It makes the life of our agents in the help desk so much easier. we have a big improvment on typing speed and also less typing errors. its also possible to guide agents to adapt a kind of writing style. Our agents are using it on daily basis and they would not like to work withut it anymore. its easy and quickly implemented into Zendesk and the customer support of typewise is alwasy available if something is not working as it should. Review collected by and hosted on G2.com.

there is nothing to dislike on this product. Review collected by and hosted on G2.com.

Very easy to integrate.

Short instructions for users.

SPOC for Customer Success

Good grammar and spell checking.

Helpful prediction and text modules (snippet) even personalised. Review collected by and hosted on G2.com.

Works very well in the intended systems. Other systems must be reconfigured in each case. Review collected by and hosted on G2.com.

The collaboration is fast, simple, uncomplicated and is always proactively initiated by them. Suggestions for improvement are always listened to and implemented quickly. In addition, the product can keep pace with the market and is constantly being developed further. Review collected by and hosted on G2.com.

Basically nothing. The user experience of the tool is not perfect in every case, but that's complaining on a high level. Review collected by and hosted on G2.com.

User fiendly, it does what it's supposed to do, plain and simple. Great feature of the translator-on-the-go. Review collected by and hosted on G2.com.

I wish the predictions were more reactive, sometimes one digits stuff and no suggestions come up. I suppose I would expect it to "dare" more and suggest something at all times: there is always a way to finish a word or a phrase. Review collected by and hosted on G2.com.

Recognized the operational need and create solutions that are not only easy to establish, but are also quickly accepted by employees. Review collected by and hosted on G2.com.

For the moment, nothing—we learn to improve magic reply. In this context, we also learn about the requirements of our customers and how to improve ourselves. Review collected by and hosted on G2.com.

Translation function

Corrections to texts

Magic Reply Review collected by and hosted on G2.com.

Typewise cannot be fully used with Zendesk Review collected by and hosted on G2.com.

This keyboard is absolutely amazing. It works smoothly. Setting it up was a breeze. At first I had a trouble getting used to the layout. Once I got the hang of it typing became so much easier. I also love that theres potential for updates and new features. Typewise has definitely exceeded my expectations. I cant wait to see what they have in store for us next. Course theres always room for improvement especially when it comes to automating processes and integrating technologies. Review collected by and hosted on G2.com.

Typewise claims to enhance our agents writing speed. In my experience it doesnt always catch grammar or writing mistakes accurately. This means we still need to proofread our responses to maintain quality. While it does provide customer service responses with its text prediction and auto correction features theres still room for improvement in terms of efficiency and overall performance. Review collected by and hosted on G2.com.

The browser plug in is very easy to install and the implementation phase it's very quick.

Easy integration

Very quickly in your day by day usage Review collected by and hosted on G2.com.

Nothing in particolar, at the beginning you have to fine tune the AI suggestions, expecially in multilanguage mode Review collected by and hosted on G2.com.

Typewise enables our customer service to work faster and more efficiently. It was important to us that we can communicate personally with our customers despite text modules. With Typewise this is possible, because we can compose the text modules ourselves and also keep them up to date. That's why we decided to use Typewise. Review collected by and hosted on G2.com.

I would love it if we could create multiple groups in the admin portal that can be used by the same agents. In our customer service there are 3 different groups, they should all have access to all templates. Review collected by and hosted on G2.com.

We use Typewise for more efficient and better quality response to written correspondence. The snippets and predictions are very helpful and customized for us.

The collaboration with Typewise is very personal and they really listen and implement well. We look forward to continuing our journey together. Review collected by and hosted on G2.com.

To be honest, so far nothing! We could use Typewise even more - but this is an internal challenge, nothing to do with Typewise. Review collected by and hosted on G2.com.