Verified User in Gambling & Casinos
EG
Verified User in Gambling & Casinos
Small-Business (50 or fewer emp.)
"Tristan's review"
4.5/5
What do you like best about Trulioo?

Nice people who are helpful and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Account management is manual and it would be helpful to have an online account to manage services and billing Review collected by and hosted on G2.com.

Response from The Trulioo Team of Trulioo
Edit edit

Thank you for your review, Tristan! We're so happy to learn you found our team to be nice and helpful. We also appreciate your feedback about account management and will share this with our team. Until then, please let us know if we could be of further service. Thanks again!

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A Leader In Identity Verification Software"
5/5
What do you like best about Trulioo?

This software is simply the best! I love the reliability, scalability and how low-maintenance it is. The sales process and implementation with our technical team was smooth and easy. Above all, their customer service and support is top tier. They are fast, attentive, effective and supportive of our business needs. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

I can’t say enough good things about Trulioo. I would recommend this to any business looking for a solid solution to identity verification. If I had to choose one thing, I’d say price, but I still think this is a solid investment and worth every penny. Review collected by and hosted on G2.com.

Kelvin C.
KC
Kelvin C.
Software Engineer
Mid-Market (51-1000 emp.)
"Good customer experience, decent to work with API"
4/5
What do you like best about Trulioo?

The Trulioo portal is very helpful in setting up test users.

My experience with our Trulioo rep has been positive as well Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

The response from Trulioo's API is very messy and is difficult to parse through. I would like a summary of the results that we can easily look at and then save into our CRM system.

There's no easy way to look at our match rules Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Grateful for this API-related feedback Kelvin, we are always looking for ways to optimize for each unique use case to maximize each customer's return on their investment in GlobalGateway

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great eIDV platform that is globally focused and supports scale!"
5/5
What do you like best about Trulioo?

Trulioo's support team and their Business Development Team provide timely support in order to tackle complex questions and challenges in the most cost & labor efficient way possible.

This is rare in partners - and allows us to effectively get access to an expert who can assist us in scaling up at a moment's notice. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Not much - at time their portal can be a bit tricky to search ; but I have seen first-hand consistent improvements being made over time. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thank you for sharing your thoughts and feedback

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Solid API framework with very helpful staff who go above and beyond"
4.5/5
What do you like best about Trulioo?

I like the fact that the staff are always willing to assist. From the sales staff who follow-up enquiries and queries but also who pro-actively check to see how implementation is progressing and if they can assist. The development support team are also quick to reply and provide sound examples and assistance to any problems we have had. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

The splitting of the API between individual, business and document verification is a little strange. Nothing that cant be worked with though. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

One of our core values at Trulioo is "Customer Driven".

Our partnership with each of our customers, across the different departments at Trulioo and our Customer's organization, is a top priority.

We appreciate your feedback on our team and look forward to our continued partnership!

Alex R.
AR
Alex R.
Product Manager
Mid-Market (51-1000 emp.)
"A leading example of a business relationship that derives great shared value!"
5/5
What do you like best about Trulioo?

It just works - KYC is vital to our business, and reliability is the essential feature of a KYC process. Trulioo is not only incredibly reliable, but its customer support and relationship management are second to none. The most constructive partner relationship we have. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

I honestly do not have a negative thing to say about Trulioo. It has been an incredibly valuable and constructive relationship to date. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

We appreciate your insights and learning about your experience with Trulioo, Alex!

We are honoured by your generous words about how our team is showing value to your organization - hard to beat this compliment!

"...customer support and relationship management are second to none. The most constructive partner relationship we have."

Khurram K.
KK
Khurram K.
Chief Operating Officer / Chief Information Officer
Small-Business (50 or fewer emp.)
"Good experience so far"
5/5
What do you like best about Trulioo?

The ease of using APIs. The documentation was easy for the technology team to understand and implement. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

The contract process was a bit lengthy. The contract negotiation process can be significantly reduced in the future. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Khurram - we deeply appreciate you sharing your positive experiences with Trulioo and GlobalGateway to onboard customers, both in your current role and with other financial institutions.

I also want to personally thank you for your feedback about our contracting process. We hear you, and our team is working diligently to make this a more delightful experience.

RD
Ran D.
K
Mid-Market (51-1000 emp.)
"Great solution. exceptional customer service"
5/5
What do you like best about Trulioo?

customer service is not less than great

global gateway which holds many soltuions for fraud prevention and identity verification Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

some services can be expensive.

_______ Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Many thanks for your review, Ran!

We are very appreciative of your insights

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Recommended for ID verification, easy to configure and use"
4.5/5
What do you like best about Trulioo?

The Web Portal is easy to use and configure Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

Returned JSON is bulky with empty sections Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Our team is dedicated to getting the best results, return on investment and outcome for each of our customers.

Thank you for highlighting our team's commitment and for your feedback about the returned JSON file which has been shared with our team.

Vsevolod B.
VB
Vsevolod B.
Business Analyst team leader
Enterprise (> 1000 emp.)
"Great EV provider"
5/5
What do you like best about Trulioo?

Excellent match rate in selected countries and helpful/responsive managers/tech team. Review collected by and hosted on G2.com.

What do you dislike about Trulioo?

I don't think I can add any downsides in working with Trulioo. Review collected by and hosted on G2.com.

Response from Mercedes Book of Trulioo
Edit edit

Thank you for your very kind words Vsevolod!

It has been our sincere please pleasure to partner with you and your team. We look forward to our continued work together.