--- title: Twilio Reviews meta\_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 530 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 530 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Twilio Reviews & Product Details Visit Website Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. * * * Product Website Twilio Seller [Twilio](https://www.g2.com/sellers/twilio) Discussions [Twilio Community](https://www.g2.com/products/twilio/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/twilio/pricing) ## Twilio Integrations (20) What do users say about integrations? Verified by Twilio [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CERVIS ](https://www.g2.com/products/cervis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Customer.io ](https://www.g2.com/products/customer-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Deepgram ](https://www.g2.com/products/deepgram/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ElevenLabs ](https://www.g2.com/products/elevenlabsio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Eleven labs ](https://www.g2.com/products/eleven-labs-2026-06-08/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Academy ](https://www.g2.com/products/hubspot-academy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jiminny ](https://www.g2.com/products/jiminny/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") n8n ](https://www.g2.com/products/n8n/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pabbly ](https://www.g2.com/products/pabbly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PlusThis ](https://www.g2.com/products/plusthis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pushover ](https://www.g2.com/products/pushover/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Quo ](https://www.g2.com/products/quo-quo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vapi ](https://www.g2.com/products/vapi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vapi AI ](https://www.g2.com/products/vapi-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews) Show More ![Amos V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amos V.") AV Amos V. Vice President Small-Business (50 or fewer emp.) 9/16/2025 "Evaluating Twilio for Business Communication Needs" 4/5 What do you like best about Twilio? Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments. I also appreciate the strong global coverage and consistently high delivery rates. Review collected by and hosted on G2.com. What do you dislike about Twilio? The biggest drawback is the pricing, which can get expensive at scale compared to some competitors. Billing can also feel a bit complex with different rates for regions and channels. In addition, while the platform is powerful, some features take extra effort to configure, and support response times could be faster for urgent issues. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? For us, Twilio is hosting our corporate phone numbers, which makes managing our communications much easier. Instead of relying on traditional phone systems, we can handle everything through Twilio’s platform — routing calls, scaling as needed, and integrating with our other systems. This has reduced overhead, given us more flexibility, and ensured our business lines remain reliable and accessible from anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Edgard C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edgard C.") EC Edgard C. Real Time Monitor Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/14/2025 "Exceptional flexibility and reliability for real-time communications" 5/5 What do you like best about Twilio? What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. Review collected by and hosted on G2.com. What do you dislike about Twilio? What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio solves the challenge of integrating and scaling communications with customers, whether through calls, SMS, WhatsApp, or video, without the need to develop or maintain your own infrastructure. It allows you to centralize and automate these channels, which increases availability and reduces operational failures. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Huzaifa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huzaifa A.") HA Huzaifa A. Chief Executive Officer Small-Business (50 or fewer emp.) 7/20/2026 "Horrible Company" 0/5 What do you like best about Twilio? Nothing whatsoever. The UI, integrations, and overall performance are all horrible. Customer service is especially bad, and the pricing is terrible too. Review collected by and hosted on G2.com. What do you dislike about Twilio? Everything Theres nothing to like about it Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mattis A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mattis A.") MA Mattis A. 11/14/2025 "$10,000 fraud charges, no help from Twilio on solving it - straight up scam" 0/5 What do you like best about Twilio? Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. Review collected by and hosted on G2.com. What do you dislike about Twilio? I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I use Twilio for SMS communication to customers, but I've faced major fraud issues and poor support, costing us significant money and operational challenges. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sanjuktha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjuktha B.") SB Sanjuktha B. Customer Success Manager Small-Business (50 or fewer emp.) 11/25/2025 "Speeds Up Decisions, But UI Can be Better" 3.5/5 What do you like best about Twilio? It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. Review collected by and hosted on G2.com. What do you dislike about Twilio? It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Reaching out to multiple clients t the same time giving me a better conversion ratio, it helps me handle all the OTPs and delivers the SMS faster and gives me a unified place to track these. Prior to this, I used to manage it manually and it made it very inconsistent as I was in touch with multiple providers. Now I can track the operations more seamlessly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. Small-Business (50 or fewer emp.) 7/11/2026 "Terrible Customer Service - like talking to a wall" 0/5 What do you like best about Twilio? Choosing local phone numbers - programming them. Review collected by and hosted on G2.com. What do you dislike about Twilio? Terrible customer service for long time customers Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Connecting customers to their customers. Although this has become hard Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/25/2026 "Frustrating Experience with Poor Support and Usability" 0/5 What do you like best about Twilio? I like that Twilio's core features and functions work, allowing me to run my business. Review collected by and hosted on G2.com. What do you dislike about Twilio? The platform's actual support and usability are poor. Their UI feels like it's in the nineties, and their support is awful. They want to upcharge for basic features and functions. I would gladly use any other provider than Twilio if I had the opportunity, as they're terrible. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? It helps with calling people. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Muhammad O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad O.") MO Muhammad O. Salesforce Business Analyst Information Technology and Services Small-Business (50 or fewer emp.) 2/25/2026 "Reliable API for SMS and WhatsApp and it is easy and scalable also for Messaging solutions." 5/5 What do you like best about Twilio? Easy API integration with clear documentation. Message delivery is more reliable and the platform scales well for SMS , OTP , and also for notifications as well. Review collected by and hosted on G2.com. What do you dislike about Twilio? Pricing can be a bit high as usage increases. Some advanced features require technical knowledge to configure properly. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twilio helps us manage SMS and WhatsApp communication at one platform. we use it for OTP , Alerts , and marketing messages , which saves our time and improves customer management and engagement. Automation features reduces manual work and improve delivery reliability. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: Organic ![Amanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda D.") AD Amanda D. Director of Integrated Solutions Management Information Technology and Services Mid-Market (51-1000 emp.) 5/28/2026 "Simple SMS Start, but Support and Response Times Need Improvement" 2/5 What do you like best about Twilio? Twillio was our first experience with SMS for our product.. it was what was available at the time and was a simple start Review collected by and hosted on G2.com. What do you dislike about Twilio? Customer support - service plans - response times Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? Twillio was our first solution for SMS within out platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ihor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ihor B.") IB Ihor B. Founder & CEO Small-Business (50 or fewer emp.) 3/10/2026 "Effective Messaging with Room for Support Improvement" 3.5/5 What do you like best about Twilio? I find Twilio effective as we didn't experience downtime while using it. I also like how I can create campaigns for different use cases and then launch automation in Workee. Additionally, the ability to create subaccounts in Twilio is beneficial. Review collected by and hosted on G2.com. What do you dislike about Twilio? Support could be improved. It takes a few days to get the reply. Compliance takes a lot of time. Review collected by and hosted on G2.com. What problems is Twilio solving and how is that benefiting you? I use Twilio for sending notifications to our customers, and its efficiency without downtime is crucial for reliable communication. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Twilio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Twilio ](https://www.g2.com/products/twilio/discussions/new) ![Akhil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhil M.") AM Akhil M • Last activity over 4 years ago Is it possible to do automated skype message using twilio 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) GU Guest User • Last activity over 2 years ago What is Twilio used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-twilio-used-for) [ View all Discussions ](https://www.g2.com/products/twilio/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 10% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/twilio/pricing) ## How much does Twilio cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 39 purchases. Get Price Estimate Twilio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-communications-apis.png "Product Avatar Image") Vonage Communications APIs 4.2/5(404) [ Compare Now ](https://www.g2.com/compare/twilio-vs-vonage-communications-apis) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_89e20901aefa348939ec250ca6be763d/bandwidth-bandwidth.png "Product Avatar Image") Bandwidth 4.4/5(504) [ Compare Now ](https://www.g2.com/compare/bandwidth-bandwidth-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_94cbca44569818513519d364cc037f18/plivo.png "Product Avatar Image") Plivo 4.5/5(747) [ Compare Now ](https://www.g2.com/compare/plivo-vs-twilio) ##### ##### Twilio Features Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Professional Support API Features Live Chat Screen Sharing Subtitles and Closed Captions Security and Compliance Encryption Watermarking HIPAA Compliance [ View More Features ](https://www.g2.com/products/twilio/features) ## Top-Rated Alternatives [ ![Plivo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![MSG91](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MSG91") MSG91 4.5/5(199) ](https://www.g2.com/products/msg91/reviews) [ ![Vonage Communications APIs](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio/competitors/alternatives) ##### Categories on G2 [SMS Marketing](https://www.g2.com/categories/sms-marketing)[VoIP Providers](https://www.g2.com/categories/voip-providers)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) [SMS Marketing](https://www.g2.com/categories/sms-marketing)[VoIP Providers](https://www.g2.com/categories/voip-providers)[WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)[Video Platform as a Service (VPaaS)](https://www.g2.com/categories/video-platform-as-a-service-vpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which business process management platforms connect multiple systems and keep data flowing automatically between departments?](https://www.g2.com/discussions/which-business-process-management-platforms-connect-multiple-systems-and-keep-data-flowing-automatically-between-departments)[Top-rated tools for tracking workspace utilization](https://www.g2.com/discussions/what-are-the-top-rated-tools-for-tracking-workspace-utilization)[Which audio editing app for Android is actually good enough for mobile recording and editing without destroying sound quality or being too limited for real work?](https://www.g2.com/discussions/which-audio-editing-app-for-android-is-actually-good-enough-for-mobile-recording-and-editing-without-destroying-sound-quality-or-being-too-limited-for-real-work) [Which newsroom management systems combine press release distribution with media coverage tracking analytics?](https://www.g2.com/discussions/which-newsroom-management-systems-combine-press-release-distribution-with-media-coverage-tracking-analytics)[Which encryption key management platforms offer hardware security module integration and compliance support?](https://www.g2.com/discussions/which-encryption-key-management-platforms-offer-hardware-security-module-integration-and-compliance-support%20)[Pros and Cons Details](https://www.g2.com/products/twilio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)