--- title: Trustpilot Reviews meta\_title: 'Trustpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 262 reviews by the users' company size, role or industry to find out how Trustpilot works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 262 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Trustpilot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [(4 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [(6 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [(5 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [(2 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Trustpilot ##### 1. Ease of Use Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you like about Trustpilot? I like that it’s simple and easy to use. I had no issues writing my review. ##### 2. Reputation Management Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [ See 4 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you like about Trustpilot? Strong credibility and visibility; customer reviews genuinely influence trust and conversion. ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 3. Easy Setup Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 4. Helpful Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) See Related User Reviews DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you like about Trustpilot? TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of sof ![Thando N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thando N.") TN Thando N. Mid-Market (51-1000 emp.) 5.0/5 "Amazfit Bip 6 smartwatch from strove registration campaing" What do you like about Trustpilot? I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activit ##### 5. Review Management Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) See Related User Reviews ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ![Adil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil K.") AK Adil K. Mid-Market (51-1000 emp.) 4.5/5 "Inhancing trustable image of the business" What do you like about Trustpilot? It verify the correct reviews and flag unnecessary spam review ### 5 Cons or Disadvantages of Trustpilot ##### 1. Poor Customer Support Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you dislike about Trustpilot? I don't like the dispute resolution process. It could use clearer timelines and a faster response window. DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you dislike about Trustpilot? The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to g ##### 2. Review Issues Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 3. Review Manipulation Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [ See 6 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 4. Expensive Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [ See 5 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you dislike about Trustpilot? Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective. ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Small-Business (50 or fewer emp.) 1.0/5 "Can't even link to your Trustpilot profile without paying $3588 per year. Absurd!" What do you dislike about Trustpilot? You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating. So.. we made a custom g ##### 5. Billing Issues Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [ See 2 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) See Related User Reviews ![Eric P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric P.") EP Eric P. Small-Business (50 or fewer emp.) 0.0/5 "Price is insanely high" What do you dislike about Trustpilot? We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated ![Erik O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik O.") EO Erik O. Mid-Market (51-1000 emp.) 0.0/5 "Trustpilot’s Business Model Feels Like a Trap" What do you dislike about Trustpilot? Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drasti ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ View All Alternatives ](https://www.g2.com/products/trustpilot/competitors/alternatives) DS Daniel S. Small-Business (50 or fewer emp.) 12/20/2023 "Trustpilot is not to be trusted" 0.5/5 What do you like best about Trustpilot? In theory, it sounds good. They seem to be the good guys who help us stay away from scammy services and companies. But I found out from my own experience that their system is flawed, and scam companies have found ways around it. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? The service is clearly not functioning properly, as scam companies like Galileo FX (galileofx.com) have found ways to thrive with the help of companies like Trustpilot. Here's my firsthand and unbiased experience: I was searching for a trading bot, and Galileo FX appeared in my search results. I looked for reviews about this service, and Trustpilot displayed thousands of positive reviews, most of them with 5 stars. I admit that I was naive and rushed into purchasing Galileo FX services worth around $1,000. I tested their product for a couple of months, using the settings they advertised on their website, in various market conditions. However, the bot consistently lost money. Then, I started paying attention and noticed people on Facebook and Trustpilot writing negative reviews about Galileo FX. All of these reviews were removed within a few days. My conclusion is that the results Galileo FX presented on their website are falsified. I used the exact same settings (and tried many more) for extensive periods of time, and the results were nowhere near what they advertised. Subsequently, I wrote an honest review on Trustpilot, warning other potential victims. But to my surprise, Galileo FX appealed to Trustpilot, and my review was removed. I am certain that the 2,000+ five-star reviews were written by people paid by Galileo FX, as their software clearly does not work as advertised. While I don't have the time to take legal action against Galileo FX, I do want to caution people about Trustpilot: their system is deeply flawed, and companies like Galileo FX are taking advantage of it to build a positive reputation. If Trustpilot is an ethical company, it should investigate this matter. However, I am almost certain that they are aware of these practices. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? The service is not working as it should. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-9041941/official_response/edit) Hi Daniel, Thanks for sharing your experience with us. We certainly want you to be able to share your experiences on our platform - we just ask that these stay within our guidelines or they can be flagged. If you're having trouble with a review, our team would be happy to help if you get in touch! Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Abegail S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abegail S.") AS Abegail S. Customer support Small-Business (50 or fewer emp.) 10/18/2024 "Excellent way to gauge customers." 5/5 What do you like best about Trustpilot? It doesn't filter customer's feedback. You really get the genuine opinion. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? It takes time to delete reviews that are not genuine. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? The resolution time for ddisputing reviews. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-10386772/official_response/edit) Hi Abegail, Thanks for the review. It's always nice to hear when someone is enjoying using our platform. We hope you continue using Trustpilot for all things reviews in the future! Thanks, The Trustpilot Team Validated ReviewerSource: Thank You page ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Enterprise (\> 1000 emp.) 1/5/2024 "Disappointing Service and Misleading Practices" 0/5 What do you like best about Trustpilot? They have a fairly good website design. a Review collected by and hosted on G2.com. What do you dislike about Trustpilot? As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication. Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem. The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability. For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience. In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? They do not solve any issues for me, they only create them. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-9086142/official_response/edit) Hi, Thanks for sharing and we're truly sorry to hear about your experience so far. We'd love to look into this further with our team. If you could leave us with some more information about your account, we can look into this more with our team. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/17/2024 "I encourage all business starters to participate." 5/5 What do you like best about Trustpilot? Very good reviews and exposure service, good Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Still difficult. I think it would be good if it could be improved a little more Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? All It's ok Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-10261191/official_response/edit) Hi, Thanks for the kind words! We love feedback in all of its forms and are glad to hear that you're enjoying the Trustpilot service so far. If you're running into any issues, please don't hesitate to get in touch with your account manager or our Support Team so someone can lend a hand. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Vivek R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek R.") VR Vivek R. Division Manager Small-Business (50 or fewer emp.) 11/1/2023 "My experience using Trustpilot" 4.5/5 What do you like best about Trustpilot? Trustpilot is a very big platform for software reviews, pricing, and finding software working details. Trustpilot has a very simple and impactful interface, numerous software are being reviewed over there. For me, it is one of the best one-point centers to find and match up my needs at a low cost. I have picked up a few software that was very useful for my startup like editing, marketing, accounting, etc. Trustpilot also enables users to share their own experiences while using any software so that our reviews can help others. This simple way of compilation and understanding different new software helps us a lot to identify the one. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? There is nothing to dislike about the platform the reviews are to the point few of the fake people write unnecessary points about the software but it is a great library of software overviews and useful for those people who are looking to get the best software according to their pocket and needs. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Trustpilot has helped me a lot to grow my startup. I have used Trustpilot to promote my business and have also written various reviews that I have personally used. Trustpilot helps me publish those reviews that would be beneficial to others. Through these processes, I have got some of the best tools for marketing, branding, and promotions for my company. I had to pay a very justified amount to the software providers to promote my business and its credit goes to Trustpilot. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8793820/official_response/edit) Hi Vivek, Thanks for taking the time to leave us a review! It's great to hear that you're enjoying using our platform for reviews. We hope you continue to enjoy your experience and please give us a shout if you have any future questions or concerns! Thanks, The Trustpilot Team 11/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Apeksha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apeksha J.") AJ Apeksha J. Hospital Manager Enterprise (\> 1000 emp.) 10/17/2023 "User Experience with Trustpilot" 4.5/5 What do you like best about Trustpilot? Trustpilot is one the best platforms I have encountered for the software description and its features. Being working in the Hospital Industry and my job role is Hospital Manager I need to update with the apps that are fast and multitasking for that I look forward to Trustpilot it gives me various lists of software that compare with others and helps me to select the best option for my need. Its user interface is so easy and great that every individual can use it. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? So far there is not a single thing I dislike about the Trustpilot its been a very good platform giving good suggestions for the apps. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Trustpilot solved till now various problems for me until I selected editing software and then browsing applications also purchased a great CMS software with its recommendation for Hospital management. It's genuine feedback and customer reviews allow us to select the best-needed app for working fast in our organizations. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8738236/official_response/edit) Hi Apeksha, Thanks for sharing your feedback with us! We love hearing that you've found Trustpilot to be one of the best platforms out there. If you ever have any questions or concerns, please don't hesitate to get in touch. Thanks, The Trustpilot Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Oliver M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver M.") OM Oliver M. Small-Business (50 or fewer emp.) 12/3/2023 "East-to-use customer feedback management tool" 4.5/5 What do you like best about Trustpilot? The interface is easily understandable and the ability to provide support to our customers in an ordely manner is wonderful. It's easy for us to keep track of the reviews coming our way and gives us an avenue to offer support when needed. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? One small thing that I would love Trustpilot to have would be the ability remove reviews immedaitely Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? It has been actively assisting us regarding our online reputation and easily gives us access in providing support when our customers provide good (and not so good) feedback regarding the services that they received from us. It has become easier to keep a close eye on the reviews coming through online. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8252426/official_response/edit) Hi Oliver, Thanks for the review! We love hearing that you're finding the Trustpilot platform to be easy to use when collecting customer feedback. We hope you continue to enjoy using our platform and please feel free to reach out in the future should you have any questions, concerns, or feedback! Thanks, The Trustpilot Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 4/30/2024 "Love it! Great for our business' credibility and exposure" 5/5 What do you like best about Trustpilot? Great for our business' credibility and exposure. By using the BCC link, customers do not have to create an account in order to leave a review which is super helpful and leads to higher conversions Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Nothing comes to mind, all features are easy to use / navigate Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? When customers are unsure of who we are and if we are trustworthy, credible, etc... we send them to our trustpilot with over 100 positive reviews Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-9590054/official_response/edit) Hi, Thanks for sharing your experience with us! We always love hearing when anyone is enjoying using our platform and finding it to be a useful service. However, we just want to clarify that anyone leaving a review must have or create an account. Trust and transparency are essential to us, so we want to be sure that every review is connected to a real person who's had a real buying or service experience. Thanks, The Trustpilot Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 10/31/2023 "TrustPilot is not to be trusted-scammy. They should be in bed with Yelp if they aren't already." 0/5 What do you like best about Trustpilot? Nothing at all. Absolutely nothing. Nada. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? I trialed their software and got one review (5 stars) and when you look up my company it says Trust Pilot 3.7. I reached out to them and asked them why and they said they have some scoring system so I just needed more positive reviews. Isnt the point of this to average out the reviews you have? Does that even seem fair? No. The whole point of them doing this is to get into their trap of buying their service and not being able to get out until your reviews get to where you need them to be. I have tried to contact the company to get my company name and data out of their system and they wont do it. They closed my account and left the 3.7. Unbelievable. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? They aren't solving anything. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8791346/official_response/edit) Hi, Thanks for sharing with us. However, our TrustScore calculation is more than just an average of all reviews. It considers three factors: time span, frequency, and Bayesian average. Here's a little more on how each works: -Time span. A TrustScore gives more weight to newer reviews, and less to older ones. The most recent review holds the most weight, since newer reviews give more insight into current customer satisfaction. -Frequency. Businesses should continuously collect reviews to maintain their TrustScore. Because the most recent review holds the most weight, a TrustScore will be more stable if reviews are coming in regularly. -Bayesian average. We use a Bayesian average in the calculation, to make sure that a business with fewer reviews starts off with a balanced TrustScore. This means that we automatically include the value of 7 reviews worth 3.5 stars each in all TrustScore calculations. As a business collects more reviews, this becomes a smaller factor in the calculation. We don’t delete business profile pages from Trustpilot because it's consumers who decide which businesses are reviewed on Trustpilot, and we believe their reviews hold useful information for shoppers and businesses alike. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/9/2023 "This platform benefits companies rather than consumers." 0.5/5 What do you like best about Trustpilot? You can leave review when they are positive. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? I have left a negative review about my personal data being stolen by a specific company. Then Trustpilot took my review down, claiming that i have no proof of the company stole my personal information. I told them that i don't have proof of that because i have never gave them permission to use my personal information, even forwarding my communication with the formentioned company. I also mentioned that in order to verify the truthfullness of my review, they must contact the company and ask for proof that they had permission to use my personal data. They said they don't care and that unless i give them proof that they did not have permission to use my personal data (which is literally impossible, as this permission does not exists). This company benefits only companies (who probably pay them to take negative reviews down), not consumers. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? It's not very benefitting Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-8709343/official_response/edit) Hi, Thanks for sharing this with us. We certainly want you to be able to share all of your experiences on our platform - we just ask that these be within our guidelines. Any review, whether positive or negative, can be flagged if it breaks the rules. Sometimes when that happens, our team will ask for documentation to verify an experience. Documentation showing a genuine experience is one of the ways we verify reviews, which helps us enhance the trustworthiness of our community. Thanks, The Trustpilot Team Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) ##### Explore More [Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Best platforms for collaborative API development](https://www.g2.com/discussions/best-platforms-for-collaborative-api-development)[What are best financial data APIs providing comprehensive asset class coverage with reliable real-time data delivery?](https://www.g2.com/discussions/what-are-best-financial-data-apis-providing-comprehensive-asset-class-coverage-with-reliable-real-time-data-delivery) [What is the most scalable nonprofit CRM for large fundraising teams?](https://www.g2.com/discussions/what-is-the-most-scalable-nonprofit-crm-for-large-fundraising-teams)[Writeup](https://www.g2.com/glossary/writeup-definition)[Pros and Cons Details](https://www.g2.com/products/trustpilot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)