Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"It is an excellent call center system, the support is fast and efficient"
5/5
What do you like best about uContact?

I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. Review collected by and hosted on G2.com.

What do you dislike about uContact?

At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :)

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"A great omnichannel contact center platform."
4.5/5
What do you like best about uContact?

It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't currently have a feature that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi! Thank you very much for sharing your experience with uContact with us :) We're really glad you find it useful and efficient!

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Great System, Friendly User"
5/5
What do you like best about uContact?

The fact that is a very stable system, we have almost 100% up time and that is friendly for users to use, also the dashboard in real time are very usefull. Review collected by and hosted on G2.com.

What do you dislike about uContact?

That we have use a diferrent link for every country Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi, thank you so much for sharing your opinion about uContact :) It's nice to hear we've helped you increase your company's contactability and that you've found it useful. We'll take your comments into account to continue perfecting the solution!

AH
Angie H.
Small-Business (50 or fewer emp.)
"Meet the expectations, also advise on new trends in services and applications"
5/5
What do you like best about uContact?

the entire tool meets the requirements for the operation of the contact center Review collected by and hosted on G2.com.

What do you dislike about uContact?

I have no comments, it is always resolved on time or we are given suggestions for improvement. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi, Angie! Thanks for your comments about uContact! :)

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Ucontact Surveys"
4.5/5
What do you like best about uContact?

What I like is that you can quickly find the client's number to call, as it automatically turns green once they are contacted. Also, that you can see the last date of payments made. Review collected by and hosted on G2.com.

What do you dislike about uContact?

It freezes a lot when loading the accounts to call in predictive mode. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Thank you for sharing your experience with uContact. We're really glad you've found it useful and we'll take into consideration your comments to keep on perfecting the solution! :)

Verified User in Judiciary
UJ
Verified User in Judiciary
Mid-Market (51-1000 emp.)
"Excellent."
5/5
What do you like best about uContact?

It features a variety of tools and utilities, as well as a comfortable interface. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I haven't found anything that I dislike yet... Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi :) Thank you very much for your comments about uContact! It's nice to hear you've found our solution useful and profitable.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"It was a discovery"
4/5
What do you like best about uContact?

One of the advantages is the information I get from the advisors. I can perform better tracking of their tasks (number of calls, schedules, etc.) and schedule reports automatically. I can have all the information I need in a single application. Review collected by and hosted on G2.com.

What do you dislike about uContact?

in my work unit I do not use access to Twitter or Facebook Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi! Thank you so much for your positive comments about uContact! We're really glad you found it useful to keep up with your Contact Center's activity :)

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"It`s really good service"
4/5
What do you like best about uContact?

I like that the service is very simple to use Review collected by and hosted on G2.com.

What do you dislike about uContact?

Usually there are always server complications and the system slows down Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi, thank you very much for sharing your comments about uContact! We're really glad you find it easy to use and have improved your call activity thanks to it :)

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Call Center Manager"
4.5/5
What do you like best about uContact?

Omnichannel, gamification, ease of use in Campaigns Review collected by and hosted on G2.com.

What do you dislike about uContact?

I really don't have anything that I dislike about the tool. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Thank you so much for sharing your experience with our platform! We're honored to have helped you increase your contactability and achieve real customer satisfaction :)

Verified User in Retail
ER
Verified User in Retail
Mid-Market (51-1000 emp.)
"Complete and easy to use"
5/5
What do you like best about uContact?

Centralize communication from different channels on one platform Review collected by and hosted on G2.com.

What do you dislike about uContact?

There is nothing in particular that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Edit edit

Hi, thank you very much for your comments about uContact! We're glad you found our omnichannel solution useful:)