It can be setup very quickly with the help of documentations. It works under he rest API and the call as well as text interactions are better than the competitors. Paying for number of text notification which you sent or whichever service you used. We can always trust on the reliability of the messages. It is very adaptable to requirements. It also increases information collection. Review collected by and hosted on G2.com.

When we implemented it , we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more option available for custom messages in error. Review collected by and hosted on G2.com.

This application is preety much easy to use and has several features, all that required for call center purposes. I like most its calling functionality and quality of voice. Routing and auto Interactive Voice Response feature is amazing. Review collected by and hosted on G2.com.

Technically i did not find any issue in the application. Its user interface a bit odd. But still i like it. Review collected by and hosted on G2.com.

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem . Review collected by and hosted on G2.com.

i must be more simple to use and have low prince Review collected by and hosted on G2.com.

I like most Twilio API inbuilt features like real time communication, auto call, ivr, call routing, delivery report etc. Its easy to integrate API in new and existing application. Its much secure as it does require Account Sid and Auth Token to utilize the service. Communication by Twilio is really awesome. It does not require much knoweldge to begin with this API. Review collected by and hosted on G2.com.

Only one minor issue noticed there is limit on message text string(160). Except that everything is awesome. Review collected by and hosted on G2.com.

I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features without screwing up the core flow Review collected by and hosted on G2.com.

I dislike that I couldn't get my hands on it sooner. There are some good tutorials in the docs but not enough. Review collected by and hosted on G2.com.

Programmable SMS API took my total focus. It's the best customizable API service ive ever come across. And this works so smoothly with Flex. Ability to select the channel im interested on, is another enamours feature Review collected by and hosted on G2.com.

Integrating with plugins seems bit confusing. Integrating the real-time reporting feature with third party applications is somewhat confusing than other competitors. Review collected by and hosted on G2.com.

Very good documentations to learn how to customize and really love the customizable features it has. And the pricing is also fair because have to pay only for what we use Review collected by and hosted on G2.com.

When there is an issue sometimes it takes few days to get an response for the resolution. It would be nice if the issue response mails come within few hours. Review collected by and hosted on G2.com.

Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far Review collected by and hosted on G2.com.

none so far , everything works like charm Review collected by and hosted on G2.com.

The omnichannel feature which allows agents to get request from all channels Review collected by and hosted on G2.com.

Don't have a fully integrated crm system,. Review collected by and hosted on G2.com.

it can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels Review collected by and hosted on G2.com.

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message. Review collected by and hosted on G2.com.