--- title: Trustpilot Reviews meta\_title: 'Trustpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 262 reviews by the users' company size, role or industry to find out how Trustpilot works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 262 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

### Trustpilot Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews)

Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [(4 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews)

Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews)

Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews)

Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews)

Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews)

Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews)

Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [(6 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews)

Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [(5 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews)

Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [(2 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Trustpilot

##### 1. Ease of Use

Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information.
[
See 10 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .")
M

Moses .

3.5/5

"User-Friendly Platform with Room for Dispute Process Improvement"

What do you like about Trustpilot?

I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w

 ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.")
JH

Jay H.

Small-Business (50 or fewer emp.)

4.0/5

"Simple, Easy-to-Use Review Experience"

What do you like about Trustpilot?

I like that it’s simple and easy to use. I had no issues writing my review.

##### 2. Reputation Management

Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making.
[
See 4 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.")
AO

Alessandro O.

Mid-Market (51-1000 emp.)

4.5/5

"A powerful trust signal for brands when used properly"

What do you like about Trustpilot?

Strong credibility and visibility; customer reviews genuinely influence trust and conversion.

 ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.")
PM

Pavel M.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Feedback Collection with Moderation Challenges"

What do you like about Trustpilot?

I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil

##### 3. Easy Setup

Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes.
[
See 3 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .")
M

Moses .

3.5/5

"User-Friendly Platform with Room for Dispute Process Improvement"

What do you like about Trustpilot?

I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w

 ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.")
PM

Pavel M.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Feedback Collection with Moderation Challenges"

What do you like about Trustpilot?

I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil

##### 4. Helpful

Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products.
[
See 3 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews)

See Related User Reviews

DL

Dave L.

Small-Business (50 or fewer emp.)

3.5/5

"User-Friendly Platform with Room for Customer Support Improvement"

What do you like about Trustpilot?

TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of sof

 ![Thando N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thando N.")
TN

Thando N.

Mid-Market (51-1000 emp.)

5.0/5

"Amazfit Bip 6 smartwatch from strove registration campaing"

What do you like about Trustpilot?

I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activit

##### 5. Review Management

Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes.
[
See 3 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.")
PM

Pavel M.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Feedback Collection with Moderation Challenges"

What do you like about Trustpilot?

I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil

 ![Adil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil K.")
AK

Adil K.

Mid-Market (51-1000 emp.)

4.5/5

"Inhancing trustable image of the business"

What do you like about Trustpilot?

It verify the correct reviews and flag unnecessary spam review

### 5 Cons or Disadvantages of Trustpilot

##### 1. Poor Customer Support

Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes.
[
See 10 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .")
M

Moses .

3.5/5

"User-Friendly Platform with Room for Dispute Process Improvement"

What do you dislike about Trustpilot?

I don't like the dispute resolution process. It could use clearer timelines and a faster response window.

DL

Dave L.

Small-Business (50 or fewer emp.)

3.5/5

"User-Friendly Platform with Room for Customer Support Improvement"

What do you dislike about Trustpilot?

The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to g

##### 2. Review Issues

Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation.
[
See 10 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.")
JH

Jay H.

Small-Business (50 or fewer emp.)

4.0/5

"Simple, Easy-to-Use Review Experience"

What do you dislike about Trustpilot?

The main page makes it look like your review can get lost in the crowd

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation"

What do you dislike about Trustpilot?

SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So

##### 3. Review Manipulation

Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process.
[
See 6 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.")
JH

Jay H.

Small-Business (50 or fewer emp.)

4.0/5

"Simple, Easy-to-Use Review Experience"

What do you dislike about Trustpilot?

The main page makes it look like your review can get lost in the crowd

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation"

What do you dislike about Trustpilot?

SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So

##### 4. Expensive

Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites.
[
See 5 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.")
AO

Alessandro O.

Mid-Market (51-1000 emp.)

4.5/5

"A powerful trust signal for brands when used properly"

What do you dislike about Trustpilot?

Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective.

 ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.")
PM

Patrick M.

Small-Business (50 or fewer emp.)

1.0/5

"Can't even link to your Trustpilot profile without paying $3588 per year. Absurd!"

What do you dislike about Trustpilot?

You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating. So.. we made a custom g

##### 5. Billing Issues

Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain.
[
See 2 mentions
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Eric P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric P.")
EP

Eric P.

Small-Business (50 or fewer emp.)

0.0/5

"Price is insanely high"

What do you dislike about Trustpilot?

We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated

 ![Erik O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik O.")
EO

Erik O.

Mid-Market (51-1000 emp.)

0.0/5

"Trustpilot’s Business Model Feels Like a Trap"

What do you dislike about Trustpilot?

Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drasti

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Bazaarvoice

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Reviews.io

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 ![Anne B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne B.")
AB

Anne B.

Marketing Coordinator

Mid-Market (51-1000 emp.)

8/1/2025

"Very User-Friendly and Flexible"

4.5/5

What do you like best about Trustpilot?

I like how easy it is to navigate the website and how simple it is to report a review or ask for more information from a client Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

I don't like that you can't go back to older reviews to integrate into a graphic. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

It's helping us send out email to verified customers Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Daniel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel P.")
DP

Daniel P.

CEO

Small-Business (50 or fewer emp.)

12/21/2023

"Horrible company that is exactly the opposite of trustworthy"

0/5

What do you like best about Trustpilot?

Nothing, they would not exist if they did not abuse the trademarks of other companies. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Trustpilot abuses the good will of companies and their trademark. Once you have been added to their 'platform' it is impossible to have yourself removed. They claim this is allowed under the fair use of trademarks, however their entire business model is to PROFIT from your trademark.

The content integrity team is a joke, Trustpilot is littlered with hundreds of thousands of fake reviews, both good and bad. You can provide them evidence all day long that a review is fake and as long as the email is valid and the reviewe responds they will leave the review online. Trustpilot also acts like extortionists when it comes to the reviews that they claim to not 'own' but yet if you pay them thousands of dollars you can make your profile look better.

This company is a disgrace and profits off the back of hard working companies. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

They aren't, I never asked to signup for this product, but you have to make an account to respond to reviews and you have to agree to their garbage terms to do so. It's very suspect on how they operate. Anyone at all can "make" a company, but once it's made, good luck! Review collected by and hosted on G2.com.

Show More

Response from Trustpilot Team of Trustpilot

[Editedit](https://www.g2.com/survey_responses/trustpilot-review-9046959/official_response/edit)

Hi Daniel,

Thanks for the feedback. We don’t delete business profile pages from Trustpilot as it's consumers who decide which businesses are reviewed on Trustpilot, and we believe their reviews hold useful information for shoppers and businesses alike.

A business profile page is automatically created when someone searches for the business's web address on our platform, or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business.

Regarding your comment about fake reviews - we do lots to protect our platform from them. If you ever see a review that breaks the rules and our team hasn't caught it yet, please let us know so we can investigate ASAP.

Thanks,

The Trustpilot Team

12/19/2024
Current UserValidated ReviewerSource: Organic

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

1/20/2026

"Industry-Standard Customer Reviews with Customisable Widgets"

4.5/5

What do you like best about Trustpilot?

industry standard for public customer reviews; customisation in widget for web development Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

affects performance and ranking of websites Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

we wanted to have a common source of reviews/comments without building a dedicated platform for it Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/5/2025

"Trustpilot doesn't trust the businesses that pay them but overall good"

1.5/5

What do you like best about Trustpilot?

Just the integrations were easy to setup. Features are good such as analytics, invite users. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Their support is always delayed and they never respond in our favor even if we make a strong case, also one issue gets multiple different responses Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

Trustpilot at this point is not solving problems but increasing it by allowing users to review us who never used the services, not sure whats their take on fake reviews as they do allow fake reviews up there. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Erik O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik O.")
EO

Erik O.

Ecommerce and CRM manager

Mid-Market (51-1000 emp.)

3/12/2025

"Trustpilot’s Business Model Feels Like a Trap"

0/5

What do you like best about Trustpilot?

Trustpilot’s platform is well-known. The integration options are solid, and the basic functionality does what it promises. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without proper consent, and their support team does little to resolve disputes fairly. Instead of building relationships with long-term customers, their focus seems to be on locking businesses into overpriced contracts with little flexibility. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

Trustpilot provides a platform for collecting and displaying customer reviews, but the way they treat us makes it hard to be enthusiastic about its features. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

LG

Luca G.

CEO

Small-Business (50 or fewer emp.)

9/4/2025

"Best review portal but high prices"

3.5/5

What do you like best about Trustpilot?

Ease of use and implementation. Great dashboard analytics. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

Pricing too high and no plans for small business. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

Social proof for e-commerce Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

RG

Ricardo G.

VP Operations

Small-Business (50 or fewer emp.)

8/18/2024

"if you are a business, stay away from ever getting this service"

0/5

What do you like best about Trustpilot?

We could not find any, we claim our profile on good faith but it has been a disaster Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

if you are a business, stay away from ever getting this service. They will lower your score if you don't get reviews, even if you have all 5 stars reviews, if they are old they bring it to 3 to coerce into buying their "premium" service. Trying to fight fake reviews it's useless and once you get a review there it will ruin your reputation, stick to Google reviews, no reason to use 3rd party. I left a bad review on TrustPilot and they removed my review because they said it's "fake" so they don't even accept bad reviews for themselves, these people are unbelievable, stay away! Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

It didn't solve any problems. We recently received a fake review of a person that gave 5 tars to our competitor and 1 star to us, she didn't buy anything from us and the negative review wasn't even about our products or services, we thought it was an easy review to flag it but TrustPilot didn't do anything about it, after days of sending proof that it was fake they said that with their "technology" their determined that it was not fake. Review collected by and hosted on G2.com.

Show More

Response from Trustpilot Team of Trustpilot

[Editedit](https://www.g2.com/survey_responses/trustpilot-review-10017958/official_response/edit)

Hi Ricardo,

Thanks for sharing this and bringing your experience to our attention. We’d like to clarify a few things to ensure there’s no confusion. Firstly, with the TrustScore. Our TrustScore calculation doesn’t lower scores arbitrarily. Here’s a bit more detail on how it works:

A TrustScore is calculated on a scale from 1 to 5. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore recalculation happens once per day, since the TrustScore will not change as quickly once this threshold is reached.

The formula for calculation considers three factors: time span, frequency, and Bayesian average.

-Time span. A TrustScore gives more weight to newer reviews, and less to older ones. The most recent review holds the most weight, since newer reviews give more insight into current customer satisfaction.

-Frequency. Businesses should continuously collect reviews to maintain their TrustScore. Because the most recent review holds the most weight, a TrustScore will be more stable if reviews are coming in regularly.

-Bayesian average. We use a Bayesian average in the calculation, to make sure that a business with fewer reviews starts off with a balanced TrustScore. This means that we automatically include the value of 7 reviews worth 3.5 stars each in all TrustScore calculations. As a business collects more reviews, this becomes a smaller factor in the calculation.

When it comes to fake reviews - we have 0 tolerance towards them and do lots to protect our platform from them. If a review breaks the rules that our team or software hasn't caught, you can always flag this in your business dashboard and our team will investigate. If our team finds that the review seriously breaks the rules, action will be taken.

As for your personal review, we absolutely want you to be able to share your experiences — just within our guidelines. If you believe your review was wrongly removed, please reach out to our Content Integrity team. They’re here to help and can take another look.

It sounds like you've had a frustrating experience, and that's definitely not what we aim for. If you'd like to discuss this further or share more details, please don’t hesitate to contact us directly.

Thanks,

The Trustpilot Team

8/22/2024
Current UserValidated ReviewerSource: Organic

 ![Camilo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camilo D.")
CD

Camilo D.

Empreendedor Digital

Small-Business (50 or fewer emp.)

5/28/2022

"excellent platform for evaluation and of companies and all market niches"

5/5

What do you like best about Trustpilot?

Another tier has an amazing feature that business owners can claim reviews on their website and it's trusted companies who have claimed their website reviews on Trustpilot as this is very important for businesses.

great experience overall amazing using really different Trustpilot software.

They allowed us several tools to review emails for suspicious job offers, companies and more.

By providing these tools, we can prevent people from being scammed over and over again, potentially saving money in the process.

Trustpilot is extremely safe and friendly.

It is easy to navigate and provides us with clear, honest and trustworthy answers or reviews. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

There really was almost nothing I didn't like about Trustpilot.

Now the interaction between supplier and customer must be a key component in understanding customer needs and assuring the customer that the reason for their customer dissatisfaction has been resolved through the process of improving the product(s) or service(s).

There isn't much interaction, with the Trustpilot software and Google ratings this should be improved.

If there was any AI built into the Trustpilot software that would help create messages for customers, that would be a great experience. Review collected by and hosted on G2.com.

Recommendations to others considering Trustpilot:

The amazing Trustpilot Software to increase your confidence as a customer.

Trustpilot is a well-known testing software that makes it efficient and effective in all contexts.

When all users read reviews on Trustpilot, they know they are a legitimate and fair review of the company.

As a user I always rely on Trustpilot to see how reliable the company is and what other users have experienced with this company and this is very important and critical.

It also allows companies to respond to slightly less complete reviews, giving users confidence that reviews are considered, which is very important.

With a very strong set of features and the ability to communicate directly with customers is amazing, customers can express their thoughts on how the service is being done or give ideas on how the company can improve as they are always open to new ways. to think and improve and evolve. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

Trustpilot software has the most robust feature set and the ability to contact customers directly, rather than just through the website itself, where they are unlikely to see the comment right away.

an excellent experience, i like to read reviews to better choose software products for my business.

Definitely excellent software, I conclude that Trustpilot is reliable, amazing and very secure! Review collected by and hosted on G2.com.

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Response from Trustpilot Team of Trustpilot

[Editedit](https://www.g2.com/survey_responses/trustpilot-review-4380086/official_response/edit)

Hi Camilo,

Thanks for taking the time to share your experience with us. It's great to know that you've been enjoying using our platform and have put your trust into Trustpilot.

We will be sure to pass along your feedback around AI to our product and development teams to look into. We hope you will continue to enjoy using Trustpilot going forward!

Thanks,

The Trustpilot Team

7/16/2024
Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![𝕴𝖘𝖒𝖆𝖎𝖑 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "𝕴𝖘𝖒𝖆𝖎𝖑 .")
𝕴

𝕴𝖘𝖒𝖆𝖎𝖑 .

Founder

Small-Business (50 or fewer emp.)

3/8/2021

"Worth visiting before buying any software"

5/5

What do you like best about Trustpilot?

An unbiased review of Software from those who have bought, used, and tried that software. It gives an open detailed review that helps you make a decision by comparing software with its alternative so that you don't regret it after spending your hard-earned cash. See what others say before you make a decision. it's easy to use. easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

My opinion is that they are doing an amazing job and I would recommend it. customer support Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

helping other make decision before spending, let companies or decision-maker know what to expect in a software Review collected by and hosted on G2.com.

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Response from Trustpilot Team of Trustpilot

[Editedit](https://www.g2.com/survey_responses/trustpilot-review-4637010/official_response/edit)

Hi Ismail,

Thanks for the review! It's great to know that you're finding Trustpilot to be a helpful service to use when making a buying decision.

We hope you continue enjoying using our platform!

Thanks,

The Trustpilot Team

6/26/2024
Current UserValidated ReviewerSource: Organic

 ![Desislav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Desislav K.")
DK

Desislav K.

SEO Specialist

Small-Business (50 or fewer emp.)

3/10/2024

"Expensive, Lack Features and Aggressive Spam Filters.."

0/5

What do you like best about Trustpilot?

The free version gives you 100 invites per month. Review collected by and hosted on G2.com.

What do you dislike about Trustpilot?

It becomes realy hard to move to another provided. Its expensive and they want at least 12 months contract without even giving you a week trial.

On the top of that, don't expect from them to do anything if you receive unfair negative reviews like. I mean, they will not let you move a product review to a product page and leave in your services page.

They will also filer 100% legit reviews from verified customers for no reason and with no option to appeal, but will make sure to put on the top your negative reviews even if you have positive once that are more recent.

I switched to other provider with much better flexability and features. Trustpilot simply lacks any feature at all. Review collected by and hosted on G2.com.

What problems is Trustpilot solving and how is that benefiting you?

It gave me an option to have Google Ratings Review collected by and hosted on G2.com.

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Response from Trustpilot Team of Trustpilot

[Editedit](https://www.g2.com/survey_responses/trustpilot-review-9405825/official_response/edit)

Hi Desislav,

Thanks for the review and sharing it here with us. We just wanted to clear the air on a few pieces of feedback mentioned. To start - we ask all businesses to cancel within the terms of their contracts. If you ever have any questions about this, your Account Manager would be happy to help.

We also do offer an option to dispute a decision about a review. Our CI Team always strives to make the right decisions in applying our guidelines fairly and consistently across the board. However, sometimes our team makes the wrong call. If you think our Content Integrity Team has made a mistake when handling any of your reviews, you can always let us know via our Decision Dispute Process form here https://support.trustpilot.com/hc/en-us/requests/new?ticket\_form\_id=4466991565586.

Reviews can be flagged if they break the rules. If a reviewer thinks their review was wrongly flagged, they can always follow up with our Content Integrity Team to look into further.

With all that being said, we will be taking in your feedback and passing it along to the relevant teams to look into for the future.

Thanks,

The Trustpilot Team

Validated ReviewerSource: Organic

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