Fair pricing, easy deployment, ease of use, user-friendly UI, normal operation with non-US numbers Review collected by and hosted on G2.com.

Poor customer support.

Use of AI for responses to customers.

Kicking request from one department to another with more than 2 weeks required to understand the source of the problem

Disability to resolve issues with blocking/filtering SMS by local US carriers while Twilio is based in the US. Review collected by and hosted on G2.com.

I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has on numerous occasions successfully identified and blocked verification sms transmissions to destinations suspected to be fraudulent, thereby saving our product from exploitation and my organization from financial loss . Review collected by and hosted on G2.com.

I am satisfied with Twilio's performance in terms of our reliance on it for user verification and product notifications delivery, and I confidently rate it as a flawless 10/10. Twilio has consistently not only met but often surpasses the requirements and expectations of my department's use-cases for this platform. Review collected by and hosted on G2.com.

Honestly, compared to their competition, I can't think of any. Review collected by and hosted on G2.com.

We tried for over a month to get our basic A2P campaign approved by Twilio. Our campaign was rejected five times, each time with no explanation as to why, and with no documentation as to how to rectify our campaign. We tried seeking their help via the customer support system, which went nowhere. We eventually gave up and went elsewhere. If you are planning an A2P campaign with Twilio, don't waste your time and go elsewhere. Review collected by and hosted on G2.com.

Twilio's integration with our CRM is at the core of our business. It links call recordings and text message history to the profile of each customer so we never lose track of any communication with customers or our internal team. Review collected by and hosted on G2.com.

While we can make outbound calls just fine, the biggest pain point we have with Twilio is the inability to answer incoming calls. If the customer is assigned to a specific user in our CRM, it will forward to their personal cell phone, but we'd rather be able to answer it from within our CRM. Review collected by and hosted on G2.com.

Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. Review collected by and hosted on G2.com.

Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes Brand management a bit more difficult Review collected by and hosted on G2.com.

1. Twilio Authy Autenticator: The best authenticator that one could use, the main advantage is that the Autenticator is tied to your Phone Number rather than your native account, this was the main reason for our firm to switch to Twilio Authy Autenticator.

2. Multi Device Support: Authy is the only authenticator that truly supports multiple devices and works flawlessly. Review collected by and hosted on G2.com.

1. UI UX: There is a lot of friction in locating the proper account, and I wish there was a way to make the size smaller so that it was easier to discover. However, the ability to search and rearrange does help. Review collected by and hosted on G2.com.

Twilio is the best telephony platform that helps with calling and sending SMS or campaigns to customers.

It helps to send multiple marketing or promotional messages to customers with advance opt-in and opt-out management. Review collected by and hosted on G2.com.

The development of Twilio for advanced functionalities is a bit complex to understand for newcomers.

Twilio must provide sales dialer for agents to call customers. Review collected by and hosted on G2.com.

The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance. Review collected by and hosted on G2.com.

I'm generally reluctant to rate a service 1 star, but my experience with Twilio's customer support left me no choice. The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance.

My issues weren't addressed in a timely manner and the solutions proposed often lacked the necessary clarity. For a tech-driven platform like Twilio, it's surprising to see such an underwhelming support infrastructure.

The company needs to invest heavily in their customer support sector. Review collected by and hosted on G2.com.

Twilio platfrom provides all we need to know in terms of mobile usage in one glance. Integration itself basically is seamless as well once configured - less upkeeps and more on monitoring. Review collected by and hosted on G2.com.

At the core set-up would need deep integral technical knowledge as some of the terms can be of a jargon to many and can be intimidating so best if someone who's well-versed can set this up. Review collected by and hosted on G2.com.

Integration for SMS and Calls is very easy, I have used for OTP Authentication and Chat services Review collected by and hosted on G2.com.

Costly and the UI for integration is a bit complex. Very limited in terms of customization to meet the UI of the Application in which it is going to be integrated Review collected by and hosted on G2.com.