--- title: Trustpilot Reviews meta\_title: 'Trustpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 262 reviews by the users' company size, role or industry to find out how Trustpilot works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 262 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Trustpilot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [(4 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [(6 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [(5 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [(2 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Trustpilot ##### 1. Ease of Use Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you like about Trustpilot? I like that it’s simple and easy to use. I had no issues writing my review. ##### 2. Reputation Management Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [ See 4 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you like about Trustpilot? Strong credibility and visibility; customer reviews genuinely influence trust and conversion. ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 3. Easy Setup Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 4. Helpful Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) See Related User Reviews DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you like about Trustpilot? TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of sof ![Thando N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thando N.") TN Thando N. Mid-Market (51-1000 emp.) 5.0/5 "Amazfit Bip 6 smartwatch from strove registration campaing" What do you like about Trustpilot? I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activit ##### 5. Review Management Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) See Related User Reviews ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ![Adil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil K.") AK Adil K. Mid-Market (51-1000 emp.) 4.5/5 "Inhancing trustable image of the business" What do you like about Trustpilot? It verify the correct reviews and flag unnecessary spam review ### 5 Cons or Disadvantages of Trustpilot ##### 1. Poor Customer Support Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you dislike about Trustpilot? I don't like the dispute resolution process. It could use clearer timelines and a faster response window. DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you dislike about Trustpilot? The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to g ##### 2. Review Issues Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 3. Review Manipulation Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [ See 6 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 4. Expensive Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [ See 5 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you dislike about Trustpilot? Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective. ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Small-Business (50 or fewer emp.) 1.0/5 "Can't even link to your Trustpilot profile without paying $3588 per year. Absurd!" What do you dislike about Trustpilot? You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating. So.. we made a custom g ##### 5. Billing Issues Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [ See 2 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) See Related User Reviews ![Eric P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric P.") EP Eric P. Small-Business (50 or fewer emp.) 0.0/5 "Price is insanely high" What do you dislike about Trustpilot? We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated ![Erik O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik O.") EO Erik O. Mid-Market (51-1000 emp.) 0.0/5 "Trustpilot’s Business Model Feels Like a Trap" What do you dislike about Trustpilot? Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drasti ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ View All Alternatives ](https://www.g2.com/products/trustpilot/competitors/alternatives) ![Meghan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan S.") MS Meghan S. Marketing Operations and Reputation Management Mid-Market (51-1000 emp.) 9/12/2023 "Great site to learn consumers prospectives!" 5/5 What do you like best about Trustpilot? Being able to track customer experience and was to improve current processes. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Limited ability to flag reviews that are fake or incorrect. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Where our company is lacking, and also what consumers love about their experience with us! Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8602904/official_response/edit) Hi Meghan, Thanks for sharing with us! We're so happy to hear that you're liking being able to track the customer experience using our platform. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic DM david m. Small-Business (50 or fewer emp.) 9/21/2023 "digital marketing agency like seo ,webdevelpment and so on" 5/5 What do you like best about Trustpilot? the thins is that not easily able to review in trust pilot Review collected by and hosted on G2.com. What do you dislike about Trustpilot? diffcult to review and sed invitation to other Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? to get review on trustpilot to this plateform Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8642462/official_response/edit) Hi David, Thanks for the review and we're so sorry for any trouble when trying to use our platform. We'll be sure to let our Product Team know of your feedback. If you ever run into issues in the future, please don't hesitate to get in touch with our Support Team so they can take a look and help out. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Leo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leo P.") LP Leo P. CFO Small-Business (50 or fewer emp.) 6/13/2023 "Beware of contract renewal increase fees" 0.5/5 What do you like best about Trustpilot? Good automation integration, easy to use and consumers know the brand and trust it for the most part. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Bait n' switch 12-month contract then at renewal they will increase it by 21% year over year!! really! That is not a typo. Inflexible Salespeople. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? They are in the top 5 online review companies so it made sense to have them as part of our overall reputation management. It does kill me that I have to pay for good AND bad reviews especially when they are clearly our competitor's fake reviews. It's kind of like cosa nostra protection money without the protection. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8210310/official_response/edit) Hi Leo, Thanks for the feedback. We're glad to hear that you're liking our automation integration and are finding our platform to be easy to use. Every business that signs up with us has a different contract and contract terms that are agreed upon when signed. We're not sure the details of your contract, but if you have any questions around the terms, please let your Account Manager know so they can help out. We know what we do comes at a cost and we try to offer plans and pricing to fit all businesses needs. Thanks, The Trustpilot Team Validated ReviewerSource: Organic ![Saddam H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saddam H.") SH Saddam H. COO Mid-Market (51-1000 emp.) 10/18/2022 "Love the Platform, worst Sales people. DO NOT sign a contract with them" 0.5/5 What do you like best about Trustpilot? I really like the value their platform provides Review collected by and hosted on G2.com. What do you dislike about Trustpilot? They locked us in a contract where they promised features we weren't eligible for. Paid for a year. At renewal date we tried to cancel and they said renewal was done 2 days ago and now we have to pay another full year because there was a clause in the fine print for auto renewal. Even though I expressed to them multiple times, we were locked in a contract first year and we didn't get any benefit from it, they still didn't care and stopped responding. Extremely pushy to close you on a sales call and no customer service after. Terrible, please do not sign anything with them. We are a business and we understand the value of good customer experience. I am not writing this out of frustration but cautioning other companies on their neglect towards their customers. I would have cancelled any such agreement in a heartbeat had I known my client didn't get any value and still paid for a year. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? It's not solving any issue for us. They have no concept of customer service. I would gladly change my review if they show a bit of care towards our concerns. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-7228633/official_response/edit) Hi Saddam, Thanks for taking the time to leave us a review and share your experience. We're glad to know that you like the value that the Trustpilot platform provides! Please know that all cancellations or changes to your plan need to happen within your contract terms. Our customer support team and account management team are always available to help out as much as possible and are so sorry if that didn't happen when trying to get in contact with them. If you have any further questions or concerns, please don't hesitate to get in touch. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Amal F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amal F.") AF Amal F. Small-Business (50 or fewer emp.) 7/9/2023 "Trust pilot refuses to post honest reviews" 0.5/5 What do you like best about Trustpilot? Used to be transparent and trust worthy but now some interesting things must have happened they refuse to post negative review for some companies Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Now, Trustpilot declines to post negative reviews about some companies without any verifying the authenticity of the review with the consumer. TP just removes the review, it seems that TP is having an agreement that no negative review will be posted for certain companies. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? No more no more negative reviews for certain companies. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8300444/official_response/edit) Hi Amal, Thanks for the feedback. However, we welcome all reviews - positive, negative, and anything in between - as long as they follow our guidelines. If you're having trouble with a review, please get in touch with our Content Integrity Team so they can take another look and help out. Thanks, The Trustpilot Team Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 12/10/2023 "Trap for buying their service" 0/5 What do you like best about Trustpilot? easy to use and number of feature,Ease of Implementation Review collected by and hosted on G2.com. What do you dislike about Trustpilot? I have seen negative review in G2 which iam currently facing.. could not able to login. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Helping online buyers to check feedback about our clients Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8988359/official_response/edit) Hi, Thanks for leaving us a review. We're glad to hear that you're finding the Trustpilot platform to be easy to use and implement. And, we're so sorry for any login issues! If you need help logging in, please reach out to our Support Team via this form https://support.trustpilot.com/hc/en-us/requests/new?ticket\_form\_id=360001776219 so they can help out ASAP. Thanks, The Trustpilot Team Validated ReviewerSource: Organic ![Sachin .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin .") S Sachin . Senior Research Scientist-I Small-Business (50 or fewer emp.) 12/9/2022 "Helpful and Trustable Site for Products Reviews" 4.5/5 What do you like best about Trustpilot? You will get honest reviews on this site, so you will have confidence in buying or using any product. Consumers will be pleased if they get the same product as per reviews, and yes, you will get the same service as per reviews on the Trustpilot website. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? It's been only three days of using this website, so there are no dislikes now, but I know there will be no limitations on this site in the future. So go for it without a single thought. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? A great product with great reviews is equal to a great feeling. This feeling comes from Trustpilot; that's all from my side. Once again, don't think for a single time about using this website. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-7482020/official_response/edit) Hi Sachin, Thanks for leaving us a review! We love to hear that you're finding Trustpilot to be a helpful and trustworthy site for products and reviews. If you run into any future questions or concerns, please feel free to get in touch with our team here https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 7/3/2023 "Trying to trap us into a 25% price hike" 0/5 What do you like best about Trustpilot? Nothing really- it has a decent brand I guess Review collected by and hosted on G2.com. What do you dislike about Trustpilot? No new features in ~5 years, keep increasing price by 25% each year, and bad business practices trying to trap us into paying for another year due to lack of notice (despite them taking weeks to respond, not to mention they didn't give us notice of the price hike). Poor offerings and price/value compared to alternatives. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Nothing really- it collects reviews and links with google, but nothing unique. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8279205/official_response/edit) Hi, Thanks for your feedback. We know that our product and features come at a cost, but will be sure to pass along your comments to our team to look into for the future. Regarding your cancellation concerns - we always ask that businesses cancel within the terms stated in their contracts. Thanks, The Trustpilot Team Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 11/17/2022 "Think twice before signing a contract" 0/5 What do you like best about Trustpilot? They are good at onboarding and marketing. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Once you have any issues, you can't even find an account representative. We want to cancel our membership, they find all reasons to not allow us to do. We wanted to cancel our contract with them, still there is time for renewal period. However they claim that we didn't calcel before 30 days, so they will charge for another year. Complete scam even if they put this clause in their contract. Just like gyms that they know you won't go there, but won't let you cancel and try all the ways to renew automatically. So, think really carefully before you sign up with Trustpilot. Do you really need them? After one year of use, we understand that, we actually don't. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Trustpilot is a review app but there are several better alternates in the market. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-7383998/official_response/edit) Hi, Thanks for taking the time to share your experience with us. We're glad to hear that you've enjoyed our onboarding process and marketing assets. Our team's always here to help and sincerely apologize if that wasn't the case when you tried getting into contact with them. If you still need help getting in touch, please submit a request here so we can get you connected: https://support.trustpilot.com/hc/en-us/requests/new. Lastly, our contracts do have a notice period for cancellation and all businesses are required to cancel within those contract terms. If you would like to chat further about anything else, please don't hesitate to reach out. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic SR Sai R. Small-Business (50 or fewer emp.) 2/20/2023 "Non Trust Worthy website" 0/5 What do you like best about Trustpilot? Nothing total paid website that help scam companies to run their business without issues. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? they only allow reviews they like to display also if any company pays them they delete the real reviews and allow the fake bot reviews and they also disable account if we tell the reality of any website. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? they solve nothing they delete all reviews without any reason. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-7738456/official_response/edit) Hi Sai, Thanks for leaving us a review here on G2Crowd! But, we just want to clear the air on a few things. Trustpilot's open to all so anyone who has had a buying or service experience in the past 12 months can write a review (positive or negative), for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. Regarding protecting our platform - we do lots to combat fake reviews and misuse. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps, to determine if it exhibits patterns of suspicious behavior. Whenever our software detects clearly fraudulent reviews, the review is moved offline and we send an email to notify the reviewer. This provides reviewers with an opportunity to correct any false positives. However, if we have overwhelming evidence that the review is fake, we won’t reinstate it. We also want to make it clear that no business can pay to have reviews delayed or removed. Being open to all means both businesses and consumers have the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Our rules are crystal clear that only flagging negative reviews is against our guidelines. Businesses that misuse the flagging function damage the trustworthiness of our platform and we take this very seriously. With all that being said - we certainly want to help with your account if you're running into issues. Please feel free to get in touch with our Content Integrity team so they can look into further and assist from there. 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