Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Great vendor with great customer service"
4.5/5
What do you like best about Trulioo?

Great customer service that always willing to help you find a solution and always do it in a speedy way while keeping you in the loop during the process Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

results can be better but it might be related to our strict market regulation Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thanks very much for this feedback about our Customer Success team! As we continue to expand our global coverage, we hope to provide continuous improvements to support the needs of your strict market regulation.

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"The identity verification partner we were looking for"
4.5/5
What do you like best about Trulioo?

The support we get from the Trulioo team. I know that whenever I reach out, especially in the beginning when we were onboarding, I've always received help that is prompt and keeps things moving on my end. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Pricing is a bit high for verifying in one country Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Gratitude for this review - we are honored to be your partner!

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Great program"
5/5
What do you like best about Trulioo?

Easy user platform for customer to use at all times!!! Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Customer service is hard to reach at times. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Sending gratitude for this feedback.

We are sorry to hear that customer success has been hard to reach at times - we hope we can give you a better experience in the future.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Truiloo have been helpful, improved our onboarding process and available for questions / assistance"
4.5/5
What do you like best about Trulioo?

Easy to use / high performing product pp Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

I would like more info on data sources pp Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

We appreciate you letting us know that you are interested in more information regarding data sources.

Super pleased that GlobalGateway is delivering ease of use and high performance that is helping you onboard your customers in optimal, streamlined ways!

Verified User in Investment Management
AI
Verified User in Investment Management
Small-Business (50 or fewer emp.)
"Private Wealth Review"
4.5/5
What do you like best about Trulioo?

Simple to use, output is generated quickly, no wait to receive information Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

no Auto-fill or recommendations for the formatting of inputs Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Your feedback regarding auto-fill or recommendations for input formatting has been shared with our team. We value this insight.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Excellent Identity Verification Solution!"
5/5
What do you like best about Trulioo?

The country coverage and integration options give me flexibility Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Missing some nice to have features, for example, one-time passcode functionality Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thank you very much for sharing your thoughts about Trulioo!

Regarding your request for one-time password functionality, we are in the late stages of providing an identity multi-factor authorization feature in GlobalGateway that will be available in the near future.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Easy to use verification screen"
3.5/5
What do you like best about Trulioo?

Detailed response when running verification Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

A simpler display that a company could configure to their own risk level would make the results easier to digest for agents using the manual checks through the dashboard Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

We appreciate this feedback on the user experience of the platform for ease of use for agents completing manual checks. This has been shared with our Product team.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Easy to integrate & excellent customer service"
4.5/5
What do you like best about Trulioo?

Seamlessly integrates and has sped up overall onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

N/a - significantly improved internal manual processes Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thrilled to hear that your organization has seen success from GlobalGateway across integration, velocity in the onboarding process, and solving the manual identity verification process. We appreciate your review!

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Impressive global coverage!"
5/5
What do you like best about Trulioo?

Easily integrated into our onboarding workflow. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Not applicable - thoroughly improved our identity verification processes Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thank you for your feedback!

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"Go-To Identity Verification Tool"
3.5/5
What do you like best about Trulioo?

Ease of use and number of countries where people can be verified Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

There are cheaper alternatives, but they don't have the same coverage Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Trulioo appreciates this insight and you taking the time to share your thoughts on GlobalGateway