--- title: Twilio SendGrid Email API Reviews meta\_title: 'Twilio SendGrid Email API Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Twilio SendGrid Email API works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Twilio SendGrid Email API Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Twilio SendGrid Email API, enjoying quick setup and user-friendly interface. [(4 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331689&qs=pros-and-cons#reviews) Users appreciate the **API quality** of Twilio SendGrid, finding it effective and easy to integrate with third-party tools. [(3 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331514&qs=pros-and-cons#reviews) Users value the **easy integrations** of Twilio SendGrid Email API, finding it simple to connect with third-party software. [(2 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331831&qs=pros-and-cons#reviews) Users appreciate the **user-friendly UI** of Twilio SendGrid Email API, making email management straightforward and efficient. [(2 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331889&qs=pros-and-cons#reviews) Users enjoy the **excellent reporting** of Twilio SendGrid Email API, finding integration with third-party software straightforward. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331080&qs=pros-and-cons#reviews) Users face a **difficult setup** with Twilio SendGrid Email API, especially regarding support during account suspensions. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331811&qs=pros-and-cons#reviews) Users desire the ability to **group templates by project** , as the current organization is limited. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414463&qs=pros-and-cons#reviews) Users experience **poor customer support** , with long delays in response during frustrating account suspensions and flagging issues. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331874&qs=pros-and-cons#reviews) Users experience frustrating **system delays** due to automatic suspensions and slow support responses from SendGrid. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331714&qs=pros-and-cons#reviews) Users find the **organization of templates limited** , desiring the ability to group them by project for better management. [(1 mentions)](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414465&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Twilio SendGrid Email API ##### 1. Ease of Use Users appreciate the **ease of use** with Twilio SendGrid Email API, enjoying quick setup and user-friendly interface. [ See 4 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331689&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you like about Twilio SendGrid Email API? easy to make dynamic email template. code takes well and no scrubbing. ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant ##### 2. API Quality Users appreciate the **API quality** of Twilio SendGrid, finding it effective and easy to integrate with third-party tools. [ See 3 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331514&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant ![Franco P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Franco P.") FP Franco P. Small-Business (50 or fewer emp.) 5.0/5 "Great way to send email from other platforms" What do you like about Twilio SendGrid Email API? In a few steps i created an account and get the API key. It works great also in the free version. ##### 3. Easy Integrations Users value the **easy integrations** of Twilio SendGrid Email API, finding it simple to connect with third-party software. [ See 2 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331831&qs=pros-and-cons#reviews) See Related User Reviews RK rohit K. Enterprise (\> 1000 emp.) 5.0/5 "Good Product and support" What do you like about Twilio SendGrid Email API? ease of integration and user friendly gui. ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Small-Business (50 or fewer emp.) 4.5/5 "New User but very happy with the software" What do you like about Twilio SendGrid Email API? Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using ##### 4. User Interface Users appreciate the **user-friendly UI** of Twilio SendGrid Email API, making email management straightforward and efficient. [ See 2 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331889&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you like about Twilio SendGrid Email API? The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constant RK rohit K. Enterprise (\> 1000 emp.) 5.0/5 "Good Product and support" What do you like about Twilio SendGrid Email API? ease of integration and user friendly gui. ##### 5. Analytics Users enjoy the **excellent reporting** of Twilio SendGrid Email API, finding integration with third-party software straightforward. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331080&qs=pros-and-cons#reviews) See Related User Reviews ![Michael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael S.") MS Michael S. Small-Business (50 or fewer emp.) 4.5/5 "New User but very happy with the software" What do you like about Twilio SendGrid Email API? Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using ### 5 Cons or Disadvantages of Twilio SendGrid Email API ##### 1. Difficult Setup Users face a **difficult setup** with Twilio SendGrid Email API, especially regarding support during account suspensions. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331811&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 2. Limited Templates Users desire the ability to **group templates by project** , as the current organization is limited. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414463&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you dislike about Twilio SendGrid Email API? organization of templates -- wish we could group them by project. ##### 3. Poor Customer Support Users experience **poor customer support** , with long delays in response during frustrating account suspensions and flagging issues. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331874&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 4. System Delays Users experience frustrating **system delays** due to automatic suspensions and slow support responses from SendGrid. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=1331714&qs=pros-and-cons#reviews) See Related User Reviews ![Mike S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike S.") MS Mike S. Small-Business (50 or fewer emp.) 0.0/5 "Do NOT use this service" What do you dislike about Twilio SendGrid Email API? There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam repor ##### 5. Template Limitations Users find the **organization of templates limited** , desiring the ability to group them by project for better management. [ See 1 mentions ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews?filters%5Bsentiment_snippet%5D=2414465&qs=pros-and-cons#reviews) See Related User Reviews ![Haylee O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haylee O.") HO Haylee O. Enterprise (\> 1000 emp.) 3.5/5 "Easy Dynamic Templates, But Needs Better Organization" What do you dislike about Twilio SendGrid Email API? organization of templates -- wish we could group them by project. ## Top-Rated Alternatives [ ![Intuit Mailchimp Email Marketing](https://images.g2crowd.com/uploads/product/hd_favicon/302d00e021ff406c195b03ba50832862/intuit-mailchimp-email-marketing.svg "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Email API](https://images.g2crowd.com/uploads/product/hd_favicon/cf3a69264b02d10f58ece214fa68a597/netcore-private-limited-email-api.svg "Email API") Email API 4.4/5(733) ](https://www.g2.com/products/netcore-private-limited-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/twilio-sendgrid-email-api/competitors/alternatives) ![Patrick N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick N.") PN Patrick N. Small-Business (50 or fewer emp.) 11/23/2023 "Hard to say. Deliverability is good. Set up is not easy. They are stringent to sending emails." 3/5 What do you like best about Twilio SendGrid Email API? Deliverability is good. High open and click rates. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? Integration is not easy. Customer service is so so. They are stringent on who you are sending to and how you send. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Beats manually sending emails. I think deliverability is best of all email services that I have used like mailgun. Better than Gmail for sure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Raj V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raj V.") RV Raj V. Software Developer Trainee Small-Business (50 or fewer emp.) 7/25/2023 "Twilio sendGrid email Api is the best service for email varification at testing time." 4/5 What do you like best about Twilio SendGrid Email API? I'm a full stack developer. I have used Twilio sendgrid at my one of project, in that project basically I have to varify that user when he or she registered. This service helped me to send the email for varification to that particular user. Some things are the best in sendgrid which I appreciate that, like it is open-source. Even we can use in our project at a testing time. It is also provide the range of mails to send in one month. Anyone can use the email service which have provided by Twilio sendgrid email API. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? That one thing which I have faced when I have create my account at Twilio sendgrid. I have faced some error, like you are unauthorised, I am not able to varify and Authorize myself . So i wish this kind of issues should not faces by others users of Twilio sendgrid. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? One of the problem which I had faced, to varify your account after the registered your self at Twilio sendgrid. Some time user can't able to varify their account. So I would like to say that if this problem solved at this time then after the allover services which have provided by Twilio sendgrid is much better than others. All overall the experience with it is so good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Karan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karan V.") KV Karan V. Junior Software Engineer Small-Business (50 or fewer emp.) 7/27/2023 "Flexible automated messaging tool for marketing" 4.5/5 What do you like best about Twilio SendGrid Email API? In today's era businesses needs marketing to increase their sells. Marketing is most important to do business. For that this amazing feature we can use. We can easily integrate API to send automatic email messages to customers. This is very fast API in runtime and rate of success is very high. And this is also very reliable for developers also to integrate with their application. And I have already integrate Twilio email api with Shopify Laravel app. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? As per my experience with API I not found and drawback. But email API integration with Shopify Laravel app is some difficult for me at first time. After one time integration we can easily integrate with our app. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Twilio continues work on security of API. There are very secure layer that provides high security. Twilio is improving the success rate for sending emails. We can easily send emails in bulk. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NV Nikita V. Marketing Manager CRM Machinery Small-Business (50 or fewer emp.) 10/27/2023 "Transactional emails taken care off!" 3.5/5 What do you like best about Twilio SendGrid Email API? Solves all our cares for trasnactional emails. We use sendgrid as extension to our CRM for better and reliable results in transactional emails. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? It is not that intuitive to connect and template management could have been better. The editor in Sendgrid was not the best compared to competitors Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? We use it for internal and external transactional emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SG sujith g. Mid-Market (51-1000 emp.) 6/7/2023 "We are a premium user of Sendgrid- Email api" 4.5/5 What do you like best about Twilio SendGrid Email API? We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan. Now we have 2 account each credit worth of more than 150k recurring every month. Payment option and fexibility is also pretty good. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? We havent face any issue with sendgrid For tracking purposes they use their sendgrid tracking URL, which has a bad effect on our very important email campaigns. Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? We needed a very realiable email service provider to send mails to clients. As you know the importance of sending client emails and to make them fall in inbox is itself a difficult task. Sendgrid does that in a realiable and convincing way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![MARY A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MARY A.") MA MARY A. Small-Business (50 or fewer emp.) 11/30/2023 "sengrid review" 5/5 What do you like best about Twilio SendGrid Email API? that it connects with apollo and hubspot and keep track of every email sent and montior it Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? there are no downsides its realy fast and east to implment Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? maintain repuation and track active emails campahins Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/23/2023 "An essential tool to keep our domains in good condition and send emails properly" 4/5 What do you like best about Twilio SendGrid Email API? Connecting other platforms to Sendgrid and stopping worrying about deliverability has been critical to our company and marketing strategies, both on the sales and transactional emails sides. Now we can monitor the quality of our emails, connect new domains to our servers and be aware of their score. Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? It takes a bit of a steep learning curve for users who don't know about programming or marketing automation. It is not something severe, but it would be good if the platform were a little more friendly Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? Sendgrid has solved our deliverability problem to a large extent. There is always the possibility of someone marking you as spam or bouncing in your inbox. However, Sendgrid manages to get the emails to our clients' inboxes ALWAYS Review collected by and hosted on G2.com. Show More 6/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite JR juliana r. Small-Business (50 or fewer emp.) 11/3/2023 "best available mass email server" 5/5 What do you like best about Twilio SendGrid Email API? ease of use and the dashboard that can confirm each individual email sent direction Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? lack of information on the platfrom on what else could be done regarding reupation and spam blocked Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? no having to set up a differnt email server with all the equimpents it needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![daniel w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "daniel w.") DW daniel w. business development executive Construction Small-Business (50 or fewer emp.) 11/3/2023 "best mass marketing email server provider" 5/5 What do you like best about Twilio SendGrid Email API? the platfrom is faily simple and easy to use and understand the data showed Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? doesnt really provide any actual details about the service they provide Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? taking the load off our main email domain and all the heavy lifitng when it comes to the physical equimpents needed Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile MW michael w. Small-Business (50 or fewer emp.) 11/21/2023 "Twilio SendGrid Email API" 5/5 What do you like best about Twilio SendGrid Email API? the solid servers and feedback displayed on your profile home page Review collected by and hosted on G2.com. What do you dislike about Twilio SendGrid Email API? the lack of differnt tools to customize the amount of emails and few ways to link multiaple users Review collected by and hosted on G2.com. What problems is Twilio SendGrid Email API solving and how is that benefiting you? keeping our company email domain secure Review collected by and hosted on G2.com. 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