pmg-a76c3e81-e6cb-433d-a82e-c52ea2a089e2) - **Year Founded:** 1997 - **HQ Location:** Atlanta, Georgia - **Twitter:** @pmgnetinc 183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c01de5f58de219f8c49eedd99f5e59deda7c2b166a42064d06938b242eba3b54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F550375%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 75% Large, 17% Medium #### What Are Recent G2 Reviews of PMG Platform? **["PMG has been a lifesaver in areas of documentation for our Human Resources Department."](https://www.g2.com/survey_responses/pmg-platform-review-8909260)** **Rating:** 4.0/5.0 stars _— Sidney R._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8909260) **["PMG Platform makes it extremely easy to develop easy-to-use apps and services for our customers"](https://www.g2.com/survey_responses/pmg-platform-review-8885563)** **Rating:** 5.0/5.0 stars _— Rob D._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8885563) #### What Are G2 Users Discussing About PMG Platform? - [What is PMG Platform used for?](https://www.g2.com/discussions/what-is-pmg-platform-used-for) ### [Neocase HR](https://www.g2.com/products/neocase-hr/reviews) Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. Transform your HR Shared Service Centers to reduce operational costs by up to 50% while improving productivity and user experience. Neocase HR is an integrated, scalable, and flexible HR Service Delivery solution that allows HR organizations to reduce operational costs, enhance employee satisfaction, and optimize HR processes. This is accomplished through our integrated HR modules: - Case Management - Business Process Management - HR Process Automation - Real-Time Dashboards - Self-Service Employee Portal - LiveChat - Knowledge Base - Service Level Agreement - Business Intelligence - Electronic Document Management - Email & Communication Management - Satisfaction Surveys Visit us online to learn more about how Neocase can help transform your HR organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Neocase HR? - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.5/10 (Category avg: 8.8/10) - **Ease of Use:** 9.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Neocase HR? - **Seller:** [Neocase Software](https://www.g2.com/sellers/neocase-software) - **Year Founded:** 2001 - **HQ Location:** La Garenne-Colombes - **Twitter:** @neocase 1,221 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f537b887af329a08827c4a2dc2380fbb9622591e5569697c39c4c4fd953059db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215966%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Human Resources - **Company Size:** 50% Large, 43% Medium #### What Are Recent G2 Reviews of Neocase HR? **["Its benefits and all the options will help to solve many problems for HR."](https://www.g2.com/survey_responses/neocase-hr-review-7868968)** **Rating:** 5.0/5.0 stars _— Marianna Y._ [Read full review](https://www.g2.com/survey_responses/neocase-hr-review-7868968) **["Great service with great customer facing people"](https://www.g2.com/survey_responses/neocase-hr-review-9729397)** **Rating:** 4.0/5.0 stars _— Verified User in Higher Education_ [Read full review](https://www.g2.com/survey_responses/neocase-hr-review-9729397) #### What Are G2 Users Discussing About Neocase HR? - [What is Neocase HR Ready used for?](https://www.g2.com/discussions/what-is-neocase-hr-ready-used-for) - [How do you use Neocase Hr?](https://www.g2.com/discussions/neocase-hr-how-do-you-use-neocase-hr) - [How do you use Neocase Hr?](https://www.g2.com/discussions/how-do-you-use-neocase-hr) - [What is a HR case management system?](https://www.g2.com/discussions/neocase-hr-what-is-a-hr-case-management-system) - [What is a HR case management system?](https://www.g2.com/discussions/what-is-a-hr-case-management-system) ### [Ethicontrol](https://www.g2.com/products/ethicontrol/reviews) Ethicontrol's outsourcing service is: - a whistleblower's web-portal to register all anonymous messages within a protected cloud or your own infrastructure; - online software for quick incident management and internal investigations case management. - a dedicated team within our contact center; Your independent and professional whistleblowing hotline from Ethicontrol is ready and does not require any implementation costs. Main features: - Proprietary contact-center focused on business conduct and ethics - Incident triage and prioritization - Incident escalation beyond management level - Feedback loops with anonymous whistleblowers - User rights managements considering incident types, company units, cases and within single case - Team roles matrixes - Pending status control dashboard and statistics monitoring - Links between cases. Incident split and merge - Case materials assessments - Multilingual web-capture and online software - Compliance with international anticorruption and anti bribery laws - Messages and notifications - Audit trail - Secure storage and data protection **Average Rating:** 4.5/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Ethicontrol? - **Ease of Admin:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind Ethicontrol? - **Seller:** [Ethicontrol](https://www.g2.com/sellers/ethicontrol) - **Year Founded:** 2014 - **HQ Location:** Tallinn, EE - **Twitter:** @ethicontrol 58 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d16b1d22a0b8e7d7e2be26e9e3c0d9c64971f0865de7b8d6f8eaa81370dfee0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10515982&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Large, 31% Small #### What Are Recent G2 Reviews of Ethicontrol? **["Ethicontrol software review"](https://www.g2.com/survey_responses/ethicontrol-review-7072914)** **Rating:** 4.5/5.0 stars _— Vitalii Z._ [Read full review](https://www.g2.com/survey_responses/ethicontrol-review-7072914) **["Best tool to help business people trust each other"](https://www.g2.com/survey_responses/ethicontrol-review-6579018)** **Rating:** 4.5/5.0 stars _— Johnny-Jonell D._ [Read full review](https://www.g2.com/survey_responses/ethicontrol-review-6579018) #### What Are G2 Users Discussing About Ethicontrol? - [What is Ethicontrol used for?](https://www.g2.com/discussions/what-is-ethicontrol-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/hr-case-management?order=g2_score&page=2#product-list) - [3](/categories/hr-case-management?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/hr-case-management?order=g2_score&page=2#product-list) Spotlight Categories [Data Observability Software](https://www.g2.com/categories/data-observability) [Sales Compensation Software](https://www.g2.com/categories/sales-compensation) [ERP Systems](https://www.g2.com/categories/erp-systems) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) Similar Categories - [HCM Software](/categories/hcm-software) - [Recruiting](/categories/recruiting) - [Talent Management](/categories/talent-management) - [Core HR](/categories/core-hr) - [Benefits Administration](/categories/benefits-administration) - [Workforce Management](/categories/workforce-management) - [Time Tracking](/categories/time-tracking-software) - [Freelance Platforms](/categories/freelance-platforms) - [Staffing](/categories/staffing) - [Other HR](/categories/other-hr) - [401(k)](/categories/401-k) - [Absence Management](/categories/absence-management-software) - [ACA Compliance](/categories/aca-compliance) - [Benefits Support](/categories/benefits-support) - [Compensation Planning](/categories/compensation-planning) [Browse HR Case Management Themes](/categories/hr-case-management/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated October 3, 2024 HR case management software helps organizations and HR personnel file, manage, and resolve all cases and requests employees submit effectively and confidentially. These HR solutions include features that help organizations create custom HR workflows, convert paper forms into digital content, provide reports and dashboards, and more. While some HR case management software functionalities overlap with [HR service delivery software](https://www.g2.com/categories/hr-service-delivery), it also has features that manages highly sensitive cases involving employee relations like workplace violence, discrimination, harassment, retaliation, grievances, etc. Many also provide anonymous [whistleblowing](https://www.g2.com/categories/whistleblowing) functionality to protect employees from retaliation. These products often include application integration tools (APIs) to integrate with a variety of business solutions, such as [CRM software](https://www.g2.com/categories/CRM) and [core HR software](https://www.g2.com/categories/core-hr). To qualify for inclusion in the HR Case Management category, a product must: - Track and manage all employee interactions - Streamline and simplify operations related to investigations, employee grievances, arbitration proceedings, and more - Provide employee help desk or self-service options - Facilitate monitoring of all HR interactions, including complaints, issues, and questions Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-hr-service-delivery.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[4.3/5(383)](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) | COE-segmented HR case routing and self-service | "ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9625617d70eeeb48e4eb57bb700be6d/hr-acuity.png "Product Avatar Image")](https://www.g2.com/products/hr-acuity/reviews)[HR Acuity](https://www.g2.com/products/hr-acuity/reviews)[4.6/5(187)](https://www.g2.com/products/hr-acuity/reviews) | ER case documentation with defensible investigation workflows | "Easy Case Tracking and Metrics That Keep Investigations on Track" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6871e4e6f3f0065615e7b8f54ad2e40/faceup.png "Product Avatar Image")](https://www.g2.com/products/faceup/reviews)[FaceUp](https://www.g2.com/products/faceup/reviews)[4.8/5(174)](https://www.g2.com/products/faceup/reviews) | Anonymous whistleblowing with audit-ready case tracking | "User-Friendly and Responsive, Perfect for Internal Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_590ea9a13493cc757bf8825916f1b893/allvoices-allvoices.png "Product Avatar Image")](https://www.g2.com/products/allvoices-allvoices/reviews)[AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews)[4.5/5(95)](https://www.g2.com/products/allvoices-allvoices/reviews) | Anonymous ER case tracking with AI-assisted investigations | "Intuitive UX and AI That Boost Efficiency" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f1841bfb27821207bbbaa4e6ddc94bc/easyllama.png "Product Avatar Image")](https://www.g2.com/products/easyllama/reviews)[EasyLlama](https://www.g2.com/products/easyllama/reviews)[4.8/5(435)](https://www.g2.com/products/easyllama/reviews) | Compliance-gap tracking with automated training workflows | "Interactive, Well-Segmented Training with Helpful Replays and Engaging HIPAA Happy Hours" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_40d651fdc14903087dcb9e885f77749c/applaud.png "Product Avatar Image")](https://www.g2.com/products/applaud/reviews)[Applaud](https://www.g2.com/products/applaud/reviews)[4.8/5(59)](https://www.g2.com/products/applaud/reviews) | AI-powered HR case resolution with legacy-system overlay | "AI That Understands Employee Intent and Streamlines HR Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac15e47818f2a6e4156e4e731871b51/case-iq.png "Product Avatar Image")](https://www.g2.com/products/case-iq/reviews)[Case IQ](https://www.g2.com/products/case-iq/reviews)[4.5/5(117)](https://www.g2.com/products/case-iq/reviews) | Centralized ER case tracking with audit-ready workflows | "Case IQ in human rights office a game changer for the University" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c3480dc95024dd5c060f27126d9f29bc/dovetail-hr.png "Product Avatar Image")](https://www.g2.com/products/dovetail-hr/reviews)[Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews)[4.5/5(40)](https://www.g2.com/products/dovetail-hr/reviews) | IT-free HR case management and self-service | "Effortless HR Management, Stellar Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1211821191fbdc330a9e0ac1cc9af672/ethena.png "Product Avatar Image")](https://www.g2.com/products/ethena/reviews)[Ethena](https://www.g2.com/products/ethena/reviews)[4.6/5(126)](https://www.g2.com/products/ethena/reviews) | Compliance training with anonymous employee reporting | "People Operations Partner" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7af3e8b4bc65721e46c4dfb5d8aa4ea3/infor-infor-hr-service-delivery.jpg "Product Avatar Image")](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)[Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)[4.2/5(18)](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) | HR case tracking with knowledge-base self-service | "Infor HR Service Delivery has helped us to help our employees." | * * * Show More ### HR Case Management Topics - [What is HR Case Management Software?](#what-is-hr-case-management-software) - [What are the Common Features of HR Case Management Software?](#what-are-the-common-features-of-hr-case-management-software) - [What are the Benefits of HR Case Management Software?](#what-are-the-benefits-of-hr-case-management-software) - [Who Uses HR Case Management Software?](#who-uses-hr-case-management-software) - [Challenges with HR Case Management Software](#challenges-with-hr-case-management-software) - [How to Buy HR Case Management Software](#how-to-buy-hr-case-management-software) - [What Does HR Case Management Software Cost?](#what-does-hr-case-management-software-cost) [ ### HR Case Management Topics Expand/Collapse ](#) - [What is HR Case Management Software?](#what-is-hr-case-management-software) - [What are the Common Features of HR Case Management Software?](#what-are-the-common-features-of-hr-case-management-software) - [What are the Benefits of HR Case Management Software?](#what-are-the-benefits-of-hr-case-management-software) - [Who Uses HR Case Management Software?](#who-uses-hr-case-management-software) - [Challenges with HR Case Management Software](#challenges-with-hr-case-management-software) - [How to Buy HR Case Management Software](#how-to-buy-hr-case-management-software) - [What Does HR Case Management Software Cost?](#what-does-hr-case-management-software-cost) ## Learn More About HR Case Management Software ### What is HR Case Management Software? HR case management software helps organizations manage employee relations through a ticketed system allowing them to solve employee problems quickly. It is best for questions, concerns, issues, incident reporting, and gathering suggestions to improve business processes. All in all, it's the cornerstone of HR service delivery. One of its key functions is mitigating risk. Documenting incidents and leaving a clear audit trail helps protect companies from legal costs and fines for non-compliance. It helps in gathering data to create actionable insights by highlighting trends, pointing to potential problem areas, overseeing workflows, documenting and handling incidents, and thereby improving the employee experience. ### What are the Common Features of HR Case Management Software? Listed below are the core features of HR case management that help users file cases, access information, and create a smooth HR workflow: **Dashboard:** At the center of everything is a comprehensive dashboard that allows users to see what needs to get done. It must be easy to configure based on the role or task. **Case management:** At the center of all operations is the ability to create, send, manage, work on, and resolve HR cases. It automates the HR case management process and saves time. From onboarding to offboarding, it addresses the entire employee lifecycle by handling different case types. Like [help desk software](https://www.g2.com/categories/help-desk), most solutions use a ticketing system to easily track and record employee requests and suggestions. This helps establish HR case management best practices. Here are the key case management functions to examine: **Case portal:** As a central hub for the entire service center, the portal allows users to either see, manage, or work on cases. It’s the most important of all case management tools. Permissions are often role based, allowing employees the ability to simply see which HR workers have administrative access. **Service level agreement (SLA) management:** Many departments have an SLA that lays out a deadline for resolving worker issues. An SLA manager allows users to track SLAs either on an individual basis or for the department on the whole. It’s essential to HR service management. **Incident management:** When issues arise, it’s important to gather every detail and get the proper documentation. Organizations must be protected from liabilities, and incident management makes this possible. Having a secure system to report misconduct in the workplace is essential. **Audit trail:** When managing important cases, especially those that relate to harassment, accidents, compliance issues, or even potential legal cases, it’s essential to know who was involved. By recording the actions of every user, it’s easy to track down everyone involved and make adjustments as needed. This is especially important when trying to maintain compliance. **Knowledge base:** A knowledge base allows users to look up information rather than spending hours answering commonly asked questions. By ensuring it’s up to date, searchable, and well organized, users can help themselves when it comes to questions about HR policy. When everyone’s involved, HR initiatives thrive. **Email management:** Administrators may be required to handle a huge caseload. Creating email templates is especially helpful for dealing with the same types of situations day in and day out. HR admins can use preset templates to communicate and resolve issues without leaving the program. **Collaboration:** HR can route requests to other departments or tag them on cases that require collaboration. Questions about payroll can go to accounting, while help desk requests get sent to IT. Notifications make it possible to make deadlines. **Security:** Features such as data encryption, role-based permission and access to certain controls or information, and anti-fraud measures help the organization keep cyber risks to a minimum. ### What are the Benefits of HR Case Management Software? **Resolves employee issues:** Fixing or even identifying complicated issues may make employees hesitant to come forward, especially if the process is difficult. HR case management software helps handle conflicts before they escalate, increasing employee retention. Standardized case management makes it easier to get the support necessary in the office.  **Promotes better self service:** It’s easy to overwhelm admin workers with the same questions. WIth proper knowledge management, users can search for commonly asked questions on the knowledge base, resolving small issues without taking up someone else’s time and resources. Or, in a case where an issue is quick to resolve, the standardization of case management streamlines HR processes. **Highlights workplace challenges:** By tracking and logging information, it’s easy to generate reports and see where employees are getting caught up. Is there a particular piece of your tech stack that isn’t working well? Do employees consistently misunderstand the rules surrounding benefits or company policy? It’s easier to see these trends when it’s all laid out comprehensively. This allows team members to step up and innovate. **Rapid escalation:** When serious issues arise, they can’t slip through the cracks. By giving users the ability to tag high alert issues, they can be plucked from the workflow and given the proper prioritization. **Improves HR efficiency:** Above all, HR case management helps the department handle smaller issues quickly, allowing them to dedicate more time to problems that require abstract thinking and optimizing the workplace. ### Who Uses HR Case Management Software? **HR representatives:** As the main users of the software, HR representatives will primarily be tracking, managing, and solving cases. They may also be updating information on the knowledge base and using the incident reporting system to protect the company from liability. **Employees:** Employees are the most important users in the system. Team members will be the ones submitting cases, asking questions, adding suggestions for the workplace, or reporting misconduct. **Interrelated teams:** Sometimes, workers have questions that the administration can’t answer. Whether it’s a concern that needs to be reported to the facilities or maintenance staff or a question on payroll or accounting, other workers will need to collaborate and interact with the system. **Leadership:** Whether it’s the HR department head or a member of the C-suite, the higher-ups need to see reports to understand how well the system is working, the effectiveness of the HR department on the whole, and any potential risk areas within the organization. #### Software Related to HR Case Management Software Related solutions that can be used together with HR case management software include: **Human resource management systems (HRMS) and human capital management (HCM) software:** For organizations that use suites, it’s essential to ensure that every piece of tech gets along. This includes using [HRMS & HCM software](https://www.g2.com/categories/human-resource-management-systems), or human resources information system (HRIS). Having the ability to export and share data helps keep an eye on the overall health of the company. Having the ability to seamlessly share case data ensures a more secure tech stack. [Knowledge base software](https://www.g2.com/categories/knowledge-base) **:** While this is a common feature in many HR case management apps, it’s still key to consider. If there’s a preexisting knowledge base software, users should try to understand how well the systems interact. When employees have to hunt for information in too many locations, they tend to give up. [HR compliance software](https://www.g2.com/categories/hr-compliance): When it comes to tracking employee certifications, their longevity, and their expiration dates, HR compliance software is necessary to ensure an organization’s protection from legal and financial repercussions from the Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPPA), or other industry regulations. [Onboarding software:](https://www.g2.com/categories/onboarding) New hires especially have a lot of questions. They’ll need quick access to important documents and extra support in the beginning. [Single sign-on (SSO) software](https://www.g2.com/categories/single-sign-on-sso) **:** Users can cut down on potential weak access points by giving workers one place to access everything they need. If security is a serious concern, finding a compatible SSO software assuages many fears. [Performance management software:](https://www.g2.com/categories/performance-management) When tracking potential issues, having historical performance data provides the proper context in serious situations. ### Challenges with HR Case Management Software There are several challenges to consider when looking at HR case management software. A few of them include: **Implementation:** Businesses must ensure that everyone from the CEO to the intern knows how to use this product. Having communication fail isn’t an option, especially when it comes to reporting misconduct. Users must also budget for training time. If people are used to asking questions to the staff, it’ll take some time to adjust to a formalized system. It is important to configure the layout to be as smooth as possible and pay close attention to the UI and make sure it’s usable. **Tech stack woes:** Whether it has an API or partners with popular HCMs or HRISs, it should be compatible with every program it touches. Again, the sensitivity of the data and urgency of the requests means it needs to incorporate smoothly into the workflow. Testing the tech with workers from different departments is especially useful. **Cybersecurity:** Given the legal ramifications from incident reports alone, keeping data secure is a number one priority. Sensitive details of people’s personal lives must be protected, whether that be through training users to spot potential issues, investing in an airtight database, or simply considering SSO tech and other important integrations. ### How to Buy HR Case Management Software #### Requirements Gathering (RFI/RFP) for HR Case Management Software There’s no effective RFI without first doing a thorough examination of the company’s workflow. What specific roadblocks to company success does it remove? Where is HR spending most of its time? Where do team members get stuck? Once this analysis is complete, it’s easier to determine the essential features. Perhaps this means a secure, anonymous whistleblowing portal is what users need most, or, maybe it’s a simple matter of automating tickets to make the department more effective. #### Compare HR Case Management Software Products **Create a long list** Let the price take a back seat for a minute. In the ideal world, what kind of capabilities would make the office function more smoothly? Users must look to find a solution that scales at an exponential rate—separate luxury features, perhaps a more attractive and better SLA management versus priorities, a solid foundation of secure data. It is a good practice to include both big names and a few smaller, more specialized vendors. **Create a short list** What can the organization reasonably afford this year? Or next? What’s the scaling ability you must have versus the potential to accommodate growth beyond expectations? Above all, it is important to look back at priorities—separate the top 5 to 10 requirements and compare products side-by-side on the metrics and capabilities that matter most. **Conduct demos** Such general-purpose software demands a large variety of employees to get involved during the process—executives, team leaders, the HR department, and employees from multiple points in the workflow. If it integrates with another department, it is crucial to get members of that area to test it. Once again, such essential software needs to be usable and at least somewhat intuitive. #### Selection of HR Case Management Software **Choose a selection team** The selection team should represent the different users of the software. Start with at least one person from the C-suite, the head of HR, and maybe a few other team leaders. Next, move to administrators who will use the tech most. Add in employees and workers from any department that must interact with the software, such as accounting, IT, facilities management, and others. As for size, it depends on the size of the company, but 5 to 10 is a good range of 10 to 20 for complex cases. (In those cases, breaking them up into subgroups may be helpful.) **Negotiation** Pricing HR case management software can be difficult. Users must try to get at least several quotes to have an idea of what is a reasonable expectation.  **Final decision** Ultimately, the HR team is going to use the software the most, therefore they must be at the heart of the decision. If it’s not making administration quicker and easier, then it’s failing at its core objective. Consider adding a few other department heads to represent the interests of other employees as well. It ensures the team finds the best HR case management software. ### What Does HR Case Management Software Cost? Many dedicated case management solutions have customized pricing based on multiple factors, including company size, workflow complexity, and the existing tech stack. Not many offer free trials. HR case management solutions may also come as part of a larger solution such as [HRMS & HCM Software](https://www.g2.com/categories/human-resource-management-systems). In those cases, pricing may vary depending on the necessary modules and any additional add-ons. #### Return on Investment (ROI) When looking at the ROI for HR case management software, there are several ways to calculate ROI: **Staff time:** How many hours per day, week, or year is being saved for the HR personnel? A simple calculation of the hours saved multiplied by the employee's salary works well enough. **Legal fees:** Mitigating risk is perhaps the biggest bonus of an HR case management system. How much money is being spent consulting with lawyers? How many billable hours are they racking up? **Compliance:** Depending on the industry, compliance fees could cost an unimaginable amount of money.  **Productivity:** When employees have access to an updated knowledge base and good document management, they’re saving everyone’s time. Instead of needing to reach out to HR, who may have to contact another department, they can go straight to the answer. Streamlining common bureaucratic concerns can save time during the workflow.