We needed a solution that would help us reach out to our many remote-based field staff & clients. Trumpia sets up texting & email campaigns easily - via excel contact info uploads & tailored messages (if needed). Their customer service is also very responsive. Review collected by and hosted on G2.com.

We have a lot of non-English speaking staff / clients and wish there were an easier way to be able to communicate with them in their native languages. Currently, texting in certain languages (i.e., Chinese / Korean) is still not permitted. Review collected by and hosted on G2.com.

What brings Trumpia over the top is the technical support and customer service. We've been using Trumpia for nearly 2 years at the very start of COVID, and we've never had had to wait more than a couple hours for any technical or account support. The recently refreshed user interface has been a pleasant upgrade as well. It's done everything we've needed Trumpia to perform, from mass text sendouts for COVID screeners to direct one on one messaging to our staff. Reliable and professional - it has been a great experience thus far. Review collected by and hosted on G2.com.

The software can get bloated and laggy at times - the problem has been less noticeable since they updated their UI, but we've had to occasionally have had to clear cookies or use Incognito mode to get the inboxes to load properly. Review collected by and hosted on G2.com.

I like how easy it is to use the platform. Review collected by and hosted on G2.com.

The only thing I dislike is not being able to schedule out auto-responses. Review collected by and hosted on G2.com.

The overall experience from beginning to end with Trumpia was great. The customer service and technical support teams are top-notch. From the start, all the promises they made happened. The entire process was very easy for us. We've been up and running on Trumpia for over a year, and I don't know what we would do without their services. Review collected by and hosted on G2.com.

I can't think of anything at all that I've disliked.....and that's rare. Review collected by and hosted on G2.com.

The Management Portal Interface. Very clear, concise on where and what feature sets are available. We are also able to set and adjust settings in real-time. Create role-based access and continually improve upon our offering of the products we utilize. Review collected by and hosted on G2.com.

Very little. It's easy for my sub-user base to understand also. Review collected by and hosted on G2.com.

I do appreciate how easy it is to connect with their customer service team as well as the fast turn around in regards to their product delivery. If I have trouble understanding something there is no issue with them breaking it down to layman's terms so that I can gain a better perspective and learn how to get what I need when I need it. I had never heard of Trumpia before Halloween of last year, but my supervisor advised that we should use it for a costume competition. With no idea of how many people would enter or vote (which turned out to be a lot more than expected) she was having trouble deciding what SMS service would be most easiest and efficient to use and it was Trumpia for the win! Review collected by and hosted on G2.com.

Sometimes, Trumpia can be a bit pricier than you may like, but there's no doubt that it will work for your needs and it will work well (on a tight timeline I might add) for any event, survey or whatever you may be doing that involves a large amount of people. Spending money on guaranteed results is often needed in the marketing industry so I would say it is worth it in the long run. Review collected by and hosted on G2.com.

Immediate customer support, great communication, and ease of use! Every time I need something, I just email my account manager, Justin, and he responds almost immediately with a friendly answer and time frame for my request. Using Trumpia has allowed us to improve our communication with clients tenfold! Review collected by and hosted on G2.com.

Number of users I can have on my account is too low considering how much we have invested. Review collected by and hosted on G2.com.

When uploading phone number data, I appreciate knowing exactly how many numbers were successfully loaded into the program. Other text messaging marketing companies don't tell me how many numbers in my excel file are bad phone numbers, land lines, foreign numbers etc... Review collected by and hosted on G2.com.

There are times when I create a text message and would need to copy the message to my clients to approve. It may seem trivial but Trumpia doesn't let me easily copy the message I created in the program - I would have to re-write (on a word document) what I wrote on Trumpia to send to a client or a member of the marketing team. It's a pain Review collected by and hosted on G2.com.

Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients. Review collected by and hosted on G2.com.

Lack of total characters allowed for a single text message Review collected by and hosted on G2.com.

Trumpia provides a feature rich experience. It has multiple ways to communicate via text and email with your distribution lists. Review collected by and hosted on G2.com.

Trumpia often has bugs when you have a custom API integration. It requires constant support. Review collected by and hosted on G2.com.