--- title: uContact Reviews meta\_title: 'uContact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how uContact works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### uContact Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** of uContact, finding the team highly responsive and helpful. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428534&qs=pros-and-cons#reviews) Users value the **high customizability** of uContact, appreciating the effective support from the team as well. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428533&qs=pros-and-cons#reviews) Users find the **complexity of configuration options** in uContact challenging, often complicating their navigation experience. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428535&qs=pros-and-cons#reviews) ### Top Pros or Advantages of uContact ##### 1. Customer Support Users value the **excellent customer support** of uContact, finding the team highly responsive and helpful. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428534&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you like about uContact? It’s highly configurable, and the support team has been great to work with. ##### 2. Customizability Users value the **high customizability** of uContact, appreciating the effective support from the team as well. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428533&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you like about uContact? It’s highly configurable, and the support team has been great to work with. ### Top Cons or Disadvantages of uContact ##### 1. Complexity Users find the **complexity of configuration options** in uContact challenging, often complicating their navigation experience. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you dislike about uContact? At times, the broad range of configuration options can be challenging to navigate. ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ucontact/competitors/alternatives) ![Verified User in International Trade and Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in International Trade and Development") AI Verified User in International Trade and Development Small-Business (50 or fewer emp.) 12/2/2020 "U contac" 5/5 What do you like best about uContact? a new and very easy to use program does not require training Review collected by and hosted on G2.com. What do you dislike about uContact? it fails from time to time anda has rebooted a couples of times Review collected by and hosted on G2.com. Recommendations to others considering uContact: yes Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? know who is calling us and know when was their last call Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4491731/official_response/edit) Hi! Thank you very much for your comments about uContact, we'll definitely take them into account to continue improving :) Validated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Mid-Market (51-1000 emp.) 11/20/2020 "I would recommend the uContac platform" 5/5 What do you like best about uContact? versatility in its different forms of communication Review collected by and hosted on G2.com. What do you dislike about uContact? In management reports, it is not possible to choose the campaign or the advisor to lower the steps taken. Review collected by and hosted on G2.com. Recommendations to others considering uContact: Versatility and omnichannel Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? I solve contactability problems in agents. The benefit is lowering the churn rate. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4482965/official_response/edit) Hi! Thank you very much for sharing your experience with uContact! We're delighted to know you're satisfied with the solution and find it beneficial for your company :) Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/19/2020 "More agility, more maximum channels." 4/5 What do you like best about uContact? THE SENDING OF SMS, THE MANAGEMENT OF THE CAMPAIGN, THE CONTROL OF THE AGENTS Review collected by and hosted on G2.com. What do you dislike about uContact? That not all cell phones read SMS messages Review collected by and hosted on G2.com. Recommendations to others considering uContact: IT'S PRACTICAL AND FAST Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? that we can launch predictive (calls) and ensure that we don't have call drop-offs. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4482929/official_response/edit) HI! Thank you so much for your comments about uContact! It's great to know you found it practical and were able to monitor your Contact Center's activity :) Validated ReviewerSource: OrganicAI Translated ![Juan Carlos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Carlos M.") JM Juan Carlos M. Gerente de Servicio al Cliente Online Entertainment Enterprise (\> 1000 emp.) 4/23/2018 "Amazingly complete product, great Price, and the best service. " 5/5 What do you like best about uContact? After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it’s extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. Review collected by and hosted on G2.com. What do you dislike about uContact? N/A Review collected by and hosted on G2.com. Recommendations to others considering uContact: Make sure you know exactly what you need and dont switch too much, this is mainly because it can be greatly tailored from the beggining, although the service is really quick you will save time. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Customer service, tech support, and billing issues. It’s very easy to contact us and handle several interactions at the same time. Review collected by and hosted on G2.com. Show More 6/14/2018 Validated ReviewerSource: Organic JM Jimena M. Mid-Market (51-1000 emp.) 4/26/2018 "Great tool for collections agencies" 5/5 What do you like best about uContact? Thanks to uContact we were able to increase dramatically our collection rate. It is super easy to use and offers all the possible dialers so you can choose the one that suits your campaigns best. uContact is prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly. It allows us to pull recorded calls for audit and quality control. Their measurements features for quality control are great and easy to use. Review collected by and hosted on G2.com. What do you dislike about uContact? We have no complaint of the solution, the company always provided us with the solution to the issues raised Review collected by and hosted on G2.com. Recommendations to others considering uContact: uContact is a very user friendly platform. The team is constantly improving it and evolving on their customer needs with regular releases. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? We increase the dialing performance using the different type of dialers of uContact. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/15/2018 " Efficiency" 5/5 What do you like best about uContact? Super efficient for supervising and managing your call center. They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance. Review collected by and hosted on G2.com. What do you dislike about uContact? N/A Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? We have a concrete and positive vision in the reports offered by the tool. And so we managed to shorten our service time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PP Pablo P. Mid-Market (51-1000 emp.) 4/19/2018 "uContact is a real all-in-one contact center software" 5/5 What do you like best about uContact? Prepared to manage a massive amounts of call volume, with good quality and quick response. Different strategies helps you keep the abandon rate low and the calls flow running properly Review collected by and hosted on G2.com. What do you dislike about uContact? I do not see things that displease me Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Our internal and external communication Review collected by and hosted on G2.com. 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