What do you like best?
Twine has a ton of features that I have come to rely on but one of my favorite things about Twine is the customer service. The customer service team at Twine are some of the best - most helpful, friendly and knowledgeable that I have ever had the pleasure of working with. I can rest easy knowing that any question I might have or any issue I might be experiencing with Twine will be handled immediately and professionally by the Twine team. Since we use Twine as intranet for internal employees, we heavily rely on it on a daily basis and we need that customer support to be on point... and it is. They go out of their way to ensure we are satisfied every time we communicate and we can get a hold of them via phone, chat or email... so convenient.
What do you dislike?
I like Twine because if there is anything we might not be happy with - I can bring it up to customer service and they literally take steps to fix the issue and have even gone as far as to take my suggestions into consideration when making upgrades. Some things that I would like Twine to offer in the future that they don’t have now is the ability to like/unlike posts and the ability to tag other users in comments. While these two things may seem small, they are important and would be a helpful addition to Twine for my company.
Recommendations to others considering the product:
I recommend that if you are considering Twine, take advantage of the free trial period that it offers. The free trial will allow you to get the full Twine experience free of charge before you take the plunge and purchase Twine.
What problems are you solving with the product? What benefits have you realized?
Without a private, in-house IT team supporting us, keeping an intranet running and up to date has proven to be quite the task. We were always needing to call outside support for technical issues or when updates needed to be made that we didn’t have the knowledge or ability to do ourselves. When we discovered Twine, it solved all of these problems. Since Twine comes with its own support, we never have to worry about any issues in keeping the intranet functioning. In the end, Twine has saved a ton of time and money since we no longer need to hire a company each time we need assistance with our intranet.