Frankly i have tried mailgun, sendpulse, sendinblue all are better than sendgrid i case of ease of use, pricing, and specially the support. i am using it from a long time and every time i face some kind of different issue Review collected by and hosted on G2.com.

Their login system sucks, authenticator not working, text message not working, and you don't have option to recover account.

If you want to contact support you have to login first, and what if your issue is login related. Review collected by and hosted on G2.com.

Sendgrid Email API is one of most reliable email marketing tools for automating your emails. It is an open source tool which is amazing. I can tell you with 100% surety that implementing the API is very easy and smooth as they provide you with pin point documentation for the implementation. Apart from that they also provide documented code libraries in different programming languages which is amazing. Review collected by and hosted on G2.com.

The only thing which everyone dislikes is the product pricing, which is very costly with respect to other platforms available in the market. Review collected by and hosted on G2.com.

Price and being an standard on lots of integrations. Review collected by and hosted on G2.com.

I have been using Sendgrid for years, since long before Twilio bought it. When twilio bought it, we started with bullshit, that insistence of theirs to force you to use 2FA, the "security" yes or yes and an interface that was getting more obsolete every day.

I also had my scares due to traffic peaks that I found difficult to analyze where they came from, but because of laziness I didn't change the service since I used it in dozens of places.

The last straw was when overnight (early Monday morning) they cut my service due to "malicious traffic from my endpoints", and asking me to fill out a super-exhaustive report, more than a dozen questions, to restore the service and all this, with response times to the incident of several days, meanwhile, everything stopped. That means, literaly, all my webs and services without being able to send emails.

Talking to their support, they told me that it is normal, that they had seen that one of my websites had probably been breached, and that at such a signal they would cut to the chase.

We are talking about less than a dozen emails in a week, in a contracted service of 50,000 emails per month, sometimes with peaks of 80-90k per month.

Obviously, I contracted another service, and once I got over the laziness of having to configure 22 endpoints again, I won't go back to Sendgrid even if they pay me.

The new service has a much more useful interface if any endpoint is used to send SPAM, and if so I will remove it and solve the problem.

I won't say the name of the service, it is also one of the best known, but I don't want to advertise it for free. Review collected by and hosted on G2.com.

Sendgrid is our one stop solution for all our transactional email needs. It seamlessly integrates with all our websites, billing platforms and communities. We use Sendgrid on a daily basis to send hundreds of transactional emails to our customers. Review collected by and hosted on G2.com.

Sendgrid has a lot of features but the one thing difficult to get a hold of is their support. At present they mainly provide email support which is not highly responsive. Although we rarely needed help from their support team. Review collected by and hosted on G2.com.

Sengrid has been such a wonderful system to use to keep track of the emails being sent out by our automatic system. The ability to check if emails bounced, have been blocked, if the emails were opened and even clicked on has been severly helpful in our efforts to educate our guests/customers about the importance of confirmation emails and accountability. Nothing negative to say about how it all works hand in hand together Review collected by and hosted on G2.com.

One small thing that really bums us about (seniors here) would be the limited dates you can use you generate emails sent to a specific email address. Would be very nice to maybe push it to 3 months if possible however other than this, Sengrid is just wonderful

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First and foremost, the reliability of Twilio SendGrid is unmatched. The API ensures that emails are delivered promptly and consistently without the hassle of managing complex email infrastructure. With Twilio's extensive network of servers, emails are sent efficiently, minimising the chances of them ending up in spam folders or being undelivered altogether.

Another standout feature is the scalability of Twilio SendGrid. Whether you're sending a handful of emails or running large-scale email campaigns, the API effortlessly handles the workload. This scalability is particularly valuable for businesses that experience fluctuating email volumes or those planning to expand their reach in the future.

Moreover, Twilio SendGrid's email customisation options are impressive. From designing visually appealing templates to personalising content based on user preferences, the API allows for seamless branding and targeted messaging. This flexibility ensures that each email feels tailored to the recipient, enhancing the user experience.

Lastly, Twilio's commitment to security is evident in the comprehensive measures implemented within the SendGrid Email API. With features like authentication, encryption, and SPF/DKIM validation, users can rest assured that their emails are protected from unauthorised access and spoofing attempts. Review collected by and hosted on G2.com.

One aspect that could be improved is the complexity of the initial setup process. Setting up Twilio SendGrid Email API requires some technical expertise, and the documentation provided could be more beginner-friendly. Simplifying the onboarding process and providing more intuitive resources would greatly benefit users who are new to the API.

Another area where Twilio SendGrid Email API falls short is in its email template editor. While the API allows for customization, the template editor lacks advanced features and can be somewhat limited in terms of design capabilities. Enhancing the template editor with more intuitive drag-and-drop functionality and a wider range of pre-designed templates would make email creation more efficient and visually appealing. Review collected by and hosted on G2.com.

Trace of each email sent and communicated. Review collected by and hosted on G2.com.

Limited information shared to understanding the communication sent out. Review collected by and hosted on G2.com.

I recently had the opportunity to use the Twilio SendGrid Email API, and I'm impressed with its functionality and performance. This email delivery platform is a robust and reliable solution, offering a wide range of features that perfectly meet the needs of any business or developer. In this review, I would like to highlight the strengths and benefits I found when using the Twilio SendGrid Email API.

User-Friendly Interface and Easy Integration:

One of the first things that impressed me about the Twilio SendGrid Email API was its intuitive and user-friendly interface. The provided documentation is clear and concise, making integration with my existing system a breeze. Additionally, they offer well-documented code libraries for various programming languages, making implementation quick and painless.

Advanced Customization Features:

The Twilio SendGrid Email API provides a wide range of advanced customization features, allowing me to create highly personalized and engaging emails. By using dynamic variables, I can segment and customize content based on recipients' preferences and characteristics. This results in more targeted and effective communications, improving response rates and customer engagement.

Reliable Delivery and Scalability:

One of the biggest concerns when sending mass emails is ensuring they reach recipients' inboxes and aren't marked as spam. The Twilio SendGrid Email API exceeded my expectations in this aspect. Its delivery infrastructure is highly reliable, ensuring an extremely high delivery rate. Furthermore, they have partnerships with trusted email providers and have implemented best sending practices to ensure my emails have the best chance of reaching recipients' inboxes. Additionally, the platform is highly scalable, allowing me to send emails in high volume without performance issues.

Detailed Analytics and Monitoring:

The Twilio SendGrid Email API provides a wide range of analytics and monitoring features, allowing me to track the performance of my email campaigns in real-time. I can obtain important metrics such as open rates, click-through rates, and bounce rates to assess the success of my campaigns and make informed decisions for future optimization. This real-time visibility is invaluable for understanding recipient engagement and improving the effectiveness of my email marketing strategies.

Conclusion:

In summary, the Twilio SendGrid Email API is a powerful and reliable email delivery solution, offering advanced customization features, reliable delivery and scalability, as well as detailed analytics. Its user-friendly interface and clear documentation make integration quick and easy. If you're looking for a solution to streamline your email delivery and enhance your email marketing efforts, I highly recommend the Twilio SendGrid Email API. Review collected by and hosted on G2.com.

One aspect that stands out is the pricing for dedicated servers, which I find to be expensive. This can be problematic as having access to this functionality is essential for preventing emails from ending up in recipients' spam folders. Lower-priced options for dedicated servers or alternative pricing models could make this service more accessible to a wider range of users. Review collected by and hosted on G2.com.

I haven't been able to try as SendGrid automatically blocked our account. Review collected by and hosted on G2.com.

On setting up the integration from Azure, Sendgrid didn't work, as it automatically blocked our account.

Raising a support request is difficult, because of being unable to sign in. Once we did manage, there was no response from support either.

I suggest to save your time and don't use SendGrid! Review collected by and hosted on G2.com.

Ability to send bulk number of sms using SMTP. Review collected by and hosted on G2.com.

Limitation of recipients and the max limit of attachment Review collected by and hosted on G2.com.