# Top 10 Self-Service Agent Alternatives & Competitors
**Average Rating:** 5.0/5
**Total Number of Reviews:** 7
Self-Service Agent is not the only option for Chatbots Software. Explore other competing options and alternatives. Chatbots Software is a widely used technology, and many people are seeking time saving, simple software solutions with drip sequences, ai text generation, and analytics. Other important factors to consider when researching alternatives to Self-Service Agent include ease of use and reliability. The best overall Self-Service Agent alternative is Kore.AI. Other similar apps like Self-Service Agent are Zendesk for Customer Service, Fin, Talkdesk, and Tidio. Self-Service Agent alternatives can be found in [Chatbots Software](https://www.g2.com/categories/chatbots) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents).


## Best Paid & Free Alternatives to Self-Service Agent
  - [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews)
  - [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
  - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
  - [Drift](https://www.g2.com/products/drift/reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews)

## Top 10 Alternatives to Self-Service Agent Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Self-Service Agent stacks up to the competition, check reviews from current & previous users in industries like Computer Networking and Financial Services, and find the best product for your business.


  ### 1. [Kore.AI](https://www.g2.com/products/kore-ai/reviews)
By Kore.ai
**Average Rating:** 4.6/5
**Total Reviews:** 505
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.


Categories in common with Self-Service Agent: [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-self-service-agent)
**Compare Kore.AI with other alternatives:**
- [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai)
- [Kore.AI vs Talkdesk](https://www.g2.com/compare/kore-ai-vs-talkdesk)
- [Kore.AI vs Tidio](https://www.g2.com/compare/kore-ai-vs-tidio)
- [Kore.AI vs LiveAgent](https://www.g2.com/compare/kore-ai-vs-liveagent)
- [Kore.AI vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-kore-ai)
- [Kore.AI vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-kore-ai)
- [Kore.AI vs Drift](https://www.g2.com/compare/drift-vs-kore-ai)
- [Kore.AI vs LiveChat](https://www.g2.com/compare/kore-ai-vs-livechat)

  ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Zendesk for Customer Service](https://www.g2.com/compare/self-service-agent-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)

  ### 3. [Fin](https://www.g2.com/products/fin/reviews)
By Intercom, Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 3,901
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Fin](https://www.g2.com/compare/fin-vs-self-service-agent)
**Compare Fin with other alternatives:**
- [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai)
- [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service)
- [Fin vs Talkdesk](https://www.g2.com/compare/fin-vs-talkdesk)
- [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio)
- [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent)
- [Fin vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-fin)
- [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin)
- [Fin vs LiveChat](https://www.g2.com/compare/fin-vs-livechat)

  ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,586
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Talkdesk](https://www.g2.com/compare/self-service-agent-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-talkdesk)
- [Talkdesk vs Zendesk for Customer Service](https://www.g2.com/compare/talkdesk-vs-zendesk-for-customer-service)
- [Talkdesk vs Fin](https://www.g2.com/compare/fin-vs-talkdesk)
- [Talkdesk vs Tidio](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Talkdesk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-talkdesk)
- [Talkdesk vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-talkdesk)
- [Talkdesk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)
- [Talkdesk vs Drift](https://www.g2.com/compare/drift-vs-talkdesk)
- [Talkdesk vs LiveChat](https://www.g2.com/compare/livechat-vs-talkdesk)

  ### 5. [Tidio](https://www.g2.com/products/tidio/reviews)
By Tidio
**Average Rating:** 4.6/5
**Total Reviews:** 1,959
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Tidio](https://www.g2.com/compare/self-service-agent-vs-tidio)
**Compare Tidio with other alternatives:**
- [Tidio vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-tidio)
- [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service)
- [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio)
- [Tidio vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-tidio)
- [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio)
- [Tidio vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-tidio)
- [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)
- [Tidio vs Drift](https://www.g2.com/compare/drift-vs-tidio)
- [Tidio vs LiveChat](https://www.g2.com/compare/livechat-vs-tidio)

  ### 6. [LiveAgent](https://www.g2.com/products/liveagent/reviews)
By QualityUnit
**Average Rating:** 4.5/5
**Total Reviews:** 1,538
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs LiveAgent](https://www.g2.com/compare/liveagent-vs-self-service-agent)
**Compare LiveAgent with other alternatives:**
- [LiveAgent vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-liveagent)
- [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service)
- [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent)
- [LiveAgent vs Talkdesk](https://www.g2.com/compare/liveagent-vs-talkdesk)
- [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio)
- [LiveAgent vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-liveagent)
- [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent)
- [LiveAgent vs Drift](https://www.g2.com/compare/drift-vs-liveagent)
- [LiveAgent vs LiveChat](https://www.g2.com/compare/liveagent-vs-livechat)

  ### 7. [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
By Appy Pie LLP
**Average Rating:** 4.7/5
**Total Reviews:** 1,391
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-self-service-agent)
**Compare Appy Pie with other alternatives:**
- [Appy Pie vs Kore.AI](https://www.g2.com/compare/appy-pie-vs-kore-ai)
- [Appy Pie vs Zendesk for Customer Service](https://www.g2.com/compare/appy-pie-vs-zendesk-for-customer-service)
- [Appy Pie vs Fin](https://www.g2.com/compare/appy-pie-vs-fin)
- [Appy Pie vs Talkdesk](https://www.g2.com/compare/appy-pie-vs-talkdesk)
- [Appy Pie vs Tidio](https://www.g2.com/compare/appy-pie-vs-tidio)
- [Appy Pie vs LiveAgent](https://www.g2.com/compare/appy-pie-vs-liveagent)
- [Appy Pie vs Hiver in Gmail](https://www.g2.com/compare/appy-pie-vs-hiver-in-gmail)
- [Appy Pie vs Drift](https://www.g2.com/compare/appy-pie-vs-drift)
- [Appy Pie vs LiveChat](https://www.g2.com/compare/appy-pie-vs-livechat)

  ### 8. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews)
By Hiver
**Average Rating:** 4.6/5
**Total Reviews:** 1,283
Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-self-service-agent)
**Compare Hiver in Gmail with other alternatives:**
- [Hiver in Gmail vs Kore.AI](https://www.g2.com/compare/hiver-in-gmail-vs-kore-ai)
- [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service)
- [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail)
- [Hiver in Gmail vs Talkdesk](https://www.g2.com/compare/hiver-in-gmail-vs-talkdesk)
- [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio)
- [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent)
- [Hiver in Gmail vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-hiver-in-gmail)
- [Hiver in Gmail vs Drift](https://www.g2.com/compare/drift-vs-hiver-in-gmail)
- [Hiver in Gmail vs LiveChat](https://www.g2.com/compare/hiver-in-gmail-vs-livechat)

  ### 9. [Drift](https://www.g2.com/products/drift/reviews)
By Salesloft
**Average Rating:** 4.4/5
**Total Reviews:** 1,255
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs Drift](https://www.g2.com/compare/drift-vs-self-service-agent)
**Compare Drift with other alternatives:**
- [Drift vs Kore.AI](https://www.g2.com/compare/drift-vs-kore-ai)
- [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service)
- [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin)
- [Drift vs Talkdesk](https://www.g2.com/compare/drift-vs-talkdesk)
- [Drift vs Tidio](https://www.g2.com/compare/drift-vs-tidio)
- [Drift vs LiveAgent](https://www.g2.com/compare/drift-vs-liveagent)
- [Drift vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-drift)
- [Drift vs Hiver in Gmail](https://www.g2.com/compare/drift-vs-hiver-in-gmail)
- [Drift vs LiveChat](https://www.g2.com/compare/drift-vs-livechat)

  ### 10. [LiveChat](https://www.g2.com/products/livechat/reviews)
By Text
**Average Rating:** 4.5/5
**Total Reviews:** 810
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.


Categories in common with Self-Service Agent: [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Chatbots](https://www.g2.com/categories/chatbots)

**Compare:** [Self-Service Agent vs LiveChat](https://www.g2.com/compare/livechat-vs-self-service-agent)
**Compare LiveChat with other alternatives:**
- [LiveChat vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-livechat)
- [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service)
- [LiveChat vs Fin](https://www.g2.com/compare/fin-vs-livechat)
- [LiveChat vs Talkdesk](https://www.g2.com/compare/livechat-vs-talkdesk)
- [LiveChat vs Tidio](https://www.g2.com/compare/livechat-vs-tidio)
- [LiveChat vs LiveAgent](https://www.g2.com/compare/liveagent-vs-livechat)
- [LiveChat vs Appy Pie](https://www.g2.com/compare/appy-pie-vs-livechat)
- [LiveChat vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-livechat)
- [LiveChat vs Drift](https://www.g2.com/compare/drift-vs-livechat)


## Explore Articles
- [What corporate volunteering platforms work well for a company that wants donation matching and volunteer tracking in one place rather than two separate tools?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-work-well-for-a-company-that-wants-donation-matching-and-volunteer-tracking-in-one-place-rather-than-two-separate-tools)
- [Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)
- [What software provides the most advanced client communication features?](https://www.g2.com/discussions/what-software-provides-the-most-advanced-client-communication-features)
- [Which PR analytics platforms work best for a corporate communications team at a company that operates across multiple industries and needs to monitor sector-specific coverage?](https://www.g2.com/discussions/which-pr-analytics-platforms-work-best-for-a-corporate-communications-team-at-a-company-that-operates-across-multiple-industries-and-needs-to-monitor-sector-specific-coverage)
- [What shopping cart software do serious ecommerce brands switch to when they have outgrown a basic plugin and need a more scalable solution?](https://www.g2.com/discussions/what-shopping-cart-software-do-serious-ecommerce-brands-switch-to-when-they-have-outgrown-a-basic-plugin-and-need-a-more-scalable-solution)
- [What's the top-rated cloud backup app for IT companies](https://www.g2.com/discussions/what-s-the-top-rated-cloud-backup-app-for-it-companies)

## Spotlight Categories
- [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management)
- [Job Search Sites](https://www.g2.com/categories/job-search-sites)
- [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)