Helps enhance our conversations with customers, easy to use and very user friendly.Chat support is very fast Review collected by and hosted on G2.com.

Found that sometimes it lags and hangs a lot in between Review collected by and hosted on G2.com.

I like best about twixor is its combination of powerful automotion and simplicity Review collected by and hosted on G2.com.

I dislike about twixor is that some of the adavanced features come with a learning curve Review collected by and hosted on G2.com.

Twixor's NLP and GenAI features is by far my most favourite aspect about Twixor. We usually build simple customer support bots with basic NLP understanding capabilities for specific intents. NLP feature is easy to use because of its drag and drop nature, and i dont really have to code it. its almost always deployed instantly without any challenges. Review collected by and hosted on G2.com.

While the features are extremely helpful to our business, the learning phase of the platform was challenging. the good thing is - theres a lot of learning materials provided by the twixor team for you to peruse. Review collected by and hosted on G2.com.

We've set up a pre-paid wallet management feature for all our customers. We're now managing customised wallet credits for specific features for each of our customers - this has been super useful with tracking overall invoices, instead of maintaining a manual spreadsheet. also like that this feature is very visually representative - makes for easy analysis of trends and identifying patterns. Review collected by and hosted on G2.com.

would be nice to see a profit and loss margin analysis dashboard too, as part of our wallet credit system Review collected by and hosted on G2.com.

Twixor's standout feature for us at UBS Forums is its journey module, which has significantly enriched our interaction with event attendees and stakeholders. The platform is intuitive, making both its adoption and use smooth and straightforward. Its integration capabilities have easily connected with our existing systems. The product, and its customer-focussed approach has really helped us build event workflows on WhatsApp. Review collected by and hosted on G2.com.

It would be great if we had more explanatory videos in the intial stage. This would have made the learning process easier. Review collected by and hosted on G2.com.

Highly effective and super user friendly. I love how this app is so smooth in its operations. Review collected by and hosted on G2.com.

Nothing because it's just too good and too effective. Review collected by and hosted on G2.com.

Twixor simplifies both billing and conversational workflows. We can set up pricing plans quickly, connect them to automated journeys, and generate invoices with little manual effort. The visual conversational AI builder requires minimal coding, enabling fast deployment of support assistants. Review collected by and hosted on G2.com.

The platform has a learning curve. More contextual in‑app help for complex billing rules and advanced NLP configurations would speed up adoption. Review collected by and hosted on G2.com.

- Powerful API and flexible workflows, so developers quickly build automations.

- Centralized logs and simple analytics help route requests better and speed up replies.

- Multi-channel sending works reliably. Review collected by and hosted on G2.com.

- Configuration requires developer involvement; non-technical staff need help.

- Few ready-made WhatsApp templates and no built-in CRM or payment integrations, so manual implementation is needed. Review collected by and hosted on G2.com.

twixor's whatsapp business onboarding feature is truly appreciation worthy. we had no idea about the complications when it came to creating a WABA account - the feature pretty much has already configured templates we can use to customise our account - additionally, the platform takes care of all the verification checks with meta. we didnt have to handle the back and forth communication. our waba numbers were setup and chatbots were activated in just a span of one month. Review collected by and hosted on G2.com.

we would have preferred to have more training session with twixor team to get a grasp of the product Review collected by and hosted on G2.com.

have to says hands off to the agentic ai feature of twixor. its helped us develop more complex bots than we have ever had - bots that can actually solve problems like appointment scheduling, reminders, data extraction - and the best part is that these bots self-learn the more you use them. some of the bots we created earlier using training models provided by twixor team have become more efficient over time as they understand cues more accurately Review collected by and hosted on G2.com.

setting up agentic ai was challenging - it mostly came into place when we had to figure out if we needed a cloud based server or on premise. we opted for cloud since we do not have the physical space for on-prem - it was time consuming to start the integrations but eventually worked out! Review collected by and hosted on G2.com.