--- title: Twilio SendGrid Email API Reviews meta\_title: 'Twilio SendGrid Email API Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Twilio SendGrid Email API works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Twilio SendGrid Email API Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Twilio SendGrid Email API, enjoying quick setup and user-friendly interface. [(4 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331689&qs=pros-and-cons#reviews) Users appreciate the **API quality** of Twilio SendGrid, finding it effective and easy to integrate with third-party tools. [(3 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331514&qs=pros-and-cons#reviews) Users value the **easy integrations** of Twilio SendGrid Email API, finding it simple to connect with third-party software. [(2 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331831&qs=pros-and-cons#reviews) Users appreciate the **user-friendly UI** of Twilio SendGrid Email API, making email management straightforward and efficient. [(2 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331889&qs=pros-and-cons#reviews) Users enjoy the **excellent reporting** of Twilio SendGrid Email API, finding integration with third-party software straightforward. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331080&qs=pros-and-cons#reviews) Users face a **difficult setup** with Twilio SendGrid Email API, especially regarding support during account suspensions. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331811&qs=pros-and-cons#reviews) Users desire the ability to **group templates by project** , as the current organization is limited. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414463&qs=pros-and-cons#reviews) Users experience **poor customer support** , with long delays in response during frustrating account suspensions and flagging issues. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331874&qs=pros-and-cons#reviews) Users experience frustrating **system delays** due to automatic suspensions and slow support responses from SendGrid. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331714&qs=pros-and-cons#reviews) Users find the **organization of templates limited** , desiring the ability to group them by project for better management. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414465&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Twilio SendGrid Email API ##### 1. Ease of Use Users appreciate the **ease of use** with Twilio SendGrid Email API, enjoying quick setup and user-friendly interface. [ See 4 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331689&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you like about Twilio SendGrid Email API? easy to make dynamic email template. code takes well and no scrubbing. ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant ##### 2. API Quality Users appreciate the **API quality** of Twilio SendGrid, finding it effective and easy to integrate with third-party tools. [ See 3 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331514&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant ![Franco P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Franco P.") FP Franco P. Small-Business (50 or fewer emp.) 5.0/5 "Great way to send email from other platforms" What do you like about Twilio SendGrid Email API? In a few steps i created an account and get the API key. It works great also in the free version. ##### 3. Easy Integrations Users value the **easy integrations** of Twilio SendGrid Email API, finding it simple to connect with third-party software. [ See 2 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331831&qs=pros-and-cons#reviews) See Related User Reviews RK rohit K. Enterprise (\> 1000 emp.) 5.0/5 "Good Product and support" What do you like about Twilio SendGrid Email API? ease of integration and user friendly gui. ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Small-Business (50 or fewer emp.) 4.5/5 "New User but very happy with the software" What do you like about Twilio SendGrid Email API? Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using ##### 4. User Interface Users appreciate the **user-friendly UI** of Twilio SendGrid Email API, making email management straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331889&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant RK rohit K. Enterprise (\> 1000 emp.) 5.0/5 "Good Product and support" What do you like about Twilio SendGrid Email API? ease of integration and user friendly gui. ##### 5. Analytics Users enjoy the **excellent reporting** of Twilio SendGrid Email API, finding integration with third-party software straightforward. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331080&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Small-Business (50 or fewer emp.) 4.5/5 "New User but very happy with the software" What do you like about Twilio SendGrid Email API? Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using ### 5 Cons or Disadvantages of Twilio SendGrid Email API ##### 1. Difficult Setup Users face a **difficult setup** with Twilio SendGrid Email API, especially regarding support during account suspensions. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331811&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 2. Limited Templates Users desire the ability to **group templates by project** , as the current organization is limited. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414463&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you dislike about Twilio SendGrid Email API? organization of templates -- wish we could group them by project. ##### 3. Poor Customer Support Users experience **poor customer support** , with long delays in response during frustrating account suspensions and flagging issues. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331874&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 4. System Delays Users experience frustrating **system delays** due to automatic suspensions and slow support responses from SendGrid. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331714&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 5. Template Limitations Users find the **organization of templates limited** , desiring the ability to group them by project for better management. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414465&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you dislike about Twilio SendGrid Email API? organization of templates -- wish we could group them by project. ## Top-Rated Alternatives [ ![Intuit Mailchimp Email Marketing](https://images.g2crowd.com/uploads/product/hd_favicon/302d00e021ff406c195b03ba50832862/intuit-mailchimp-email-marketing.svg "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Email API](https://images.g2crowd.com/uploads/product/hd_favicon/cf3a69264b02d10f58ece214fa68a597/netcore-private-limited-email-api.svg "Email API") Email API 4.4/5(733) ](https://www.g2.com/products/netcore-private-limited-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio-sendgrid-email-api/competitors/alternatives) ![Alek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alek M.") AM Alek M. Managing Director Small-Business (50 or fewer emp.) 12/11/2023 "Reliable mass mailing Provider" 5/5 What do you like best about Twilio SendGrid Email API? Easy interface, customer support is top-notch. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Not possible to speak to someone with paid account. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Mass emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AM Alberto M. Small-Business (50 or fewer emp.) 11/30/2023 "good api to add to apollo" 5/5 What do you like best about Twilio SendGrid Email API? best avilable marketing email api integration out there Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? nothing so far it have vbenn working amazing Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? preserving our email deleiverblity and repuation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kim April C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim April C.") KC Kim April C. Team Leader Mid-Market (51-1000 emp.) 6/10/2023 "SendGrid Review" 5/5 What do you like best about Twilio SendGrid Email API? SendGrid is such a brilliant idea. With SendGrid, we were able to check if emails had been sent to the recipient and if they were able to receive and check it. We were able to see if they had read it or not. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? I don't think there is something I dislike about SendGrid. I love SendGrid very much. It is one of the best applications that we were able to use with our day to day tasks. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? With SendGrid, we were able to monitor email deliverability. We were able to check if all emails were sent successfully and if the recipient received and checked it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![james f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "james f.") JF james f. Small-Business (50 or fewer emp.) 11/16/2023 "solid email marketing tool" 5/5 What do you like best about Twilio SendGrid Email API? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? lack of information included on the website Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? open rate is alot better and protect email repuation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/19/2023 "Worst service I've ever signed up for" 0/5 What do you like best about Twilio SendGrid Email API? It had nice user interfaces, and if they worked it would have been great. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Overpriced and disfunctional. Not worth your time at all. Avoid at all costs. Unless you pay $80/month for a single dedicated ip address (what a rip off right?) their e-mails will bounce and never get to destination due to spamhaus black listing, and there is absolutely no way to remedy. Totally unreliable dis-service. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? They are supposed to solve the problem that Azure won't send e-mails, and you are supposedly able to track the e-mails being sent Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sujith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujith B.") SB Sujith B. Marketing Specialist Mid-Market (51-1000 emp.) 6/27/2023 "Quite a good Email sending Platform" 4/5 What do you like best about Twilio SendGrid Email API? Normal email sending is good they provide very good Email PAI service, and also all the shared IPs they provide are in good reputation. I cross-checked the IP reputation of shared IPs, and still, they are very good. Support is good Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? There are few negatives in automation. They are add some automation features like in Mailchimp. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? It's solving the email deliverability problems. Sending bulk emails works perfectly fine. We have been searching for a good bulk email sender and found Sendgrid to be amazing. We also looking forward to use automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Ankush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankush S.") AS Ankush S. Growth Marketer Marketing and Advertising Small-Business (50 or fewer emp.) 2/15/2023 "Easy Web API Integration with Perfect Statistics" 4.5/5 What do you like best about Twilio SendGrid Email API? It is straightforward to integrate using the API key. A dashboard to track opens, clicks, deliverability metrics, geographical data, unsubscribes, and bounce is excellent. Their unsubscribe group feature is their USB. We can easily add multiple sending domains on one account without limitations, which other ESP usually have; even domain authentication using SPF and DKIM is hassle-free using our domain cpanel. They even have an email id verification feature so that we can minimize our email bounce rate. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Pricing is a little costly even for bulk emails, but being a premium product with best-in-the-industry deliverability, it justifies its pricing somewhat. To check the email send activity of a particular user, only the last seven days' data is available; to extent the limit, we need to pay more. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? We use Twilio SendGrid Email API to send our transactional and triggered emails, which include order tracking, order confirmation, support tickets, forgot passwords, and OTP emails. Using this email service API and aur inbuild system, we can easily send emails that to dynamic/personalized without facing any issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![angel g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "angel g.") AG angel g. Mid-Market (51-1000 emp.) 7/13/2023 "Sendgrid is a user friendly" 5/5 What do you like best about Twilio SendGrid Email API? I like how user-friendly this tool is; it also shows different timezones, it is easier for us to validate it on our system. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Sendgrid sometimes doesn't show the email confirmations sent to the clients. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? We are using this tool to see if an email confirmation was sent to the guest or not. It helps us to determine the next course of action to make sure that we will be able to resolve our guest's concern. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/6/2023 "Emails Service Made easy with Sengrid" 5/5 What do you like best about Twilio SendGrid Email API? Sendgrid emails api is one of the best options to send the emails from code. The best part is their documentation, each and every point is defined properly. Multi language support is available. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? I used Email API for more than 3 years for my client, he is also currently using it, still it is working perfectly. I didn't found any dislike yet, in case of issues their support is always available. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? I used twilio sendgrid email api to send transactional emails of my client to customers. I used api endpoints in PHP language. Usage with curl of the api was very well defined. Me myself and my client both are very happy with their service and support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/30/2023 "Multiple Issues When Upgrading Account" 1.5/5 What do you like best about Twilio SendGrid Email API? SendGrid's user interface is well-designed and easy to understand. However, the functionality available leaves a lot to be desired. Generally, the support staff seems knowledgeable but have given me many wrong answers. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? We've been attempting to upgrade from a small volume plan with a shared IP pool to a large plan. We were told we could keep a shared pool but were later told after we signed an annual agreement that we'd been given the wrong information and would have to move to a Dedicated IP (we use the API plan not Marketing Campaigns). There was no guide on how to move from one plan to the other, and in reality it became a nightmare. What should have been automated by their system and their touted 'Automatic IP Warmup' in under 2 weeks, became a 6-9 week project and an additional sprint for my engineering team. We've been forced to manually warm our IP and change our software to regulate our send volume as their warming process does not work. I've spent almost 6 hours on chat sessions trying to troubleshoot issues with this product and have no dedicated rep to help me and have to speak to someone new every time. Because we are under a time-crunch as our old ESP gets sunset (Dyn by Oracle) and we've already done the API implementation, we're forced to stay on this system. But if I had a choice, we would not. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? SendGrid is our primary ESP for abandon cart emails and other action based triggered emails we send to our users. Review collected by and hosted on G2.com. 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