--- title: Twilio Reviews meta\_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 530 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Twilio Reviews & Product Details Visit Website Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. * * * Product Website Twilio Seller [Twilio](https://www.g2.com/sellers/twilio) Discussions [Twilio Community](https://www.g2.com/products/twilio/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/twilio/pricing) ## Twilio Integrations (20) What do users say about integrations? Verified by Twilio [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CERVIS ](https://www.g2.com/products/cervis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Customer.io ](https://www.g2.com/products/customer-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Deepgram ](https://www.g2.com/products/deepgram/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eleven labs ](https://www.g2.com/products/eleven-labs-2026-06-08/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Academy ](https://www.g2.com/products/hubspot-academy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jiminny ](https://www.g2.com/products/jiminny/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") n8n ](https://www.g2.com/products/n8n/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pabbly ](https://www.g2.com/products/pabbly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PlusThis ](https://www.g2.com/products/plusthis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pushover ](https://www.g2.com/products/pushover/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Quo ](https://www.g2.com/products/quo-quo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vapi ](https://www.g2.com/products/vapi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vapi AI ](https://www.g2.com/products/vapi-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Dániel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dániel S.") DS Dániel S. CTO Small-Business (50 or fewer emp.) 3/1/2024 "Reliable SMS senting that I don't have to worry about" 4.5/5 What do you like best about Twilio? Reliability and ease of use. There is no question left unanwsered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. Review collected by and hosted on G2.com. What do you dislike about Twilio? The need for leasing a phone number is quite high for $35, while probably many others use the same number. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Sending SMS to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/30/2024 "A complete calling and texting platform" 5/5 What do you like best about Twilio? Endless features, straightforward to get phone numbers from everywhere in the world. User friendly. Review collected by and hosted on G2.com. What do you dislike about Twilio? The new regulation of text messages with the approvals makes the campaigns and the process very slow to approve. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Notify previous customers of new promotions—caling customers in different countries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shobhit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit G.") SG Shobhit G. Digital Marketing Strategist & Automation Specialist Marketing and Advertising Small-Business (50 or fewer emp.) 5/23/2024 "Twilio is a great tool for customer loyalty but it's not for beginners" 3.5/5 What do you like best about Twilio? the offer so much communication options from sms, IVR and much more Review collected by and hosted on G2.com. What do you dislike about Twilio? Their dashboard navigational is hard for beginners and it might seem complex Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? twilio help in creating customer loyalty towards your brand all communication twilio work seamless with all the required tool under one roof Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Maxwell Kwadwo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maxwell Kwadwo F.") MF Maxwell Kwadwo F. Digital Engagement & IT Manager Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/13/2023 "Twilio is helping us integrate SMS functionality into our handyman mobile and web apps." 5/5 What do you like best about Twilio? Twilio's messaging reliability is exactly what we had been looking for and they made it easier for one-time passcodes to be sent promptly to our new users who register to use our Handyman app. Review collected by and hosted on G2.com. What do you dislike about Twilio? It's implementation requires a bit of tech-know how to handle the custom codes and the APIs. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? We've integrated Twilio into our mobile apps to deliver OTP SMS and Notifications promptly to the users of our handyman mobile application. Review collected by and hosted on G2.com. Show More 12/26/2023 Current UserValidated ReviewerSource: Organic ![Lisa O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa O.") LO Lisa O. Senior Frontend Developer Mid-Market (51-1000 emp.) 10/4/2023 "Twilio has proven to be scalable and reliable." 5/5 What do you like best about Twilio? As a software developer, I am mostly thrilled by the quality of documentations which Twilio has made available over the years, regardless of what Twilio product we are trying to integrate into our apps, whether it is Twilio Flex, Twilio voice, programmable messaging or even elastic SIP trunking. Twilio just provides everything we need including API reference documentation, SDKs in my preferred programming language and a customer service team that once helped me edit my Twilio codebase. The above makes Twilio easy to implement and maintain without major problems. Review collected by and hosted on G2.com. What do you dislike about Twilio? Twilio does a good job as far as I am concerned. Its service is sacalable, it boasts a 99.9% uptime rate and its support for major programming language is just beautiful. For me, no sms/voice communication platform even comes close to Twilio because of some of the aforementioned reasons mentioned above. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio is used for different purposes in my company , depending on the team and department. At my department, Twilio powers our two factor authentication and multi factor authentication protocols, ensuring that our products are safer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Orkhan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Orkhan H.") OH Orkhan H. Head of Growth Computer Software Small-Business (50 or fewer emp.) 12/26/2023 "It's totally bad software" 0/5 What do you like best about Twilio? Customer support is quite fast. It's a complicated system with no set safety precautions. Review collected by and hosted on G2.com. What do you dislike about Twilio? Our system got an SMS attack and they agreed to discharge all our account money. Fortunately, it has just reached daily spending which is $2k, and then stopped. They refuse to refund or provide any credits. They just say that we should take care of it with our security measures however we set to charge only USD 25 when the balance goes below $5. But these happened in a very short time so we even did not get an email about these transactions. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? SMS notifications for OTP while sing up Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/15/2023 "Offers Whatsapp API at an affordable cost" 4.5/5 What do you like best about Twilio? We are a software product company and we provide Whatsapp Integration with our product through Twilio API. Our customers can work on our software and interact with their users on Whatsapp without leaving the software. All conversations are carried out by APIs Review collected by and hosted on G2.com. What do you dislike about Twilio? The software comes with a steep learning curve. Although there are guides posted on their website by Twilio the guides have limitations and we have to look towards community support for some queries e.g. decoding error logs Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? We offer helpdesk portal as our software product. One of the capabilities of our software is providing integration with Whatsapp where the WhatsApp messages can be converted into tickets, and the agents resolving the issue reply through the helpdesk. The reply goes as a WhatsApp message. We have integrated our software with Twilio Whatsapp API as Twilio is well known brand and supports 100+ countries worldwide. Thus we can offer our software to wider worldwide audience. Also as we use our own software to manage our tickets too, we have integrated our company's whatsapp no too with Twilio. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![John P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John P.") JP John P. Marketing Assistant Small-Business (50 or fewer emp.) 8/14/2023 "Terrible experience. Slow unresponsive support. I lost customers because of Twilio" 0.5/5 What do you like best about Twilio? I actually really liked the service, mainly how easy that made it to add SMS capabilities to my app. But there are plenty of other tools that can do this. Review collected by and hosted on G2.com. What do you dislike about Twilio? t the beginning, my experience with Twilio was quite positive. However, recent regulation changes concerning SMS and phone numbers have brought some challenges to light. I believe that Twilio could have been clearer and more proactive in their communication about these adjustments and their implications. Upon seeking clarification, I was initially reassured by Chris from support that all was in order on my end. Unfortunately, a few days later, I experienced disruptions with the SMS alerts from my app. While I understand the weight of my concerns may vary, I felt the urgency of resolving these issues given the critical role of Twilio's SMS infrastructure for my application. I engaged with their support on 8/11, and by 8/14, I'm still awaiting a comprehensive solution. I recognize that Twilio cannot control external regulation changes. However, as an infrastructure application, I believe it's paramount for them to offer responsive and insightful support. Addressing issues promptly can significantly mitigate the downstream impact on customers like myself. I truly hope Twilio takes this feedback seriously, as it's essential for them to maintain trust and reliability in their service. While I have reservations now, I believe every company has room to learn and grow. Potential users should be aware and consider my experience in their decision-making process. For now, I'd recommend that anybody with an app that needs to send critical alerts stays clear of Twilio. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio allow me to send OTP sms notifications from my app, as well as transactional SMS notifications informing my customers anytime their form is submitted from one of my forms. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic YC Yogesh C. Engineer Small-Business (50 or fewer emp.) 3/24/2024 "Twilio OTP experience was amazing, secure and seamless." 4.5/5 What do you like best about Twilio? With Twilio one is able to use feature of OTP verification and chat feature. Twilio is simple to use and integrate. Moreover, Twilio is secure to use. Review collected by and hosted on G2.com. What do you dislike about Twilio? The only downside of using Twilio is that there should be more free trials before actual buying of plan. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio helps to verify identity with OTP verification. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") AF Verified User in Fund-Raising Small-Business (50 or fewer emp.) 11/17/2023 "Horrendous customer service" 1/5 What do you like best about Twilio? Easy API hookup - that is really the only redeeming quality Review collected by and hosted on G2.com. What do you dislike about Twilio? The customer service was some of the most inept, rude, and smug people I have ever dealt with - even with folks that are "higher ups" within the company. We were spending over $100k a year with them since 2022. They overcharged us by $18k in 2023 and only gave us back a $9k credit. Due to the issue, we told them we would not be renewing our contract if they did not assign us a new account rep since our experience with ours was atrocious. They told us we would not be getting a new account rep so we are leaving. Such an easy fix and they wouldn't help us out. We used Twilio every single day so just know that they brought us to our breaking point. Trying to get a new number approved has become impossible and they won't give you a reason as to why phone applications are being denied. Support team is useless. They laid off a huge amount of their work force and it shows. The company is going donwhill fast. The Twilio we worked with in 2022 is not the Twilio that is offered in 2023. A huge waste of money and they are extremely deceptive. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? They are solving no problems and only bringing new issues into our workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Twilio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Twilio ](https://www.g2.com/products/twilio/discussions/new) GU Guest User • Last activity over 2 years ago What is Twilio used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-twilio-used-for) ![Akhil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhil M.") AM Akhil M • Last activity over 4 years ago Is it possible to do automated skype message using twilio 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) [ View all Discussions ](https://www.g2.com/products/twilio/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 10% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/twilio/pricing) ## How much does Twilio cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 39 purchases. Get Price Estimate Twilio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image") Vonage Communications APIs 4.2/5(404) [ Compare Now ](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image") Bandwidth 4.4/5(504) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") Plivo 4.5/5(747) [ Compare Now ](https://www.g2.com/compare/plivo-vs-twilio) ##### ##### Twilio Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Professional Support API Features Live Chat Screen Sharing Subtitles and Closed Captions Security and Compliance Encryption Watermarking HIPAA Compliance [ View More Features ](https://www.g2.com/products/twilio/features) ## Top-Rated Alternatives [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![MSG91](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MSG91") MSG91 4.5/5(199) ](https://www.g2.com/products/msg91/reviews) [ ![Vonage Communications APIs](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio/competitors/alternatives) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[VoIP Providers](https://www.g2.com/categories/voip-providers)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[VoIP Providers](https://www.g2.com/categories/voip-providers)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best collaborative project management platform](https://www.g2.com/discussions/best-collaborative-project-management-platform)[Best time tracking software for small business](https://www.g2.com/discussions/what-s-the-best-time-tracking-software-for-small-business-teams)[Branding Agencies in New York](https://www.g2.com/categories/branding-agencies/locations/new-york-ny-us) [What are the best practices for evaluating and selecting UKG Marketplace solutions to support growing teams with complex HR and payroll requirements?](https://www.g2.com/discussions/what-are-the-best-practices-for-evaluating-and-selecting-ukg-marketplace-solutions-to-support-growing-teams-with-complex-hr-and-payroll-requirements)[Advanced contact center management software](https://www.g2.com/discussions/what-s-the-most-advanced-contact-center-management-software)[Pros and Cons Details](https://www.g2.com/products/twilio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)