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UT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

8/20/2023

"Generally fantastic, but frustrating growing pains that make it difficult to manage our business"

3.5/5

What do you like best about Twice Commerce?

Rentle is easy to use, with helpful professional features and is a great add-on to our business so that we don't have to develop an app or webstore oursevles. It is generally easy to setup and manage Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

- Constantly changing price structure (two MAJOR to restructures in 2 years - each time after having changed our business processes to work around certain features/blocks included in our package - extremely frustrating!)

- When customers make a rental booking, it defaults to the earliest available collection slot that you offer, but there is nothing to tell the customer that they have to choose a collection time as part of their booking (just a list of times hidden at the bottom of the page with no words or instructions), so many people miss it. Bookings come through with a 05:00 start time and we then have to contact customers to find out when they are actually intending to collect. It would be very easy for Rentle to rectify this by making it mandatory for customers to choose a collection slot (instead of assuming one, which the customer then has to realise they need to change), but Rentle don't seem at all interested in making this simple user experience change. Apparently we are the only business to report this issue, so it is not on the development agenda.

- We don't seem to be able to add any custom wording to the booking confrmation emails which customers receive initially. I would have thought that many rental business would want the ability to communicate any special instructions, or what to expect next. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for sharing your thoughts on Rentle; we truly appreciate your feedback. We're pleased to hear that Rentle's user-friendliness and professional features have been valuable to your business.

We understand that frequent changes in pricing structures can be frustrating, and we apologize for any inconvenience caused. We continually evaluate and adjust our pricing to provide the best value. We'd be happy to discuss them with you to find the most suitable plan for your business.

Your feedback regarding the booking default collection time is valuable, and we appreciate you bringing this to our attention. While we cannot promise an immediate change, we are actively considering your suggestion to improve the user experience.

We understand the importance of customizing communication with your customers. The ability to add custom wording to booking confirmation emails is on our development roadmap, and you can look forward to this feature in the future.

If you have any further questions or insights to share, please don't hesitate to reach out to us. Your feedback is invaluable as we work to enhance Rentle to meet your business needs effectively. :)

JR

Julian R.

Small-Business (50 or fewer emp.)

1/16/2024

"Thoughtful the business owners."

3.5/5

What do you like best about Twice Commerce?

So far it's the only platform that offers variety in my rentals Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

It's hard for employees or nonfrequent users to jump on and use the program with ease. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for taking the time to review Twice, Julian! We're delighted to hear that our platform's variety is making a positive impact on your rentals. Your feedback about the ease of use for employees and less frequent users is invaluable, and we're keen on making improvements in this area. If you have any specific suggestions or need further assistance, please don't hesitate to reach out through the chat in our product.

Best - Your Twice Team

DB

David B.

Small-Business (50 or fewer emp.)

11/8/2023

"Rentle as an accelerator"

4/5

What do you like best about Twice Commerce?

it s easy to use and implement

helpful support

there are many features available

integration is easy

we want to use rentle frequently Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

it is always possible to improve, so for instance that you can directly select renting times in calendar is a function we are missing. We will test the next plan (discover) Review collected by and hosted on G2.com.

Response from Vlada Konstantinova of Twice Commerce

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Hi David,

Thank you for taking the time to share your review! We're happy to hear that you wish to become a frequent user of our software :)

We hope that you've also enjoyed our Discover plan -- we have just extended the number of available features, although some of your requested capabilities might be still missing. Our team is tirelessly working on improving Twice, and your suggestions are very appreciated!

We'd recommend keeping an eye on https://updates.twicecommerce.com/ to not miss any exciting news.

Best, Twice Commerce team

UL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

2/20/2024

"Easy to setup and get going"

4/5

What do you like best about Twice Commerce?

Easy to setup, Features are numerous and easy to implement Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

too expensive for the options, non US based is hard to navigate. some options don't work Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for your feedback on G2. We're thrilled to hear that you found Twice Commerce easy to set up and our features straightforward to implement. Our goal is to make the rental system as accessible and user-friendly as possible, so it's great to know you've been able to test the system effectively for your new company without significant investment.

We're sorry to hear that some aspects didn't meet your expectations, particularly regarding pricing and the challenges due to specific regions. Your insights are crucial for us as we strive to improve and adapt our services to better suit our diverse user base. We're also looking into the issues you mentioned with some options not working as expected.

If you have any specific concerns or need assistance navigating our platform, please don't hesitate to reach out through the chat in our product. We're here to help make your experience with Twice as rewarding as possible.

Best wishes, your Twice Team

DB

Drew B.

Small-Business (50 or fewer emp.)

7/2/2023

"Easy to use. Everything that we needed"

4/5

What do you like best about Twice Commerce?

Rentle has been great in helping with any questions that we may have while building our site. It is super easy to use and has everything our business needs. Would recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

Wish that there were more payment options. We really would like to be able to link our payment processor through our credit union to our site but that feature isn't currently available. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Many thanks for your review, Drew!

Great to read, you found the setup easy.

Adding more online payment options is part of our roadmap already and I hope we'll be able to support your method soon as well.

Feel free to keep an eye on our product updates to not miss out on this release or any other update that might interest you: https://updates.rentle.io/

Best regards,

Bianka

SB

Steve B.

Small-Business (50 or fewer emp.)

5/31/2023

"Simple to setup but still feature rich"

5/5

What do you like best about Twice Commerce?

I was able to set up my store and start renting online in less than 30 minutes. The dashboard is very intuitive and easy to use. I've been using the free version, and apart from one or two nice-to-haves, it pretty much does everything I need without the need to upgrade to the paid version. It integrates nicely on my website. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

There's really not much to complain about. If I were to ask for one improvement, it would be a cheaper upgrade option. The free version does everything I need except one or two nice-to-haves. I'm weighing up wether these nice-to-haves are worth the monthly paid fee. I'd prefer to be able to select just the individual functions I need rather than pay for a bundle. But it's only a tiny thing. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you, Steve, for your feedback on Rentle! We're delighted to hear that you found the setup process simple and that the platform offers a range of features that meet your needs.

Unfortunately selecting single features is not part of our offering, however I am happy to let you know that new pricing plans will become available later this week.

Should you need any assistance or have further questions, please feel free to reach out. We're here to support you along the way.

Best regards, Bianka

JL

Jeremy L.

Small-Business (50 or fewer emp.)

12/18/2023

"Easy all round"

4.5/5

What do you like best about Twice Commerce?

easy set up, easy to train staff and customers on use Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

not a lot - could use native signature Review collected by and hosted on G2.com.

Response from Vlada Konstantinova of Twice Commerce

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Thank you, Jeremy!

We're thrilled to hear that you found it easy to set up your business with our software - if you do end up having any questions, please don't hesitate to reach out to us.

We understand that native signature could be a nice addition to the product offering, and encourage you to share the idea to our product development team via the Feedback Board in the admin. We hope to serve your company even better in the upcoming years!

Best, Twice Commerce team

ST

Shivam T.

Small-Business (50 or fewer emp.)

9/16/2023

"Best Rentals Experience with 'Rentle'"

4.5/5

What do you like best about Twice Commerce?

I like the services they offer with the better User Interface and User Experience they provide to the customers. Website loading time is very very smooth and easy to accessable. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

Plan is very costly according to Indian region, Not able to integrate local payment gateway. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Hi Shivam,

Many thanks for your feedback!

Allowing more custom integrations for e.g. local payment gateways is something we want to allow in the future - feel free to keep an eye on our product updates, to not miss out on any update :)

https://updates.rentle.io/

HA

Horatio A.

Small-Business (50 or fewer emp.)

3/31/2023

"Saved my car rental company!"

5/5

What do you like best about Twice Commerce?

so i used Turo to rent out some of my cars, after a while i wanted to do this off the Turo platform and made my own company, built a website with Wix paid for a 3 year plan and only after my website went live did i found there online booking and car managment system does not permit car rentals!! a big flaw! so in a panic i went on the hunt for somthing that will work with my current website/Turo and others. i found Rentle and i has been amazing! it is really easy to use, i can manually book out cars with customers who booked on Turo or over then phone, i can take payments, take cars offline for repairs, keep track of sales and bookings, honeslty 10/10 ive not found an issue at all, ive paid to upgrade my plan just because im finding more and more they offer the better my compnay can grow 10/10 Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

umm not much really, i guess if you had to push me, i would say the prices could be sent in the county your in, e.g im in England and trying to work out what im spending or signing up for is a little off as all the money is shown is USD rather then GBP. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Hello Horatio,

It's a pleasure to read your valuable feedback - many thanks for it :)

Let us know anytime we can support you with anything.

Best regards, Bianka

AC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/29/2024

"Upgrading from free"

3.5/5

What do you like best about Twice Commerce?

The software is customer friendly and easy to use Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

We are a very small operation, cost can be an issue for us. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for taking the time to review Twice Commerce! We're pleased to hear that you find our software customer-friendly and easy to use.

We understand that cost can be a significant consideration, especially for smaller operations like yours. We want to ensure you're getting great value, so please consider our annual plans, which offer a 25% discount across all paid options. This could be a more cost-effective solution for your business.