--- title: uContact Reviews meta\_title: 'uContact Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how uContact works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 27 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### uContact Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** of uContact, finding the team highly responsive and helpful. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428534&qs=pros-and-cons#reviews) Users value the **high customizability** of uContact, appreciating the effective support from the team as well. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428533&qs=pros-and-cons#reviews) Users find the **complexity of configuration options** in uContact challenging, often complicating their navigation experience. [(1 mentions)](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428535&qs=pros-and-cons#reviews) ### Top Pros or Advantages of uContact ##### 1. Customer Support Users value the **excellent customer support** of uContact, finding the team highly responsive and helpful. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428534&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you like about uContact? It’s highly configurable, and the support team has been great to work with. ##### 2. Customizability Users value the **high customizability** of uContact, appreciating the effective support from the team as well. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428533&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you like about uContact? It’s highly configurable, and the support team has been great to work with. ### Top Cons or Disadvantages of uContact ##### 1. Complexity Users find the **complexity of configuration options** in uContact challenging, often complicating their navigation experience. [ See 1 mentions ](https://www.g2.com/products/ucontact/reviews?filters%5Bsentiment_snippet%5D=2428535&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "Highly Configurable Platform with a Great Support Team" What do you dislike about uContact? At times, the broad range of configuration options can be challenging to navigate. ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ucontact/competitors/alternatives) ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") AA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 11/23/2020 "It is an excellent call center system, the support is fast and efficient" 5/5 What do you like best about uContact? I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. Review collected by and hosted on G2.com. What do you dislike about uContact? At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? At the beginning of the pandemic we had to migrate the entire system to the cloud, in a week I had all the commercial staff working, all the initial errors were quickly solved. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4489769/official_response/edit) Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :) Current UserValidated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/3/2020 "A great omnichannel contact center platform." 4.5/5 What do you like best about uContact? It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service. Review collected by and hosted on G2.com. What do you dislike about uContact? I don't currently have a feature that I dislike. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? In the incoming customer service, I solve the tracing of incoming contacts by different platforms (Telephone, mail chat). In outgoing management services, they have good automatic dialer solutions that improve efficiency. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4505692/official_response/edit) Hi! Thank you very much for sharing your experience with uContact with us :) We're really glad you find it useful and efficient! Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 12/3/2020 "Great System, Friendly User" 5/5 What do you like best about uContact? The fact that is a very stable system, we have almost 100% up time and that is friendly for users to use, also the dashboard in real time are very usefull. Review collected by and hosted on G2.com. What do you dislike about uContact? That we have use a diferrent link for every country Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Support are always helping us with doubts, also one of the major benefits is that we have increased our contactability. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4506119/official_response/edit) Hi, thank you so much for sharing your opinion about uContact :) It's nice to hear we've helped you increase your company's contactability and that you've found it useful. We'll take your comments into account to continue perfecting the solution! Current UserValidated ReviewerSource: Organic AH Angie H. Small-Business (50 or fewer emp.) 11/26/2020 "Meet the expectations, also advise on new trends in services and applications" 5/5 What do you like best about uContact? the entire tool meets the requirements for the operation of the contact center Review collected by and hosted on G2.com. What do you dislike about uContact? I have no comments, it is always resolved on time or we are given suggestions for improvement. Review collected by and hosted on G2.com. Recommendations to others considering uContact: 100% Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Real-time KPI Custom dashboard TMK management Social media integration Ecommerce chat Additionally, it is a stable platform, and the support response time is prompt. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4496939/official_response/edit) Hi, Angie! Thanks for your comments about uContact! :) Validated ReviewerSource: OrganicAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/20/2020 "Ucontact Surveys" 4.5/5 What do you like best about uContact? What I like is that you can quickly find the client's number to call, as it automatically turns green once they are contacted. Also, that you can see the last date of payments made. Review collected by and hosted on G2.com. What do you dislike about uContact? It freezes a lot when loading the accounts to call in predictive mode. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? The problem I solve is the contactability of clients. The benefits it has are that by being able to load more data (such as emails, phone numbers, addresses), there is a greater possibility of locating the clients. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4485069/official_response/edit) Thank you for sharing your experience with uContact. We're really glad you've found it useful and we'll take into consideration your comments to keep on perfecting the solution! :) Validated ReviewerSource: OrganicAI Translated ![Verified User in Judiciary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Judiciary") UJ Verified User in Judiciary Mid-Market (51-1000 emp.) 11/20/2020 "Excellent." 5/5 What do you like best about uContact? It features a variety of tools and utilities, as well as a comfortable interface. Review collected by and hosted on G2.com. What do you dislike about uContact? I haven't found anything that I dislike yet... Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Communication with clients. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4485066/official_response/edit) Hi :) Thank you very much for your comments about uContact! It's nice to hear you've found our solution useful and profitable. Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/19/2020 "It was a discovery" 4/5 What do you like best about uContact? One of the advantages is the information I get from the advisors. I can perform better tracking of their tasks (number of calls, schedules, etc.) and schedule reports automatically. I can have all the information I need in a single application. Review collected by and hosted on G2.com. What do you dislike about uContact? in my work unit I do not use access to Twitter or Facebook Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? facilitates keeping control of the sector Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4482886/official_response/edit) Hi! Thank you so much for your positive comments about uContact! We're really glad you found it useful to keep up with your Contact Center's activity :) Validated ReviewerSource: OrganicAI Translated ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 11/24/2020 "It`s really good service" 4/5 What do you like best about uContact? I like that the service is very simple to use Review collected by and hosted on G2.com. What do you dislike about uContact? Usually there are always server complications and the system slows down Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? The benefits that calls can be anywhere. Having a good internet service shows that there are no delays, although sometimes there are certain people who do not listen even though one has the best audio. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4491667/official_response/edit) Hi, thank you very much for sharing your comments about uContact! We're really glad you find it easy to use and have improved your call activity thanks to it :) Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 11/19/2020 "Call Center Manager" 4.5/5 What do you like best about uContact? Omnichannel, gamification, ease of use in Campaigns Review collected by and hosted on G2.com. What do you dislike about uContact? I really don't have anything that I dislike about the tool. Review collected by and hosted on G2.com. Recommendations to others considering uContact: for cost and quality, try it. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? We have improved Contactación by 30% and the quality of service by having all types of communication in a single tool. Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4482742/official_response/edit) Thank you so much for sharing your experience with our platform! We're honored to have helped you increase your contactability and achieve real customer satisfaction :) Validated ReviewerSource: OrganicAI Translated ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 11/24/2020 "Complete and easy to use" 5/5 What do you like best about uContact? Centralize communication from different channels on one platform Review collected by and hosted on G2.com. What do you dislike about uContact? There is nothing in particular that I dislike. Review collected by and hosted on G2.com. Recommendations to others considering uContact: I recommend that you do a test and validate the advantages of having UContact. Review collected by and hosted on G2.com. What problems is uContact solving and how is that benefiting you? Make communication with our clients efficient, maintaining controls and metrics of the work team Review collected by and hosted on G2.com. Show More Response from Lucia Castiglioni of uContact [Editedit](https://www.g2.com/survey_responses/ucontact-review-4492515/official_response/edit) Hi, thank you very much for your comments about uContact! 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