Saad E.
SE
Saad E.
CPO
Small-Business (50 or fewer emp.)
"Great all around marketing email solution focused on simplicity"
5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

Twilio Sendgrid helps us create beautiful and engaging emails in minutes, without any coding or design skills. there are also basic pre-made templates to customize and send to subscribers with a few clicks. Track performance of campaigns with easy-to-understand metrics is also valuable. They did a great job overall on the analytics dashboard. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

the two factor authentication for login using SMS is too slow, I would use an authenticator app instead with 2MFA if I had the choice, Review collected by and hosted on G2.com.

Verified User in Music
AM
Verified User in Music
Mid-Market (51-1000 emp.)
"Longtime Customer (7 years); Extremely Disappointed Now"
1.5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

I've used Sendgrid as both an employee and a founder at past companies and loved it as a product. Now moving away from it because of automated signup/support issues. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

I've tried to sign up to use Twilio sendgrid for a new venture and have been completely unable to open an account, despite trying 2-3 times. This is extremely frustrating - I have been a customer for the last 7 years and wanted to continue using the product. Support has been completely unhelpful.

Now exploring competitors - Brevo and Mailchimp. Review collected by and hosted on G2.com.

Zeeshan S.
ZS
Zeeshan S.
ceo
Mid-Market (51-1000 emp.)
"Best Email Automation Tool"
4/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

It makes Email Marketing smooth with best part it does have great automation and the user interface is so easy to use Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

Nothing that I can think of, it is the best till date Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"SendGrid Use and Price Structure"
4/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

That it's reliable, it seems to do a great job managing the delivery of emails and/or diagnostics if your having difficulties with deliveries and a great stats package Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

The customer support is not great, I still keep getting charged $250 per month for the email analysis report yet I can't access the reports, very frustrating. Moreover, they need to do a better job of laying out their pricing structure, I feel like it's very convoluted so your costs can skyrocket quickly if you don't pay close attention to emails sent and contacts added on a monthly basis. Or if you have problems with a list and need to delete it, it's not clear at all how to best do that without getting contacts double counted, etc..... Outside of the pricing structure and the report issue, it has been great in terms of email delivery. Review collected by and hosted on G2.com.

AM
Alberto M.
Small-Business (50 or fewer emp.)
"Twilio SendGrid Email Marketing"
5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

a good feature within sendgrid that allow for better reach Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

the features could be hard to edit also the fonts and size dont always seems to be accurate Review collected by and hosted on G2.com.

TM
tom m.
Small-Business (50 or fewer emp.)
"Twilio SendGrid Email Marketing review"
5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

easy to set up , very fast , very secure , lack of distractions Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

doesnt explain what is the provess or where we are in the timeline Review collected by and hosted on G2.com.

Michael T.
MT
Michael T.
Product Marketing Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Good alternative"
3/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

Reliable letter delivery and excellent analytics. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

I'd like to request the addition of a feature that allows embedding YouTube videos in emails. Review collected by and hosted on G2.com.

MARY A.
MA
MARY A.
Small-Business (50 or fewer emp.)
"a great tool to send mass bulk emails from"
5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

API intergration is realy easy to implement and a solid server Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

not that many Features to customize send emails in specific way Review collected by and hosted on G2.com.

MB
Melissa B.
Small-Business (50 or fewer emp.)
"Cost-Effective and Good for High-Volume Sends"
3.5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

Excellent deliverability and segmentation capabilities Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

Sometimes edits to campaigns cannot be saved, and recently, template links displaying differently on desktop Review collected by and hosted on G2.com.

KM
Kanika M.
Principal & Owner
Small-Business (50 or fewer emp.)
"Solid Basic Email Paltform"
3.5/5
What do you like best about Twilio SendGrid Email Marketing Campaigns?

SendGrid is pretty intuitive and easy to use. They have drag and drop options and you can create a decent template pretty quickly that you feel good about sending to others. It also doesn't feel as cookie cutter as something like MailChimp which is nice. You're able to quickly and easily create drip campaigns, too, which makes things fantastic for onboarding sequences, etc. Review collected by and hosted on G2.com.

What do you dislike about Twilio SendGrid Email Marketing Campaigns?

It's overall pretty basic; you're not going to use something like this to A/B test and run sophisticated email programs and understand ROI + the data that surrounds it. This is quick & easy, so don't expect any big bells and whistles. Review collected by and hosted on G2.com.