--- title: Uber Eats for Merchants Reviews meta\_title: 'Uber Eats for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 184 reviews by the users' company size, role or industry to find out how Uber Eats for Merchants works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 184 scale: '5' date\_modified: '2026-08-09' parent\_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- ### Uber Eats for Merchants Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **efficiency of online ordering** through Uber Eats, easily tracking orders, issues, and promotions. [(1 mentions)](https://www.g2.com/products/uber-eats-for-merchants/reviews?filters%5Bsentiment_snippet%5D=1997247&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Uber Eats for Merchants ##### 1. Online Ordering Users appreciate the **efficiency of online ordering** through Uber Eats, easily tracking orders, issues, and promotions. [ See 1 mentions ](https://www.g2.com/products/uber-eats-for-merchants/reviews?filters%5Bsentiment_snippet%5D=1997247&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Operations Manager review" What do you like about Uber Eats for Merchants? It is a very good tool to follow your business on UberEats. The orders, the issues, the promotions. ## Top-Rated Alternatives [ ![DoorDash for Merchants](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f37800b4e08b45c4f8b85f7513ad3131/doordash-for-merchants.png "DoorDash for Merchants") DoorDash for Merchants 4.3/5(65) ](https://www.g2.com/products/doordash-for-merchants/reviews) [ ![GrubHub for Restaurants](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0630cf8354bd76dc70c2174dc4047ebf/grubhub-for-restaurants.jpg "GrubHub for Restaurants") GrubHub for Restaurants 4.1/5(62) ](https://www.g2.com/products/grubhub-for-restaurants/reviews) [ ![ChowNow for Restaurants](https://images.g2crowd.com/uploads/product/hd_favicon/aad7282be7a5c54c5040dd46bda7126b/chownow-for-restaurants.svg "ChowNow for Restaurants") ChowNow for Restaurants 4.6/5(73) ](https://www.g2.com/products/chownow-for-restaurants/reviews) [ View All Alternatives ](https://www.g2.com/products/uber-eats-for-merchants/competitors/alternatives) ![Parth C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parth C.") PC Parth C. Executive Director Small-Business (50 or fewer emp.) 11/17/2022 "Food odering app" 3/5 What do you like best about Uber Eats for Merchants? Uber eats is a decent platform to order food. It has an easy user interface that is easy to order. App has multiple food cuisine to order from. One can see the live location of the food partner also. During covid times they maintain strict a no-contact delivery mechanism which helped in not spreading of covid. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? The only downside is we are unable to contact the delivery partner. He can call us and then if we receive his no. we can call him back. Apart from that app is great. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? uber eats allows a lot of discounts on food ordering. they have tied up with all major UPI service providers which again give discounts to the total bill when payment is made from their app to uber eats. Almost all food/restaurant listed on uber eats is of 5-star quality and no matter what you order it's gonna taste well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Arif R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arif R.") AR Arif R. Programmer Enterprise (\> 1000 emp.) 1/20/2023 Business partner of the seller or seller's competitor, not included in G2 scores. ""Great online food ordering platform - Hot & Delicious"" 2/5 What do you like best about Uber Eats for Merchants? Uber eats provides service by providing food at our home. It reaches our home, office, party place etc., saving us time and effort. It is a great mediator between restaurants and us. On our finger, it gives a menu of all small to big restaurants, and we can enjoy our meals at our residence or office. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? Started high charge for delivery and packaging. Steals money and don't refund in most case. Not quality customer support, which gave us a bad experience. Everytime uber stays in the news for the ill treatment of their delivery boys. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? -Reasonable offers at regular intervals and 50- 60 % welcome offers. -Easy user interface so that we can easily order and check the status of the delivery boy. -Saving time. Review collected by and hosted on G2.com. Show More 1/27/2023 Validated ReviewerIncentivizedSource: G2 invite ![Joselyn R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joselyn R.") JR Joselyn R. Customer Care Associate Mid-Market (51-1000 emp.) 3/19/2023 "Uber Eats on Esper" 5/5 What do you like best about Uber Eats for Merchants? Easy ordering and offers a wide variety of restaurants. The app has an easy payment system and is user-friendly. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? Lack of customer support options available to user and other IT Company who also uses the platform. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? The app version that can be downloaded for us to try and test. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite IT Insha T. Software Engineer Enterprise (\> 1000 emp.) 1/19/2023 "Here the great deal for online food ordering" 3/5 What do you like best about Uber Eats for Merchants? #Most favorite user Interface among all in the market in online food ordering platforms. #Great deals and actual rates of food. #Delivery partners are also good and on time. #perfect live location. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? #I faced that it blocked my account, and it is tough to reactivate the report as I faced. #They must have made an easy process to re-activate the account. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? #It saves us so much time during office hours or class hours. #Hot, delicious food at our doorstep. #Associated restaurants are also suitable for maintaining hygiene. #Easy to use. And gives coupons regularly for the following order. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bradley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bradley B.") BB Bradley B. Technical Project Manager Small-Business (50 or fewer emp.) 2/8/2023 "My Family Dinner" 5/5 What do you like best about Uber Eats for Merchants? I love the customer service of the delivery people that come with our meals after ordered. I also love the real-time app that allows you to see where your driver is located with your meal. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? I wish there would be even more contact options to reach your driver and possible real time snap chat type features. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? I really am trying to solve more real time features between customer and driver. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah B.") SB Sarah B. Support Coach Small-Business (50 or fewer emp.) 5/25/2022 "Life Changing" 5/5 What do you like best about Uber Eats for Merchants? Uber Eats provides such a wide selection of restaurants, including some of the best and trendiest ones around. You get delicious food that usually arrives nice and hot at minimal extra expense (the delivery fees are minimal). Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? It can sometimes take a while for your food to arrive after placing your order. But I think that's to do with the restaurants and their capacity and is no fault of the App's. Review collected by and hosted on G2.com. Recommendations to others considering Uber Eats for Merchants: Go ahead and use this App! It's great. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? Uber Eats helps me get some good, nutritious food when I'm at the office and don't have tie to go somewhere for lunch or didn't have the time to prep my own lunch for that day. It's a life saver in those moments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Utkarsh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Utkarsh S.") US Utkarsh S. Assistant Manager Mid-Market (51-1000 emp.) 8/12/2022 "Experiences with Uber Eats" 3/5 What do you like best about Uber Eats for Merchants? Easy to search for restaurants and simple user interface are two good qualities about the uber eats app. Also, the delivery time is quite less compared to other food delivery apps. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? The thing I dislike about uber eats is that we cannot cancel the order once placed and also the delivery charge is also high some times. If these two issues can be resolved, it can give a tough competition to other apps Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? Uber eats has solved the problem of delivering the good quality food in a very short period of time. This has saved us all a lot of time in visiting the restaurants and eat. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah T.") ST Sarah T. Sr Account Executive Small-Business (50 or fewer emp.) 12/20/2022 "Yumm-Yumm Rainy Weather" 5/5 What do you like best about Uber Eats for Merchants? The selection of restaurants, groceries, mini markets, also the tracking of viewing of your order. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? There are very little promotions for current customers that are loyal. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? I don't have to leave my home when it's cold. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mukundan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukundan M.") MM Mukundan M. Senior SAP Basis Consultant Enterprise (\> 1000 emp.) 2/11/2022 "Eat and Enjoy while sitting in Home" 4.5/5 What do you like best about Uber Eats for Merchants? The user Interface is very friendly it is very easy to search for the Restaurants and book the food in the uber eats application. The delivery is very fast when compared to its compitators. In case of any support it is very easy to connect to Customer Service. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? Some Restaurants charge the High Delivery fees while Ordering the food. Sometimes the Ordered package will not be completely Packed. Otherwise Uber eats is a good option to Order the food and Enjoy the food in Home. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? Sometimes When we want to Go to restaurants during the Peak Traffic hours it will take a very long time to reach there even if the restaurant is near by to our home. But when we order through Uber Eats the delivery is also fast and we can enjoy the Delicious food while sitting in home. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Angie - C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie - C.") AC Angie - C. Clinical Specialist Small-Business (50 or fewer emp.) 1/13/2022 "Convenient but hit or miss" 3.5/5 What do you like best about Uber Eats for Merchants? Im a real fan of how convenient it is to order food from a large selection of places and get it delivered to your door rather than being limited to only the places that offer delivery. They make it really easy to order on the app and your information auto saves to make check out fast every time. Review collected by and hosted on G2.com. What do you dislike about Uber Eats for Merchants? My major issue is communication between the delivery driver and the customer. We are not given a number to allow us to contact the delivery driver if there are any issues or if there were any mistakes made during the check-out process. It has happened multiple times in which I make an order, and it isn't left at my door. It gets delivered to my neighbor or left in a different part of the building, and there is no way for me to contact the driver. I'm left to wait until they contact me if they don't just drop off my order anywhere and leave. I also can't leave a review until the app prompts me to, and the Uber Eats customer service is not helpful. Review collected by and hosted on G2.com. Recommendations to others considering Uber Eats for Merchants: Be very specific when typing delivery instructions and make sure the home address number is visible from the outside to avoid issues. Review collected by and hosted on G2.com. What problems is Uber Eats for Merchants solving and how is that benefiting you? As a mom, it gets tough to go out with kids to pick up food, and uber eats makes it easy to stay home and order from the tips of your fingers in seconds. It also becomes a hassle in bad weather especially living in Chicago, where the weather is so unpredictable, and it can get below zero degrees outside. Not to mention times have changed with Covid 19 and so many people being exposed to the virus. Staying home and away from crowds is vital and uber eats makes that possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Work at Uber? Claim this profile to respond to reviews, update product info, and reach in-market buyers. [ Claim this profile ](https://www.g2.com/products/uber-eats-for-merchants/claim_requests/new?utm_medium=profile-footer-claim-cta&utm_source=g2) ##### Categories on G2 [Food Delivery](https://www.g2.com/categories/food-delivery-software)[On-Demand Catering](https://www.g2.com/categories/on-demand-catering)[Grocery Delivery](https://www.g2.com/categories/grocery-delivery) ##### Explore More [Highly rated voice recognition services for call centers](https://www.g2.com/discussions/highly-rated-voice-recognition-service-for-call-centers)[Top network monitoring software recommended for tech companies](https://www.g2.com/discussions/top-network-monitoring-software-recommended-for-tech-companies)[Which rebate management platforms are worth using for capturing the maximum vendor savings for an enterprise procurement team handling hundreds of vendor rebate agreements?](https://www.g2.com/discussions/which-rebate-management-platforms-are-worth-using-for-capturing-maximum-vendor-savings-for-an-enterprise-procurement-team-handling-hundreds-of-vendor-rebate-agreements) [What are the highest rated cloud kitchen management platforms for independent restaurant brands wanting to launch ghost kitchen operations within 30 days?](https://www.g2.com/discussions/what-are-the-highest-rated-cloud-kitchen-management-platforms-for-independent-restaurant-brands-wanting-to-launch-ghost-kitchen-operations-within-30-days)[Staffing Agencies in Memphis](https://www.g2.com/categories/staffing-agencies/locations/memphis-tn-us)[Pros and Cons Details](https://www.g2.com/products/uber-eats-for-merchants/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)