This is a strong out of the box offering from Twilio. That allows for admins to immediatley begin building out new communication streams. Review collected by and hosted on G2.com.

Some development/coding background is needed to complete all the desired changes. Review collected by and hosted on G2.com.

Twilio's approach with Flex is enabling customers and partners to create contact center solutions that previously had never been thought of. Review collected by and hosted on G2.com.

The current administration of Flex is not at the level of maturity that many customers will require, but we are confident that Twilio will get there or customers & partners will leverage APIs to build their own. Review collected by and hosted on G2.com.

The product can be customized as per the scalability and the requirements of the client Review collected by and hosted on G2.com.

The pricing can be improved and the complexity can be minimized Review collected by and hosted on G2.com.

Flex is the complete product that can be modified to meet specific business needs. This is the first product that is flexible enough that can be molded around business processes in the contact center Review collected by and hosted on G2.com.

At this point it looks like that out of box user interface is not user friendly for non developer staff. I believe that company can build a wrapper around specific admin/supervisor functions, but it would be great if we can have something out of box Review collected by and hosted on G2.com.

APIs to change features on the UI and realtime monitoring features. Review collected by and hosted on G2.com.

Reporting and WFO and Conversation recording and playback. Review collected by and hosted on G2.com.

Twilio flex. Best product to solve call center problems Review collected by and hosted on G2.com.

Some ui part of it. But the rest is all good. Everything is awesome! Review collected by and hosted on G2.com.