UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/23/2024

"Twixor's CX platform meets all your business needs at an instant :)"

5/5

What do you like best about Twixor?

Twixor has been a great add on to our set of marketing tools. We really needed a strong MarTech platform that can handle WhatsApp/ Email automation - Twixor perfectly fit in with our requirements. I personally enjoyed how eaay it is to run a campaign - I dont need to code, I just add my requirements, and select which contacts require communication, and most importantly - Twixor team helps me with getting approvals from Meta or Google for my campaigns - which has made our processes much more simpler and faster. so ease of use is definitely on the top of my list Review collected by and hosted on G2.com.

What do you dislike about Twixor?

I dont know if this is a dislike - but if you are unfamiliar with the digital marketing space or marketing technology, it might be difficult to garpple with the terms and acronyms often used on the platform like WABA, APIs, and more. There's no beginner-friendly pop ups that appear within the product, but its okay.. you learn the more you use Twixor. :) Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

We needed a strong marketing automation process to send out instant campaigns to our target audiences. These were mainly in the form of WhatsApp texts, SMS, Emails, In-app pop up notifications, and so on, We had an in-built software but it could not handle the volume as our business grew. Our revenue has more than tripled in the last two years. Which is why we needed an infrastructure that could handle the volume of campaigns we were sending out every day. Partnering with Twixor has been a breeze - we exactly got the requirement we expect for. A platform that could handle over 10 billion conversations every year is exactly what we needed. Review collected by and hosted on G2.com.

GK

Greg K.

Website Lead

Information Technology and Services

Small-Business (50 or fewer emp.)

11/26/2024

"A fantastic AI-powered digital assistant platform to solve your CX needs"

5/5

What do you like best about Twixor?

With Twixor, we are able to integrate our AI assistants with multiple communication channels, such as, WhatsApp, RCS, FBM, GBM, Instagram Messaging. Also includes enterprise IT channels like Slack, Teams, Hangouts, Zoom, Skype, etc. This helped reach our customers wherever they are without the hassle of worrying about integrations. Some of our AI assistants can be as simple as a spell-check, or as advanced as suggesting elaborate operational strategies for your business requirements, based on your team conversations. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Setting up AI assistants in a customer-based chat channel which maybe organisation specific, can be slightly difficult, but will take time for complete execution. It is doable however. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Initially, our customer support team was stretched because our customers had many queries related to our AI agents. With the help of Twixor, we were able to automate most of our customer support queries. Moreover, integrating multiple comms apps to our platform was challenging, because setting up business profiles for each customer will require you to follow SOPs, which Twixor's experience helped us to navigate. Review collected by and hosted on G2.com.

RP

Raul P.

QA Engineer

Small-Business (50 or fewer emp.)

11/26/2024

"Twixor's platform sits perfectly with SmythOS"

5/5

What do you like best about Twixor?

Twixor's integration with all our AI assistants like Vertex and Bedrock has been excellent so far. Twixor assists us with enhancing the conversational capabilities of these bots. This includes, incorporating rich cards that pulls out real-time data to present to users on a WhatsApp conversation - this has been a huge add-on to our AI assistants. Also - we have had no compatibility issues to worry about, our systems were very convenient to set up with twixor on cloud Review collected by and hosted on G2.com.

What do you dislike about Twixor?

we'd love to see more detailed stats, maybe an actual CSAT score that automatically changes based on real-time data Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

our main business objective is to include as many AI agents as possible, for anyone to use with just a chrome extension. not only has Twixor enhanced the conversational capabilities if these AI agents, but its made it easier to integrate with any of our customers - our time spent on deployment is reduced by 3x. Review collected by and hosted on G2.com.

HR

Harshvardhan Singh R.

QA Tester

Small-Business (50 or fewer emp.)

1/23/2025

"Advanced QA automation insights available with Twixor"

5/5

What do you like best about Twixor?

i really like the analytics dashboard because it pulls in data from a bunch of sources (our emal, whatsapp, rcs campaigns, any customer conversations, business metrics like csat scores, revenue, etc)- this has become very convenient to track our QA efforts in just one place. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

customizing the analytics dashboard is still a challenge Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

being transpart as part of QA checks has always been a business obstacle for us. because we work with many stakeholders at once. twixor's analytics showcase very specfic real-time data like number of errors resolved / number of recurring errors / bugs / campaign effectiveness / quality of QA checks and so much more. all of this metrics is not siloed, which has really improved decision making overall Review collected by and hosted on G2.com.

JG

Janice G.

Customer Service Specialist

Small-Business (50 or fewer emp.)

11/26/2024

"Great conversational support platform"

5/5

What do you like best about Twixor?

Our main aim is to make AI accessible and available to all anytime and anywhere. We want to make non-coders to be able to build their own AI bots. Twixor helps us with providing conversational AI assistants that are spread throughout our SmythOS platform that are ready to assist anyone while building AI bots.This is trained with NLP - which is one of our most used features of Twixor. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

We found the UI customization a bit challenging! however, twixor team were always ready to help when we had questions. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Since the start of our business, our org structure predominantly consisted of developers - which resulted in an extensive development team. we lacked in strategy and customer experience resournces. now that we have twixor automating our development of AI assistants, we have more time and space and budgetrs to prioritise our strategy teams Review collected by and hosted on G2.com.

RF

Rechelle Ann F.

Product Marketing Director

Small-Business (50 or fewer emp.)

11/26/2024

"Great tool for helping with workflow management"

5/5

What do you like best about Twixor?

Twixor's conversational AI platform saves our customers' time when deploying our AI agents. Twixor provides clear communication alongside our complex workflow-building scenarios. It integrates very easily with our AI tools, such as, Bedrock (Amazon), Vertex (Google) - which makes it amazingly efficient for our customers to get their daily workflow building / AI agent training done. Also, kudos to Twixor's customer service team. Always-on for whenever we have raised support tickets Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Wish there were ways we could customize it even further, for instance, training with our own LLM models but i believe Twixor is already working on the suggestions Review collected by and hosted on G2.com.

NF

Ney F.

Executive Assistant to Founder and CTO

Small-Business (50 or fewer emp.)

11/26/2024

Guest users or non-business users of the software, not included in G2 scores.

"great platform to make multiple AI agents collaborate"

5/5

What do you like best about Twixor?

Twixor has helped us with making sure all our different AI agents are compatible with each other. It's hassle-free for our developers to build workflows without having to worry about collaboration issues. This is because integrating APIs are so seamless in Twixor, you hardly need to know hardcore coding skills to complete this. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

intial setup was time-consuming, which could have been better. without advanced resources, this part would be challenging Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

One issue we had was that our AI agents had a siloed working style. For instance, a Content Writer AI agent needed to have a different workflow, and an SEO analyst AI agent needed to have a different workflow. With Twixor, integrating became an easy task as Twixor provides a no-code interface - so its super easy to connect everything together Review collected by and hosted on G2.com.

KB

Karan B.

Founding Sales

Small-Business (50 or fewer emp.)

9/19/2024

"Wonderful CX automation partner to scale your business"

5/5

What do you like best about Twixor?

One of my most favorite features of Twixor is its ability to toggle between an AI-powered bot and a live customer support representative. We receive a huge volume of queries daily, up to 1000 a day. For a bot to be able to differentiate what is easy to answer, and which ones are complex - is important. With the help of Twixor, we were able to automate 100 hrs of work. Thanks to Twixor's business team who helped us with end-to-end integration, building of customer journey flows, and deployment the support team has been great with all our queries Review collected by and hosted on G2.com.

What do you dislike about Twixor?

Mastering the full scope of automation features takes some time. However, once you're familiar with it, the payoff efficiency is well worth it. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

We had few issues with getting back to our customers on time whenever they sent us an enquiry. We had a huge business process outsourcing (BPO) call center team to answer some of the frequently asked questions and matching the data, now our BPO team is equipped with how to use Twixor as a live agent. this has led us to maximum customer queries in short durations, our feedback to customers has improved by 2X since we have onboarded Twixor. Review collected by and hosted on G2.com.

JC

Jaya C.

Director Customer Success

Small-Business (50 or fewer emp.)

9/10/2024

"Useful Platform to automate Customer success worflows"

5/5

What do you like best about Twixor?

We have embedded Twixor into our platform to send automated communication to our customers who use ZapScale to enhance their customer success. Twixor's features has helped us with our customer success communication front.

Our customers have really appriciated the over-and -beyond messages on onboarding, training reminders, and so on. So far, our tech team has no troubles operating Twixor with our platform. Very easy to integrate and quite niche in the market. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

We may have taken a bit more time to learn the ropes of the platform, a dedicated training team from Twixor is much appriciated. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

We have a dedicated platform to measure customer success and needed help with our communication efforts. We parterned with Twixor to address this bottleneck. Twixor has helped us communicate various info such as payment reminders, training reminders, product features updates, webinar/event updates, feedback collections, and more, initially we hadn't had a pricess setup for communicating the CS knowledge we had collected. Twixor has helped us in automating this. Review collected by and hosted on G2.com.

AD

Ajit D.

Conference Producer

Events Services

Mid-Market (51-1000 emp.)

2/19/2024

"Excellent conversational tool to collect post-event feedback"

5/5

What do you like best about Twixor?

attendee engagement on online channels and feedback collection has always been a pain point for my team. Twixor team helped provide us interesting, creative use cases to keep our event attendees engaged through the process. From strategy to execution, twixor has assisted through all the stages. we were happy with the integration process - integrated well with our CRMs through which we pulled out attendee data for any of our engagement activities. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

better training and better documentation would be good in the future Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Reaching out to a large audience for our events has been the biggest problem. Using twixor has benefitted in reaching a mass audience from one platform. We no longer use multiple different platforms to reach out anymore. Our engagement ROI has scaled 10x ever since we started using Twixor. Some key features that have helped us achieve this goal are the campaign management tool, NLP to keep it personalized. and the customer journey designer modules. Review collected by and hosted on G2.com.