1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [Typedesk Discussions](https://www.g2.com/products/typedesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_01c57d2d52c2dc57cc38a82f06e58188/typedesk.png "Product Avatar Image") ](/products/typedesk/reviews) [ Typedesk ](/products/typedesk/reviews) (23)4.7/5 Typedesk is a text expansion platform that helps teams communicate consistently and efficiently. Build a shared library of approved templates for your most-used messages, responses, and phrases, so everyone on your team says the right thing, every time, without starting from scratch. ➤ How it works Type / followed by your custom shortcut to insert any response instantly. Turn "/eml" into your email address, or "/tmpl" into a full email with your opening line and signature. Prefer a visual search? Hit Alt+C to open Typedesk's search bar and find any template in seconds. ➤ Works everywhere you do Typedesk works out of the box across every app and website - email clients, Word documents, code editors, back office tools, and more. Native desktop apps for Windows and Mac, plus browser extensions, give you the same experience everywhere you work. ➤ Powerful variables for personalized responses Create interactive forms to personalize each response before sending - no more forgotten placeholders, no more off-brand messaging. ➤ Built for teams Invite your entire team, share template folders, and set custom permissions per user. One centralized library means consistent messaging across every customer interaction, every channel, every day. ➤ Built for privacy Typedesk never passively listens to your keyboard. Your data is encrypted with LUKS and SSL - complete peace of mind, by design. ➤ Get our desktop apps Need your responses outside of your browser? No problem, get our apps for Windows and Mac to experience the same typing speed in your favorite native apps. Show More * * * ### 82.0 Nps Score Already have Typedesk? ### All Typedesk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is typedesk used for? ](/discussions/what-is-typedesk-used-for) What is typedesk used for? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Typedesk+questions+and+get+answers+from+expert+users+in+our+Typedesk+Discussions+section.&title=Typedesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftypedesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Typedesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftypedesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftypedesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Typedesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftypedesk%2Fdiscuss%0aAsk+Typedesk+questions+and+get+answers+from+expert+users+in+our+Typedesk+Discussions+section.) 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Answer a few questions to help the Typedesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftypedesk%2Fdiscuss%3Fsmall_ask%3Dtypedesk) No