--- title: Ubiquity Retirement Reviews meta\_title: 'Ubiquity Retirement Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 60 reviews by the users' company size, role or industry to find out how Ubiquity Retirement works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 60 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # Ubiquity Retirement Reviews & Product Details Visit Website Ubiquity is a retirement plan solution specifically designed for small business owners, aiming to provide them with qualified retirement plans that cater to their unique needs. Established in 1999, Ubiquity has focused on empowering businesses to secure their financial futures through effective retirement solutions. The company combines advanced technology with exceptional customer support to address the cost and compliance challenges that often hinder small businesses across the nation. Targeting small business owners, Ubiquity offers a range of customizable retirement plans that are both simple to implement and affordable. These plans are designed to meet the diverse needs of various businesses, ensuring that owners can provide their employees with valuable retirement benefits while also managing their own financial goals. Ubiquity's commitment to transforming the retirement landscape for small businesses has resulted in the successful implementation of plans for over 16,000 businesses, positively impacting hundreds of thousands of lives. Key features of Ubiquity's retirement plans include a user-friendly online platform that simplifies the enrollment process, making it easy for both employers and employees to navigate. The plans are customizable, allowing business owners to tailor their offerings to align with their specific objectives and workforce needs. Additionally, Ubiquity provides ongoing support and resources to ensure compliance with ever-changing regulations, helping businesses avoid potential pitfalls that could arise from mismanagement of retirement plans. The benefits of choosing Ubiquity extend beyond just compliance and cost-effectiveness. By offering a robust retirement plan, small businesses can enhance employee satisfaction and retention, as workers increasingly seek employers who provide comprehensive benefits. Ubiquity's focus on affordability ensures that even the smallest of businesses can access high-quality retirement solutions without straining their budgets. This combination of features and benefits positions Ubiquity as a reliable partner for small business owners looking to secure their financial futures and those of their employees. * * * Product Website Ubiquity Retirement Seller [Ubiquity Retirement + Savings](https://www.g2.com/sellers/ubiquity-retirement-savings) Discussions [Ubiquity Retirement Community](https://www.g2.com/products/ubiquity-retirement/discuss) Languages Supported English Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Ubiquity Retirement. ### Single(k) Starting at $19.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/ubiquity-retirement/pricing) ## Ubiquity Retirement Integrations (25) What do users say about integrations? 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MS Matt S. Small-Business (50 or fewer emp.) 2/27/2024 "Horrible - No Customer Support" 0/5 What do you like best about Ubiquity Retirement? Their rates per employee are reasonable. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Their support is non-existent. Their product has not changed once in the 9 years we worked with them. Not a single improvement. When we transitioned to guideline their team seemed intentionally difficult to work with in providing all of the necessary transition docs. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? 401k plan Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KK Kris K. Doer of Many Things Small-Business (50 or fewer emp.) 11/3/2022 "Will not answer emails." 0/5 What do you like best about Ubiquity Retirement? Onboarding was arduous, but they were extremely helpful. Other providers were reluctant to take us as we transitioned to a small-business plan from an individual plan. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? They don't directly integrate with our payroll provider, Gusto, so we use an add-on service for them to initiate ACH transfers for our 401k funding. Twice they have made mistakes on the amounts to transfer and taken a few thousand extra dollars out of our account. The first time, it took almost two months and many emails to fix (and they hit me with a large fee to fix it which I had to fight). The second time was in August and is still not resolved despite over 20 emails where they first confirm the error, then claim there is no error (despite me providing evidence), and now do not answer my queries. If you use Ubiquity, do not grant the auto-debit permissions, and do not expect them to correct their errors promptly. Update: After three months, 25 emails in a chain, a month of requesting to speak to a supervisor, and finally threat of filing a legal claim, I was forwarded to someone who agreed that there had been an error, though I was not given a timeline for a fix...so I guess I'll just keep waiting as we come up on four months since the original issue. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? Currently they cause me more work than less. As a result, they are a stopgap until I can move us to another plan since they don't seem to be interested in resolving our problems or telling us where the extra withdrawal went. Review collected by and hosted on G2.com. Show More 11/22/2022 Current UserValidated ReviewerSource: Organic SM Steve M. Small-Business (50 or fewer emp.) 4/21/2023 "Can't get my money from Ubiquity!" 0/5 What do you like best about Ubiquity Retirement? Easy online access. NOT MUCH TO LIKE ABOUT UBIQUITY! Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Trying to get answers from Customer Service. I requested a rollover distribution in mid-February and have followed up three times since then. They tell me they have to get the Admin from R-Cubed to approve release of MY MONEY but no progress as of 4/21. Very poor customer service!!! They have not been proactive at all as I have initiated all contact. WOULD NOT RECOMMEND UBIQUITY TO ANYONE!!! Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? They do not seem to be doing anything and have been of no benefit! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jonah F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonah F.") JF Jonah F. Insurance Broker Small-Business (50 or fewer emp.) 9/12/2022 "Flat-fee, jargon-free approach to small busines retirement plans." 4.5/5 What do you like best about Ubiquity Retirement? No fine print hidden fees. No-nonsense retirement planning service for small businesses and their employees. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? The negative reviews for the company on TrustPilot appear to be by people with little understanding of investments or what they're paying Ubiquity for. As for the negative reviews mentioning over-automation and a lack of customer service - those concerns appear well-founded. For people who read this, your 401K plan administrator is not an investment professional, and you should not chalk up the performance of your 401K investments to the people who helped set up a tax-advantaged retirement plan for your company. It's not their job. From their site, front page: "We are not an RIA – we work in partnership with financial professionals to deliver small business owners the most customized investment guidance." RIA translation for those that don't work in finance: A registered investment advisor (RIA) is a firm that advises clients on securities investments and may manage their investment portfolios. RIAs are registered with the U.S. Securities and Exchange Commission (SEC) or state securities administrators. RIAs have fiduciary obligations to their clients, meaning they have a fundamental duty to always and only provide investment advice that is in their client's best interests. Expect your 401K administrator to manage your investments ... you're gonna have a bad time. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? None currently; they'll be top of mind when I run across a small business owner looking to treat their employees with additional benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/20/2022 "Simple & user-friendly 401(k) administration" 4.5/5 What do you like best about Ubiquity Retirement? Ubiquity makes the process of managing a 401(k) plan for a small organization (30-50 employees) extremely simple. Reporting contributions is easy and error-proof, their annual audit process is clear and quick, changing contribution rates or amounts for an employee is uncomplicated, and their customer service agents are very knowledgable. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? The only thing I dislike is that you can't do everything online. Chatbot is never available and the portal help articles only help so much, so the only way to get questions answered is to call or email customer service. Also, as the plan administrator, you can't make direct changes to an employee's email address (once they're terminated and need a non-company email added), it has to be done via email request. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? They allow us to offer an easy-to-use 401(k) plan to our employees, which enables us to offer more competitive hiring packages for our industry and acquire the most sought-after talent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/14/2023 "Useful for tracking my 401k goals!" 5/5 What do you like best about Ubiquity Retirement? I like that it shows how much money I've been saving and putting away in my 401k from each paycheck. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? I don't like the UI very much; it's kind of ugly to look at. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? It's solving by automatically depositing money from my paycheck into my retirement. I can change the percentage contribution anytime I want. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Thane W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thane W.") TW Thane W. Assistant Vice President - Retirement Plan Services & Mutual Funds Mid-Market (51-1000 emp.) 9/16/2022 "Easy turnkey option for small plans and startups." 4/5 What do you like best about Ubiquity Retirement? I like that I can always reach my point of contact. It's a quick easy process to bring on a new client and have them complete the online paperwork. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Two things come to mind: 1. This process is all online. Some folks love it and some want more hand-holding. 2. As the rep, you are on your own to meet personally with clients and help them through the process. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? Ubiquity makes it easy to establish a plan quickly if you are under a deadline. Clients need to be savy with completing online paperwork. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Michelle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle P.") MP Michelle P. President Small-Business (50 or fewer emp.) 3/1/2022 "Horrible Service" 0/5 What do you like best about Ubiquity Retirement? None. They lack knowledge of the conversion process and do not know how to process money transfer or conversion from the previous provider to their plan. I couldn't believe people get paid doing nothing—horrible service. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Their 401k plan is not fully established. They do not know how the conversion worked. I had a previous plan provider, Fidelity, and had to move my money (transfer or conversion) to Ubiquity. They couldn't process as they did not understand what Fidelity was asking for. They don't even know what the transfer of asset form is although that form is a standard form for all plan providers. They will ask the plan administrator to do all their jobs as they have no clue how to proceed. Terrible company. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? Please see my comments above. No benefits compared to other similar providers. I plan to switch the provider after talking to other business owners that offers 401k to their employees. Review collected by and hosted on G2.com. Show More Response from Selby Mashakova of Ubiquity Retirement [Editedit](https://www.g2.com/survey_responses/ubiquity-retirement-review-5389036/official_response/edit) Hi Michelle, Thank you for your feedback. I would like to address the issue you are currently facing with our Client Sucess team. Please respond back with your last name and plan name and I will escalate to the appropriate person. Validated ReviewerSource: Organic LT Laurie T. Accountant Small-Business (50 or fewer emp.) 5/19/2022 "Great 401K Management Services" 5/5 What do you like best about Ubiquity Retirement? The friendly and timely response to any questions I have. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Everything is great! There is nothing missing in the service. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? I am able to determine the best contribution plans based on their clear reports. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy J.") AJ Amy J. Talent Manager Small-Business (50 or fewer emp.) 2/17/2021 "Good customer service!" 3.5/5 What do you like best about Ubiquity Retirement? Customer service is always amazing. I feel like I can rely on this support team for timely responses and good info. Review collected by and hosted on G2.com. What do you dislike about Ubiquity Retirement? Would like to see more functionality on the website to make it easy for employees to understand where their contributions are going. Review collected by and hosted on G2.com. What problems is Ubiquity Retirement solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Ubiquity Retirement? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Ubiquity Retirement ](https://www.g2.com/products/ubiquity-retirement/discussions/new) ![Anna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna M.") AM Anna Martin • Last activity 9 months ago I would love to know how other small businesses are using their 401ks to attract talent. 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/ubiquity-retirement-i-would-love-to-know-how-other-small-businesses-are-using-their-401ks-to-attract-talent) [ View all Discussions ](https://www.g2.com/products/ubiquity-retirement/discuss) ## Pricing Options Pricing provided by Ubiquity Retirement. ### Single(k) Starting at $19.00 Per Month ### Single(k) Plus Starting at $37.50 Per Month ### Saver(k) Starting at $97.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/ubiquity-retirement/pricing) Ubiquity Retirement Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c0b69a4cbd4386c9d156a20bbfa5843/gusto-401-k.png "Product Avatar Image") Gusto 401(k) 4.5/5(1,156) [ Compare Now ](https://www.g2.com/compare/gusto-401-k-vs-ubiquity-retirement) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2c07d3c9066dc5cfd7fbdb432ff8174f/human-interest.png "Product Avatar Image") Human Interest 4.3/5(2,438) [ Compare Now ](https://www.g2.com/compare/human-interest-vs-ubiquity-retirement) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f4597512f6d26a25effbb7bf2e35f89/betterment-at-work.png "Product Avatar Image") Betterment at Work 4.3/5(709) [ Compare Now ](https://www.g2.com/compare/betterment-at-work-vs-ubiquity-retirement) ##### ##### Ubiquity Retirement Features Onboarding Administrators Employees Dashboard Balances Investments Personal Information Compliance IRS Tax Benefits Administration Monitoring Reporting [ View More Features ](https://www.g2.com/products/ubiquity-retirement/features) ## Top-Rated Alternatives [ ![Gusto 401(k)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gusto 401(k)") Gusto 401(k) 4.5/5(1,156) ](https://www.g2.com/products/gusto-401-k/reviews) [ ![Human Interest](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Human Interest") Human Interest 4.3/5(2,438) ](https://www.g2.com/products/human-interest/reviews) [ ![Betterment at Work](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betterment at Work") Betterment at Work 4.3/5(709) ](https://www.g2.com/products/betterment-at-work/reviews) [ View All Alternatives ](https://www.g2.com/products/ubiquity-retirement/competitors/alternatives) ##### Categories on G2 [401(k)](https://www.g2.com/categories/401-k) ##### Explore More [Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants)[Best platform for sales data analytics](https://www.g2.com/discussions/what-is-the-best-platform-for-sales-data-analytics)[What features matter most in an inspection management platform for a team tracking inspection scores and findings across more than a dozen locations?](https://www.g2.com/discussions/what-features-matter-most-in-an-inspection-management-platform-for-a-team-tracking-inspection-scores-and-findings-across-more-than-a-dozen-locations) [Which cloud kitchen management solutions offer strong delivery partner integration without creating order fulfillment bottlenecks?](https://www.g2.com/discussions/which-cloud-kitchen-management-solutions-offer-strong-delivery-partner-integration-without-creating-order-fulfillment-bottlenecks)[Which ecommerce platforms sync inventory in real time when sales spike during a peak campaign?](https://www.g2.com/discussions/which-ecommerce-platforms-sync-inventory-in-real-time-when-sales-spike-during-a-peak-campaign)[Pros and Cons Details](https://www.g2.com/products/ubiquity-retirement/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)