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Twilio's free tier is misleading and doesn't allow real testing, only preset SMS, which feels more like a demo than a free plan. The onboarding process is confusing, and I had a very specific use case which wasn't supported without hours of struggle. I was charged $20 upfront for registration fees without any clear benefit, and my account was suspended for lack of funds. The pricing model seems deceptive, with hidden charges for necessary permissions totaling $19, which aren't clearly displayed. Overall, it felt like a scam, and I've decided to switch providers. Review collected by and hosted on G2.com.

Twilio has great customer support and they make it easy to use for people like me who are not natives of the techy language and landscape. We use it to work with our volunteer CRM and it makes it much easier to communicate with people daily. Review collected by and hosted on G2.com.

I don't really have another company to compare Twilio to, but there is not much I dislike about Twilio's service. Review collected by and hosted on G2.com.

I like that Twilio makes communication features like SMS, voice, and authentication easy to add with simple APIs and great developer tools. Review collected by and hosted on G2.com.

One thing people often dislike about Twilio is that pricing can become expensive and complicated at scale, especially with carrier fees and compliance costs. Developers also frequently complain about slow customer support and frustrating onboarding or verification processes. Review collected by and hosted on G2.com.

I like the variety of ways we can communicate with our clients using Twilio. Texting works very well for me as it seems to be the easiest way to get a response and confirm appointments. Setting up our account and selecting a number was very easy. Review collected by and hosted on G2.com.

The onboarding process took quite a while and seems like it could be easier. They should walk a customer through the process instead of leaving them to guess then have to redo something. The A2P 10DLC setup was brutal. Review collected by and hosted on G2.com.

Great system for managing SMS token based logins to our online platform. Deals with all the authentication so that we don't have to store personal data. We also use it to send SMS messages to users once they are registered. Review collected by and hosted on G2.com.

Online portal could be a bit easier to use / find what you want but other than that no dislikes! Review collected by and hosted on G2.com.

Twilio lets you access even the smallest details it provides, as long as the integration is done properly. Review collected by and hosted on G2.com.

Charges. In my opinion, it uses up a lot of charge. Review collected by and hosted on G2.com.

Twilio offers a very reliable and scalable CPaaS with excellent APIs for SMS, WhatsApp, voice, and omnichannel communication. The documentation is detailed, integrations are flexible, and it’s easy to customize workflows for different use cases. It works well across regions and handles high volumes without delivery issues. Review collected by and hosted on G2.com.

Pricing can become expensive as usage scales, especially for SMS and WhatsApp. Initial setup and configuration may feel complex for non-technical teams, and some advanced features require deeper technical expertise. Support response time can vary depending on the plan. Review collected by and hosted on G2.com.

The api docs are prety solid and easy to sms working fast. been using it for like 2 years now for our app notifications and it just works most of the time. Setup was very simpler than i expected Review collected by and hosted on G2.com.

Pricing structure is annoying to figure out feels like there is hidden fees that add up and when u need support it can be slow unless paying for premium Review collected by and hosted on G2.com.

Their user interface and the broad suite they cover Review collected by and hosted on G2.com.

everything else. Absolute waste of time. Stuck in cyclical loop of getting rejected while providing valid company information. I regret even getting this far with the company Review collected by and hosted on G2.com.

It is a way to integrate API services with a CRM. Review collected by and hosted on G2.com.

The support is the worst I have ever seen in my life. It took over a month to respond with my inquiry which was to repeat (email btw) my ticket number.... Review collected by and hosted on G2.com.