centralized platform for sms and whatsapp dev Review collected by and hosted on G2.com.

pricing, customer experience, UX, and campaigns Review collected by and hosted on G2.com.

useful and fast to contact customers all the time Review collected by and hosted on G2.com.

would like to be able to listen to my calls Review collected by and hosted on G2.com.

The way in which Twilio is integrated is amazing, it allows us to implement it literally in any application and software, plus it has a large repertoire of native applications, allowing us to connect without a code bar. Review collected by and hosted on G2.com.

When there are no native applications, it is very complex to connect, since it is mandatory that you know how to program to do it, plus it does not have a platform for people who just want to send simple messages. Review collected by and hosted on G2.com.

Twilio is a great service provider for us and we're continuing to get great value from them Review collected by and hosted on G2.com.

Support and requesting new numbers, shortcodes and etc. can be a bit tricky and slow Review collected by and hosted on G2.com.

It was very easy for me to purchase my service and be billed promptly, and be assigned a phone number. Review collected by and hosted on G2.com.

When setting up phone number there are numerous requirements for certifications, Weber hawks, and technical integration requirements that are neither well documented, clear, or aided by any on screen bye workflow. Further there are no live chat or Live telephone options for a small business. Finally when emailing support, response times are greater than 24 hours. I purchased a Twilio number four weeks ago and I still can neither receive calls no more receive voicemails. Tragic. Would not recommend try RingCentral instead Review collected by and hosted on G2.com.

There are many features, tons of integrations, and not so hard to setup Review collected by and hosted on G2.com.

When something's wrong, don't expect them to help with diagnosis, let alone support! Review collected by and hosted on G2.com.

The ability to make and receive calls and SMS Review collected by and hosted on G2.com.

Incoming calls are not personalized Review collected by and hosted on G2.com.

It has a very low cost for the service, which is excellent to avoid inflating the IT department's budget. It is very easy to implement and is always active; we have not had any problems because it guarantees business continuity. The tool is powerful, integrating all tools and solutions through Zapier and webhooks, and is just a far-reaching system. Review collected by and hosted on G2.com.

The UXI is a bit cumbersome when it comes to creating subaccounts and viewing analytics; it's so powerful that you can get lost, but that's a minor issue since I'm sure someone with more knowledge can be more efficient in its use. Review collected by and hosted on G2.com.

One of the best things about Twilio is how easy it makes verifying identities with OTPs (One-Time Passwords). It's super reliable and fast, which is crucial for keeping things secure. Plus, it's flexible enough to integrate into different platforms seamlessly. Overall, Twilio's OTP verification is a lifesaver for keeping accounts safe without causing headaches for users. Review collected by and hosted on G2.com.

One downside of Twilio is its requirement to make a payment before sending OTPs to unverified numbers. It would be helpful if they offered a few free trials or a minimum number of chances to try before requiring payment. While the overall experience is positive, this initial barrier can be a bit frustrating for users who want to test the service before committing to payment. Review collected by and hosted on G2.com.

What I like about Twilio is its user-friendly system—the API alone is straightforward, and integration with communication systems is super easy. Reliable it is. Review collected by and hosted on G2.com.

Thoough some features are easy to use, the advanced ones tend to get tricky to implement. Also, the cost is a bit high especially if it's used by high-volume users. Review collected by and hosted on G2.com.