It's easy to use and helps me send emails that look great. I can track opens and clicks, which really helps improve my campaigns. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow, and the setup can be confusing for first-time users. But once you get used to it, it works well. Review collected by and hosted on G2.com.

Quality of service. It is a highly professional platform, which is very to use with an excellent UX, easy to customize and suits my exact needs for the email marketing. Very easy to implement to every website platform. Review collected by and hosted on G2.com.

Nothing really. Great marketing platform. Review collected by and hosted on G2.com.

I like how easy it is to create templates and connect them to the API Review collected by and hosted on G2.com.

Can be difficult to find the correct tools. Some features are hidden which you have to look in the documentation for. Review collected by and hosted on G2.com.

Creating emails is fairly easy, even though the email creator is a little dated. Sending emails is fairly straightforward once you get your lists in. Review collected by and hosted on G2.com.

There are strict limits on how many contacts you can have in the system, not based on how many are currently in there but on how many were in at the beginning of the month. So, even if I delete many records, I can't replace those with new records until next month. It's a convoluted system, made worse by how restrictive adding in and deleting lists is. You need to make a titled list first, which is separate from a list you are uploading. Then, you must upload a CSV and assign fields every time (the system doesn't remember to pair certain column names with certain fields). Deleting segments is more difficult, which is frustrating because segmentation can help you find non-responsive records to delete every month in order to save space.

This email app now has a forced two-factor authentication feature where you MUST sign in using a mobile phone or with their mobile-phone-number-based mobile app. For a simple email marketing service. This is their way of forcing us to use their "Authy" app. We are a small business and use Sendgrid for sending business emails - we have no use for that.

Overall, it is a clunky system that always takes a more roundabout way to do things, when a simple email marketing tool should be much simpler. Review collected by and hosted on G2.com.

The automation workflow has granular level settings for every use case possible. Review collected by and hosted on G2.com.

Does not have realtime integration with major CRMs like Hubspot and Zoho CRM. Review collected by and hosted on G2.com.

Sendgrid is a terrible and works unprofessionally. Stay away. Use MailChimp or other service. They closed our account and no technical support whatsoever.

Nothing. It's easy to set up and navigate, but they close your account without reason OR NOTIFICATION! And don't return money for their mistakes that affect campaigns. Review collected by and hosted on G2.com.

They closed our account without any notification saying there's no use in a while but I was there everyday and scheduled even a campaign the day before they closed our account!! So after sending out an email blast, they immediately close your account without reason!? There is NO customer support of any kind. So you'll lose your money. It's a scam. Review collected by and hosted on G2.com.

The editor was indeed seamless, and the onboarding process was smooth. But these positives were quickly overshadowed by the amount of issues I encountered during and after my email marketing campaign. Review collected by and hosted on G2.com.

I can't emphasize enough how unreliable and untrustworthy SendGrid's email marketing tool proved to be. My first campaign, sent to over 90,000 customers turned into a disaster. The email links were broken, links were non-functional, and it ended up breaking our company's reputation.

The real frustration began when I saw that my account had been closed without any prior notice. The reason given was that I hadn't been using the service for a while, which was blatantly false. I was desperate for assistance, I reached out to customer service, only to be met with an agonizingly slow response time.

It took an entire week for them to acknowledge my issue and inform me that the email campaign had failed due to some vague IP warming process. The lack of awareness regarding this crucial aspect is unacceptable, especially for a tool that claims to be a professional email marketing solution.

To add, the customer service was shockingly unprofessional. A customer experiencing a catastrophic failure in a 90,000-email marketing campaign should be a top priority. Review collected by and hosted on G2.com.

Ease of navgiation and operation. Our junior members could start using it efficiently in a couple of weeks which is a good sign. That leaves more time for the seniors to focus on pressing and important work. All in all, pretty good for the money spent. Review collected by and hosted on G2.com.

Felt restrictive when it came to design, layout, and quality. Data migration/list building was buggy at times. We found it good for email blasts but when it came to designing newsletters, we were kind of disappointed. Review collected by and hosted on G2.com.

We have been using Twilio SendGrid for sending targeted emails to niche segments as well as for bulk activation campaigns. The best part of Sendgrid is the Custom HTML building platform which allows building any free-form template from scratch as well as copying the HTML code from templates built on other platforms like MoEngage. Tracking global data and well as campaign-wise performance data is also very simple and readily available on the platform. For additional custom-reports, the customer support team readily replies when we raise a ticket. We have also integrated SendGrid with MoEngage, and the DLR reported pushed to MoEngage from SendGrid API allows us to view the delivery report data across platforms. Review collected by and hosted on G2.com.

The pricing is on the higher side compared to other platform and embedding links is a very high effort exercise because the SendGrid platform somehow lacks the no-code features. Also, building the domain-authority and email-reputation on SendGrid is a very difficult task and takes a very long time. Review collected by and hosted on G2.com.

It's got many features that can enhance your email to look good and also great for integration with the website. Review collected by and hosted on G2.com.

It's not as user-friendly for individuals using it mainly to design the email and sort out the layout. Review collected by and hosted on G2.com.