--- title: Trustpilot Reviews meta\_title: 'Trustpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 262 reviews by the users' company size, role or industry to find out how Trustpilot works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 262 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Trustpilot Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [(4 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [(3 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [(10 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [(6 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [(5 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [(2 mentions)](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Trustpilot ##### 1. Ease of Use Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you like about Trustpilot? I like that it’s simple and easy to use. I had no issues writing my review. ##### 2. Reputation Management Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. [ See 4 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you like about Trustpilot? Strong credibility and visibility; customer reviews genuinely influence trust and conversion. ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 3. Easy Setup Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247367&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you like about Trustpilot? I find Trustpilot user-friendly and well-organized, which makes it easy to filter and read different opinions. This helps me make informed decisions w ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ##### 4. Helpful Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1560035&qs=pros-and-cons#reviews) See Related User Reviews DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you like about Trustpilot? TrustPilot is an easy to use platform and one of the many "go to" sites that are on the web these days allowing viewers to read other's reviews of sof ![Thando N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thando N.") TN Thando N. Mid-Market (51-1000 emp.) 5.0/5 "Amazfit Bip 6 smartwatch from strove registration campaing" What do you like about Trustpilot? I have started using this Amazfit smart watch that I won through joining Strove within the Astron energy , very nice device captures all my activit ##### 5. Review Management Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. [ See 3 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559556&qs=pros-and-cons#reviews) See Related User Reviews ![Pavel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pavel M.") PM Pavel M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Feedback Collection with Moderation Challenges" What do you like about Trustpilot? I really appreciate Trustpilot's excellent tools for gathering and integrating feedback into our project workflows. The automation feature in Trustpil ![Adil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil K.") AK Adil K. Mid-Market (51-1000 emp.) 4.5/5 "Inhancing trustable image of the business" What do you like about Trustpilot? It verify the correct reviews and flag unnecessary spam review ### 5 Cons or Disadvantages of Trustpilot ##### 1. Poor Customer Support Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews) See Related User Reviews ![Moses .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses .") M Moses . 3.5/5 "User-Friendly Platform with Room for Dispute Process Improvement" What do you dislike about Trustpilot? I don't like the dispute resolution process. It could use clearer timelines and a faster response window. DL Dave L. Small-Business (50 or fewer emp.) 3.5/5 "User-Friendly Platform with Room for Customer Support Improvement" What do you dislike about Trustpilot? The one time I had to deal with their customer support team, they weren't that helpful at first. It took something like 4 tries before we managed to g ##### 2. Review Issues Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. [ See 10 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 3. Review Manipulation Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. [ See 6 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559254&qs=pros-and-cons#reviews) See Related User Reviews ![Jay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay H.") JH Jay H. Small-Business (50 or fewer emp.) 4.0/5 "Simple, Easy-to-Use Review Experience" What do you dislike about Trustpilot? The main page makes it look like your review can get lost in the crowd ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 1.0/5 "Small Businesses Beware: Skewed Ratings Can Hurt Your Reputation" What do you dislike about Trustpilot? SMALL BUSINESSES BEWARE. They start out your score with 7 3.5-star reviews. They don’t make this very apparent before you start requesting reviews. So ##### 4. Expensive Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. [ See 5 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559972&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro O.") AO Alessandro O. Mid-Market (51-1000 emp.) 4.5/5 "A powerful trust signal for brands when used properly" What do you dislike about Trustpilot? Pricing can be steep, and moderation rules aren’t always intuitive from a brand perspective. ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Small-Business (50 or fewer emp.) 1.0/5 "Can't even link to your Trustpilot profile without paying $3588 per year. Absurd!" What do you dislike about Trustpilot? You can't do practically anything with the free plan. They have one free widget which doesn't even list your review rating. So.. we made a custom g ##### 5. Billing Issues Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. [ See 2 mentions ](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1979289&qs=pros-and-cons#reviews) See Related User Reviews ![Eric P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric P.") EP Eric P. Small-Business (50 or fewer emp.) 0.0/5 "Price is insanely high" What do you dislike about Trustpilot? We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated ![Erik O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik O.") EO Erik O. Mid-Market (51-1000 emp.) 0.0/5 "Trustpilot’s Business Model Feels Like a Trap" What do you dislike about Trustpilot? Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drasti ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ View All Alternatives ](https://www.g2.com/products/trustpilot/competitors/alternatives) ![Mark A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark A.") MA Mark A. Senior Campaign Manager Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 7/16/2020 "Trustpilot: Another Review Site to Be Aware Of" 3.5/5 What do you like best about Trustpilot? Trustpilot provides a clear and concise method to replying to your customers as well as categorizing who and who hasn't been responded to. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? It's always nice to have a Private Reply option, like Reseller Ratings does, so that you can handle intense issues out of the eye of the public. But, additionally, reply with a friendly response publicly. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Capturing and resolving customer issues is what Trustpilot assists with. There are a lot of folks out there who use many different review sites, this is just another one that you need to understand your customers may be using and keep your account and responses up to date. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-4303762/official_response/edit) Hi Mark, Thanks for taking the time to leave us a review. We love hearing that you're enjoying responding to your customers through the Trustpilot platform. We'll be sure to pass along your feedback regarding another reply option to our team to look into. If you have any additional questions or feedback, please don't hesitate to get in touch. 1/16/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Evan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan W.") EW Evan W. Co-Founder & Partner Small-Business (50 or fewer emp.) 12/9/2020 "If just one business doesn’t sign up with Trustpilot due to this review, I’ll consider it a win." 0/5 What do you like best about Trustpilot? They have okay brand recognition and their platform works alright when they’re not constantly changing things for the worse, such as changing up review collection methods making it impossible for some businesses to collect reviews efficiently. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? I don’t even know where to start. They have deceptive sales tactics. They lack many major features that competitors offer at a lower cost. And they won’t allow you do get out of your annual contract unless you let them know within 30 days, and I missed it by a few days. Massive red flag for any software like this to lock you into a long term contract. Their competitors do not. It’s simply not worth using Trustpilot. If you’re reading this review, I highly recommend you avoid signing up with them at all costs. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? None, they’ve created more problems than they’ve solved. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-4512176/official_response/edit) Hi Evan, Thanks for taking the time to share your feedback with us. We'll definitely follow up with our Sales team and let them know of your comments to understand what happened and ensure it doesn't happen in the future. We do ask that all customers cancel within their contract terms. If you ever have any questions about your contract or your account with us, your Customer Success Manager would be more than happy to help out. 12/9/2021 Validated ReviewerSource: Organic DP Deniz P. Chief Marketing Officer Small-Business (50 or fewer emp.) 8/19/2021 "Thinking of going with free plan? Think again." 0/5 What do you like best about Trustpilot? As part of a quick growth strategy, Trustpilot has always let anyone write a review without adequately checking it first. It is a bold yet questionable move. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Trustpilot makes sure you feel compelled to buy a paid plan even though a free plan should be enough to claim your brand's profile. I am not talking about using advanced features or things that would make my life easier. No, I am referring to more basic features such as - oh, I don't know - collecting reviews from clients. Trustpilot removes reviews from your clients if you don't send the review request via their platform. That means you have to disclose your clients' contact information to TrustPilot. For a company based in the EU, sharing such private information is a big NO-NO. (You see, Trustpilot, there is this thing called GDPR.) And if your clients reach your Trustpilot profile in any other way, they are potentially flagged as "suspicious" or "fake." Out of 10 reviews we got from our clients, Trustpilot only kept 1-2. The rest was removed without proper investigation or explanation. The choice is clear: either you pay for the service or you are at their mercy. So, they will not publish your customer reviews eight times out of ten. What then? Shall I ask my clients to write another review on another platform? "Oops, your review was removed because we didn't pay Trustpilot. Sorry, dear customer. Would you please keep trusting us? And write again? Pretty please?" Good joke. Review collected by and hosted on G2.com. Recommendations to others considering Trustpilot: Unless you have extra cash to throw around, stay well away. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? We hoped to show potential clients how our current clients feel about us. But Trustpilot made it clear that we have to pay them first otherwise we can't show how OUR clients feel about us. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-4950754/official_response/edit) Hi Deniz, Thank you for sharing this will us, we appreciate feedback in all it's forms! We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so. We take GDPR very seriously at Trustpilot, you can find our more about our GDPR and data protection requirements for businesses here :https://support.trustpilot.com/hc/en-us/articles/360000306528-The-GDPR-and-data-protection-requirements-fo If you (or one of your customers in this case), write a review and it doesn't appear online, the chances are that our software has detected a guideline breach and taken it offline. This automated system removes reviews if they do not meet our reviewing guidelines, this can sometimes be because of aggressive language, the sharing of personal information, multiple reviews posted by the same user to a business or a user's IP address being registered to multiple accounts. If a business flags a review for removal we have the same guidelines and give businesses other options to dispute reviews such as - not a genuine experience and defamatory claims. Understandably the removal of reviews can cause frustration, however we notify users via email when this has happened and we ask them to provide proof within 3 days of a review being flagged and/or removed. Providing this proof is something that your customers are responsible for. You as a business also have the opportunity to appeal these removals with our Content Integrity team. You can find out more about reviews, guidelines, our data and transparency views here in our Transparency Report: https://uk.trustpilot.com/trust/transparency We also understand that customers and reviewers sometimes move on from us and while we're sad to see you go we hope that you continue to use reviews to improve services and products of the businesses that you purchase from. Thanks Trustpilot Team Current UserValidated ReviewerSource: Organic ![Rehab M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rehab M.") RM Rehab M. Advisor Small-Business (50 or fewer emp.) 7/31/2021 "Bad treatment" 0.5/5 What do you like best about Trustpilot? I like it but they remove my review without reason Review collected by and hosted on G2.com. What do you dislike about Trustpilot? They remove my review because I am a Muslim freelance who lives in Egypt not allow us to attach our payment proof Review collected by and hosted on G2.com. Recommendations to others considering Trustpilot: Use it but take care Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Their bad treat to me because of my religion annoys me, gaining no benefits from my reviews Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-4903008/official_response/edit) Hi Rehab M Thanks for taking the time to share this with us. We remove reviews for a variety of reasons, in this instance it sounds like we asked you to provide some proof to verify your review made on our platform. We ask for proof via email and it is only not accepted when the proof doesn't fall within our accepted documentation list, which you can read through her: https://support.trustpilot.com/hc/en-us/articles/205994208-Why-do-we-ask-for-reviewer-documentation- We understand that the removal of reviews and/or the not accepting 'proof' can be really frustrating for both our business and reviewers. However we have this guidelines and measures in place so that our platform remains a fair and trustworthy place for all. If you would like to continue these conversations or appeal our decision we suggest using our support request form on our website: https://support.trustpilot.com/hc/en-us/requests/new Thanks Trustpilot Team 2/7/2022 Current UserValidated ReviewerSource: Organic ![🌎 Cynthia Ⓥ Cherise M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "🌎 Cynthia Ⓥ Cherise M.") 🌎M 🌎 Cynthia Ⓥ Cherise M. Vice President Mid-Market (51-1000 emp.) 1/31/2022 "COMPANY SELLS FAKE REVIEWS" 0/5 What do you like best about Trustpilot? Nothing at all, this platform is harmful for society. Reviews should be authentic and real. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? I didn't even know we had reviews on Trustpilot for https://www.assuaged.com, but apparently, they were all deleted. This company has tried to get us as customers for over 4 years but we DON'T BUY REVIEWS. Review collected by and hosted on G2.com. Recommendations to others considering Trustpilot: Avoid at all costs! Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Any reviews left about a business should be authentic and REAL, and all our reviews on Glassdoor ARE. I hope #TrustPilot goes out of business for such poor ethics allowing customers to pay for reviews that are FAKE. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-5308452/official_response/edit) Hi Cynthia, Thanks for leaving us a review. We definitely agree that reviews should be authentic and real, which is why anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. Trustpilot's open to all and being an open platform also means giving both businesses and consumers the opportunity to flag a review if it contravenes our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. As an independent review platform whose mission is to bring consumers and businesses together, we take a neutral stance towards reviews. For example, no business can pay to have reviews delayed or removed and everyone has to follow the same rules. Our Content Integrity Team gives equal treatment to businesses that use Trustpilot for free and those that subscribe to our services. Our commitment to fairness and creating a level playing field provides the very foundation on which we operate and we’re passionate about keeping it that way. Thanks, The Trustpilot Team Validated ReviewerSource: Organic KM Keely M. Partner Small-Business (50 or fewer emp.) 9/28/2021 "Disgraceful service and completely useless for a small service business" 0/5 What do you like best about Trustpilot? Nothing now, they use to allow me to send manual invites from their website which looked good, but they have got rid of this for automatic reviews only Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Pretty much everything else Expensive Only really work for products sold online as it's all auto reviews Not interested in keeping their customers happy cannot downgrade mid-contract Review collected by and hosted on G2.com. Recommendations to others considering Trustpilot: I do not recommend them at all. I find them unethical and only interested in getting you tied into a contract at a considerable cost. much better product on the market as little or no cost Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? We wanted to collect reviews to enhance our website and give customer confidence Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-5025637/official_response/edit) Hi Keely M, Thank you for taking the time to share your experience with us, we really appreciate feedback in all it's forms. On our quest to be the most trusted and transparent reviews platform we are continually improving our processes across the business. Thousands of businesses use Trustpilot’s invitation methods to encourage customers to share their experiences openly on Trustpilot and in the spirit of creating a fair platform, in August 2020 we announced the removal of manual reviews. This allows a greater emphasis to be placed on businesses to use automated triggers making sure feedback is requested from all consumers in a consistent and fair way. Whilst we have removed the ability to copy and paste customer information to send reviews we have not removed the ability to bulk upload customer data for a limited period (90 days from first use). Our platform is free for all to use - business or consumer. We do have paid packages that offer features such as in-depth analytics and marketing collateral for you website or social media platforms (and more). However the majority of our platform users are on free plans and find that this option works well for them. The option to upgrade your account is always available to users through their dashboard or enquiry forms on our website. Whilst we understand your reasons for moving on from us Keely, we wanted to share some further context around the challenges you faced. Thanks Trustpilot Team Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 10/1/2021 "Terrible, Expensive, Poor customer service, no vendor controls" 0/5 What do you like best about Trustpilot? The integration to our Shopify store and the ability to highlight reviews Review collected by and hosted on G2.com. What do you dislike about Trustpilot? It is the most expensive review platform out there. They don't let you take to anyone in customer service. They don't let you have any control over hardly any of the processes, campaigns, emails. A customer who gave you a bad review can't easily re-review you after you have resolved their issue or processed a refund. Trustpilot customer service went from bad to worse. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? They don't offer any solutions other than to, graduate to their most expensive service or go back to their training modules which tell you nothing. The only benefit was to get the Shopify Integration, but every other platform offers that service too. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-5034821/official_response/edit) Thank you for taking the time to share your experience with us. We appreciate feedback in all it's forms! We're happy to hear that you enjoy the Shopify integration, we think it's great too. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to a Customer Success Manager. Our customer service teams are split across Support and Content Integrity and are available to all via forms on our website. We sometimes experience delays due to high volume of requests but our teams try to come back to people as quickly as possible. We're constantly working to improve our response time and customer service processes. We're sorry that your experience wasn't a great one, but we hope to be able to improve it for others. We love to see customers updating their reviews when an issue has been resolved. We have a simple edit function which allows reviewers to amend their original reviews and update their fellow reviewing community about their experience. Thanks Trustpilot Team Current UserValidated ReviewerSource: Organic BP Bharath P. Technical Consultant Enterprise (\> 1000 emp.) 1/22/2022 "Nice Review Platform" 4/5 What do you like best about Trustpilot? Quality software product with excellent ease for writing a review, I also use Trustpilot to find out if an online business is legit or not before investing and it also makes it easy that your new software is noticed on the internet. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Customer Support can be better or else everything seems good for me. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Ease of use made my new software visible on the internet which intern helped in generating more leads and helped in identifying the legit business on the internet. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-5289110/official_response/edit) Hi Bharath, Thanks for taking the time to leave us a review. It's great to know that you've found Trustpilot to be an easy to use, quality software product. Our Support Team works hard to help out as much as possible for those using our platform and are so sorry if that didn't happen in your case. Thanks, The Trustpilot Team Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") EL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 12/8/2021 "Very unethical company that leverages their SEO to make money using untransparent pricing scheme" 1/5 What do you like best about Trustpilot? Their speed and promptness when they tried to get us to sign the contract Review collected by and hosted on G2.com. What do you dislike about Trustpilot? - Their non-transparent pricing. They make individual offers to companies for the same product. The evaluate the price based on the amount of traffic a website gets - Their integrity team lack of ability to really judge what constitutes a valid review. Claiming to be transparent yet providing very little detail on how that team is working - Their double standards, enforcing their T&C for one company but not for the other Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? We are paying Trustpilot to solve two problems: - People with a negative experience are much more likely to post a review compared with people having a positive experience - Trustpilot has good SEO and they entice people to write negative reviews Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![akhil s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "akhil s.") AS akhil s. Digital Marketing Specialist Small-Business (50 or fewer emp.) 8/19/2021 "If you want to know about the products before buying - Trustpilot" 4.5/5 What do you like best about Trustpilot? I have used this recently and love to see the feedback from the customers who already used it. It is easy to use, has good graphics and colors. There are many categories for the products and nice to spend some time on them. Review collected by and hosted on G2.com. What do you dislike about Trustpilot? Right now don't have any dislikes because I am newly to judge, If I found any I will update my review. Review collected by and hosted on G2.com. Recommendations to others considering Trustpilot: Not right now because I am new and find more features but love to add more services. Review collected by and hosted on G2.com. What problems is Trustpilot solving and how is that benefiting you? Please check the reviews before you buying anything else, I am also checked. Review collected by and hosted on G2.com. Show More Response from Trustpilot Team of Trustpilot [Editedit](https://www.g2.com/survey_responses/trustpilot-review-4952664/official_response/edit) Hi Akhil, We're glad we've had a good first impression with you! Please let us know any feedback you may have after you've spent some time with our platform. :) Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) ##### Explore More [Which jobsite management platforms provide mobile functionality to capture images and update task statuses in real time during site visits?](https://www.g2.com/discussions/which-jobsite-management-platforms-provide-mobile-functionality-to-capture-images-and-update-task-statuses-in-real-time-during-site-visits)[What cloud edge security platforms give the best protection against edge-level threats including firewall evasion and zero-trust bypass for companies with distributed sites?](https://www.g2.com/discussions/what-cloud-edge-security-platforms-give-the-best-protection-against-edge-level-threats-including-firewall-evasion-and-zero-trust-bypass-for-companies-with-distributed-sites)[What file reader software is highest rated for organizations replacing legacy file management systems?](https://www.g2.com/discussions/what-file-reader-software-is-highest-rated-for-organizations-replacing-legacy-file-management-systems) [How accurately does the platform track SaaS licenses, including per-user, per-feature, or tiered licensing models?](https://www.g2.com/discussions/how-accurately-does-the-platform-track-saas-licenses-including-per-user-per-feature-or-tiered-licensing-models)[Best CPaaS software for company communication](https://www.g2.com/discussions/best-cpaas-software-for-company-communication)[Pros and Cons Details](https://www.g2.com/products/trustpilot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)