# Top 10 Real-time Guidance Agent Alternatives & Competitors Looking for alternatives or competitors to Real-time Guidance Agent? Other important factors to consider when researching alternatives to Real-time Guidance Agent include reliability and ease of use. The best overall Real-time Guidance Agent alternative is NiCE CXone. Other similar apps like Real-time Guidance Agent are Genesys Cloud CX, Talkdesk, CTM, and Convin.ai. Real-time Guidance Agent alternatives can be found in [Emotion AI Software](https://www.g2.com/categories/emotion-ai) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to Real-time Guidance Agent - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) ## Top 10 Alternatives to Real-time Guidance Agent Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Real-time Guidance Agent stacks up to the competition and find the best product for your business. ### 1. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-real-time-guidance-agent) **Compare NiCE CXone with other alternatives:** - [NiCE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NiCE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NiCE CXone vs CTM](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [NiCE CXone vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [NiCE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NiCE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NiCE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NiCE CXone vs Invoca](https://www.g2.com/compare/invoca-vs-nice-cxone) - [NiCE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-real-time-guidance-agent) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs NiCE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Invoca](https://www.g2.com/compare/genesys-cloud-cx-vs-invoca) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,509 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs Talkdesk](https://www.g2.com/compare/real-time-guidance-agent-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [Talkdesk vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Invoca](https://www.g2.com/compare/invoca-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) ### 4. [CTM](https://www.g2.com/products/ctm-ctm/reviews) By CTM **Average Rating:** 4.5/5 **Total Reviews:** 760 CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs CTM](https://www.g2.com/compare/ctm-ctm-vs-real-time-guidance-agent) **Compare CTM with other alternatives:** - [CTM vs NiCE CXone](https://www.g2.com/compare/ctm-ctm-vs-nice-cxone) - [CTM vs Genesys Cloud CX](https://www.g2.com/compare/ctm-ctm-vs-genesys-cloud-cx) - [CTM vs Talkdesk](https://www.g2.com/compare/ctm-ctm-vs-talkdesk) - [CTM vs Convin.ai](https://www.g2.com/compare/ctm-ctm-vs-convin-ai) - [CTM vs JustCall](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [CTM vs CloudTalk](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CTM vs RingEX](https://www.g2.com/compare/ctm-ctm-vs-ringex) - [CTM vs Invoca](https://www.g2.com/compare/ctm-ctm-vs-invoca) - [CTM vs Sprinklr Service](https://www.g2.com/compare/ctm-ctm-vs-sprinklr-service) ### 5. [Convin.ai](https://www.g2.com/products/convin-ai/reviews) By Convin **Average Rating:** 4.7/5 **Total Reviews:** 549 Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-real-time-guidance-agent) **Compare Convin.ai with other alternatives:** - [Convin.ai vs NiCE CXone](https://www.g2.com/compare/convin-ai-vs-nice-cxone) - [Convin.ai vs Genesys Cloud CX](https://www.g2.com/compare/convin-ai-vs-genesys-cloud-cx) - [Convin.ai vs Talkdesk](https://www.g2.com/compare/convin-ai-vs-talkdesk) - [Convin.ai vs CTM](https://www.g2.com/compare/ctm-ctm-vs-convin-ai) - [Convin.ai vs JustCall](https://www.g2.com/compare/convin-ai-vs-saas-labs-justcall) - [Convin.ai vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-convin-ai) - [Convin.ai vs RingEX](https://www.g2.com/compare/convin-ai-vs-ringex) - [Convin.ai vs Invoca](https://www.g2.com/compare/convin-ai-vs-invoca) - [Convin.ai vs Sprinklr Service](https://www.g2.com/compare/convin-ai-vs-sprinklr-service) ### 6. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-real-time-guidance-agent) **Compare JustCall with other alternatives:** - [JustCall vs NiCE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CTM](https://www.g2.com/compare/ctm-ctm-vs-saas-labs-justcall) - [JustCall vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Invoca](https://www.g2.com/compare/invoca-vs-saas-labs-justcall) - [JustCall vs Sprinklr Service](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,845 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-real-time-guidance-agent) **Compare CloudTalk with other alternatives:** - [CloudTalk vs NiCE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs CTM](https://www.g2.com/compare/ctm-ctm-vs-cloudtalk) - [CloudTalk vs Convin.ai](https://www.g2.com/compare/cloudtalk-vs-convin-ai) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Invoca](https://www.g2.com/compare/cloudtalk-vs-invoca) - [CloudTalk vs Sprinklr Service](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) ### 8. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,398 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs RingEX](https://www.g2.com/compare/real-time-guidance-agent-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs CTM](https://www.g2.com/compare/ctm-ctm-vs-ringex) - [RingEX vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Invoca](https://www.g2.com/compare/invoca-vs-ringex) - [RingEX vs Sprinklr Service](https://www.g2.com/compare/ringex-vs-sprinklr-service) ### 9. [Invoca](https://www.g2.com/products/invoca/reviews) By Invoca **Average Rating:** 4.5/5 **Total Reviews:** 967 Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs Invoca](https://www.g2.com/compare/invoca-vs-real-time-guidance-agent) **Compare Invoca with other alternatives:** - [Invoca vs NiCE CXone](https://www.g2.com/compare/invoca-vs-nice-cxone) - [Invoca vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-invoca) - [Invoca vs Talkdesk](https://www.g2.com/compare/invoca-vs-talkdesk) - [Invoca vs CTM](https://www.g2.com/compare/ctm-ctm-vs-invoca) - [Invoca vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-invoca) - [Invoca vs JustCall](https://www.g2.com/compare/invoca-vs-saas-labs-justcall) - [Invoca vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-invoca) - [Invoca vs RingEX](https://www.g2.com/compare/invoca-vs-ringex) - [Invoca vs Sprinklr Service](https://www.g2.com/compare/invoca-vs-sprinklr-service) ### 10. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 748 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with Real-time Guidance Agent: [Speech Analytics](https://www.g2.com/categories/speech-analytics) **Compare:** [Real-time Guidance Agent vs Sprinklr Service](https://www.g2.com/compare/real-time-guidance-agent-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs NiCE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs CTM](https://www.g2.com/compare/ctm-ctm-vs-sprinklr-service) - [Sprinklr Service vs Convin.ai](https://www.g2.com/compare/convin-ai-vs-sprinklr-service) - [Sprinklr Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [Sprinklr Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [Sprinklr Service vs RingEX](https://www.g2.com/compare/ringex-vs-sprinklr-service) - [Sprinklr Service vs Invoca](https://www.g2.com/compare/invoca-vs-sprinklr-service) ## Explore Articles - [Best automatic dialing programs for business use](https://www.g2.com/discussions/best-automatic-dialing-programs-for-business-use) - [Best software to manage audits efficiently](https://www.g2.com/discussions/what-s-the-best-software-to-manage-audits-efficiently) - [Which energy management systems automatically detect consumption anomalies and maintain seasonal baseline accuracy?](https://www.g2.com/discussions/which-energy-management-systems-automatically-detect-consumption-anomalies-and-maintain-seasonal-baseline-accuracy) - [Which AI content tool offers the most natural language output?](https://www.g2.com/discussions/which-ai-content-tool-offers-the-most-natural-language-output) - [Best value software for marketing data analysis](https://www.g2.com/discussions/best-value-software-for-marketing-data-analysis) - [Best security compliance tools for SaaS companies](https://www.g2.com/discussions/what-are-the-best-security-compliance-tools-for-saas-companies) ## Spotlight Categories - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)