# Best Review Management Software with Integration & APIs Capabilities ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 276 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 276+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### GMBapi.com GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-02T03%3A06%3A41Z&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1211717&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%2Ff%2Fintegration-apis%3Fopen_modal_url%3D%252Fproducts%252Ftrustpilot%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Freview-management-software%25252Ff%25252Fintegration-apis%2526source%253Dcategory&secure%5Btoken%5D=47bb64ba508f7c1a5b49f4d72fbe7df35c7e5efce92aae48a3d1a10dcf93bfe4&secure%5Burl%5D=https%3A%2F%2Fgmbapi.com%2Frequest-demo%2F%3Futm_source%3DB2B_Platform%26utm_medium%3DG2%26utm_content%3DAds_CTA_Button&secure%5Burl_type%5D=free_trial) ### [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Feefo? - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** www.feefo.com - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. ##### Cons - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. #### What Are Recent G2 Reviews of Feefo? **["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11509342) **["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Yotpo? - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo 19,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 794 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. ##### Cons - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. #### What Are Recent G2 Reviews of Yotpo? **["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) **["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) ### [Reviews.io](https://www.g2.com/products/reviews-io/reviews) REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 646 #### How Do G2 Users Rate Reviews.io? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Reviews.io? - **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io) - **Year Founded:** 2022 - **HQ Location:** Boston, MA - **Twitter:** @clearer\_io 169 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website) 173 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Managing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 84% Small, 14% Medium #### What Do G2 Reviewers Say About Reviews.io? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use. - Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently. - Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly. - Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance. - Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience. ##### Cons - Users find the **pricing to be quite expensive** for basic features, impacting overall value perception. - Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members. - Users find the **difficult setup** challenging due to a steep learning curve and limited customization options. - Users find **review import coordination challenging** and seek improvements in SEO and customer profile management. - Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex. #### What Are Recent G2 Reviews of Reviews.io? **["very Pleasant experience with Support agent"](https://www.g2.com/survey_responses/reviews-io-review-9859194)** **Rating:** 5.0/5.0 stars _— Rita M._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-9859194) **["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)** **Rating:** 4.5/5.0 stars _— Paul S._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916) ### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. **Average Rating:** 4.2/5.0 **Total Reviews:** 793 #### How Do G2 Users Rate Bazaarvoice? - **Retail:** 7.9/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Bazaarvoice? - **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) - **Company Website:** www.bazaarvoice.com - **Year Founded:** 2005 - **HQ Location:** Austin, Texas - **Twitter:** @Bazaarvoice 19,148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website) 1,711 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Consumer Goods, Retail - **Company Size:** 40% Medium, 38% Small #### What Do G2 Reviewers Say About Bazaarvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. - Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. - Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. - Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. ##### Cons - Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. - Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. - Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. - Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. - Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. #### What Are Recent G2 Reviews of Bazaarvoice? **["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)** **Rating:** 5.0/5.0 stars _— Alice P._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563) **["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)** **Rating:** 5.0/5.0 stars _— Gary S._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488) #### What Are G2 Users Discussing About Bazaarvoice? - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for) ### [Trustpilot](https://www.g2.com/products/trustpilot/reviews) Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! **Average Rating:** 3.4/5.0 **Total Reviews:** 253 #### How Do G2 Users Rate Trustpilot? - **Retail:** 6.3/10 (Category avg: 8.4/10) - **E-commerce:** 6.6/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Trustpilot? - **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot) - **Year Founded:** 2007 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @Trustpilot 30,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website) 1,367 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Trustpilot? _AI-generated summary from verified user reviews_ ##### Pros - Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. - Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. - Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. - Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. - Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. ##### Cons - Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. - Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. - Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. - Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. - Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. #### What Are Recent G2 Reviews of Trustpilot? **["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)** **Rating:** 5.0/5.0 stars _— Visal K._ [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) **["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)** **Rating:** 4.5/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258) #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote ### [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs **Average Rating:** 4.1/5.0 **Total Reviews:** 1,143 #### How Do G2 Users Rate Sprinklr Social? - **Retail:** 7.6/10 (Category avg: 8.4/10) - **E-commerce:** 7.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Sprinklr Social? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Specialist, Social Media Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 48% Large, 29% Medium #### What Do G2 Reviewers Say About Sprinklr Social? _AI-generated summary from verified user reviews_ ##### Pros - Users find **Sprinklr Social easy to use** , enhancing team collaboration and simplifying content scheduling effortlessly. - Users value the **centralized management** of Sprinklr Social for seamless control over multiple social media platforms. - Users appreciate the **omni-channel experience** of Sprinklr Social, valuing its comprehensive support and customizable features. - Users value the **advanced analytics and reporting tools** of Sprinklr Social, enhancing insights into performance and strategy. - Users value the **omni-channel integration** of Sprinklr Social, enhancing engagement across all major social media platforms. ##### Cons - Users find the **complex usage** of Sprinklr Social to be overwhelming, hindering their ability to fully utilize the platform. - Users find the **learning curve steep** for Sprinklr, requiring significant IT knowledge to navigate its complexities. - Users find Sprinklr Social's **complex setup and configuration** challenging, often requiring external assistance for effective use. - Users feel there is a need for **improvement in AI capabilities** and desire more user-friendly workflows and statistics. - Users experience a **steep learning curve** with Sprinklr Social, citing its overwhelming interface and multitude of features. #### What Are Recent G2 Reviews of Sprinklr Social? **["All-in-One Social Management with a Powerful Unified Inbox"](https://www.g2.com/survey_responses/sprinklr-social-review-13134659)** **Rating:** 4.0/5.0 stars _— lindokuhle n._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-13134659) **["Feature Rich Social Platform That Keeps Getting Smarter"](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)** **Rating:** 5.0/5.0 stars _— Shruti D._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11426970) ### [Loox](https://www.g2.com/products/loox/reviews) Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. 5 reasons merchants choose Loox Read why over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. 1. Collect more reviews, photos and videos - Loox gathers authentic product reviews by using smart and customizable review request emails. - Schedule by delivery time or order status - Offer a discount for photo / video reviews - Send review request reminders - Photo / Video reminders for text reviews - Send review requests up to 3 months back upon install - Review widget multi-lingual support 2. Beautiful displays that make YOUR brand shine - Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing - - their happy customer content. - Galleries in list/grid layout, product review carousels, review popups, and a reviews sidebar - Customizable to match your brand - Looks great on any theme, mobile-friendly & 100% responsive 3. High ROI: Loox is a revenue generator Encourage word of mouth and repeat purchases with photo and video review incentives, referral discounts, and post-purchase upsells. - Site-wide referral widgets - One/Two-sided incentives (Give 10%, Get $5) - Next-purchase discount codes for photo and video reviews - Combine photo reviews & one-click post-purchase upsells - Drive brand discovery via social media & Google Shopping 4. Easy setup and 24/7 support - A simple interface to configure and manage the app - No technical knowledge needed - World-class support available to answer you 24/7 5. Loox reviews do not slow down your website - A CDN (content delivery network) to serve all scripts and photos in milliseconds - Only starts loading after the page is fully loaded 6. (Bonus) Additional Features - Available in English, French (Avis) & 17 other languages - Import reviews from any source. 1-Click AliExpress reviews importer. Built-in imports all other review apps. - Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position - Moderation - You decide which product reviews get published - Reply to reviews - Add a public response to published customer reviews - Inline SEO - Display product reviews & ratings on search results with Rich Snippets - Google Shopping - Display ratings, reviews & photos - Facebook pixel - Create look-alike campaigns based on your happiest customers - Grouping - Automatically share reviews between similar or identical products - Happy Customers page - Show off all your product reviews in one place - GDPR Compliant **Average Rating:** 4.9/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate Loox? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 9.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Loox? - **Seller:** [Loox](https://www.g2.com/sellers/loox) - **Year Founded:** 2016 - **HQ Location:** Ramat Gan, Israel - **Twitter:** @looxio 1,001 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9cf6eee6f50b560348e13efec2634ca0c5fb0a72220fcb070a9c33ff2e58372&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10227899%2F&secure%5Burl_type%5D=linkedin_company_website) 81 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 87% Small, 13% Medium #### What Are Recent G2 Reviews of Loox? **["Friendly, Easy to Use, and Seamless Shopify Integration"](https://www.g2.com/survey_responses/loox-review-12704164)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/loox-review-12704164) **["why to use Loox"](https://www.g2.com/survey_responses/loox-review-10011597)** **Rating:** 4.0/5.0 stars _— Verified User in Consulting_ [Read full review](https://www.g2.com/survey_responses/loox-review-10011597) #### What Are G2 Users Discussing About Loox? - [What is Loox used for?](https://www.g2.com/discussions/what-is-loox-used-for) - [Is loox review free?](https://www.g2.com/discussions/is-loox-review-free) - [What is loox?](https://www.g2.com/discussions/what-is-loox) - 2 comments, 1 upvote - [How much does loox cost?](https://www.g2.com/discussions/how-much-does-loox-cost) - [How does loox work?](https://www.g2.com/discussions/how-does-loox-work) ### [PowerReviews](https://www.g2.com/products/powerreviews/reviews) A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales. **Average Rating:** 4.4/5.0 **Total Reviews:** 196 #### How Do G2 Users Rate PowerReviews? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind PowerReviews? - **Seller:** [Syndigo](https://www.g2.com/sellers/syndigo) - **Company Website:** www.syndigo.com - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @syndigoLLC 281 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b31df4100632d3c4a3872a01d2318660d853b4c18c13f473ab419cbbb6b3ce80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28625135%2F&secure%5Burl_type%5D=linkedin_company_website) 1,727 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Goods - **Company Size:** 45% Medium, 41% Large #### What Do G2 Reviewers Say About PowerReviews? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of PowerReviews, benefiting from its intuitive dashboard and seamless integrations. - Users admire the **robust capabilities** of PowerReviews for gathering and managing client feedback effectively. - Users appreciate the **robust capabilities** of PowerReviews for gathering and analyzing client information across multiple channels. - Users commend the **effective reputation management** provided by PowerReviews, enhancing credibility and boosting sales through authentic reviews. - Users highlight the **visibility growth** enabled by PowerReviews, enhancing their reputation and boosting sales through insightful analytics. ##### Cons - Users find PowerReviews to be **expensive** , particularly challenging for smaller players due to high costs and limited integration. - Users criticize the **missing features** of PowerReviews, particularly the lack of display options and dashboard functionality. - Users experience **slow performance** with PowerReviews, facing delays in features, UI changes, and email notifications. - Users express frustration over **poor customer support** , feeling a lack of proactive assistance and inadequate guidance. - Users note the **poor integration** of PowerReviews, complicating compatibility with essential tools and limiting customization options. #### What Are Recent G2 Reviews of PowerReviews? **["Thoughtful Planning, Customer-Centered Execution"](https://www.g2.com/survey_responses/powerreviews-review-11570069)** **Rating:** 5.0/5.0 stars _— Evelyn V._ [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11570069) **["Vibrant UGC and Display, but Integration and Customization Need Improvement"](https://www.g2.com/survey_responses/powerreviews-review-11846103)** **Rating:** 4.5/5.0 stars _— Ifeoma E._ [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11846103) #### What Are G2 Users Discussing About PowerReviews? - [What is PowerReviews used for?](https://www.g2.com/discussions/what-is-powerreviews-used-for) ### [Reviewbox](https://www.g2.com/products/reviewbox/reviews) We are a software company dedicated to helping manufacturers and brands optimize their digital shelf. With our unified analytics platform, we help you track and monitor your product data across hundreds of retailers, and we provide comprehensive visibility into your e-commerce product presence through four different solutions: Reviewbox (reviews + questions), Pricebox (buybox + price), Searchbox (SEO + organic search), and Copybox (product content). Conversations: Our conversations solution will ensure you never miss an important review again. You’ll gain instant visibility into your reviews and questions across all major retailers. - Global Amazon and Bazaarvoice coverage with text translation - Integrated Q&A submissions on Amazon and most major retailers - Sentiment analysis, topic assignment and other advanced voice-of-customer insights Digital Shelf: We provide a sophisticated solution that consolidates your content, pricing, and search to help optimize your digital shelf and ensure a consistent brand experience. - Visualize trends across all your retailers - Identify price and content issues as they occur in real-time - Set and enforce content guidelines - Track content compliance across your retailers - Track 1P retail status and 3P prices for first-mover analysis - Monitor your paid and organic search rank - Discover and track your competitors **Average Rating:** 4.7/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Reviewbox? - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind Reviewbox? - **Seller:** [Reviewbox](https://www.g2.com/sellers/reviewbox) - **Year Founded:** 2016 - **HQ Location:** Knoxville, TN - **Twitter:** @Talkwalker 17,877 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e562190444fb4291923745eaa367fae2b6749466ed5552bec1563fd348c0349&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10614575%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 68% Medium, 25% Small #### What Are Recent G2 Reviews of Reviewbox? **["Best App for Real Time Customer Feedback"](https://www.g2.com/survey_responses/reviewbox-review-4675433)** **Rating:** 5.0/5.0 stars _— Norma P._ [Read full review](https://www.g2.com/survey_responses/reviewbox-review-4675433) **["Staff reviews and progress monitoring."](https://www.g2.com/survey_responses/reviewbox-review-3465852)** **Rating:** 4.5/5.0 stars _— Verified User in Hospitality_ [Read full review](https://www.g2.com/survey_responses/reviewbox-review-3465852) #### What Are G2 Users Discussing About Reviewbox? - [What is Reviewbox used for?](https://www.g2.com/discussions/what-is-reviewbox-used-for) ### [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organizations with the tools to boost discovery, increase conversion, and build social proof. With ResellerRatings Reviews Suite, your brand reaches the world’s largest search engines and all your VoC data comes together to tell a unified customer story. ResellerRatings clients include more than 3,500 companies that have streamlined and advanced their ratings and reviews programs into a competitive business strategy that delivers positive economic impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate ResellerRatings? - **Retail:** 9.7/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind ResellerRatings? - **Seller:** [ResellerRatings](https://www.g2.com/sellers/resellerratings) - **Year Founded:** 1996 - **HQ Location:** Cleveland, Ohio - **Twitter:** @ResellerRatings 683 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28060d2d422b22eebe7c737f2067e3c7270b141de6cab60975f3918ac58e214b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresellerratings-com%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 51% Small, 45% Medium #### What Do G2 Reviewers Say About ResellerRatings? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of ResellerRatings, appreciating its intuitive filters and straightforward search functionality. - Users appreciate the **trust and transparency** fostered by ResellerRatings, enhancing customer relationships through valuable insights. - Users value the **trust and transparency** fostered by ResellerRatings, enhancing confidence in their buying decisions. - Users value the **reputable customer support** of ResellerRatings, aiding informed buying decisions with genuine reviews and ratings. - Users value the **trust and transparency** fostered by ResellerRatings, enhancing business-customer relationships through real insights. ##### Cons - Users report being frustrated by the **exorbitant price increases** which prompted them to seek alternatives. - Users find some features to be less **user-friendly** , making the experience more challenging for both users and clients. - Users find the **poor interface design** challenging, which complicates usability for clients and customers alike. - Users report a significant **price increase** , with some facing a fourfold hike, prompting them to seek alternatives. - Users find the **slow performance** of ResellerRatings frustrating in a fast-paced digital environment. #### What Are Recent G2 Reviews of ResellerRatings? **["Good Solution To The Problem Of Needing Product and Service Reviews"](https://www.g2.com/survey_responses/resellerratings-review-10767117)** **Rating:** 5.0/5.0 stars _— Sophia R._ [Read full review](https://www.g2.com/survey_responses/resellerratings-review-10767117) **["All in one!"](https://www.g2.com/survey_responses/resellerratings-review-10765050)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/resellerratings-review-10765050) #### What Are G2 Users Discussing About ResellerRatings? - [How do I see reviews on Google Maps?](https://www.g2.com/discussions/how-do-i-see-reviews-on-google-maps) - [How do I review a store?](https://www.g2.com/discussions/how-do-i-review-a-store) - [What is Trustpilot app?](https://www.g2.com/discussions/what-is-trustpilot-app) ### [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate SKEEPERS Ratings & Reviews? - **Retail:** 0.0/10 (Category avg: 8.4/10) - **E-commerce:** 0.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SKEEPERS Ratings & Reviews? - **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers) - **Year Founded:** 2012 - **HQ Location:** Marseille, FR - **Twitter:** @Skeepersgroup 201 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=207a550f98318247b16a3ef0c71442b71a6d2d4d984e664418e1890f663237e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskeepers%2F&secure%5Burl_type%5D=linkedin_company_website) 400 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 58% Small, 27% Medium #### What Do G2 Reviewers Say About SKEEPERS Ratings & Reviews? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciated the **initial customer support** from SKEEPERS Ratings & Reviews, but noted recent declines as the company grew. ##### Cons - Users find Skeepers to be **expensive** with limited value and frustrating support, feeling locked into an unsatisfactory contract. - Users express dissatisfaction with **feature limitations** , as many features offer limited value and lack transparency in reviews. - Users express frustration over the **lack of detail** in reviews and features, feeling locked into a costly subscription. - Users highlight **limited customization** options in SKEEPERS, impacting their ability to maximize the platform's potential. - Users find Skeepers to be **not user-friendly** due to glitches, poor support, and lack of transparency in reviews. #### What Are Recent G2 Reviews of SKEEPERS Ratings & Reviews? **["Great experience / great service."](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)** **Rating:** 5.0/5.0 stars _— Alexandre A._ [Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821) **["So much better than TrustPilot! SO glad we switched!"](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)** **Rating:** 5.0/5.0 stars _— Michael A._ [Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692) #### What Are G2 Users Discussing About SKEEPERS Ratings & Reviews? - [How do I get verified on Trustpilot?](https://www.g2.com/discussions/how-do-i-get-verified-on-trustpilot) - [How are Google reviews verified?](https://www.g2.com/discussions/how-are-google-reviews-verified) - [What does verified reviewer mean?](https://www.g2.com/discussions/what-does-verified-reviewer-mean) - [How are reviews verified?](https://www.g2.com/discussions/how-are-reviews-verified) ### [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews) AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate AiTrillion? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 9.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind AiTrillion? - **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc) - **Year Founded:** 2018 - **HQ Location:** Claymont, Delaware - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 93% Small, 4% Medium #### What Do G2 Reviewers Say About AiTrillion? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **excellent customer support** from AiTrillion, highlighting personalized assistance and quick resolution of issues. - Users find AiTrillion's **customer service exceptionally helpful** , providing great support for all their needs. - Users appreciate the **ease of use** of AiTrillion, enjoying quick setup and efficient marketing automation features. - Users love the **intuitive email marketing features** of AiTrillion, making customer outreach seamless and efficient. - Users appreciate the **convenience of integrated tools** in AiTrillion, streamlining their marketing and enhancing customer support. ##### Cons - Users find the **learning curve challenging** , especially with navigation and module setups, but support is helpful. - Users find the setup process for AiTrillion's Loyalty Program to be **difficult and confusing** , leading to initial challenges. - Users face **inconsistent customer support** , experiencing delays and confusion despite some helpful interactions. - Users find the **steep learning curve** of AiTrillion challenging, especially during initial setup and navigation. - Users find the **complexity** of AiTrillion's setup process challenging, making it hard to effectively use the platform. #### What Are Recent G2 Reviews of AiTrillion? **["Great All-in-One Marketing Platform for Shopify Stores"](https://www.g2.com/survey_responses/aitrillion-review-11789106)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106) **["Responsive AiTrillion Team That Helps You Every Step of the Way"](https://www.g2.com/survey_responses/aitrillion-review-12705561)** **Rating:** 4.5/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561) #### What Are G2 Users Discussing About AiTrillion? - [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do) - [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave) - [What do you know about AiTrillion Why do you want to work with us \*?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us) - [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion) Spotlight Categories [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Payment Processing Software](https://www.g2.com/categories/payment-processing) Similar Categories - [Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) Benefits of Review Management Software with Integration & APIs capabilities include: Provide APIs or direct integration with e-commerce software and website builders. Below are the top-rated Review Management Software with Integration & APIs capabilities, as verified by G2’s Research team. Real users have identified Integration & APIs as an important function of Review Management Software. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | | Shopify review collection with Klaviyo automation | User Review "User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support" | | | Post-purchase review collection inside email flows | User Review "Easy-to-Use Platform for Email Marketing Automation" | | | Post-job review collection with automated invoicing | User Review "Efficient, Feature-Rich, and Easy to Use" | | | Multi-location review aggregation with centralized response workflows | User Review "Visually pleasing & streamlined process. No complaints" | | | Verified-only review collection with verified purchase enforcement | User Review "Exceptional tool for collecting customer feedback" | | | Shopify review automation with loyalty integration | User Review "Effortless Setup and Customer Engagement with Yotpo" | | | Automated review collection with social syndication | User Review "Effortless Review Management, Seamless Integration" | | | Google-integrated review collection with Shopify automation | User Review "very Pleasant experience with Support agent" | * * * Show More * * * ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems. **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others. ### Review Management Software FAQs ### Most Popular FAQs #### Which review management software has the best reviews? Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation. - [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores. #### What is the best free review management software? A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale. - [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes. - [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management. #### Which review management platform offers the best review aggregation features? The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites. - [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard. - [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately. #### What platform integrates review management with CRM tools? The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows. - [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on. #### What is the best review management software? The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases. - [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space. - [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks. ### Small Business FAQs #### What is the most affordable review management software for SMBs? Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations. - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs. - [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration. #### What is the best review management software for startups? Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager. - [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort. #### Which review management software is the most user-friendly for small teams? Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too. - [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place. #### Which review management tool is easiest to set up for small teams? Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small. - [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one. #### Which review management tool is best for local or service-based small businesses? A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management. - [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process. ### Enterprise FAQs #### What is best-rated review management software for large enterprises? Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale. - [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it. #### What is the most reliable review management tool for enterprises? Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers. - [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category. #### Which platform offers the strongest review aggregation for enterprise teams? At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category. - [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations. #### Which platform offers the strongest CRM integration for enterprise teams? At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations. #### Which review management platform is best for multi-location or franchise enterprises? Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations. - [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.