Thank you for your positive feedback on our online access and contribution process. We understand the importance of timely customer service and are continuously working to improve in this area. If you have any further feedback or questions about our services, please don't hesitate to contact us.

Thank you for your positive feedback! We're glad to hear that you appreciate the ease of setup and management, as well as the integration with payroll. Our staff is committed to providing helpful guidance and support.

Thank you for your feedback. We’re sorry to hear you’ve had trouble reaching our team. Providing timely support is a top priority, and we’re continually improving our service. In addition to phone and email support, we’ve expanded our Help Center and introduced chat for quicker assistance.

If there’s anything we can assist with, please reach out—we’d love to help. We appreciate your partnership and your insights as we continue enhancing our client experience.

Thank you for sharing your feedback. We’re glad to hear you found the platform easy to use—usability is something we take seriously.

Regarding investment choices, we want to clarify that Ubiquity offers an open investment architecture with access to over 30,000 mutual funds and ETFs. However, the specific investment options available in your plan are selected by your plan’s fiduciary (typically the employer or their designated trustee) and must align with what the plan’s custodian permits.

If you're finding the available options limited, we recommend reaching out to your plan sponsor to explore whether broader choices, like a custom fund lineup or an individual brokerage account, could be enabled within your plan. We appreciate your input—it helps us continue supporting better retirement outcomes.

We're glad to hear that you find our website clear and easy to use, and that you've had positive experiences with our customer service team. Thank you for choosing Ubiquity for your 401k!

Thank you for your positive review! We strive to provide a service that allows for maximum flexibility at a great price.

Thank you for sharing your positive experience with Ubiquity! We're thrilled to hear that you find our platform user-friendly and easy to navigate. We're here to make saving for retirement a seamless and beneficial process for you. If you ever have any questions or need assistance, please don't hesitate to reach out.

Thank you for your feedback! We’re thrilled to hear that Diana and Jason have been helpful to you. We also appreciate your patience as we've worked to improve our phone service. We value your suggestion for a mobile app and will continue exploring ways to improve accessibility and convenience for our users.

Thank you for your feedback! We're glad to hear that you found our platform easy to use for your investment choices. We appreciate your input about the RMD process, as it helps us improve and provide clearer guidance moving forward. If you need further assistance, feel free to reach out.

Thank you for your feedback! We're glad to hear that you found our team helpful in setting up your 401k plan. We apologize for any inconvenience caused by slow response times and are working to improve in this area. We appreciate your business and look forward to continuing to support your retirement planning needs.