I like how easy it is to navigate the website and how simple it is to report a review or ask for more information from a client Review collected by and hosted on G2.com.
I don't like that you can't go back to older reviews to integrate into a graphic. Review collected by and hosted on G2.com.
Nothing, they would not exist if they did not abuse the trademarks of other companies. Review collected by and hosted on G2.com.
Trustpilot abuses the good will of companies and their trademark. Once you have been added to their 'platform' it is impossible to have yourself removed. They claim this is allowed under the fair use of trademarks, however their entire business model is to PROFIT from your trademark.
The content integrity team is a joke, Trustpilot is littlered with hundreds of thousands of fake reviews, both good and bad. You can provide them evidence all day long that a review is fake and as long as the email is valid and the reviewe responds they will leave the review online. Trustpilot also acts like extortionists when it comes to the reviews that they claim to not 'own' but yet if you pay them thousands of dollars you can make your profile look better.
This company is a disgrace and profits off the back of hard working companies. Review collected by and hosted on G2.com.
Hi Daniel,
Thanks for the feedback. We don’t delete business profile pages from Trustpilot as it's consumers who decide which businesses are reviewed on Trustpilot, and we believe their reviews hold useful information for shoppers and businesses alike.
A business profile page is automatically created when someone searches for the business's web address on our platform, or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business.
Regarding your comment about fake reviews - we do lots to protect our platform from them. If you ever see a review that breaks the rules and our team hasn't caught it yet, please let us know so we can investigate ASAP.
Thanks,
The Trustpilot Team
industry standard for public customer reviews; customisation in widget for web development Review collected by and hosted on G2.com.
affects performance and ranking of websites Review collected by and hosted on G2.com.
Just the integrations were easy to setup. Features are good such as analytics, invite users. Review collected by and hosted on G2.com.
Their support is always delayed and they never respond in our favor even if we make a strong case, also one issue gets multiple different responses Review collected by and hosted on G2.com.
Trustpilot’s platform is well-known. The integration options are solid, and the basic functionality does what it promises. Review collected by and hosted on G2.com.
Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without proper consent, and their support team does little to resolve disputes fairly. Instead of building relationships with long-term customers, their focus seems to be on locking businesses into overpriced contracts with little flexibility. Review collected by and hosted on G2.com.
Ease of use and implementation. Great dashboard analytics. Review collected by and hosted on G2.com.
Pricing too high and no plans for small business. Review collected by and hosted on G2.com.
We could not find any, we claim our profile on good faith but it has been a disaster Review collected by and hosted on G2.com.
if you are a business, stay away from ever getting this service. They will lower your score if you don't get reviews, even if you have all 5 stars reviews, if they are old they bring it to 3 to coerce into buying their "premium" service. Trying to fight fake reviews it's useless and once you get a review there it will ruin your reputation, stick to Google reviews, no reason to use 3rd party. I left a bad review on TrustPilot and they removed my review because they said it's "fake" so they don't even accept bad reviews for themselves, these people are unbelievable, stay away! Review collected by and hosted on G2.com.
Hi Ricardo,
Thanks for sharing this and bringing your experience to our attention. We’d like to clarify a few things to ensure there’s no confusion. Firstly, with the TrustScore. Our TrustScore calculation doesn’t lower scores arbitrarily. Here’s a bit more detail on how it works:
A TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly once this threshold is reached.
The formula for calculation considers three factors: time span, frequency, and Bayesian average.
-Time span. A TrustScore gives more weight to newer reviews, and less to older ones. The most recent review holds the most weight, since newer reviews give more insight into current customer satisfaction.
-Frequency. Businesses should continuously collect reviews to maintain their TrustScore. Because the most recent review holds the most weight, a TrustScore will be more stable if reviews are coming in regularly.
-Bayesian average. We use a Bayesian average in the calculation, to make sure that a business with fewer reviews starts off with a balanced TrustScore. This means that we automatically include the value of 7 reviews worth 3.5 stars each in all TrustScore calculations. As a business collects more reviews, this becomes a smaller factor in the calculation.
When it comes to fake reviews - we have 0 tolerance towards them and do lots to protect our platform from them. If a review breaks the rules that our team or software hasn't caught, you can always flag this in your business dashboard and our team will investigate. If our team finds that the review seriously breaks the rules, action will be taken.
As for your personal review, we absolutely want you to be able to share your experiences — just within our guidelines. If you believe your review was wrongly removed, please reach out to our Content Integrity team. They’re here to help and can take another look.
It sounds like you've had a frustrating experience, and that's definitely not what we aim for. If you'd like to discuss this further or share more details, please don’t hesitate to contact us directly.
Thanks,
The Trustpilot Team
Another tier has an amazing feature that business owners can claim reviews on their website and it's trusted companies who have claimed their website reviews on Trustpilot as this is very important for businesses.
great experience overall amazing using really different Trustpilot software.
They allowed us several tools to review emails for suspicious job offers, companies and more.
By providing these tools, we can prevent people from being scammed over and over again, potentially saving money in the process.
Trustpilot is extremely safe and friendly.
It is easy to navigate and provides us with clear, honest and trustworthy answers or reviews. Review collected by and hosted on G2.com.
There really was almost nothing I didn't like about Trustpilot.
Now the interaction between supplier and customer must be a key component in understanding customer needs and assuring the customer that the reason for their customer dissatisfaction has been resolved through the process of improving the product(s) or service(s).
There isn't much interaction, with the Trustpilot software and Google ratings this should be improved.
If there was any AI built into the Trustpilot software that would help create messages for customers, that would be a great experience. Review collected by and hosted on G2.com.
Hi Camilo,
Thanks for taking the time to share your experience with us. It's great to know that you've been enjoying using our platform and have put your trust into Trustpilot.
We will be sure to pass along your feedback around AI to our product and development teams to look into. We hope you will continue to enjoy using Trustpilot going forward!
Thanks,
The Trustpilot Team
An unbiased review of Software from those who have bought, used, and tried that software. It gives an open detailed review that helps you make a decision by comparing software with its alternative so that you don't regret it after spending your hard-earned cash. See what others say before you make a decision. it's easy to use. easy to integrate. Review collected by and hosted on G2.com.
My opinion is that they are doing an amazing job and I would recommend it. customer support Review collected by and hosted on G2.com.
Hi Ismail,
Thanks for the review! It's great to know that you're finding Trustpilot to be a helpful service to use when making a buying decision.
We hope you continue enjoying using our platform!
Thanks,
The Trustpilot Team
The free version gives you 100 invites per month. Review collected by and hosted on G2.com.
It becomes realy hard to move to another provided. Its expensive and they want at least 12 months contract without even giving you a week trial.
On the top of that, don't expect from them to do anything if you receive unfair negative reviews like. I mean, they will not let you move a product review to a product page and leave in your services page.
They will also filer 100% legit reviews from verified customers for no reason and with no option to appeal, but will make sure to put on the top your negative reviews even if you have positive once that are more recent.
I switched to other provider with much better flexability and features. Trustpilot simply lacks any feature at all. Review collected by and hosted on G2.com.
Hi Desislav,
Thanks for the review and sharing it here with us. We just wanted to clear the air on a few pieces of feedback mentioned. To start - we ask all businesses to cancel within the terms of their contracts. If you ever have any questions about this, your Account Manager would be happy to help.
We also do offer an option to dispute a decision about a review. Our CI Team always strives to make the right decisions in applying our guidelines fairly and consistently across the board. However, sometimes our team makes the wrong call. If you think our Content Integrity Team has made a mistake when handling any of your reviews, you can always let us know via our Decision Dispute Process form here https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=4466991565586.
Reviews can be flagged if they break the rules. If a reviewer thinks their review was wrongly flagged, they can always follow up with our Content Integrity Team to look into further.
With all that being said, we will be taking in your feedback and passing it along to the relevant teams to look into for the future.
Thanks,
The Trustpilot Team