PS
Parveen S.
Vice President
Banking
Enterprise (> 1000 emp.)
"User-friendly customer service messaging platform"
4.5/5
What do you like best about Twixor?

I like that Twixor is easy to implement, and it integrates with our existing legacy systems very easily. For banking, a trustworthy, and secure platform is essential. Twixor delivers that security, in terms of protecting our user data. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

After the initial setup, we wanted to explroe and integrate different databases. however, this was challenging. We found integrating with Oracle, and PLSQL was a bit difficult. Review collected by and hosted on G2.com.

Response from Monika Manickam of Twixor
Edit edit

We appreciate your feedback regarding the challenges faced while integrating with different databases, particularly Oracle and PLSQL. We understand the importance of smooth integration for your operations, and we're committed to improving this aspect of our platform to better meet your needs.

It's great to hear that Twixor has significantly streamlined your development and integration processes, saving you valuable time. We're delighted that our training and support teams were able to provide quick and efficient assistance, ensuring a smooth experience with our product.

Thank you for choosing Twixor, and we look forward to continuing our partnership and supporting your success.

AB
Aakash B.
Enterprise (> 1000 emp.)
"Most Stable Platform in the space"
5/5
What do you like best about Twixor?

I like th Features and stability and Scalibility of the Platform. It is one on the very few platforms which is agnostic of partnerships acorss BSP's. The Ease of Use of the Platform has helped me to take the account to a few other folks with great interest. Customer support and Implementation has been experemely good for us. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Looking forward to the Billing Module which is still awaited for full fleged launch Review collected by and hosted on G2.com.

Sumit Kumar S.
SS
Sumit Kumar S.
Senior Solutions Architect
Enterprise (> 1000 emp.)
"Twixor - Awesome technology partner for enabling your Digital Capabilities"
4.5/5
What do you like best about Twixor?

1. Ease to use interface.

2. Good support from Twixor team to rollout

3. Flexibility of Twixor team to meet our business requirements.

4. Value for money

5. Capability to partner with us for running Adhoc campaigns/projects Review collected by and hosted on G2.com.

What do you dislike about Twixor?

1. Nothing in particular, it does provides what it promise and charges for. Review collected by and hosted on G2.com.

RD
Ruchi D.
Enterprise (> 1000 emp.)
"Twixor: It's an easy platform for conversational AI"
4.5/5
What do you like best about Twixor?

Twixor's Platform has capabilities and helped us to interact with customers more effectively with easy implementation, thus improving our customer satisfaction and engagement,.

Twixor has helped us meet our demands and needs.

Twixor's support team is very quick, and approachable. They help us with any issues, if required.

The tools provide details analysis with valuable insights into customer Review collected by and hosted on G2.com.

What do you dislike about Twixor?

It has many advanced features. However, we really need to customise the platform to fit our needs. So this may take some time and the learning process is a bit high Review collected by and hosted on G2.com.

Sohang M.
SM
Sohang M.
Associate Director - Enterprise Sales
Mid-Market (51-1000 emp.)
"Twixor - The most user-friendly platform"
5/5
What do you like best about Twixor?

Twixor is a complete platform in itself for all the communication requirements. All the modules are very robust and user friendly. Twixor has a very strong product development roadmap as well wherein they keep on upgrading the platform with the latest features. They are very agile with building new feartires as per the customer's requirment. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

There is no downside as such. But Twixor can improve their MIS and reporting module. Review collected by and hosted on G2.com.

Response from Monika Manickam of Twixor
Edit edit

Thank you for your positive review of Twixor. We're thrilled to hear about your satisfaction with our platform's robustness and agility in feature development. Your feedback on improving the MIS and reporting module is noted, and we're actively working on enhancements in this area. It's great to see Twixor's 360-degree approach benefiting your diverse use cases across various industry verticals and internal functions. We're committed to your continued success and innovation.

Verified User in Banking
EB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Fostering Stronger Business-Customer Connections"
5/5
What do you like best about Twixor?

Twixor UX coupled with ease of integration with the latest technologies via API and its robust support makes it a must-have platform to solve your complex customer engagement problems. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Integration with legacy platforms & age old technologies needs additional one-time effort for integration but Twixor's robust support team is accommodative to build custom integration components Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Best CX platform for Whatsapp"
5/5
What do you like best about Twixor?

I like the ease of use of the platform with features which are extremely helful. It easily integrates with whole lot of other apps. The implementation is also very easy, infact we got started within 2 days. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

I would hope to see more training modules and videos to self train on multiple scenarios. Review collected by and hosted on G2.com.

BD
Bijoy D.
Mid-Market (51-1000 emp.)
"One of the best conversational platform. Ease of access."
5/5
What do you like best about Twixor?

Conversational AI and Intelligent Process automation makes it deliver customer-centric conversational solutions. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Nothing as such. A very easy and comprehensive toolkit. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Hidden gem in the conversational AI category"
5/5
What do you like best about Twixor?

Great platform for all types of complexities- small to enterprise grade. Can handle scale and very intuitive Review collected by and hosted on G2.com.

What do you dislike about Twixor?

More templated solution shud be available Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Extremely Helpful"
5/5
What do you like best about Twixor?

Expremely helful in running an outreach campaigm Ease of Implentation has been taken good care. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

expansion of support. Woul like to see it growing bigger. Review collected by and hosted on G2.com.