---
title: TSM Reviews
meta_title: 'TSM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how TSM works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# TSM Reviews
**Vendor:** Theservicemanager  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About TSM
The new standard in field service management software.




## TSM Reviews
  ### 1. Platform providing on field data insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Azad Q. | Senior Lead Generation Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 24, 2024

**What do you like best about TSM?**

TSM handles complexity between multi geographic and multi departmental organizations linking to multiple different accounting. This software is the best to manage business problems and get it resolve by them. They provide all services including plumbing and other stuff. It is a cloud based platform. Easy to use, helpful customer support team.

**What do you dislike about TSM?**

It gets integrated only with the microsoft tools, cannot buy by the individual user. At time service requested gets deleted and unbale to track on field person.

**What problems is TSM solving and how is that benefiting you?**

We tried this software to use for business management activities, our HR team has used it for inventory managment and sales team has used for project managmen, It is helping us to schcedule project timeline and complete it. They also provide basic services such as on field sales people and updates their jobs they can manage it through TSM mobile features.



- [View TSM pricing details and edition comparison](https://www.g2.com/products/tsm/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A56%3A24+-0500&secure%5Bsession_id%5D=e6696fe0-d74a-4140-a517-b561818711d9&secure%5Btoken%5D=bcd96ee574eae28b59589d9699a42b2d4f09cd19920f43cc28e8ac8f0b083975&format=llm_user)

## TSM Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions

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