Twine Reviews & Product Details

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy of use. The system is extremely intuitive and modern. I very rarely run into issues or have reports from colleagues that are having difficulties. The library functionality is extremely important to us as it serves as our central library for all company documentation. Also really like the people area, easy to search for staff and to find their extension number to make a quick call. Review collected by and hosted on G2.com.

What do you dislike?

Nothing i particularly dislike but the system does have a few limitations, which we have fed back to Twine. Multiple authors on posts would be nice, being able to date order documents, calendar integration with Outlook. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it, you won't be disappointed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication has improved significantly. All company news is now posted as a news post on Twine, all staff get notified of this new post and are able to read it. There's now no excuse for people not knowing what is going on inside our business as it is freely available to all via twine. It's also become an area where we can easily get feedback on anything we've done via the forms area or polls, very useful. The people area solved the problem we had with regards to a staff directory, so that has been really great too. Review collected by and hosted on G2.com.

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Twine Overview

What is Twine?

Twine is an intranet for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge Base, People Directory, Form Builder, Blogs, Groups and more. These play nicely with your existing systems too: sign-on using Okta and Active Directory, pull in files from Dropbox, Google and Box, and much more. It's all built on a modular basis, so you can pick and choose the features you need and start building your ideal digital workplace.

Twine Details
Website
Discussions
Twine Community
Languages Supported
English
Product Description

Twine is a modern intranet that connects people, content and ideas together.


Seller Details
Seller
Twine
Company Website
Year Founded
2015
HQ Location
London, United Kingdom
Twitter
@tweetsbytwine
530 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Overview Provided by:
Marketing Manager
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Twine Screenshots

Twine Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
Twine
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The way stories can be presented for the consumption of our associates is one of the most amazing features in Twine. We can communicate in a much better way using Twine as compared to other platforms. It has also acted as a platform for building a community in the organization. Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular to dislike about Twine. Notifications for Polls would be amazing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is one of the best platforms for creating a community in your organization. You can do a lot with Twine to keep your teams engaged and aligned. Story tellers can use the platform to reach out to the whole organization. All formal and Informal communication can have one address. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have streamlined our Internal communication process with Twine. So much so that we even launched our Mission and Vision on Twine and have been communicating through it for reinforcing our values. We are also able to measure engagement on our communication to some extent. Review collected by and hosted on G2.com.

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Managing Director | Online Recruitment Software
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Twine is really easy to get on with – the interface is simple and the functionality not overcomplicated. It strikes a balance between keeping things simple, but also packing enough of a punch in terms of features. The Twine team have done a great job supporting us too – they're always on hand for any problems and feedback. Review collected by and hosted on G2.com.

What do you dislike?

Twine is a great fit for us so we're yet to find much we dislike. The team are always open to our suggestions for improvements and we've seen a fair few of them implemented. The recent GDrive integration has really helped us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before, we had the issue that important policies were scattered in a bunch of file systems and wikis, along with our staff working from a few different places. Twine brings all these things into one spot.

We've found it particularly good for new starters. On their first day, they can head to Twine and know exactly who's who, what's going on and read a dedicated 'New Starter' handbook. Review collected by and hosted on G2.com.

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Engineer
Biotechnology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Twine has a ton of features that I have come to rely on but one of my favorite things about Twine is the customer service. The customer service team at Twine are some of the best - most helpful, friendly and knowledgeable that I have ever had the pleasure of working with. I can rest easy knowing that any question I might have or any issue I might be experiencing with Twine will be handled immediately and professionally by the Twine team. Since we use Twine as intranet for internal employees, we heavily rely on it on a daily basis and we need that customer support to be on point... and it is. They go out of their way to ensure we are satisfied every time we communicate and we can get a hold of them via phone, chat or email... so convenient. Review collected by and hosted on G2.com.

What do you dislike?

I like Twine because if there is anything we might not be happy with - I can bring it up to customer service and they literally take steps to fix the issue and have even gone as far as to take my suggestions into consideration when making upgrades. Some things that I would like Twine to offer in the future that they don’t have now is the ability to like/unlike posts and the ability to tag other users in comments. While these two things may seem small, they are important and would be a helpful addition to Twine for my company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend that if you are considering Twine, take advantage of the free trial period that it offers. The free trial will allow you to get the full Twine experience free of charge before you take the plunge and purchase Twine. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Without a private, in-house IT team supporting us, keeping an intranet running and up to date has proven to be quite the task. We were always needing to call outside support for technical issues or when updates needed to be made that we didn’t have the knowledge or ability to do ourselves. When we discovered Twine, it solved all of these problems. Since Twine comes with its own support, we never have to worry about any issues in keeping the intranet functioning. In the end, Twine has saved a ton of time and money since we no longer need to hire a company each time we need assistance with our intranet. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As an admin, this platform has been extremely easy to use. Even the most computer illiterate person can use it! The homepage is very clear and can be tailored to your requirements. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing I dislike as such. It would be useful if the latest announcement is posted to the top rather than to the bottom - this means that we have to delete all the announcements and re-post them in the order we want which can be time consuming. Other than that I'm very pleased with the platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The support that comes with Twine is second to none. Rob and his team answer any issues or queries within 20 minutes and are always on top of things. We were between Twine and another company just because we wanted a featured that enabled us to congratulate and endorse colleagues. Twine recognised this and have been working tirelessly to make this a reality for us. We're excited to see the finished product that meets all of our needs! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been extremely pleased with the level of colleague engagement. Before Twine we struggled with communicating and making a noise about important news to the whole of the business. Twine has more than solved this problem! No employee can ever complain they 'haven't heard about this' or they 'haven't been invited to that' because the answer is always - it's on the intranet! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Twine is such an easy platform to use just for the sheer simplicity of it, its a very easy platform to navigate as a user and as an administrator is very easy to administrate. It also has a lot of features that we hadn't originally scoped for but after discovering we made full use of. Review collected by and hosted on G2.com.

What do you dislike?

We haven't really had a bad experience with Twine as such, Twine are very proactive with updates and we have had one or two updates that have a caused a bug but it gets resolved quickly once identified. The support team are very knowledgeable of their product and very friendly in any correspondence. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a very powerful tool that is fit for purpose and very easy to deploy in house. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a document library that was in an Excel format with hyperlinks to documents, it quickly grew into a heavy resource so we needed a more robust solution.

Twine was brilliant for this as not only did it solve our issue with our document library it also gave us access to a whole heap of tools we didn't know we had such as a staff directory, publishing news updates, staff polls and feeds. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Twine is a great Intranet solution for Small to Medium businesses. It provides enough personalisation, without getting overly complex.

There is some fantasic functionality and the Twine team are very responsive to feature requests and development. We have lots of ideas of how to expand the use of Twine across different parts of the business. Review collected by and hosted on G2.com.

What do you dislike?

The content text styles are a little restricted, but it does keep the site clean and tidy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Moving content around is really easy with Twine, but it is best to have a plan for your 'Knowledge' area before you start. Consider how to tidy up and freshen up your content. The opportunity of reviewing and updating the look and feel of the company information is beneficial. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can now keep all our company knowledge up to date, organised and searchable. Staff are able to find the information they need to get on with their jobs. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Twine has a very responsive team who are always open to feature requests and give very personalized attention. In the seven months I have been using it they have made some great updates and I have seen some of my feature requests come to life Review collected by and hosted on G2.com.

What do you dislike?

There are a couple of limitations with the system, but they have been brought up and will be changed in the future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a global company with remote employees, Twine is great for keeping everyone "in the know" about what is happening at our different offices. My favorite feature is the Knowledge widget, it's great for housing documents and files in one place the categories are totally customizable, and you can add key search terms so people can search to find anything they need. Review collected by and hosted on G2.com.

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Knowledge Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The UX/UI is so very streamlined and user-friendly, we don't really need to do training as most employees are able to train themselves. Review collected by and hosted on G2.com.

What do you dislike?

Would like to see a bit more capabilities around org charts and document controls. Overall though, very little to dislike since the Twine team is very open to customer feedback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Twine functions as an intranet for our organization, allowing us to quickly share news with all employees, spanning multiple locations, as well as a document reposition and internal knowledge management system. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's really easy and simple to use.

The support from the Twine team is great, we had weekly calls prior to launch to ensure we launched on time and even if we have any questions now they are answered quickly, Review collected by and hosted on G2.com.

What do you dislike?

There are a few things we have asked for which I believe are in the pipeline, for example;

- Liking comments

- Ability to load documents in bulk

- Tagging people in comments

- Upload images in share post section Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using Twine as an Employee Intranet for our company is great for communication. We are able to update everyone in the company at the same time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Twine is quick to deploy and very easy to use. Additionally, the support team is very responsive, striving to quickly resolve issues and are open to feedback and feature requests. Review collected by and hosted on G2.com.

What do you dislike?

Some UX optimisations could be made to improve the experience for admins and end-users alike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Twine has helped us create a centralised knowledge base for our agency including how-to guides and company policies. Additionally, it's provided a central place for us to share the work we're doing with colleagues, which is especially useful as we're not all located in a single country. Review collected by and hosted on G2.com.

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HR Manager
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Ease of setting up

People at Twine are fantastic - support has been brilliant

Helpful, suggesting ideas and keeping project going Review collected by and hosted on G2.com.

What do you dislike?

Visually it is a little flat and not very dynamic. The Homepage needs to be more enagaging.

You can only upload one document at a time which means it is a time consuming process.

No ability to have branded links to other platforms - would look slicker with them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One source of information

communication vehicle instead of filling up inbox with email

engagement - interactive Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

the team working with passion and enthusiasm on their projects which generates high end quality Review collected by and hosted on G2.com.

What do you dislike?

Currently i do not really have anything negative to mention. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

customer experience and touch points - it is a revolution for the event industry Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I used this tool to share projects and collaborate with other team members and it worked fantastic for that purpose. Review collected by and hosted on G2.com.

What do you dislike?

A few bugs here and there but nothing to worry about and probably even have been fixed since I've used it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommended software and good price Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collaboration and sharing Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very good support given whilst developing our intranet and after implementation with access to key people and product updates. Review collected by and hosted on G2.com.

What do you dislike?

There were a couple of little bits of development that we would have liked that were not available, but nothing that fundamentally changed our product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Offering an intranet to all staff members. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Best collaboration I've used so far, ease of use and very complete Review collected by and hosted on G2.com.

What do you dislike?

Nothing - Completely straightforward and full featured Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Project sharing and sharing ideas between teams Review collected by and hosted on G2.com.

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Do you work for Twine?