CP
Claire P.
Owner/Administrator/Principal
Small-Business (50 or fewer emp.)
"TUIO is the BEST!"
5/5
What do you like best about TUIO?

Tuio has made managing our school's finances much easier. The app is very easy to implement, and we are able to see everything from a perfect bird's-eye view. The customer support is excellent, and the staff are helpful, and patient, and take their time to explain how to use the different features. We use TUIO frequently and it was very simple to integrate all our parents onto the same page! We would highly recommend using TUIO regardless of how big or small your company is! Review collected by and hosted on G2.com.

What do you dislike about TUIO?

We dislike the fact that there are so many different, yet awesome features about TUIO. It causes us to feel overwhelmed and not confident to use this remarkable tool to its fullest! Thankfully, the staff at TUIO are always available and will do whatever is required. They also always provide us with the steps on how they performed the operation so we can do it ourselves. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you so much for your glowing review, Claire! We’re thrilled to hear that TUIO has made managing your school’s finances easier and that our support team has been able to provide the guidance you need. It’s great to know that onboarding parents onto TUIO was a smooth process as well!

We completely understand how having a wealth of features can feel overwhelming at first, but we’re always here to help you get the most out of the platform. Don’t hesitate to reach out whenever you need assistance—we’re happy to walk you through anything!

We truly appreciate your recommendation and are grateful to have you as part of the TUIO community.

LM
Laura M.
Head of School / Co-Owner
Small-Business (50 or fewer emp.)
"Professional and Useful Tool!"
5/5
What do you like best about TUIO?

As the Head of School, it is sometimes overwhelming with the tasks that I have to do. Any time I have a question, someone is there to answer it...no matter how many times I ask it. (Thank you, Etan.) There have been a few times that I have needed logistical clarification and they have done everything they can to ensure that I am a satisfied customer.

I am also very impressed by how professional their forms are presented and how easy it is to use the links provided. I use this platform daily and I can say that I am pleased by everything that they offer and the price at which they offer it.

Parents are also very happy to not have to remember their monthly payments so it has been a positive implementation on the school's part and easy to integrate into what we already do. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

The only downsize of using Tuio are the additional taxes that our business has to pay over and above what our parents pay. It is tricky to figure out the amount that I need to charge parents to recover that tax, but once I figured it out, it was easy. They worked very well with me to solve this problem. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for your thoughtful review, Laura! We’re so glad to hear that TUIO has helped streamline your operations and that both your team and parents are finding it easy to use. Etan and our support team are always here to assist whenever needed!

Regarding taxes, we understand it can be a bit tricky to account for. In regions where taxes apply to software fees, it’s a standard business expense, but we’re always happy to help schools navigate this. Glad we could find a solution that works for you!

We truly appreciate your partnership and look forward to continuing to support your school.

LS
Laureen S.
Project Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Offers a large suite of features to reduce the load"
5/5
What do you like best about TUIO?

TUIO is effective in all our school's management systems (Enrollment, Financial, Accounting). It offers a comprehensive suite of features that leads to time saving. From enrolling new students to collecting tuition fees we find the platform is remarkably efficient. The dashboard provides a clear overview of payment statuses, and the system generates detailed reports for easy reconciliation. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

Partial payments require extra steps to adjust the invoice, which could be simplified for more convenience. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for your review, Laureen! We're thrilled that TUIO’s comprehensive features have streamlined enrollment, financial management, and reporting for your school. It’s great to hear that the dashboard and reporting tools are making reconciliation easier!

We appreciate your feedback on partial payments and will pass it along to our team as we continue to improve the platform. Thanks again for sharing your experience!

Tina S.
TS
Tina S.
Lead Teacher
Small-Business (50 or fewer emp.)
"The payment portal is seamless. The response from the team is also very timely."
5/5
What do you like best about TUIO?

The application is user friendly and very appealing aesthetically. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

Nothing comes to mind right now, have faced very few issues. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for the kind words!

We’re so glad to hear that you’ve had a positive experience with TUIO and that the platform has been easy to use and visually appealing. It's great to know the parent dashboard is working well for you, and we truly appreciate your recognition of our support team.

Thanks again for taking the time to share your feedback!

ABC M.
AM
ABC M.
Principal and Director
Small-Business (50 or fewer emp.)
"Glad we made the transition to TUIP"
5/5
What do you like best about TUIO?

We love the fact that our enrollment and billing all gets managed under one application. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

It would be great to be able to accommodate important items such as report cards, attendance etc in the app to make it truly a full SIS. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you so much for the kind words and for choosing TUIO! We’re thrilled to hear that managing enrollment and billing in one place has made things easier for your school.

We completely understand the desire for an all-in-one SIS experience—including report cards and attendance—and you’ll be happy to hear that Attendance is currently on our roadmap and planned for release before the upcoming school year. We’re always evolving to support our schools better, and your feedback is a big part of that.

Thanks again for being part of the TUIO community!

Brooke S.
BS
Brooke S.
Mid-Market (51-1000 emp.)
"User friendly platform for schools and parents alike."
5/5
What do you like best about TUIO?

End users are not computer experts, coders or programmers. TUIO is easy to set-up, implement, and troubleshoot. When there is something the school is stuck on or wants to improve, ETAN (TUIO Mgr.), has been swift to help us find a solution. When parents have questions, the TUIO support team is quick to respond and help resolve any issue or help facilitate resolution with the school. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

First of all, I believe even the best platforms have room for improvement.

I wish there was an option for parents to indicate if they want to select a payment method for each enrollment or if they (at the profile level) could apply the same payment method for all future enrollments attached with their name. I end up having to do a lot of parent follow-up because they don't realize they need to recertify or reselect a payment method (usually the same one) to the new enrollment. This takes time and delays payments. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for your thoughtful review! We’re so glad to hear that TUIO has made things easier for both your school and parents, and we truly appreciate the shoutout to Etan and our support team—they’re always happy to help!

We also appreciate your feedback on payment method selection. We understand how streamlining this process could save even more time, and we'll pass this along to our development team for future improvements. In the meantime, it's great to hear that the mass email feature has been useful for reminding families to set up their payments!

Thanks again for your insights and for being a valued TUIO user!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Pinnacle individual review"
4.5/5
What do you like best about TUIO?

It is useful for applications and payment plans where everything is under the same platform. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

Sometimes payments are failed or returned for no specific reason provided Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

We’re glad to hear that TUIO has helped streamline your applications and payment plans!

Regarding failed or returned payments, TUIO always provides a specific reason or error code for each failed transaction, which can be viewed in the transaction details. These messages help identify whether the issue is due to bank rejection, insufficient funds, or another reason. If you ever need assistance interpreting a payment failure, our support team is happy to help—just reach out!

We appreciate your feedback and look forward to continuing to support your school!

Crystal C.
CC
Crystal C.
Business Manager
Small-Business (50 or fewer emp.)
"Easy to Use"
5/5
What do you like best about TUIO?

I like that Tuio is a payments focused system! Most of the other system providers combine parent records, teacher records, and student records and payment systems all in one system, which makes it cumbersome to set up and use on a daily basis especially for small schools. The Tuio system has been a great fit for our organization. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

I would prefer to be able to complete the monthly reconciliation based on Tuio reports alone, I frequently need the merchant account statement to fully reconcile refunds or any kinds of credits. Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for your review, Crystal! We’re happy to hear that TUIO’s streamlined approach has been a great fit for your school and that it’s easy to use for both staff and families.

Regarding reconciliation, we understand the need for clarity in financial reporting. While merchant account statements are sometimes needed for full reconciliation of refunds and credits, we’re always looking for ways to improve reporting within TUIO. We appreciate your feedback and will keep this in mind for future enhancements.

Thanks again for sharing your experience with TUIO!

Verified User in Music
AM
Verified User in Music
Small-Business (50 or fewer emp.)
"TUIO is an incredible platform for choir registrations and payments"
5/5
What do you like best about TUIO?

TUIO is a straight-forward, easy-to-use registration and payment platform for our organization. In addition, their support team's ability to assist us with our complex systems to fit the TUIO system and their willingness and flexibility to help us at any moment is an amazing quality to have. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

There are very few downsides to TUIO. If I were to provide one, it would be the inability to easily duplicate or replicate certain aspects such as enrollments, programs, or invoices. However, knowing the TUIO team, I'm sure they're already working on ways to make this happen for future updates! Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you for your great review! We're thrilled to hear that TUIO has simplified your choir’s registration and payment processes and that our support team has been there to assist whenever needed.

Just to clarify—TUIO does allow you to duplicate enrollments, programs, and invoices! If you ever need guidance on how to do this efficiently, our support team would be happy to walk you through it.

We appreciate your feedback and your continued support!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Hassle -free set up and no more worries"
5/5
What do you like best about TUIO?

Etan at TUIO is a great resource to have. ALways helpful, he replies to my emails within minutes. I must admit, I am not like that. The set up was super simple as he explained every aspect of it to me. Anytime I have a question, I jsut pop it over to him. The parents at our school have found it pretty easy to navigate although at times, initially they experience some teething problems. Etan resolves them right away. Review collected by and hosted on G2.com.

What do you dislike about TUIO?

What I dislike are the multitudes of categories - Students, Enrollments etc. I wish it was just one click to get to a student. Also, with all the additional entrues we have to make while editing such as Line Item Detail, Name, Price. I often forget the names of the categories. COuld that be simplified? Review collected by and hosted on G2.com.

Response from Oren Katz of TUIO
Edit edit

Thank you so much for your feedback! We're thrilled to hear that Etan has been such a valuable resource for you. Our team is always here to help, and we love knowing that the setup process was smooth and stress-free.

We also appreciate your input regarding navigation and category structure. Simplicity is key, and we’re always looking for ways to improve the user experience. We’ll pass along your feedback to our product team as we continue refining the platform.

Glad to hear TUIO is making tuition collection easier for your school, and we look forward to continuing to support you! Thanks again for sharing your experience.