--- title: Uber Eats for Merchants Reviews meta\_title: 'Uber Eats for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 184 reviews by the users' company size, role or industry to find out how Uber Eats for Merchants works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 184 scale: '5' date\_modified: '2026-08-09' parent\_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- ### Uber Eats for Merchants Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **efficiency of online ordering** through Uber Eats, easily tracking orders, issues, and promotions. [(1 mentions)](https://www.g2.com/products/uber-eats-for-merchants/reviews?filters%5Bsentiment_snippet%5D=1997247&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Uber Eats for Merchants ##### 1. Online Ordering Users appreciate the **efficiency of online ordering** through Uber Eats, easily tracking orders, issues, and promotions. [ See 1 mentions ](https://www.g2.com/products/uber-eats-for-merchants/reviews?filters%5Bsentiment_snippet%5D=1997247&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Operations Manager review" What do you like about Uber Eats for Merchants? It is a very good tool to follow your business on UberEats. The orders, the issues, the promotions. ## Top-Rated Alternatives [ ![DoorDash for Merchants](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f37800b4e08b45c4f8b85f7513ad3131/doordash-for-merchants.png "DoorDash for Merchants") DoorDash for Merchants 4.3/5(65) ](https://www.g2.com/products/doordash-for-merchants/reviews) [ ![GrubHub for Restaurants](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0630cf8354bd76dc70c2174dc4047ebf/grubhub-for-restaurants.jpg "GrubHub for Restaurants") GrubHub for Restaurants 4.1/5(62) ](https://www.g2.com/products/grubhub-for-restaurants/reviews) [ ![ChowNow for Restaurants](https://images.g2crowd.com/uploads/product/hd_favicon/aad7282be7a5c54c5040dd46bda7126b/chownow-for-restaurants.svg "ChowNow for Restaurants") ChowNow for Restaurants 4.6/5(73) ](https://www.g2.com/products/chownow-for-restaurants/reviews) [ View All Alternatives ](https://www.g2.com/products/uber-eats-for-merchants/competitors/alternatives) ![Anjalee A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjalee A.") AA Anjalee A. Assistant Manager Cyber Security Enterprise (\> 1000 emp.) 12/2/2019 "Easy and Convenient food ordering app" 4.5/5 What do you like best about Uber Eats for Merchants? Uber eats is the easiest way of the food ordering method; it has various food items on this app, and a lot of restaurants were registered on this application. Uber eats app support for IOS & Android both and we can use the web interface as well to order the food and it has web interface as well so we can make orders through the web site as well and we can integrate our credit cards to it and no need for cash payments anymore, Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? When one time places the order, we cannot cancel the order after placing it. this is a negative factor if we mistakenly choose something there is no option for return back. Review collected by and hosted on G2.com. Recommendations to others considering Uber Eats for Merchants: Uber Eats best for personal or corporate use; both we have corporate Uber accounts, and it is so easy to deliver foods whenever we need it. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? I use Uber Eats for order foods and deliver it to my doorstep. It is the easiest way to deliver food items, no time waste. Review collected by and hosted on G2.com. Show More 1/4/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cindy V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy V.") CV Cindy V. ADMINISTRATOR Mid-Market (51-1000 emp.) 9/8/2022 "Love Uber Eats" 5/5 What do you like best about Uber Eats for Merchants? The facility in which you can feed your family at any given time Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? nothing in uber just some of the limitations with merchants Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? nothing right now Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vanshika S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika S.") VS Vanshika S. Marketing Intern Small-Business (50 or fewer emp.) 1/11/2022 "Uber Eats- one of the most convenient delivery services" 5/5 What do you like best about Uber Eats for Merchants? The algorithm- the minute a user opens the application and browsers, the algorithm reads the first few restaurants tapped on and then later if not ordered, an email is sent which covers the restaurants as well as suggests a few more of the similar cuisine. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? In comparison to its competitors like Door Dash in Canada, Uber Eats does not provide any free deliveries. All deliveries have a fee which is slightly unattractive over free deliveries. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? The effort of finding good restaurants as the software does it for you. Moreso, the delivery that is effortless for the consumer. Review collected by and hosted on G2.com. Show More 7/12/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Samantha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha J.") SJ Samantha J. Senior Insurance Tracker Small-Business (50 or fewer emp.) 11/12/2021 "2 MESSY DELIVERIES" 0/5 What do you like best about Uber Eats for Merchants? THE 50% PROMO COUPONS BECAUSE UBER EATS WITHOUT IS VERY HIGH, WITH ALL THEIR FEES. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? Ok, last Friday, 11/5, I decided to share my 50% off coupon with my coworker, we ordered from Peking House. I mistakenly placed 2 orders, when I contacted uber eats customer service to try and cancel one of the orders, the representative told me that he could not cancel the order, I had to contact the Peking House, when I contacted the Peking House, they advised me that I had to contact Uber Eats. I was very annoyed at this point. I called Uber Eats back, got a different representative, the order was cancelled, and my money refunded. Ok, so we're waiting for the order that was placed, I got an email telling me my order was cancelled. I called the Peking house and he told me that my order was picked up, and he laughed and told me that the delivery driver cancelled my order, but he must have eaten my order because my order was picked up. I was annoyed that he would find this soo amusing and 2nd I was embarrassed and humiliated that my coworker would not have lunch. I told myself I would never order from Uber Eats again, but I'm glutton for punishment!! Ok, so since I never got to use the 50% off coupon, I decided to use it on Sunday, 11/7. I tried to use the coupon, but was advised coupon was already used, I contacted Uber Eats customer service and explained my unfortunate situation, he advised me to place my order and he would refund me my 50%, ok, I waited patiently until today 11/12, for my refund, NO REFUND!! So I contact Uber Eats customer service AGAIN!! I was advised to screen shot the coupon, so they could investigate. In the meantime they send me another coupon for 50% off. Ok after their investigation, they refund my money in UBER CASH, I DO NOT WANT UBER CASH!!! I DID NOT PAY IN UBER CASH!!! I WILL NEVER ORDER FROM UBER EATS AGAIN!!! I'VE LEARNED MY LESSON FINALLY!!! This was not my mistake and also not my fault. I should've received my money back not UBER CASH!!! Review collected by and hosted on G2.com. Recommendations to others considering Uber Eats for Merchants: DON'T USE UBER EATS!!! Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? UBER EATS SHOULD REFUND YOUR MONEY NOT UBER CASH!!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![prateek b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "prateek b.") PB prateek b. Full Stack Developer @ Capgemini Small-Business (50 or fewer emp.) 1/21/2022 "Best Food ordering app now acquired by Zomato in India" 5/5 What do you like best about Uber Eats for Merchants? Fast delivery, many food options for nearby restaurants. Now Zomato is also offering in small towns, quick deliveries. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? App size takes too much memory in the phone. Previously before zomato, there were not many food options in uber aps. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? I was Ordering food using uber eats and Zomato both when i was living in a metro city. Now uber eats merged with Zomato and it is delivering food in my hometown as well. thats great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 5/17/2022 "Uber Eats" 3.5/5 What do you like best about Uber Eats for Merchants? Promos and Discounts for my favorite restuarants. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? The promos do not always work! And when you call someone about it - it so hard to speak to someone. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? The only benefit I see is the Uber points and reward programs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![sachin s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sachin s.") SS sachin s. Principal Consultant Enterprise (\> 1000 emp.) 2/2/2022 "Uber Eats - User friendly app - Review by Sachin Sharma" 3/5 What do you like best about Uber Eats for Merchants? Had used it earlier when it was launched in India, now its been acquired by Zomato. The Interface was easy to use, it would suggest nearest Restaurants available. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? Charges were at higher-end comparatively to other similar apps. Restaurants would show unavailable most times. After accepting the orders, they would cancel it without any justification. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? At the time it was launched, users were conveniently using the UBER app for cabs, and the Interference was catchy and easy to use. However, it had loosened its charm once other apps had hit the market. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 11/23/2021 "Hidden charges...Rubbish service" 0/5 What do you like best about Uber Eats for Merchants? Nothing! Claims to provide delivery from a variety of outlets, but not true Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? They add a 10% service fee to the order, which goes to ubereats not the restaurant! This is separate from the delivery fee!! Contacting them is virtually impossible. When I called an 0808 number I was asked to use an app, but on the app it is impossible to ask specific questions, only standardised. Better to order direct from the restaurant 🍴!! At the time of this review, their feedback score is 1.1/5.... Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? They add a 10% service fee to the order, which goes to ubereats not the restaurant! This is separate from the delivery fee!! Contacting them is virtually impossible. When I called an 0808 number I was asked to use an app, but on the app it is impossible to ask specific questions, only standardised. Better to order direct from the restaurant 🍴!! At the time of this review, their feedback score is 1.1/5.... Review collected by and hosted on G2.com. Show More 11/23/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/17/2022 "Uber Eats: A business that failed in India" 3/5 What do you like best about Uber Eats for Merchants? - the user interface of uber is already familiar and therefore using uber eats was pretty easy. - the refund process for uber eats was also very good in case the food was not good. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? - The restaurants which came under uber eats were not that good here in India so it had to close ultimately. - It was also not serviceable at a lot of places when I was using it. Only a few places that's it. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? - I used to live outside my hometown and therefore was using uber eats to order my lunch and dinner from outside. - I have also used it when I was once travelling and did not have any specific or known place to eat. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Polly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Polly B.") PB Polly B. Technology Integration Specialist Small-Business (50 or fewer emp.) 11/23/2021 "Uber Eats is a Great Avenue for Food Delivery" 4.5/5 What do you like best about Uber Eats for Merchants? The most helpful part of Uber Eats is the delivery of your food quickly. The cost is reasonable and the service is good. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? A few drivers forget to use a warming bag for the hot food, and it arrives luke warm. Review collected by and hosted on G2.com. Recommendations to others considering Uber Eats for Merchants: Cost of using Uber Eats compared to DoorDash and any others is lower. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? Saving time and being more productive, as the meals are delivered rather than going out to lunch and wasting time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Work at Uber? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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