Luc L.
LL
Luc L.
Head Of Mediabuy
Small-Business (50 or fewer emp.)
"My Daily Meeting"
4/5
What do you like best about TUNE?

Tune (Hasoffers) is really helpful in my daily life and friendly user for affiliate managers and/or media buyers.

As Media buyers, you can find easily all the important stats that you need and can use the filters as you want to extract the meaningful data. The interface is really clear and it's easy to find offers, create your daily reports...

Regarding the advertiser part or account manager part, it's easy to set up an offer for A to Z, the payout, postback... you can do it in only a few minutes. If you are an affiliates Manager, all the important information about the affiliates you manage are provide and it's really easy to filter per affiliate to see which of your affiliates is performing good today.

The support is really active and helpful and evolves a lot this last year to provide a really good user experience. And Moreover, it's really easy to connect API or postback to HasOffers. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

Sometimes the speed to load some pages can take a wild even if it's way better than in the past at the moment. Review collected by and hosted on G2.com.

Phalogenics S.
PS
Phalogenics S.
Small-Business (50 or fewer emp.)
"Quick and easy to setup and integrate. Useful data reporting."
4.5/5
What do you like best about TUNE?

Adding exiting funnels into the system is quick and easy. We also use the API to pull information into our own custom reporting, the API is great to work with and the testing options are quick and simple to use.

We also make extensive use of the event tracer, giving us clear data with a plethora of filtering options.

I should also add that the customer support are very helpful and polite explaining the problems and pointing out the docs required so we can not only see why something was solved, but also how. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

The user is separate from the partner account, so sometimes when the partner signs up it get rejected as they didn't set their user correctly.

Reporting can be a bit slow having to jump between conversion reports, event tracer logs, and other pages, but this has been partly addressed with the conversion data now available with a click in the reports.

The datalog time restrictions can be annoying, but we setup an auto download of the zips, so we can store that data offline. Review collected by and hosted on G2.com.

Zach B.
ZB
Zach B.
Senior Media Buyer
Small-Business (50 or fewer emp.)
"Makes it easy to manage affiliate offers"
5/5
What do you like best about TUNE?

Once you get familiar with building offers and adding parters then it's pretty strait forward and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

The only downside would be from the most recent UI update. The partners report used to have all the totals at the bottom, but now only the current page totals are at the bottom. Bring that back and it'll be 5 stars all the way! Review collected by and hosted on G2.com.

Viktorija A.
VA
Viktorija A.
Chief Revenue Officer
Mid-Market (51-1000 emp.)
"Tune.com is on a good path to become a good product."
3/5
What do you like best about TUNE?

User interface is rather easy to understand, ease of access, variety of reports as well as variety of filters. As a user of many other Affiliate management platforms, I can navigate rather easily and I understand the logic behind the structure. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

No auto-payments is a big disadvantage - if we have more clients, it takes a lot of manpower to do manual work every month to generate payments. Bugs in reports and payments - data sometimes is duplicated for no reason, payments can't be generated for the needed period - and the issue is not being fixed for a while. Data export is rather limited in regards to the formats. Navigation could be more user friendly in a way that clicking on certain fields would give more info, and not an empty or error page. Partner view is a bit unclear and you have to make at least few clicks to get what you need. Recent update removed certain date filters, which complicates analysis Review collected by and hosted on G2.com.

Joel G.
JG
Joel G.
Co-owner
Small-Business (50 or fewer emp.)
"Intelligent, modern tracking platform."
4/5
What do you like best about TUNE?

The feature set is very complete and able to accomplish the needs of a wide variety of customers. The flexibility for providing a wide array of offers to partners is great. I am very impressed with the fraud monitoring capabilities, something completely absent in other networks. TUNE provides support for more creative types than other networks, offering video and javascript creatives among all of the other standards. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

Reporting is awkward. It can be cumbersome to jump between conversion reports, event tracer logs, and other report pages. Perhaps this can be corrected by saving some custom reports, but there should be some better default templates built-in.

We have not yet figured out if TUNE offers split attribution or leap-frog attribution (first click attribution).

There is no existing partner discovery tool. It would be advantageous to provide access to publishers already participating in TUNE partnerships. Review collected by and hosted on G2.com.

Joshua T.
JT
Joshua T.
Member Board Of Directors
Mid-Market (51-1000 emp.)
"A one-stop shop that keeps improving"
4/5
What do you like best about TUNE?

The support is exceptional; in the rare times you can't figure something out or understand, they are there to help. However, I want to stress: the setup and management of the platform is frankly robust and easy (two things that rarely go together), so it's rare you need support. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

While TUNE is robust, it will require shifting over to the API for customization features. That's not a knock: as long as you are happy with the basics, you should be fine. But if you want customized organization of creatives, for instance, even to the point of just choosing the display order, you are in the API. Review collected by and hosted on G2.com.

Iggy H.
IH
Iggy H.
Performance Marketing Executive
Mid-Market (51-1000 emp.)
"Best affiliate platform out there?"
4/5
What do you like best about TUNE?

I am happy with account managers. Straight forward and seamless integration. TUNE Co works perfectly with all other programs and platforms out there. Easy to integrate with the publishers tracking systems, no matter what they are using. Simple API access and more. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

I dislike not the very best user experience. Reports are lacking details and usually graphs (Getting better with recent updates). Not that easy to filter data and similar. Review collected by and hosted on G2.com.

HW
Hope W.
Small-Business (50 or fewer emp.)
"Solid System for Affiliate Management"
4/5
What do you like best about TUNE?

I like that you can have users create their own links and be able to view their own reporting, without having to get a direct feed from a marketer, freeing up valuable time for other activities. It also helps us manage different types of pixels from different vendors, and place pixels on different parts of our funnel so we can see exactly where dropoff occurs so that we can implement edits to make the funnel perform better at it's weakest spots. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

I dislike that there's always some sort of discrepancy. While we use these numbers as a guideline for affiliates, we do not use it for official payout numbers, as they are rarely one-to-one. This could be based on different systems integrations. It's been much more accurate at my current company than my last. I also dislike that you can only get some fields in some reports and some fields in others. This makes reporting a little tricky. Review collected by and hosted on G2.com.

Jose F.
JF
Jose F.
Manager, Publisher Relations
Mid-Market (51-1000 emp.)
"Great Platform! Very useful"
4/5
What do you like best about TUNE?

The ability to see what we have done over several years. Data collection over several years. The informative modular reporting. I am able to quickly create links for publishers. Also publishers are able to create an account and can quickly integrate within our system. Lastly, Tune allows multiple ways to track offers that are made within the system. Also if you are ever having an issue, Tune has tons of different guides that you can look up to solve any potential issues that have appeared. Overall really helpful. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

Some of the changes made were not properly shared with users. When you are used to using the same reporting over several weeks if not months, and then all the sudden it is changed. This is only a slight problem as you eventually get used to the reporting.

Also I wish each separate account allowed for customization. I personally enjoy dark mode in 99% of the platforms I use on a daily basis. I wish that Tune had the ability for you to select your homepage as well. I personally would love that if as soon I log in, there is already a specific report that is loaded. Right now I have to take about 3 extra steps to find the correct reporting. Just a simple quality of life thing that would be that little push to greatness.

Last little thing is related to the event tracer. Just wish that some data was available for the last 2 or 3 months. Sometimes I have to go back and take a look at something that happened last week and I just barely miss out. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Has Offers (Now Tune) lags far behind other Affiliate Tracking Platforms"
1/5
What do you like best about TUNE?

Hard to say. Probably the snapshot screen with all of the latest notifications and happenings. That's useful and easy to navigate. Appreciate the daily stats breakdown as well. I also like that I can generate a conversion through testing the affiliates postback in Has Offers, opposed to having to use a real or fake credit card to process a sale through an funnel. This is probably the most helpful feature in Has Offers. Review collected by and hosted on G2.com.

What do you dislike about TUNE?

A lot. First off, Has Offers/Tune is the only affiliate portal I'm aware of where you can't simply login as an affiliate through their portal, without logging you out of the Admin portal. It's archaic. Generally, the affiliate portal just starts a new user session and you remain logged into the admin side, but in the case of Has Offers, it doesn't and forces you to use the affiliate portal instead. This should be fixed.

The search function for publishers is terrible. It's not keyword specific, so it doesn't pull the right publishers. For instance, if I search our publisher W4, it pops up any affiliates with W or 4 in their name.

Every other affiliate portal I've used (Hitpath, Cake, Impact Radius) simply allow you to increase publisher payouts manually by issuing payout overrides. Has Offers is the only system where you can't do that. You have to create an offer goal, and that's tied to a bunch of other stipulations. It's so far from user friendly it's ridiculous. This is a huge issue for us.

Creatives are not easy to locate/download. For us, we're a network, and we need be able to batch download creatives. With Has Offers this feature is not accessible. You can only download all of the creatives for each advertiser 1 by 1.

Hitpath and other affiliate tracking platforms all offer capabilities for the above features. Has Offers needs to get with the times. Review collected by and hosted on G2.com.