Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Easy set up"
4/5
What do you like best about Twice Commerce?

I was struggling through another rental software platform when I decided to create a free account on Rentle for my new business. I wish this had been my first stop because the excellent tutorial walked me through everything I needed in the first few minutes. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

I wish the ability to add my branding package to the online store was available as a free option during the trial as it was on another platform that I previewed. The information provided suggests that I will not have any trouble adding my branding attributes to my online store. However, as a new business, every penny counts and I do not want to pay for the "branding block" only to find out that my fonts are not available to use on this site. That said, I do expect that Rentle will be my final choice for my business. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thanks for your feedback! We're glad to hear that Rentle's tutorial helped you get started quickly.

We're confident that Rentle will be a great choice for your business, providing automated order tracking and an attractive platform to attract customers. If you have any further questions, feel free to reach out. We're here to help!

Best regards, Bianka

Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"Midwest Fun Stuff Loves Rentle"
5/5
What do you like best about Twice Commerce?

I love that Rentle is very user friendly and easy to embed on to my website. Using the widget makes it simple. I love that Rentle offers a free package for those who are just starting out. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

If I could change one thing it would to be able to show product descriptions on my embedded website. Currently when embedded, Rental only shows product and price. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thanks so much for your review!

Did you know, that you can also directly embed a product, so all information related to this product shows immediately? Name, image, price and description? You'll find detailed instructions in the "embedding" section of our support center: https://support.rentle.io/en

KB
Kristian B.
Small-Business (50 or fewer emp.)
"User reveiew - rentle"
5/5
What do you like best about Twice Commerce?

Easy to setup your rental store, easy to take payments, easy for inventory management and when you get a little stuck, the help topics are absolutely fantastic. I managed to setup a store with 60 products in around 2 days. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

Its difficult to differentiate your store from other stores due to the lack of branding possibilities. Its also not possible (as far as im aware) to attach PDFs to your products, for things like user guides or specification documents. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thank you, Kristian, for sharing your feedback on Rentle!

We're thrilled to hear that you found the setup process easy and that Rentle has been helpful for managing your inventory and processing payments. We're glad that our help topics have been fantastic in guiding you along the way.

We also appreciate your suggestions regarding branding possibilities and the ability to attach PDFs to products. Allowing more customization possibilities is already part of our roadmap and I'd recommend keeping an eye on https://updates.rentle.io/ to not miss on any news :)

Best regards, Bianka

KA
Kholwa A.
Small-Business (50 or fewer emp.)
"amazing software"
5/5
What do you like best about Twice Commerce?

our customers find it very simple to navigate Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

not much . Review collected by and hosted on G2.com.

Response from Vlada Konstantinova of Twice Commerce
Edit edit

Hi, thank you for the kind feedback!

We're happy to hear that your customers find it easy to use the software and hope to support your business even better in the upcoming years.

Best, Twice Commerce team

Benjamin H.
BH
Benjamin H.
Small-Business (50 or fewer emp.)
"Incredible attention to detail and customer support"
5/5
What do you like best about Twice Commerce?

Your are supported through every process; from setting up to making your first sale. The interface is slick and appreciated by my customers. Just a class act all the way! Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

I don't really find anything negative about Rentle. If I do have a problem then Rentle are incredibly quick to respond and sort out any questions or queries. Amazing service. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thank you, Benjamin, for your fantastic review!

We're thrilled that you appreciate our support, interface, and quick responsiveness. Your positive feedback motivates us to keep delivering exceptional service. We're here to provide you with a seamless rental experience, from setup to sales, and ensure your customers have an enjoyable time too. If you ever need assistance, our team is always ready to help. We're excited to continue serving your rental business! 😊🚀🎉

AR
Amos R.
Small-Business (50 or fewer emp.)
"A great platform for equipment rental service"
4/5
What do you like best about Twice Commerce?

Easy to set up.

Easy to use interface

Fast response from support.

Keeps track of rental equipment inventory

Rental subscription service Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

Missing some features like unable to manually create subscription service

Unable to change start time for subscription service

Missing various other features Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thank you for review, Amos!

We appreciate your feedback and I am happy to let you know, that editing subscription (and delivery) products is something that we want to allow soon!

Manually creating subscription is currently not possible due to limitations in storing payment card details for subscriptions via the Admin panel. But we can totally see how feat a feature this would be. We appreciate your feedback and will consider your ideas for future development works.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great software very easy to use"
4.5/5
What do you like best about Twice Commerce?

Rentle has been great with the non profit gear library we run in Colorado, it does everything we need it to do in an easy to setup and operate platform. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

The one downside i would say is being stateside it is very tricky to be able to be able to speak to anyone because of the time difference but they do always answer questions within 24 hours. Would just be a little easier to have a US customer support. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Many thanks for your feedback!

I am happy to let you know that we just recently expanded out support team, so we can cover the US times as well for a part :)

Feel free to send us a message via chat or email to view our new live availability hours!

Rob M.
RM
Rob M.
Small-Business (50 or fewer emp.)
"Rentle is the best"
5/5
What do you like best about Twice Commerce?

1. Clear and easy to use for both staff and customers

2. Constantly rolling out improvements and fixes

3. Consistently helpful support when I need it

4. Super receptive to feedback. It's clear that you guys take it seriously and use it to guide how you continue building and improving the platform. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

A few things I'd REALLY like to see added:

1. Allow for more specificity when choosing height & weight for DIN calculation. Ideally height would be in 1-inch increments rather than 2-inch increments like it is now, along with weight in 1-pound increments rather than 10-pound increments (although 5-pound increments would be a welcome improvement too).

2. More flexible API (e.g. the ability to update orders via PUT action)

3. More checkout customization (e.g. being able to add a custom checkbox like for the terms of use) Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Hi Rob,

thank you so much for taking the time to provide your thorough feedback - it is much appreciated!

Apologies for the delayed answer here, but I am happy to let you know that custom checkout fields & checkboxes are already available :)

We have forwarded your DIN & API ideas to our development team for evaluation already. Expanding our API is part of our roadmap for this year, so hopefully we see the possibility update orders via PUT action sooner rather than later.

I'd recommend subscribing to our product updates, to not miss out on anything you might be interested in :)

And let us know anytime you have additional feedback or questions!

Best regards, Bianka

See how Twice Commerce improved
AA
Alina A.
Small-Business (50 or fewer emp.)
"Rentle has been very convenient for my business."
5/5
What do you like best about Twice Commerce?

The fact that Rentle keeps track of inventory as products are being rented out. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

My business is based on shipping to customers so I wish it had a tool for automatically calculating shipping rates for customers. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce
Edit edit

Thank you for sharing your thoughts with us, Alina!

We appreciate your input regarding the desire for automatic shipping rate calculation. It's valuable feedback, and we'll definitely keep it in mind as we continue to enhance Rentle's features.

If you have any more ideas or questions, please don't hesitate to reach out.

Verified User in Consumer Services
CC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Mum going online"
5/5
What do you like best about Twice Commerce?

I helped my Mum setting up her own online store and it was very easy to use and to integrate it in her own website. We had all the features we needed for the frequency of use we are going to have. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

I haven't really got around support centre. But I noticed that there is no customer support on weekend. Review collected by and hosted on G2.com.

Response from Vlada Konstantinova of Twice Commerce
Edit edit

Dear customer,

Thank you for your kind feedback - we really appreciate it and hope that your Mum is continuing using our software in 2024 :)

We understand that the support hours are quite limited, but as a small company we currently handle all our customer support in-house from Finland so that we can get the best answers possible with the help of our developers if needed.

Please don't hesitate to reach out to us if you have any questions or concerns - we'd be more than happy to help!

Best, Twice Commerce team