--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-08-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. (51 reviews) - Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. (34 reviews) - Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. (20 reviews) - Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. (17 reviews) - Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. (14 reviews) - Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. (11 reviews) - Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. (8 reviews) - Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. (8 reviews) - Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Customer Service Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Bea N. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about UJET?** What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based platform, it’s incredibly easy to use, making life much simpler for both the person asking for help and the agent providing it. I’m a huge fan of how it cleans up messy workflows—everything feels smart, connected, and completely intuitive **What do you dislike about UJET?** Honestly, this feature is all upside—it’s just genuinely useful. **What problems is UJET solving and how is that benefiting you?** UJET does a great job of fixing the messy, slow parts of customer support. It used to be such a headache trying to juggle different tools for calls, chats, and tickets, but UJET pulls everything into one spot. By making it so much easier to manage conversations and find info, it speeds up response times and keeps things accurate. The result is happier customers and a much less stressful workday for everyone involved. ### 2. Deliver Reliable Customer Communication But Needs Improvement in Flexibility and Design **Rating:** 2.0/5.0 stars **Reviewed by:** Steven R. | Dispatch specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about UJET?** After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance. We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster. **What do you dislike about UJET?** While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent. The Pro: You can guide the member through the upload process in real-time. The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo. **What problems is UJET solving and how is that benefiting you?** Everything is in one place, which creates simplicity and consistency for my team. The call forwarding, auto-attendant, and interactive voice response features give us the flexibility to handle customer calls efficiently. Customers can get routed quickly without frustrating waits. UJET's reliability has also been a major benefit. Their robust network architecture means very few dropped calls or interruptions in service. I don't have to worry about losing customers due to technical difficulties. With UJET handling our communications infrastructure and support, I can focus on strategic priorities like growth and operations. I know customers will have a professional experience interacting with my business. That peace of mind has been invaluable. Overall, UJET has solved key problems around integrating, managing, and stabilizing our customer communication channels. My business delivers better customer service as a result. ### 3. Transformed Technical Support with Seamless Visual Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Logan R. **Reviewed Date:** February 05, 2026 **What do you like best about UJET?** I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are game-changers, allowing me to diagnose issues quickly by seeing exactly what the member sees. UJET's accurate virtual queuing reduces member frustration by allowing them to hang up without losing their place in line and ensures a seamless callback. The high-quality audio and signal stability are impressive, especially when dealing with members in remote areas. I love the integrated multimedia messaging that allows members to send photos and videos directly during the call, making documentation easy and automated. Moreover, UJET's ability to sync all interactions with our CRM automatically is incredibly useful for record-keeping. The platform's integration with our existing tech stack, especially Salesforce, enhances efficiency by embedding information directly into my dashboard, preventing the need for manual data entry. **What do you dislike about UJET?** While UJET is a powerhouse for visual troubleshooting, there are a few areas where the friction shows—especially when things get complicated on the member's end. Here is where I think it could be improved: 1. The 'Tech Literacy' Barrier: While the SmartActions (like camera sharing) are brilliant, they rely on the member being comfortable following a link and granting permissions on their phone. For some of our less tech-savvy members, or those using older devices, explaining how to use the feature can sometimes take longer than the troubleshooting itself. I'd love to see a 'Lite' version or a simpler, one-click interface that requires zero 'navigation' from the user once they click the link. 2. Connectivity in 'Dead Zones': Since my work involves RVers who are often off the beaten path, UJET’s reliance on a solid data connection for multimedia can be a hurdle. If a member has enough signal for a voice call but not enough for high-def video, the system can sometimes struggle to downgrade the quality gracefully, leading to dropped sessions or frozen frames. A more robust 'low-bandwidth mode' that automatically prioritizes compressed still photos over live video would be a huge help for those remote escalations. 3. Reporting and Dashboard Customization: From an administrative or 'power user' perspective, the reporting side can feel a bit rigid. Sometimes, digging into the specific data of why an escalation took longer (was it a technical failure or a communication gap?) requires a lot of manual filtering. More granular, customizable dashboards would help me track patterns in RV issues more effectively, allowing me to spot systemic problems with certain manufacturers faster. 4. Integration 'Lag': Occasionally, there is a slight delay between finishing a call and the full multimedia transcript appearing in the CRM. If I need to jump immediately into a follow-up or hand the case off to a technician, I sometimes have to wait a minute or two for the photos to sync. Real-time 'as-it-happens' syncing for photos and videos would make the hand-off process truly instantaneous. **What problems is UJET solving and how is that benefiting you?** UJET streamlines my technical support by enabling real-time troubleshooting with cobrowse and screen-sharing, reduces data silos with CRM integration, and improves workflow efficiency. It turns customer interactions into a visual process, cutting guesswork and expediting resolutions. ### 4. I enjoy using UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo C. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** Improving agent productivity and lowering down on client time to resolution is one of UJET main advantages, and it greatly improves operational workflow efficiency. Furthermore, its fluid multichannel assistance guarantees a connected and easy customer experience by combining chat, voice, and mobile app interactions into a single platform. **What do you dislike about UJET?** I like everything with UJET and I used it every day with my work **What problems is UJET solving and how is that benefiting you?** UJET tackles a number of important customer service issues, like streamlining complicated communication channels and cutting down on downtime. UJET removes the need for various tools by providing a dependable, user-friendly platform that smoothly blends phone, chat, and mobile app assistance, enabling agents to handle interactions more effectively. Faster service and happier customers are the results of this integration, which increases agent productivity and drastically reduces customer response times. Furthermore, the platform's robust system integrations and real-time reporting facilitate improved performance monitoring and process customization, assisting our team in making data-driven decisions that raise customer satisfaction levels overall. ### 5. UJET: Best tool in work **Rating:** 5.0/5.0 stars **Reviewed by:** jethro d. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about UJET?** The best thing I like about UJET is its compatibility to synchronize with other tools. It helps me to coordinate my ideas towards my work together managing my task chronologically. I like it also as its so easy to use and it has an interface that is easy to navigate that makes our work efficient. **What do you dislike about UJET?** One thing I dislike about UJET is sometimes its having delay whenever there are a lot of tabs I need to open. It has a pop-app tool that I need to open but sometimes it just keeps loading that results into a pause of task. The engineering team should fix this issue and I can assure that this tool will reach its potential. **What problems is UJET solving and how is that benefiting you?** UJET has seriously helped me get way more organized at work. It puts everything I need in one place, so I’m not all over the place and can focus better. What’s really cool is the real-time analytics it has — it’s not just basic reports. It actually looks at my stats and gives me clear tips on how to improve stuff, like cutting down on wasted time or using better phrases when I talk to customers. At the same time, it shows me what I’m doing well, like solving problems on the first try, so I can keep getting better at those things. Basically, it turns my work into this ongoing cycle where I’m always learning and improving, which helps me get better and faster every day. ### 6. UJET: Modern, Reliable and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Fatima V. | Training Lead, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about UJET?** What I like best about UJET is its ease of use and intuitive interface, which make agent onboarding and daily operations effortless. Its ease of integration with CRM and workflow systems ensures seamless connectivity across platforms, while the ease of implementation allows teams to get up and running quickly. UJET’s robust customer support and consistent frequency of use across multiple communication channels highlight its reliability. Combined with its comprehensive set of features including real-time analytics, intelligent routing, and in-app communication, it stands out as a powerful, modern solution for customer engagement. **What do you dislike about UJET?** Its platform is consistently reliable and thoughtfully designed. If anything, we simply look forward to seeing even more innovation and feature enhancements as UJET continues to evolve, building on an already excellent foundation for customer experience management. **What problems is UJET solving and how is that benefiting you?** UJET simplifies customer interactions by unifying voice, chat, and digital channels into one seamless platform. It enhances efficiency through intelligent routing, real-time insights, and AI-powered support reducing handling time while improving customer satisfaction and agent productivity. ### 7. The pros and cons of UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Dhave S. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** This tool is a perfect combination of simplicity and intelligence. The user-friendly interface made it instantly easy to navigate, with zero learning curve. It’s clean, uncluttered, and efficient. More importantly, the sheer depth of knowledge available is outstanding—it’s packed with valuable insights without ever feeling complicated. A truly brilliant balance of easy operation and powerful capability. Highly recommended! **What do you dislike about UJET?** While the interface is intuitive and brilliantly simple (a huge win for user-friendliness!), and the knowledge/data it offers is incredibly rich, the experience is significantly hampered by noticeable delays and unresponsiveness. I frequently experience a lag after every click, which slows down workflow and becomes frustrating over time. If the speed and responsiveness could be optimized, this tool would easily be a 5-star product. The potential is definitely there! **What problems is UJET solving and how is that benefiting you?** This tool assists me in managing how I handle calls. When I need to transfer a call to another line of business, its features make the process straightforward and efficient. ### 8. Ujet Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marce Jowel M. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UJET?** In my experience, the most valuable aspect of Ujet is its intuitive and user-friendly interface. This tool greatly assists us as customer support agents by making it much easier to reach out to customers. The straightforward design is crucial to our daily operations. Ujet provides a range of features, such as seamless customer contact and the ability to monitor performance scores. In addition to its usability, Ujet stands out for how easily it can be implemented and integrated with our existing systems. For IT and administrative teams, the platform simplifies the setup process, enabling rapid deployment throughout the organization. Its smooth integration with other business tools, like CRM systems and ticketing platforms, helps create a unified workflow. This centralized approach makes user management easier and ensures a smooth, efficient transition, so teams can quickly take advantage of all the tool’s capabilities without facing significant technical challenges. **What do you dislike about UJET?** One downside of using the Ujet is its tendency to automatically disconnect from the internet, which in turn changes its status. This can be inconvenient when you need a stable connection. **What problems is UJET solving and how is that benefiting you?** Whenever we experience connection issues, we usually reach out to Ujet support to help us identify possible solutions for the problem. ### 9. Boosts Productivity and Simplifies My Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Maui D. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about UJET?** What I like best about UJET is how seamlessly it integrates into my daily tasks, making communication with customers smoother and faster. The interface is intuitive, so I didn’t have to spend much time learning how to use it. It has significantly reduced the time spent on troubleshooting and resolving issues, which lets me focus more on providing excellent service. Overall, UJET has become an essential part of my workday, helping me stay organized and efficient without any unnecessary complications **What do you dislike about UJET?** While I appreciate many aspects of UJET, one thing I dislike is that occasionally the system experiences minor lags during peak hours. These issues don’t happen often, but when they do, they can be a bit frustrating. Overall, though, the benefits of using UJET far outweigh these drawbacks. **What problems is UJET solving and how is that benefiting you?** User-friendly platform for customer interactions. It eliminates the need to switch between multiple tools, which reduces errors and saves time ### 10. It makes customer support simple and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Joshua C. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about UJET?** The best thing about UJET is its seamless integration of multiple communication channels like voice, chat, and video in one easy-to-use platform, combined with real-time insights and AI-driven automation that significantly enhance agent productivity and customer experience. Its CRM-first, mobile-friendly design and outstanding usability make it simple for agents to manage customer support efficiently, even under pressure. **What do you dislike about UJET?** UJET can be costly, especially as organizations scale beyond a small number of agents, with higher tiers and additional features adding to the price. Some also report occasional performance issues such as slow load times, unexpected shutdowns, and UI glitches, which can disrupt workflow. **What problems is UJET solving and how is that benefiting you?** UJET solves several key problems in customer support and contact center operations by providing a unified, AI-powered platform that blends multiple communication channels (voice, chat, video, SMS) into seamless customer journeys. It reduces friction by enabling customers to share photos, videos, and screenshots in real time, giving agents direct insight into issues, which speeds up resolution and improves first call resolution rates. ### 11. Ujet Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joah D. | Customer Support, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about UJET?** I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient." **What do you dislike about UJET?** "Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential." **What problems is UJET solving and how is that benefiting you?** UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall." ### 12. The platform is reliable and easy to use, and the support team is helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Vima Rose L. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** What I like best about UJET is its intuitive interface and seamless integration with other tools, which makes managing customer interactions smooth and efficient. The real-time support features also help me resolve issues quickly. **What do you dislike about UJET?** What I dislike about UJET is that sometimes the system can be a bit slow during peak hours, which affects response times. Additionally, a few features could be more customizable to better fit specific workflows. **What problems is UJET solving and how is that benefiting you?** UJET is solving communication and customer support challenges by providing a streamlined, easy-to-use platform that integrates multiple channels in one place. ### 13. Best soft phone for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Kyle B. | Training Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about UJET?** In today's fast-paced environment, having reliable and highly functional communication tools is non-negotiable. The UJET excels in meeting this demand, offering a remarkably smooth and efficient experience that sets a new standard for business telephony. **What do you dislike about UJET?** Performance is a key strength of UJET. The application is smooth and fast, loading quickly and transitioning between functions without lag or delay—a significant productivity boost for agents handling high volumes of contacts. **What problems is UJET solving and how is that benefiting you?** Assisting a customer. ### 14. Sleek, Mobile-Friendly Support Platform with Powerful AI and Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Shelsa Nayeli T. | Customer Service Representative Tier 1, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** What I appreciate most about UJET is its sleek, mobile-friendly interface, which really streamlines the customer support experience and makes it both quick and convenient. The platform brings together voice, chat, and in-app assistance in a single location, and includes helpful features like photo and video sharing to speed up resolving issues. Additionally, UJET leverages AI and automation to route calls efficiently, manage straightforward inquiries, and help minimize wait times. **What do you dislike about UJET?** None, UJET works perfectly fine every single day **What problems is UJET solving and how is that benefiting you?** UJET addresses typical contact center challenges such as lengthy wait times, lack of integration between systems, and inadequate support for mobile users. ### 15. Easy to use and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rachelle M. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about UJET?** What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction. **What do you dislike about UJET?** Nothing, I am very satisfied using UJET when it comes assisting customer. **What problems is UJET solving and how is that benefiting you?** UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience. ### 16. Efficient and Easy to Navigate—A Pleasure to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Angelie Kyla D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** Efficiency to use and easy to navigate, i also like how it was designed. **What do you dislike about UJET?** None, all the feautures of ujet is efficient. However sometimes there is an issue occured like it is automatically set as unavailable. **What problems is UJET solving and how is that benefiting you?** It resolved how the call flows since it is easy to use. ### 17. Unified Communication Channels Make Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Grace L. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about UJET?** Ujet’s ability to communicate channels like voice and chat into one platform, making customer support smoother and more efficient. **What do you dislike about UJET?** There have been some glitches or slowdowns, especially during peak hours or when handling a high volume of calls. **What problems is UJET solving and how is that benefiting you?** I was able to use it during call and chats. ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?filters%5Bsentiment_snippet%5D=1053590&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A41%3A39+-0500&secure%5Bsession_id%5D=5dcf6569-c954-45b5-b108-02aab93cddc2&secure%5Btoken%5D=3ee4a841b23e825b6e03baa2079d08f6b0b91fceac0c722fddc21cd35d850c57&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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