# Top 10 8x8 Communication APIs Alternatives & Competitors (7)4.0 out of 5 Based on G2 reviews, 8x8 Communication APIs is often evaluated alongside top-rated alternatives that vary by use case, pricing, and features. Communication Platform as a Service (cPaaS) Platforms is used by teams seeking quick, popular platforms with features like community support, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to 8x8 Communication APIs is [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews), rated ~4.3 stars on G2 from 2363+ reviewers. It is frequently praised for helpful and customer support. Other well-known alternatives to 8x8 Communication APIs are: - [Twilio](https://www.g2.com/products/twilio/reviews) – known for easy integrations and easy setup (G2 star rating ~4.1) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) – highly rated for efficiency and helpful (G2 star rating ~4.4) - [Close](https://www.g2.com/products/close/reviews) – offers helpful and simple (G2 star rating ~4.7) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) – best suited for teams that need customer support and helpful (G2 star rating ~4.4) Browse top options below. Based on G2 review data, 8x8 Communication APIs is most commonly used in industries like [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Software](https://www.g2.com/categories/contact-center). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to 8x8 Communication APIs - JustCall - Twilio - Talkdesk - Close - Dotdigital - Kixie PowerCall & SMS - Aloware - Plivo ## Top 10 Alternatives to 8x8 Communication APIs Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how 8x8 Communication APIs stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Alternative Dispute Resolution, and Consumer Services, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") ](https://www.g2.com/products/saas-labs-justcall/reviews) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews) Product Description JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") ](https://www.g2.com/products/twilio/reviews) [ Twilio ](https://www.g2.com/products/twilio/reviews) By [Twilio](https://www.g2.com/sellers/twilio) [ 4.1/5(530) ](https://www.g2.com/products/twilio/reviews#reviews) Product Description Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us. Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Communication Platform as a Service (CPaaS) ](/categories/communication-platform-as-a-service-cpaas) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ](https://www.g2.com/products/talkdesk/reviews) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews#reviews) Product Description Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to 8x8 Communication APIs, Talkdesk is: Better at meeting requirements Categories in common with 8x8 Communication APIs: [ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image") ](https://www.g2.com/products/close/reviews) [ Close ](https://www.g2.com/products/close/reviews) By [Close](https://www.g2.com/sellers/close) [ 4.7/5(2,069) ](https://www.g2.com/products/close/reviews#reviews) Product Description Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! Reviewers say compared to 8x8 Communication APIs, Close is: Better at meeting requirements More usable Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image") ](https://www.g2.com/products/dotdigital/reviews) [ Dotdigital ](https://www.g2.com/products/dotdigital/reviews) By [Dotdigital](https://www.g2.com/sellers/dotdigital) [ 4.4/5(1,236) ](https://www.g2.com/products/dotdigital/reviews#reviews) Product Description Customer data platform and cross-channel marketing automation for SMEs, retailers, and big brands. Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Communication Platform as a Service (CPaaS) ](/categories/communication-platform-as-a-service-cpaas) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png "Product Avatar Image") ](https://www.g2.com/products/kixie-powercall-sms/reviews) [ Kixie PowerCall & SMS ](https://www.g2.com/products/kixie-powercall-sms/reviews) By [Kixie](https://www.g2.com/sellers/kixie) [ 4.8/5(866) ](https://www.g2.com/products/kixie-powercall-sms/reviews#reviews) Product Description Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch. Reviewers say compared to 8x8 Communication APIs, Kixie PowerCall & SMS is: Better at meeting requirements Better at support More usable Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2a241eafb556687da170e66a60b71e3d/aloware.png "Product Avatar Image") ](https://www.g2.com/products/aloware/reviews) [ Aloware ](https://www.g2.com/products/aloware/reviews) By [Aloware](https://www.g2.com/sellers/aloware) [ 4.1/5(828) ](https://www.g2.com/products/aloware/reviews#reviews) Product Description Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient. Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") ](https://www.g2.com/products/plivo/reviews) [ Plivo ](https://www.g2.com/products/plivo/reviews) By [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) [ 4.5/5(747) ](https://www.g2.com/products/plivo/reviews#reviews) Product Description Global SMS & Voice calls for businesses of all sizes Reviewers say compared to 8x8 Communication APIs, Plivo is: Better at meeting requirements Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Communication Platform as a Service (CPaaS) ](/categories/communication-platform-as-a-service-cpaas) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/06bd5352fdfc9a31bf0c1cbf1549b614/ozonetel.png "Product Avatar Image") ](https://www.g2.com/products/ozonetel/reviews) [ Ozonetel ](https://www.g2.com/products/ozonetel/reviews) By [Ozonetel](https://www.g2.com/sellers/ozonetel) [ 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews#reviews) Product Description Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. Reviewers say compared to 8x8 Communication APIs, Ozonetel is: Better at meeting requirements Categories in common with 8x8 Communication APIs: [ Communication Platform as a Service (CPaaS) ](/categories/communication-platform-as-a-service-cpaas)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") ](https://www.g2.com/products/salesmsg/reviews) [ Salesmsg ](https://www.g2.com/products/salesmsg/reviews) By [Salesmsg](https://www.g2.com/sellers/salesmsg) [ 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews#reviews) Product Description Salesmsg makes it easy for businesses to send and receive text messages. Reviewers say compared to 8x8 Communication APIs, Salesmsg is: Better at meeting requirements More usable Categories in common with 8x8 Communication APIs: [ SMS Marketing ](/categories/sms-marketing)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) ## 8x8 Communication APIs Alternatives FAQs Generated using AI ### How does 8x8 Communication APIs compare to JustCall? According to G2 data, [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) holds an average rating of 4.0/5 from 7 reviews, while [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) has a higher average rating of 4.3/5 based on 2,386 reviews. In dimension scores, 8x8 Communication APIs leads JustCall by 0.3 points in "better at support" (9.3 vs 8.3) and by 0.4 points in "more usable" (9.2 vs 8.8), whereas JustCall scores higher in "easier to set up" and "easier to admin". User sentiment for 8x8 Communication APIs highlights strengths in customer engagement, customization, messaging, call quality, and security. JustCall's sentiment overwhelmingly praises ease of use (286 mentions), features (207 mentions), helpfulness (193 mentions), customer support (161 mentions), call management (154 mentions), integrations (149 mentions), and CRM integration (121 mentions). ### What are the best alternatives to 8x8 Communication APIs? The best alternatives to 8x8 Communication APIs are [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars, 2386 reviews), [Twilio](https://www.g2.com/products/twilio/reviews) (4.1/5 stars, 522 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2505 reviews), and [Close](https://www.g2.com/products/close/reviews) (4.7/5 stars, 2042 reviews). These alternatives have higher ratings and significantly larger review counts, indicating broader user adoption and satisfaction. ### What features do alternatives offer that 8x8 Communication APIs does not? Alternatives offer advanced AI-powered features such as real-time agent assist, AI coaching, sentiment analysis, AI call scoring, and AI Voice Agents that 8x8 Communication APIs does not provide. They also include multi-channel unified communication platforms integrating SMS, WhatsApp, email, and social messaging in one interface, as well as sophisticated call routing, IVR builders, and automation-first customer experience solutions. ### Which Communication Platform as a Service (CPaaS) tools do reviewers recommend instead of 8x8 Communication APIs? Reviewers recommend [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) for its AI-powered communication platform with seamless CRM integrations, efficient call management, and automation features that improve operational efficiency by 27%. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is favored for its AI-driven call routing, real-time transcription, sentiment analysis, and comprehensive omnichannel contact center capabilities that enhance customer experience and agent productivity. [Close](https://www.g2.com/products/close/reviews) is highly recommended for its all-in-one sales CRM with built-in calling, email, SMS, and pipeline management, offering a user-friendly interface and powerful automation that streamlines sales workflows. [Twilio](https://www.g2.com/products/twilio/reviews) is praised for its developer-friendly APIs, global reach, and reliable communication channels including SMS, voice, and WhatsApp, making it a flexible choice for scalable communication solutions. ### Why do users choose JustCall over 8x8 Communication APIs? Users choose [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) over [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) primarily for its superior ease of use, extensive feature set, and seamless CRM integrations. JustCall has 286 mentions of ease of use and 121 mentions of CRM integration, reflecting its user-friendly interface and strong compatibility with business tools like HubSpot and Salesforce. The platform's setup process is noted as straightforward and quick, with 138 mentions of easy setup. Additionally, JustCall's customer support is frequently praised (161 mentions), with users highlighting responsive and helpful service. JustCall also offers advanced automation features, AI-powered call transcription, and analytics that enhance productivity and sales effectiveness. Pricing and scalability also influence user preference; JustCall is recognized for offering better pricing structures for small to mid-sized teams and more flexible plans. The broad adoption reflected in over 2,300 reviews and a 4.3-star rating further reinforces user confidence in JustCall's reliability and comprehensive communication capabilities, making it the preferred choice for businesses seeking an integrated, easy-to-use cloud communication platform. ### Explore Articles [ Accounting Firms in Los Angeles ](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us) [ Best-rated customer data platform for software firms ](https://www.g2.com/discussions/best-rated-customer-data-platform-for-software-firms) [ Best Anti Money Laundering Software ](https://www.g2.com/discussions/best-anti-money-laundering-software-tools) [ Advanced contact center management software ](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software) [ What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths? ](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths) [ What Oracle E-Business Suite deployment trends should enterprise teams understand when evaluating reseller partners? ](https://www.g2.com/discussions/what-oracle-e-business-suite-deployment-trends-should-enterprise-teams-understand-when-evaluating-reseller-partners) ### Spotlight Categories [ Conversation Intelligence Software ](https://www.g2.com/categories/conversation-intelligence) [ Job Search Sites ](https://www.g2.com/categories/job-search-sites) [ Field Service Management Software ](https://www.g2.com/categories/field-service-management)