Gives us great coverage on our organic brand search terms. Review collected by and hosted on G2.com.

No real control over bad reviews, especially from one-off disappointed custoemrs. Review collected by and hosted on G2.com.

Trustpilot is a useful resource for me whenever I want to learn more about a business. Review collected by and hosted on G2.com.

Honestly, I can't think of anything I dislike. I am completely satisfied. Review collected by and hosted on G2.com.

Strong credibility and visibility; customer reviews genuinely influence trust and conversion. Review collected by and hosted on G2.com.

Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective. Review collected by and hosted on G2.com.

Above average but no outstanding features Review collected by and hosted on G2.com.

The layout and design feel a bit outdated. Review collected by and hosted on G2.com.

I like that Trustpilot provides transparent, real reviews from real customers. It helps me make more confident decisions before purchasing or working with a company. Review collected by and hosted on G2.com.

Sometimes it’s hard to know which reviews are genuine — a few can feel fake or biased. I also wish the platform had stronger verification to ensure all reviews come from real experiences. Review collected by and hosted on G2.com.

-Being able to integrate the review system within our website and emails is the best thing about the platform.

- Emails are customizable

-Can trigger review request from both CRM and Platform itself Review collected by and hosted on G2.com.

- Lack of documentation

- Very Expensive

- Not able to export reviews Review collected by and hosted on G2.com.

I am able to find most of the information I need about everything on their website. The website is easy to navigate and use. Review collected by and hosted on G2.com.

The reviews and recommendations on Trustpilot are not always correct and dependable. Most of the time, they are fake. Review collected by and hosted on G2.com.

In theory, it’s a great idea: an open review platform where customers and businesses can interact transparently. In reality, it’s like applauding a magic show while your wallet disappears. The design is clean, sure—but beyond that, it's hard to find something genuinely helpful if you're a vendor. Review collected by and hosted on G2.com.

Where to begin? If you're a retailer, you're permanently cast as the villain. Policies are vague, moderation is inconsistent, and decisions are opaque. Trustpilot has perfected the art of leaving vendors in the dark while pretending to champion “trust.” It's the BBB all over again—profitable, performative, and unaccountable. Review collected by and hosted on G2.com.

Their website widget is great for showing your reviews/ranking to help build trust. Review collected by and hosted on G2.com.

We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said, Well, we sent you an email about renewing at the new price. They refuse to cancel our service until the "contract" that auto-renewed at a new price expires. Sorry, I don't read every one of the many emails they send... so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(

Buyers beware. Review collected by and hosted on G2.com.

It verify the correct reviews and flag unnecessary spam review Review collected by and hosted on G2.com.

It sometimes difficult to configure with Apis Review collected by and hosted on G2.com.