--- title: Turo Reviews meta\_title: 'Turo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Turo works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 22 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Turo Reviews & Product Details Turo is the world's largest peer-to-peer car-sharing marketplace, connecting vehicle owners with individuals seeking a diverse range of rental options. Operating across the United States, United Kingdom, Canada, Australia, and France, Turo offers a platform where users can rent vehicles directly from local hosts, bypassing traditional rental agencies. This model provides access to an extensive selection of over 1,600 unique makes and models, catering to various preferences and needs. Key Features and Functionality: - Diverse Vehicle Selection: Users can choose from a wide array of vehicles, from everyday cars to luxury and specialty models, ensuring the right fit for any occasion. - Flexible Rental Options: Turo allows for rentals ranging from a few hours to several days, accommodating both short-term and extended use. - Convenient Pickup and Delivery: Many hosts offer flexible pickup and delivery options, including airport locations, enhancing convenience for renters. - Host Support and Tools: Vehicle owners, or hosts, have access to tools and services designed to help them manage and scale their car-sharing businesses effectively. Primary Value and User Solutions: Turo addresses the limitations of traditional car rental services by offering a more personalized and flexible experience. Renters benefit from a broader selection of vehicles and more competitive pricing, while vehicle owners can monetize their idle cars, turning depreciating assets into income-generating opportunities. This peer-to-peer model fosters a community-driven approach to car sharing, promoting resource efficiency and providing economic benefits to both parties involved. * * * Seller [Turo](https://www.g2.com/sellers/turo) Discussions [Turo Community](https://www.g2.com/products/turo/discuss) Show More ## Top-Rated Alternatives [ ![RentWorks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RentWorks") RentWorks 4.5/5(27) ](https://www.g2.com/products/rentworks/reviews) [ ![RENTALL](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RENTALL") RENTALL 4.9/5(16) ](https://www.g2.com/products/rentall/reviews) [ ![TSD RENTAL](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TSD RENTAL") TSD RENTAL 3.5/5(13) ](https://www.g2.com/products/tsd-rental/reviews) [ View All Alternatives ](https://www.g2.com/products/turo/competitors/alternatives) ## User Insights Average based on 22 real user reviews. [Log in to unlock pricing and user insights](/login) ![Joy Emmanuelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joy Emmanuelle G.") JG Joy Emmanuelle G. Customer service Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 7/29/2025 "How Turo change my life" 5/5 What do you like best about Turo? What I like best about Turo is the convenience and variety it offers. I can easily find unique and affordable cars that suit our specific needs—whether it’s a sporty ride for a weekend trip or a practical car for everyday use. Plus, the peer-to-peer model often makes the experience more personal and flexible compared to traditional rentals. Review collected by and hosted on G2.com. What do you dislike about Turo? None so far I really love Turo it so very inconvenient for me Customer support are very helpful the platform and app is easy to use Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Turo solves the problem of limited and often expensive car rental options by connecting everyday car owners with people who need a vehicle. Access to unique cars that might not be available at big rental companies. More convenient pick-up and drop-off locations, sometimes even right in your neighborhood. Flexible rental periods—from a few hours to several weeks. Often more affordable rates with the chance to choose exactly the car that fits your needs. Review collected by and hosted on G2.com. Show More 9/18/2025 Current UserValidated ReviewerSource: Organic ![colby C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "colby C.") CC colby C. Sr. Enterprise Customer Success Manager, Team Lead Small-Business (50 or fewer emp.) 9/30/2025 "Worst Customer Service I've Ever Experienced" 0/5 What do you like best about Turo? The application is easy to use. Everything is smooth until you need to interact with somebody Review collected by and hosted on G2.com. What do you dislike about Turo? -The customer service/support at Turo has been an on going nightmare for me. After an unsafe vehicle was rented to me and broke down mid trip, Turo directed me to put the car on a tow truck and I'll have a replacement within 2 hours maximum. I was left in remote area in AZ with no replacement car and no cares from the support team. I was directed by their team to find a 3rd party rental, get myself home then submit for reimbursement. I paid over double with the 3rd party to get home what I originally paid with Turo. Here I am a month later still getting zero cares and zero reimbursement from their support team. Their internal teams don't seem to communicate with each other, I'm told my case will be "escalated" and I'll be contacted back but nobody ever calls. My cases are continuously closed out and it's impossible to speak to a manager. -The cost of my original rental was refunded. Though I paid double that to get home via 3rd party and was promised reimbursement. -Despite me doing exactly as I was directed with going through 3rd party, submitting my expenses and having a screenshot guarantee from support promising reimbursement, I'm left with nothing. -Over 5 hours spent on the phone with support, repeating my story over and over, even being hung-up on and support team openly saying "my other colleague lied to". -I work in customer support myself, I've dealt with escalations on a daily basis and I'm blown away the lack of empathy and ethics Turo has shown. -Hoping this review will give others some insight into what support is like here and catch the attention of somebody at Turo who can make this situation right for me. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Ease of car rental. This benefited me as the vehicle was dropped off at my home and much cheaper than companies like Enterprise. This comes at it's own cost as there is no way to know if the host of your rental has properly prepped the car and the lack of support/resources if/when the car has an issue. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 2/22/2025 "🚨 Turo’s support is unreliable and dismisses serious customer concerns." 0.5/5 What do you like best about Turo? The concept of Turo is great—being able to rent cars directly from individuals can be more convenient and flexible than traditional rental agencies. The platform itself is easy to use, and booking a car is straightforward. Review collected by and hosted on G2.com. What do you dislike about Turo? Unfortunately, Turo’s customer support is terrible and does not take customer concerns seriously. I had an untrustworthy host who lied to an officer to avoid a ticket, overcharged me for fuel, and displayed dishonest behavior throughout the rental. I reported these issues to Turo during my trip, expecting them to take action. Instead, they ignored my concerns, allowed the host to continue renting, and later deleted my 1-star review, preventing future renters from seeing my warning. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? While Turo offers an alternative to traditional rentals, its lack of accountability for bad hosts makes the platform risky. If they refuse to listen to valid reports and allow dishonest hosts to keep renting, it compromises the safety of all users. I would not recommend Turo until they improve their support and transparency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KS kim michelle s. CSR Outsourcing/Offshoring Enterprise (\> 1000 emp.) 9/11/2025 "Turo" 5/5 What do you like best about Turo? great and helpful and easy to access if needed Review collected by and hosted on G2.com. What do you dislike about Turo? everything is perfect in turo and great. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Turo is solving the problem of limited and often expensive traditional car rental options by offering a more flexible, peer-to-peer alternative Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 4/29/2025 "This was easier than renting a hotel room" 5/5 What do you like best about Turo? Extremely efficient way of helping people when a vehicle’s being worked on or needed to leave town with the family. Review collected by and hosted on G2.com. What do you dislike about Turo? Pricing at times is too steep for a single day use . Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? I need a vehicle to work. If one or both of my vehicles are being worked on it’s easier to rent Turo than to rent a hotel room! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Mansueta C. Call Center Agent Enterprise (\> 1000 emp.) 5/25/2024 "Turo Review" 5/5 What do you like best about Turo? It is a real time marketplace wherein you have the option to select what type of vehicle you would like to rent, what date, time. You also have options to check and identify if the vehicle is not available you will see the red message below base on the date and time selected. It's a software wherein specifically a car rental that you can access either on the app or on the website. Review collected by and hosted on G2.com. What do you dislike about Turo? There are at times is buffers but this is rarely happens, as long as you have a strong internet connection, app is up to date. This software has a minimal issues. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Whenever there are issues on a trip, the guest or host has always an option to contact Turo support either via phone, chat, or email,which benifited both customers and supports or customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Blake M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blake M.") BM Blake M. Enterprise Sales Development Representative Enterprise (\> 1000 emp.) 1/16/2024 "Go Turo!" 5/5 What do you like best about Turo? I absolutely love using Turo! It's this fantastic car-sharing platform that gives me the ultimate control. I get to browse through a diverse range of vehicles, from sleek sedans to adventurous SUVs and even luxurious sports cars. What really gets me excited is the flexibility Turo offers – I can choose the perfect car for my needs, whether it's a weekend escape or a special event. The booking process is super easy, and the pricing is transparent, making the whole experience hassle-free. Turo has truly changed the way I approach car rentals. Now, every journey feels like an incredible adventure, and I get to connect with friendly car owners who share my love for exploration. It's a game-changer in the world of car rentals! Review collected by and hosted on G2.com. What do you dislike about Turo? While Turo offers flexibility, some users dislike the variable condition of rented cars, potential cleanliness or maintenance issues, and less convenient pick-up/drop-off processes. Limited coverage in certain locations is also a concern for some users. Despite these drawbacks, Turo remains popular among those who value its unique approach to car rentals. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Turo solves my problem of inflexible car rentals. It provides a diverse range of vehicles, giving me a more personalized and flexible experience compared to traditional services. It addresses the need for a dynamic approach to car rentals, allowing me to choose the perfect vehicle for each journey. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Michelle W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle W.") MW Michelle W. Founder Small-Business (50 or fewer emp.) 1/7/2024 "Confession of a manager from a major rental brand." 5/5 What do you like best about Turo? I spent many years managing for a major rental brand as apps became our contemporary way of life. Shortly before leaving that company, I started renting my personal car on the platform. The best thing as both a guest and host is that it is how fluid the passive income stream is once you effectively setup your process. Review collected by and hosted on G2.com. What do you dislike about Turo? For better and sometimes worse, Turo has made a lot of changes over the last 5 years. My perspective is that the biggest detriment has been their poor communication as they implement changes. This bogs down their customer service and is a overall bad look on the brand. Continously creating value in a system where there are a lot of moving parts is hard. This is precisely why it is critical to overcommunicate changes with teams, hosts, and guests far before they are rolled out. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? Turo is helping me create passive income with my assets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mark Robert J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark Robert J.") MJ Mark Robert J. Customer Service Representative Enterprise (\> 1000 emp.) 5/18/2024 "Turo Ride Sharing" 5/5 What do you like best about Turo? Turo can is always fair and accomodating Review collected by and hosted on G2.com. What do you dislike about Turo? For me I didnt feel any dislike on Turo since we always help our Host and guest to the best that we can. Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? It is convenient that you can always use Turo to find a vehicle that will work for your reservation. Aside from finding a vehicle, we can help you book it by contacting our customer support. Review collected by and hosted on G2.com. Show More 8/26/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite GE Gwen E. Customer Service Mid-Market (51-1000 emp.) 5/25/2024 "Great Car Sharing App" 5/5 What do you like best about Turo? I like the best abvout Turo is easy to navigate and the features is easy to understand Review collected by and hosted on G2.com. What do you dislike about Turo? None, so far its good to use. WIll recommend this to others Review collected by and hosted on G2.com. What problems is Turo solving and how is that benefiting you? The problems that Turo solving are, Guest that has cancelled reservation or about their refunds and for the Host is with their vehicle listings, charging Guest with some fees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/turo/pricing) Turo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016833032ff19e8f3e8c2c621aea471c/rentworks.png "Product Avatar Image") RentWorks 4.5/5(27) [ Compare Now ](https://www.g2.com/compare/rentworks-vs-turo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_db57defa255f218190c704344ff5c459/rentall.png "Product Avatar Image") RENTALL 4.9/5(16) [ Compare Now ](https://www.g2.com/compare/rentall-vs-turo) ## Work at Turo? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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