Twine

4.5
(16)

Twine is a modern intranet that connects people, content and ideas together.

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Twine review by Catrin F.
Catrin F.
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Verified Current User
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"Excellent at both communication and engagement! "

What do you like best?

As an admin, this platform has been extremely easy to use. Even the most computer illiterate person can use it! The homepage is very clear and can be tailored to your requirements.

What do you dislike?

There's nothing I dislike as such. It would be useful if the latest announcement is posted to the top rather than to the bottom - this means that we have to delete all the announcements and re-post them in the order we want which can be time consuming. Other than that I'm very pleased with the platform.

Recommendations to others considering the product:

The support that comes with Twine is second to none. Rob and his team answer any issues or queries within 20 minutes and are always on top of things. We were between Twine and another company just because we wanted a featured that enabled us to congratulate and endorse colleagues. Twine recognised this and have been working tirelessly to make this a reality for us. We're excited to see the finished product that meets all of our needs!

What problems are you solving with the product? What benefits have you realized?

We've been extremely pleased with the level of colleague engagement. Before Twine we struggled with communicating and making a noise about important news to the whole of the business. Twine has more than solved this problem! No employee can ever complain they 'haven't heard about this' or they 'haven't been invited to that' because the answer is always - it's on the intranet!

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Twine review by Chris H.
Chris H.
Validated Reviewer
Verified Current User
Review Source
content

"Awesome tool for connecting our team"

What do you like best?

Twine is really easy to get on with – the interface is simple and the functionality not overcomplicated. It strikes a balance between keeping things simple, but also packing enough of a punch in terms of features. The Twine team have done a great job supporting us too – they're always on hand for any problems and feedback.

What do you dislike?

Twine is a great fit for us so we're yet to find much we dislike. The team are always open to our suggestions for improvements and we've seen a fair few of them implemented. The recent GDrive integration has really helped us.

What problems are you solving with the product? What benefits have you realized?

Before, we had the issue that important policies were scattered in a bunch of file systems and wikis, along with our staff working from a few different places. Twine brings all these things into one spot.

We've found it particularly good for new starters. On their first day, they can head to Twine and know exactly who's who, what's going on and read a dedicated 'New Starter' handbook.

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Twine review by Resa O.
Resa O.
Validated Reviewer
Verified Current User
Review Source
content

"Twine is a Valuable Service with Amazing Customer Support"

What do you like best?

Twine has a ton of features that I have come to rely on but one of my favorite things about Twine is the customer service. The customer service team at Twine are some of the best - most helpful, friendly and knowledgeable that I have ever had the pleasure of working with. I can rest easy knowing that any question I might have or any issue I might be experiencing with Twine will be handled immediately and professionally by the Twine team. Since we use Twine as intranet for internal employees, we heavily rely on it on a daily basis and we need that customer support to be on point... and it is. They go out of their way to ensure we are satisfied every time we communicate and we can get a hold of them via phone, chat or email... so convenient.

What do you dislike?

I like Twine because if there is anything we might not be happy with - I can bring it up to customer service and they literally take steps to fix the issue and have even gone as far as to take my suggestions into consideration when making upgrades. Some things that I would like Twine to offer in the future that they don’t have now is the ability to like/unlike posts and the ability to tag other users in comments. While these two things may seem small, they are important and would be a helpful addition to Twine for my company.

Recommendations to others considering the product:

I recommend that if you are considering Twine, take advantage of the free trial period that it offers. The free trial will allow you to get the full Twine experience free of charge before you take the plunge and purchase Twine.

What problems are you solving with the product? What benefits have you realized?

Without a private, in-house IT team supporting us, keeping an intranet running and up to date has proven to be quite the task. We were always needing to call outside support for technical issues or when updates needed to be made that we didn’t have the knowledge or ability to do ourselves. When we discovered Twine, it solved all of these problems. Since Twine comes with its own support, we never have to worry about any issues in keeping the intranet functioning. In the end, Twine has saved a ton of time and money since we no longer need to hire a company each time we need assistance with our intranet.

What Employee Intranet solution do you use?

Thanks for letting us know!
Twine review by Catrin F.
Catrin F.
Validated Reviewer
Verified Current User
Review Source
content

"Excellent at both communication and engagement! "

What do you like best?

As an admin, this platform has been extremely easy to use. Even the most computer illiterate person can use it! The homepage is very clear and can be tailored to your requirements.

What do you dislike?

There's nothing I dislike as such. It would be useful if the latest announcement is posted to the top rather than to the bottom - this means that we have to delete all the announcements and re-post them in the order we want which can be time consuming. Other than that I'm very pleased with the platform.

Recommendations to others considering the product:

The support that comes with Twine is second to none. Rob and his team answer any issues or queries within 20 minutes and are always on top of things. We were between Twine and another company just because we wanted a featured that enabled us to congratulate and endorse colleagues. Twine recognised this and have been working tirelessly to make this a reality for us. We're excited to see the finished product that meets all of our needs!

What problems are you solving with the product? What benefits have you realized?

We've been extremely pleased with the level of colleague engagement. Before Twine we struggled with communicating and making a noise about important news to the whole of the business. Twine has more than solved this problem! No employee can ever complain they 'haven't heard about this' or they 'haven't been invited to that' because the answer is always - it's on the intranet!

Twine review by Brad C.
Brad C.
Validated Reviewer
Verified Current User
Review Source
content

"A Pleasant Experience"

What do you like best?

Twine is such an easy platform to use just for the sheer simplicity of it, its a very easy platform to navigate as a user and as an administrator is very easy to administrate. It also has a lot of features that we hadn't originally scoped for but after discovering we made full use of.

What do you dislike?

We haven't really had a bad experience with Twine as such, Twine are very proactive with updates and we have had one or two updates that have a caused a bug but it gets resolved quickly once identified. The support team are very knowledgeable of their product and very friendly in any correspondence.

Recommendations to others considering the product:

Its a very powerful tool that is fit for purpose and very easy to deploy in house.

What problems are you solving with the product? What benefits have you realized?

We had a document library that was in an Excel format with hyperlinks to documents, it quickly grew into a heavy resource so we needed a more robust solution.

Twine was brilliant for this as not only did it solve our issue with our document library it also gave us access to a whole heap of tools we didn't know we had such as a staff directory, publishing news updates, staff polls and feeds.

Twine review by Alex D.
Alex D.
Validated Reviewer
Verified Current User
Review Source
content

"Twine has drastically improved company communication"

What do you like best?

Easy of use. The system is extremely intuitive and modern. I very rarely run into issues or have reports from colleagues that are having difficulties. The library functionality is extremely important to us as it serves as our central library for all company documentation. Also really like the people area, easy to search for staff and to find their extension number to make a quick call.

What do you dislike?

Nothing i particularly dislike but the system does have a few limitations, which we have fed back to Twine. Multiple authors on posts would be nice, being able to date order documents, calendar integration with Outlook.

Recommendations to others considering the product:

Go for it, you won't be disappointed.

What problems are you solving with the product? What benefits have you realized?

Communication has improved significantly. All company news is now posted as a news post on Twine, all staff get notified of this new post and are able to read it. There's now no excuse for people not knowing what is going on inside our business as it is freely available to all via twine. It's also become an area where we can easily get feedback on anything we've done via the forms area or polls, very useful. The people area solved the problem we had with regards to a staff directory, so that has been really great too.

Twine review by Rosey A.
Rosey A.
Validated Reviewer
Verified Current User
Review Source
content

"A no-fuss intranet solution that works well straight out of the box"

What do you like best?

Twine is a great Intranet solution for Small to Medium businesses. It provides enough personalisation, without getting overly complex.

There is some fantasic functionality and the Twine team are very responsive to feature requests and development. We have lots of ideas of how to expand the use of Twine across different parts of the business.

What do you dislike?

The content text styles are a little restricted, but it does keep the site clean and tidy.

Recommendations to others considering the product:

Moving content around is really easy with Twine, but it is best to have a plan for your 'Knowledge' area before you start. Consider how to tidy up and freshen up your content. The opportunity of reviewing and updating the look and feel of the company information is beneficial.

What problems are you solving with the product? What benefits have you realized?

We can now keep all our company knowledge up to date, organised and searchable. Staff are able to find the information they need to get on with their jobs.

Twine review by Shayna W.
Shayna W.
Validated Reviewer
Verified Current User
Review Source
content

"Twine is a great tool for company communication"

What do you like best?

Twine has a very responsive team who are always open to feature requests and give very personalized attention. In the seven months I have been using it they have made some great updates and I have seen some of my feature requests come to life

What do you dislike?

There are a couple of limitations with the system, but they have been brought up and will be changed in the future.

What problems are you solving with the product? What benefits have you realized?

As a global company with remote employees, Twine is great for keeping everyone "in the know" about what is happening at our different offices. My favorite feature is the Knowledge widget, it's great for housing documents and files in one place the categories are totally customizable, and you can add key search terms so people can search to find anything they need.

Twine review by Ada I.
Ada I.
Validated Reviewer
Verified Current User
Review Source
content

"Great and easy to use!"

What do you like best?

It's really easy and simple to use.

The support from the Twine team is great, we had weekly calls prior to launch to ensure we launched on time and even if we have any questions now they are answered quickly,

What do you dislike?

There are a few things we have asked for which I believe are in the pipeline, for example;

- Liking comments

- Ability to load documents in bulk

- Tagging people in comments

- Upload images in share post section

What problems are you solving with the product? What benefits have you realized?

Using Twine as an Employee Intranet for our company is great for communication. We are able to update everyone in the company at the same time.

Twine review by Harv N.
Harv N.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use Intranet"

What do you like best?

Twine is quick to deploy and very easy to use. Additionally, the support team is very responsive, striving to quickly resolve issues and are open to feedback and feature requests.

What do you dislike?

Some UX optimisations could be made to improve the experience for admins and end-users alike.

What problems are you solving with the product? What benefits have you realized?

Twine has helped us create a centralised knowledge base for our agency including how-to guides and company policies. Additionally, it's provided a central place for us to share the work we're doing with colleagues, which is especially useful as we're not all located in a single country.

Twine review by Melissa M.
Melissa M.
Validated Reviewer
Verified Current User
Review Source
content

"Great product and a great team!"

What do you like best?

The UX/UI is so very streamlined and user-friendly, we don't really need to do training as most employees are able to train themselves.

What do you dislike?

Would like to see a bit more capabilities around org charts and document controls. Overall though, very little to dislike since the Twine team is very open to customer feedback.

What problems are you solving with the product? What benefits have you realized?

Twine functions as an intranet for our organization, allowing us to quickly share news with all employees, spanning multiple locations, as well as a document reposition and internal knowledge management system.

Twine review by Jenny S.
Jenny S.
Validated Reviewer
Review Source
content

"Great basic off the shelf product - excellent support"

What do you like best?

Ease of setting up

People at Twine are fantastic - support has been brilliant

Helpful, suggesting ideas and keeping project going

What do you dislike?

Visually it is a little flat and not very dynamic. The Homepage needs to be more enagaging.

You can only upload one document at a time which means it is a time consuming process.

No ability to have branded links to other platforms - would look slicker with them

What problems are you solving with the product? What benefits have you realized?

One source of information

communication vehicle instead of filling up inbox with email

engagement - interactive

Twine review by Ruth J.
Ruth J.
Validated Reviewer
Review Source
content

"Great for team collaboration."

What do you like best?

Twine is a very easy product to get used to.Simple interface and uncomplicated functionality. I like the Twine support team.always their for when need be.

What do you dislike?

We have not yet discovered any issues that should be rated negatively about Twine.Since we begun using this tool have never heard anything negative.

Recommendations to others considering the product:

I recommend.

What problems are you solving with the product? What benefits have you realized?

Best customer support.again,it has become an area where we can easily receive feedback on anything we have done via the forms areas or polls.

Twine review by Reinaldo R.
Reinaldo R.
Validated Reviewer
Review Source
content

"A powerful tool to collaborate with team members and share ideas"

What do you like best?

I used this tool to share projects and collaborate with other team members and it worked fantastic for that purpose.

What do you dislike?

A few bugs here and there but nothing to worry about and probably even have been fixed since I've used it.

Recommendations to others considering the product:

Recommended software and good price

What problems are you solving with the product? What benefits have you realized?

Collaboration and sharing

Twine review by Ella K.
Ella K.
Validated Reviewer
Review Source
content

"Amazing and Agile "

What do you like best?

the team working with passion and enthusiasm on their projects which generates high end quality

What do you dislike?

Currently i do not really have anything negative to mention.

What problems are you solving with the product? What benefits have you realized?

customer experience and touch points - it is a revolution for the event industry

Twine review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Very professional, good support "

What do you like best?

Very good support given whilst developing our intranet and after implementation with access to key people and product updates.

What do you dislike?

There were a couple of little bits of development that we would have liked that were not available, but nothing that fundamentally changed our product.

What problems are you solving with the product? What benefits have you realized?

Offering an intranet to all staff members.

Twine review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source
content

"Best collaboration I've used so far"

What do you like best?

Best collaboration I've used so far, ease of use and very complete

What do you dislike?

Nothing - Completely straightforward and full featured

What problems are you solving with the product? What benefits have you realized?

Project sharing and sharing ideas between teams

Kate from G2

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